Unable to login to Administrator

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childsafecenter
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Unable to login to Administrator

Postby childsafecenter » Wed Jul 12, 2017 8:11 pm

Unable to login to Administrator. All I get is a blank screen.
You do not have the required permissions to view the files attached to this post.

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dhuelsmann
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Re: Unable to login to Administrator

Postby dhuelsmann » Wed Jul 12, 2017 8:37 pm

I don't get a blank screen. I get the logon page. And, you don't need the index.php in path.
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childsafecenter
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Re: Unable to login to Administrator

Postby childsafecenter » Thu Jul 13, 2017 1:13 am

This is what I get AFTER I enter my login information. The index.php shows up at the end of the address then.

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pe7er
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Re: Unable to login to Administrator

Postby pe7er » Thu Jul 13, 2017 7:08 am

A blank page is usually a PHP error with PHP Error Reporting off.
Switch on the PHP Error Reporting on your server (in configuration.php) and/or on the server via .htaccess.
That way you'll get to know the real error which you should solve to get it working.
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childsafecenter
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Re: Unable to login to Administrator

Postby childsafecenter » Sat Jul 15, 2017 12:39 pm

pe7er wrote:A blank page is usually a PHP error with PHP Error Reporting off.
Switch on the PHP Error Reporting on your server (in configuration.php) and/or on the server via .htaccess.
That way you'll get to know the real error which you should solve to get it working.


I looked at the error log in cpanel and this is what I am seeing. It seems there is a code 406 error?

[Sat Jul 15 06:25:51 2017] [error] [client 175.110.247.104] ModSecurity: Access denied with code 406 (phase 1). RBL lookup of 104.247.110.175.rbldns.shared.unifiedlayer.com succeeded at REMOTE_ADDR. [file "/etc/httpd/modsecurity.d/eig_rules.conf"] [line "706"] [id "900407"] [msg "Wordpress and Joomla Brute RBL: rbldns.shared.unifiedlayer.com"] [hostname "www.sarasotabayphotography.com"] [uri "/wp-login.php"] [unique_id "WWoJz0KT9KYABtdf7H8AAADB"]

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leolam
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Re: Unable to login to Administrator

Postby leolam » Sat Jul 15, 2017 4:00 pm

A "couple" (if not 'tons' of issues here. Your website runs Joomla 2.5.8 which is completely outdated and HIGHLY vulnerable. Update as the devil as a first emergency step to Joomla 2.5.28 and after that you can update to Joomla 3.7.3 by following these steps viewtopic.php?f=710&t=793171

The error you post is an error for a WP login and not for Joomla. Peter asked you to switch on error reporting in Joomla and set to maximum and post any errors you encounter here.

Leo 8)
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childsafecenter
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Re: Unable to login to Administrator

Postby childsafecenter » Mon Jul 17, 2017 12:53 pm

Leo - if I am unable to login to the backend of my site how do I update Joomla or turn on the error log?

childsafecenter
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Re: Unable to login to Administrator

Postby childsafecenter » Mon Jul 17, 2017 2:29 pm

This is an error that I see as well when looking at the developer tools on the site

:63 GET http://childsafecenter.com/administrator/index.php 400 (Error calling GET https://www.googleapis.com/analytics/v3 ... 283yqWu9bQ: (400) Unknown metric(s): ga:timeOnSite For details see https://developers.google.com/analytics ... e/dimsmets.)

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Florre
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Re: Unable to login to Administrator

Postby Florre » Fri Jul 28, 2017 6:57 am

childsafecenter wrote:This is an error that I see as well when looking at the developer tools on the site

:63 GET http://childsafecenter.com/administrator/index.php 400 (Error calling GET https://www.googleapis.com/analytics/v3 ... 283yqWu9bQ: (400) Unknown metric(s): ga:timeOnSite For details see https://developers.google.com/analytics ... e/dimsmets.)


I Get the exact same problem since a few days. To me it looks like it is some problems with the Google Analytics. Anyone who have a solution to how I get rid of that problem when I can not get into the admin?
/Florre


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