can't access the Admin console

_webdesign_ · Post by **_webdesign_** » Sat Mar 18, 2017 11:52 am

Hello,
I'm new here. I run a website with Joomla 2.5.14 since 2 days I can't access the admin console. I reset my admin password via phpmyadmin, when I tried to login nothing happend. No errors, but still login screen.On website front-end show me a error: "ERR_TOO_Many_Redirects". I tried a lot, but still not working.
Please help .

pmleconte · Post by **pmleconte** » Sat Mar 18, 2017 12:01 pm

Hi,

You are new here, but your Joomla version is very old.

We are now working with 3.6.5 version and 3.7 version should be here soon (end of this month).

This behaviour looks like hacking. If you saved your website, it may be a good moment to check it.

Pascal

Webdongle · Post by **Webdongle** » Sat Mar 18, 2017 12:26 pm

Please see viewtopic.php?f=714&t=946026

_webdesign_ · Post by **_webdesign_** » Sat Mar 18, 2017 5:32 pm

Hi, thank you for your reply. I just restore my website from a back from a month ago.. but still some probleme.. but my website was running for a month ago..

Webdongle · Post by **Webdongle** » Sat Mar 18, 2017 7:02 pm

_webdesign_ wrote:... I just restore my website from a back from a month ago.. but still some probleme.. but my website was running for a month ago..

Because you did not delete all the files from the server so there are hack files still on the server. Even if you delete all the files from the server then restoring from backup is pointless. Servers are compromised long before the hack is discovered. The original hack could have been placed on the server months ago. Please see and action viewtopic.php?f=714&t=946026 it is your best chance of getting your site working properly (unless you pay someone to fix it).

_webdesign_ · Post by **_webdesign_** » Sat Mar 18, 2017 8:38 pm

thank you! I tried to install Joomla 2.5.11.. I uploaded all files on my server, when I visite my website.. and select a Language and press next button.. but nothing happend..

Webdongle · Post by **Webdongle** » Sat Mar 18, 2017 9:15 pm

_webdesign_ wrote:thank you! I tried to install Joomla 2.5.11.. I uploaded all files on my server, ...

What part of the instructions on viewtopic.php?f=714&t=946026 tell you to install an earlier version of Joomla than the one that was hacked ? And you have not posted the results of the fpa. I am not sure how you can fail to follow the help given ... perhaps English is not you first language ... but in any case I am unable to help you further.

_webdesign_ · Post by **_webdesign_** » Sun Mar 19, 2017 12:37 am

@Webdongle thank you.

Website was not hacked. I just switched my php version from 7.0 to 5.6 and restore my website again. and everything works fine..

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