Unable to log in as Admin

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tonyflanigan
Joomla! Fledgling
Joomla! Fledgling
Posts: 2
Joined: Thu Aug 04, 2016 11:15 am

Unable to log in as Admin

Post by tonyflanigan » Thu Aug 04, 2016 11:23 am

I have "inherited" a Joomla site. I experienced problems logging in, did some sniffing around on the Joomla forum, and as a result of the sniffing around changed the Administrator mail address and password in phpMyAdmin.

I am still not able to access the site Admin area.

Using the FPA I generated the following, and I do hope someone can point me in the correct direction to resolve this issue:
Problem Description :: Forum Post Assistant (v1.2.7) : 4th August 2016 wrote:Cannot log in as Admin
Actions Taken To Resolve by Forum Post Assistant (v1.2.7) 4th August 2016 wrote:Have attempted to change password directly in phpMyAdmin.
Forum Post Assistant (v1.2.7) : 4th August 2016 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 2.5.16-Stable (Ember) 06-November-2013
Joomla! Platform :: Joomla Platform 11.4.0-Stable (Brian Kernighan) 03-Jan-2012
Joomla! Configured :: Yes | Writable (600) | Owner: acdisa.org (uid: 1/gid: 1) | Group: acdisa.org (gid: 1) | Valid For: 2.5
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 0 | Cache: 0 | FTP Layer: 0 | SSL: 0 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 2.6.32-573.8.1.el6.x86_64 | Technology: x86_64 | Web Server: Apache/2.2.15 | Encoding: gzip, deflate | Doc Root: /home/acdisa.org/public_html | System TMP Writable: Yes

PHP Configuration :: Version: 7.0.9 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 22517 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 50M | Max. POST Size: 50M | Max. Input Time: 60 | Max. Execution Time: 60 | Memory Limit: 1024M

