Unable to login to Administrator

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childsafecenter
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Unable to login to Administrator

Postby childsafecenter » Wed Jul 12, 2017 8:11 pm

Unable to login to Administrator. All I get is a blank screen.
You do not have the required permissions to view the files attached to this post.

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dhuelsmann
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Re: Unable to login to Administrator

Postby dhuelsmann » Wed Jul 12, 2017 8:37 pm

I don't get a blank screen. I get the logon page. And, you don't need the index.php in path.
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childsafecenter
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Re: Unable to login to Administrator

Postby childsafecenter » Thu Jul 13, 2017 1:13 am

This is what I get AFTER I enter my login information. The index.php shows up at the end of the address then.

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pe7er
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Re: Unable to login to Administrator

Postby pe7er » Thu Jul 13, 2017 7:08 am

A blank page is usually a PHP error with PHP Error Reporting off.
Switch on the PHP Error Reporting on your server (in configuration.php) and/or on the server via .htaccess.
That way you'll get to know the real error which you should solve to get it working.
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childsafecenter
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Re: Unable to login to Administrator

Postby childsafecenter » Sat Jul 15, 2017 12:39 pm

pe7er wrote:A blank page is usually a PHP error with PHP Error Reporting off.
Switch on the PHP Error Reporting on your server (in configuration.php) and/or on the server via .htaccess.
That way you'll get to know the real error which you should solve to get it working.


I looked at the error log in cpanel and this is what I am seeing. It seems there is a code 406 error?

[Sat Jul 15 06:25:51 2017] [error] [client 175.110.247.104] ModSecurity: Access denied with code 406 (phase 1). RBL lookup of 104.247.110.175.rbldns.shared.unifiedlayer.com succeeded at REMOTE_ADDR. [file "/etc/httpd/modsecurity.d/eig_rules.conf"] [line "706"] [id "900407"] [msg "Wordpress and Joomla Brute RBL: rbldns.shared.unifiedlayer.com"] [hostname "www.sarasotabayphotography.com"] [uri "/wp-login.php"] [unique_id "WWoJz0KT9KYABtdf7H8AAADB"]

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leolam
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Re: Unable to login to Administrator

Postby leolam » Sat Jul 15, 2017 4:00 pm

A "couple" (if not 'tons' of issues here. Your website runs Joomla 2.5.8 which is completely outdated and HIGHLY vulnerable. Update as the devil as a first emergency step to Joomla 2.5.28 and after that you can update to Joomla 3.7.3 by following these steps viewtopic.php?f=710&t=793171

The error you post is an error for a WP login and not for Joomla. Peter asked you to switch on error reporting in Joomla and set to maximum and post any errors you encounter here.

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childsafecenter
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Re: Unable to login to Administrator

Postby childsafecenter » Mon Jul 17, 2017 12:53 pm

Leo - if I am unable to login to the backend of my site how do I update Joomla or turn on the error log?

childsafecenter
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Re: Unable to login to Administrator

Postby childsafecenter » Mon Jul 17, 2017 2:29 pm

This is an error that I see as well when looking at the developer tools on the site

:63 GET http://childsafecenter.com/administrator/index.php 400 (Error calling GET https://www.googleapis.com/analytics/v3 ... 283yqWu9bQ: (400) Unknown metric(s): ga:timeOnSite For details see https://developers.google.com/analytics ... e/dimsmets.)

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Florre
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Re: Unable to login to Administrator

Postby Florre » Fri Jul 28, 2017 6:57 am

childsafecenter wrote:This is an error that I see as well when looking at the developer tools on the site

:63 GET http://childsafecenter.com/administrator/index.php 400 (Error calling GET https://www.googleapis.com/analytics/v3 ... 283yqWu9bQ: (400) Unknown metric(s): ga:timeOnSite For details see https://developers.google.com/analytics ... e/dimsmets.)


I Get the exact same problem since a few days. To me it looks like it is some problems with the Google Analytics. Anyone who have a solution to how I get rid of that problem when I can not get into the admin?
/Florre

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Florre
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Re: Unable to login to Administrator

Postby Florre » Sat Jul 29, 2017 1:59 pm

Since the problem looks like it is triggered by Google Analytics, can anyone advice me how to disable that plugin and hopefully be able to solve the problem...
The problem is that I need to disable it from outside the admin since I can not log in there. I have to go in to the database an disable it manually...
/Florre


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