MySQL Configuration :: Version: 5.5.50 (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 241ae00989d1995ffcbbf63d579943635faf9972 $) | Host: --protected-- (--protected--) | Collation: latin1_swedish_ci (Character Set: latin1) | Database Size: 9.44 MiB | #of Tables:  126
Detailed Environment :: wrote:PHP Extensions :: Core (7.0.9) | date (7.0.9) | libxml (7.0.9) | openssl (7.0.9) | pcre (7.0.9) | zlib (7.0.9) | filter (7.0.9) | hash (1.0) | pcntl (7.0.9) | readline (7.0.9) | Reflection (7.0.9) | SPL (7.0.9) | session (7.0.9) | standard (7.0.9) | cgi-fcgi () | bz2 (7.0.9) | calendar (7.0.9) | ctype (7.0.9) | curl (7.0.9) | dom (20031129) | mbstring (7.0.9) | fileinfo (1.0.5) | ftp (7.0.9) | gd (7.0.9) | gettext (7.0.9) | iconv (7.0.9) | json (1.4.0) | exif (1.4 $Id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | mcrypt (7.0.9) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 241ae00989d1995ffcbbf63d579943635faf9972 $) | PDO (7.0.9) | apcu (5.1.5) | posix (7.0.9) | pspell (7.0.9) | shmop (7.0.9) | SimpleXML (7.0.9) | soap (7.0.9) | sockets (7.0.9) | sqlite3 (0.7-dev) | sysvmsg (7.0.9) | sysvsem (7.0.9) | sysvshm (7.0.9) | tidy (7.0.9) | tokenizer (7.0.9) | xml (7.0.9) | xmlwriter (7.0.9) | xsl (7.0.9) | mysqli (7.0.9) | pdo_mysql (7.0.9) | pdo_sqlite (7.0.9) | wddx (7.0.9) | xmlreader (7.0.9) | xmlrpc (7.0.9) | apc (5.1.3) | geoip (1.1.0) | imagick (3.4.2) | memcache (3.0.9-dev) | xmldiff (1.1.2) | zip (1.13.4) | Phar (2.0.2) | json_post (1.0.1) | Zend OPcache (7.0.9) | Zend Engine (3.0.0) |
Potential Missing Extensions :: mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: No | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database _FPA_STATS :: Uptime: 2007142 | Threads: 1 | Questions: 1370149996 | Slow queries: 59 | Opens: 108459 | Flush tables: 1 | Open tables: 4096 | Queries per second avg: 682.637 |
Extensions Discovered :: wrote:Components :: SITE :: com_wrapper (2.5.0) | Unknown (-) | Unknown (-) | com_mailto (2.5.0) | Default (1.0.0) |
Components :: ADMIN :: com_content (2.5.0) | com_modules (2.5.0) | com_media (2.5.0) | com_finder (2.5.0) | com_attachments (3.1.2) | com_jinc (0.9.4) | com_categories (2.5.0) | com_config (2.5.0) | com_login (2.5.0) | com_checkin (2.5.0) | com_users (2.5.0) | com_menus (2.5.0) | com_templates (2.5.0) | Fabrik (3.0.9.1) | com_phocagallery (3.2.6) | com_redirect (2.5.0) | com_joomlaupdate (2.5.0) | com_cache (2.5.0) | com_languages (2.5.0) | com_admin (2.5.0) | com_search (2.5.0) | com_weblinks (2.5.0) | com_kunena (2.0.4) | plg_system_kunena (-) | mod_kunenamenu (2.0.4) | Kunena Menu (2.0.4) | plg_kunena_uddeim (2.0.4) | Kunena - UddeIM Integration (2.0.4) | Kunena - JomSocial Integration (2.0.4) | plg_kunena_community (2.0.4) | plg_quickicon_kunena (2.0.4) | plg_system_kunena (2.0.4) | System - Kunena Forum (2.0.4) | plg_kunena_joomla (2.0.4) | plg_kunena_finder (2.0.1) | plg_kunena_gravatar (2.0.4) | Kunena - Gravatar Integration (2.0.4) | plg_finder_kunena (2.0.4) | plg_kunena_kunena (2.0.4) | Kunena - Kunena Integration (2.0.4) | Kunena - Joomla Integration (2.0.4) | com_installer (2.5.0) | com_newsfeeds (2.5.0) | com_cpanel (2.5.0) | com_banners (2.5.0) | com_plugins (2.5.0) | com_messages (2.5.0) |

Modules :: SITE :: mod_custom (2.5.0) | JINC Newsletter Access Module (0.9.4) | mod_footer (2.5.0) | SCLogin (3.1.2) | mod_languages (2.5.0) | mod_articles_category (2.5.0) | mod_search (2.5.0) | JINC Newsletter Subscription M (0.9.4) | mod_wrapper (2.5.0) | mod_finder (2.5.0) | Optimized FB Like Box (2.1.0) | mod_weblinks (2.5.0) | mod_menu (2.5.0) | mod_articles_archive (2.5.0) | mod_phocagallery_slideshow_niv (1.0.1) | Menu Accordeon CK (1.9.1) | mod_articles_news (2.5.0) | mod_articles_popular (2.5.0) | JT bxSlider Images for Phoca G (1.0) | mod_fabrik_form (3.0.9) | mod_feed (2.5.0) | mod_syndicate (2.5.0) | mod_users_latest (2.5.0) | JT Skitter Slideshow for Phoca (2.0) | mod_articles_latest (2.5.0) | mod_banners (2.5.0) | mod_stats (2.5.0) | mod_random_image (2.5.0) | mod_related_items (2.5.0) | mod_whosonline (2.5.0) | mod_fabrik_list (3.0.9) | mod_articles_categories (2.5.0) | mod_breadcrumbs (2.5.0) | mod_login (2.5.0) | JINC Newsletter Multi-Subscrip (0.9.4) |
Modules :: ADMIN :: mod_custom (2.5.0) | mod_status (2.5.0) | mod_version (2.5.0) | HD-QuickIcon (2.5.0) | mod_multilangstatus (2.5.0) | mod_menu (2.5.0) | mod_title (2.5.0) | mod_latest (2.5.0) | mod_feed (2.5.0) | mod_logged (2.5.0) | mod_popular (2.5.0) | mod_toolbar (2.5.0) | mod_submenu (2.5.0) | mod_login (2.5.0) | mod_quickicon (2.5.0) |

Plugins :: SITE :: plg_editors_codemirror (1.0) | plg_editors_tinymce (3.5.4.1) | plg_fabrik_validationrule_rege (3.0.9) | plg_fabrik_validationrule_php (3.0.9) | plg_fabrik_validationrule_note (3.0.9) | plg_fabrik_validationrule_isgr (3.0.9) | plg_fabrik_validationrule_isem (3.0.9) | plg_system_log (2.5.0) | plg_system_sef (2.5.0) | plg_system_kunena (2.0.4) | plg_system_cache (2.5.0) | plg_system_languagecode (2.5.0) | System - KeyCAPTCHA (5.0.9) | plg_system_languagefilter (2.5.0) | plg_system_highlight (2.5.0) | plg_system_p3p (2.5.0) | plg_system_remember (2.5.0) | plg_system_redirect (2.5.0) | plg_system_debug (2.5.0) | plg_system_logout (2.5.0) | PLG_ECC (2.5-7) | plg_fabrik_system (3.0.9) | plg_system_show_attachments_in (3.1.2) | plg_kunena_kunena (2.0.4) | plg_kunena_gravatar (2.0.4) | plg_kunena_uddeim (2.0.4) | plg_kunena_comprofiler (2.0.4) | plg_kunena_joomla (2.0.4) | plg_kunena_alphauserpoints (2.0.4) | plg_kunena_community (2.0.4) | plg_search_weblinks (2.5.0) | plg_search_attachments (3.1.2) | plg_search_newsfeeds (2.5.0) | plg_search_contacts (2.5.0) | plg_search_content (2.5.0) | plg_search_categories (2.5.0) | plg_attachments_for_content (3.1.2) | plg_attachments_plugin_framewo (3.1.2) | plg_quickicon_kunena (2.0.4) | plg_quickicon_joomlaupdate (2.5.0) | plg_quickicon_attachments (3.1.2) | plg_quickicon_extensionupdate (2.5.0) | plg_fabrik_list_php (3.0.9) | plg_fabrik_list_copy (3.0.9) | plg_captcha_recaptcha (2.5.0) | plg_authentication_gmail (2.5.0) | plg_authentication_ldap (2.5.0) | plg_authentication_joomla (2.5.0) | plg_fabrik_form_php (3.0.9) | plg_fabrik_form_redirect (3.0.9) | plg_fabrik_form_receipt (3.0.9) | plg_fabrik_form_email (3.0.9) | Content - Facebook-Twitter-Goo (1.3) | plg_content_pagebreak (2.5.0) | plg_content_attachments (3.1.2) | plg_content_emailcloak (2.5.0) | plg_content_joomla (2.5.0) | plg_content_pagenavigation (2.5.0) | plg_content_loadmodule (2.5.0) | plg_content_vote (2.5.0) | plg_content_finder (2.5.0) | plg_content_geshi (2.5.0) | plg_fabrik (3.0.9) | plg_editors-xtd_insert_attachm (3.1.2) | plg_editors-xtd_image (2.5.0) | plg_editors-xtd_add_attachment (3.1.2) | plg_editors-xtd_pagebreak (2.5.0) | plg_editors-xtd_article (2.5.0) | plg_editors-xtd_readmore (2.5.0) | plg_extension_joomla (2.5.0) | plg_fabrik_cron_php (3.0.9) | plg_fabrik_cron_email (3.0.9) | plg_fabrik_visualization_slide (3.0.9) | plg_fabrik_visualization_chart (3.0.9) | plg_fabrik_visualization_calen (3.0.9) | plg_fabrik_visualization_media (3.0.9) | plg_fabrik_visualization_googl (3.0.9) | plg_finder_weblinks (2.5.0) | plg_finder_newsfeeds (2.5.0) | plg_finder_contacts (2.5.0) | plg_finder_content (2.5.0) | plg_finder_categories (2.5.0) | plg_user_profile (2.5.0) | plg_user_contactcreator (2.5.0) | JINCSubscription (0.9.4) | plg_user_joomla (2.5.0) | JComments - Social Login (1.0.8) | plg_fabrik_element_textarea (3.0.9) | plg_fabrik_element_date (3.0.9) | plg_fabrik_element_display (3.0.9) | plg_fabrik_element_internalid (3.0.9) | plg_fabrik_element_radiobutton (3.0.9) | plg_fabrik_element_image (3.0.9) | plg_fabrik_element_link (3.0.9) | plg_fabrik_element_checkbox (3.0.9) | plg_fabrik_element_button (3.0.9) | plg_fabrik_element_databasejoi (3.0.9) | plg_fabrik_element_fileupload (3.0.9) | plg_fabrik_element_field (3.0.9) | plg_fabrik_element_googlemap (3.0.9) | plg_fabrik_element_dropdown (3.0.9) | plg_fabrik_element_user (3.0.9) |
Templates Discovered :: wrote:Templates :: SITE :: atomic (2.5.0) | acdisatemplate (2.5.0) | beez_20 (2.5.0) | beez5 (2.5.0) |
Templates :: ADMIN :: hathor (2.5.0) | bluestork (2.5.0) |

 
itoctopus
Joomla! Virtuoso
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Posts: 4026
Joined: Mon Nov 25, 2013 4:35 pm
Location: Montreal, Canada
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Re: Unable to log in as Admin

Post by itoctopus » Thu Aug 04, 2016 2:20 pm

Some questions:

- Are you sure that you chose the MD5 function for the password when you changed it in phpMyAdmin
- What is the error that you're seeing? Are you just being redirected back to the page with no error, or is it telling you that the password is wrong?
- Are you sure that the user you are trying to login with is not blocked?
- Are you sure that the website that you are working with is not hacked? It might be hacked since it is a really really old version of Joomla with known vulnerabilities.


Note: You login with the username and the password, and not with the email and password. The username might be the same as the email, but in most instances, it is not.
http://www.itoctopus.com - Joomla consulting at its finest
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tonyflanigan
Joomla! Fledgling
Joomla! Fledgling
Posts: 2
Joined: Thu Aug 04, 2016 11:15 am

Re: Unable to log in as Admin

Post by tonyflanigan » Thu Aug 04, 2016 4:54 pm

Hi Itoctopus

Thanks for all the questions - let me address them as best I can:

1) When I changed the password I ensured that I used MD5.

2) I don't get an error message. I merely get the log-in page, with no indication of what the problem may be.

3) I am trying to access the site as the Super Admin.

4) I have no clue where to start looking to ascertain whether the site has been hacked or not...

I used the Username as it is reflected in the database, and the new password.

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Webdongle
Joomla! Master
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Posts: 38256
Joined: Sat Apr 05, 2008 9:58 pm

Re: Unable to log in as Admin

Post by Webdongle » Fri Aug 05, 2016 2:10 am

http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

itoctopus
Joomla! Virtuoso
Joomla! Virtuoso
Posts: 4026
Joined: Mon Nov 25, 2013 4:35 pm
Location: Montreal, Canada
Contact:

Re: Unable to log in as Admin

Post by itoctopus » Fri Aug 05, 2016 2:25 pm

In your configuration.php file, check whether the tmp and the logs folders are correct. If they are, then try the following:

- Backup the website
- Download Joomla 2.5.16, extract it on your PC, delete the images, the templates, and the installation folder.
- Upload the remaining folders to your Joomla website
- Clear your browser cache
- See if that fixes the problem.
http://www.itoctopus.com - Joomla consulting at its finest
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