Unable to login to back end or front end

Need help with the Administration of your Joomla! 2.5 site? This is the spot for you.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.
Post Reply
allthingsweb
Joomla! Fledgling
Joomla! Fledgling
Posts: 2
Joined: Sat May 27, 2017 11:55 pm

Unable to login to back end or front end

Post by allthingsweb » Sun May 28, 2017 12:09 am

I have been asked to look at a site that appears to be broken. It hasn't been logged into for a long while. the admin login won't work. It is the usual returns to login in page error. I am using the correct password because if I use anything else I get the wrong password error.
So i have been researching this problem for 3 days and have tried all the solutions to no avail.

Through phpMyAdmin I have checked the plg_authentication_joomla is enabled, plg_user_joomla is enabled
Checked xxx_user_usergroup_map is set to 8 for super user
Changed admin password in the database
Created new super user admin2 as per online instructions
Deleted all entries in session table

I checked configuration.php file for the following:
public $cookie_domain = '';
public $cookie_path = '';
Deleted cookies in the browser
I have done all the other steps that I have found on various forum but still nothing is working and I can't login.
I know there are problems on the site that need to be fixed....
Please help!
Forum Post Assistant (v1.3.0) : 27th May 2017 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 2.5.14-Stable (Ember) 01-August-2013
Joomla! Platform :: Joomla Platform 11.4.0-Stable (Brian Kernighan) 03-Jan-2012
Joomla! Configured :: Yes | Writable (644) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 2.5
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 0 | .htaccess/web.config: Yes | GZip: 1 | Cache: 2 | FTP Layer: 0 | SSL: 0 | Error Reporting: none | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 2.6.32-673.26.1.lve1.4.18.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: /home/north014/public_html | System TMP Writable: Yes

PHP Configuration :: Version: 7.0.19 | PHP API: litespeed | Session Path Writable: Yes | Display Errors: | Error Reporting: 32759 | Log Errors To: error_log | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 64M | Max. POST Size: 8M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 64M

MySQL Configuration :: Version: 5.5.52-cll (Client:5.5.52) | Host: --protected-- (--protected--) | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 876.8 KiB | #of Tables:  62
Detailed Environment :: wrote:PHP Extensions :: Core (7.0.19) | date (7.0.19) | libxml (7.0.19) | openssl (7.0.19) | pcre (7.0.19) | sqlite3 (0.7-dev) | zlib (7.0.19) | bz2 (7.0.19) | calendar (7.0.19) | ctype (7.0.19) | curl (7.0.19) | hash (1.0) | filter (7.0.19) | ftp (7.0.19) | gettext (7.0.19) | gmp (7.0.19) | SPL (7.0.19) | iconv (7.0.19) | pcntl (7.0.19) | readline (7.0.19) | Reflection (7.0.19) | session (7.0.19) | standard (7.0.19) | shmop (7.0.19) | SimpleXML (7.0.19) | mbstring (7.0.19) | tokenizer (7.0.19) | xml (7.0.19) | litespeed () | bcmath (7.0.19) | bitset (3.0.0) | dom (20031129) | sockets (7.0.19) | eio (2.0.0) | enchant (1.1.0) | fileinfo (1.0.5) | gd (7.0.19) | imap (7.0.19) | intl (1.1.0) | json (1.4.0) | exif (1.4 $Id: 8bdc0c8f27c2c9dd1f7551f1f9fe3ab57a06a4b1 $) | mcrypt (7.0.19) | mysqli (7.0.19) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | PDO (7.0.19) | pdo_mysql (7.0.19) | pdo_sqlite (7.0.19) | Phar (2.0.2) | pspell (7.0.19) | soap (7.0.19) | sysvmsg (7.0.19) | sysvsem (7.0.19) | sysvshm (7.0.19) | wddx (7.0.19) | xmlreader (7.0.19) | xmlrpc (7.0.19) | xmlwriter (7.0.19) | xsl (7.0.19) | yaml (2.0.0) | zip (1.13.5) | ionCube Loader () | Zend Engine (3.0.0) |
Potential Missing Extensions :: mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (LiteSpeed/Cloud/Grid): No
Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) |

Elevated Permissions (First 10) ::
Extensions Discovered :: wrote:Components :: SITE :: WF_LINK_TITLE (2.3.4.4) 1 | WF_SOURCE_TITLE (2.3.4.4) 1 | WF_AUTOSAVE_TITLE (2.3.4.4) 1 | WF_VISUALCHARS_TITLE (2.3.4.4) 1 | WF_SEARCHREPLACE_TITLE (2.3.4.4) 1 | WF_CLEANUP_TITLE (2.3.4.4) 1 | WF_TABLE_TITLE (2.3.4.4) 1 | WF_IMGMANAGER_TITLE (2.3.4.4) 1 | WF_CLIPBOARD_TITLE (2.3.4.4) 1 | WF_INLINEPOPUPS_TITLE (2.3.4.4) 1 | WF_TEXTCASE_TITLE (2.3.4.4) 1 | WF_MEDIA_TITLE (2.3.4.4) 1 | WF_LAYER_TITLE (2.3.4.4) 1 | WF_BROWSER_TITLE (2.3.4.4) 1 | WF_PRINT_TITLE (2.3.4.4) 1 | WF_DIRECTIONALITY_TITLE (2.3.4.4) 1 | WF_CHARMAP_TITLE (2.3.4.4) 1 | WF_FULLSCREEN_TITLE (2.3.4.4) 1 | WF_VISUALBLOCKS_TITLE (2.3.4.4) 1 | WF_STYLE_TITLE (2.3.4.4) 1 | WF_LISTS_TITLE (2.3.4.4) 1 | WF_KITCHENSINK_TITLE (2.3.4.4) 1 | WF_XHTMLXTRAS_TITLE (2.3.4.4) 1 | WF_SPELLCHECKER_TITLE (2.3.4.4) 1 | WF_NONBREAKING_TITLE (2.3.4.4) 1 | WF_PREVIEW_TITLE (2.3.4.4) 1 | WF_ANCHOR_TITLE (2.3.4.4) 1 | WF_CONTEXTMENU_TITLE (2.3.4.4) 1 | WF_ARTICLE_TITLE (2.3.4.4) 1 | WF_POPUPS_WINDOW_TITLE (2.3.4.4) 1 | WF_POPUPS_JCEMEDIABOX_TITLE (2.3.4.4) 1 | WF_LINK_SEARCH_TITLE (2.3.4.4) 1 | WF_MEDIAPLAYER_JCEPLAYER_TITLE (2.3.4.4) 1 | WF_LINKS_JOOMLALINKS_TITLE (2.3.4.4) 1 | K2 Links for JCE Link (2.2) 1 | WF_FILESYSTEM_JOOMLA_TITLE (2.3.4.4) 1 | WF_AGGREGATOR_VIMEO_TITLE (2.3.4.4) 1 | WF_AGGREGATOR_GOOGLEMAPS_TITLE (2.3.4.4) 1 | WF_AGGREGATOR_VINE_TITLE (2.3.4.4) 1 | WF_AGGREGATOR_[youtube]_TITLE (2.3.4.4) 1 | com_mailto (2.5.0) 1 | com_wrapper (2.5.0) 1 |
Components :: ADMIN :: com_checkin (2.5.0) 1 | com_templates (2.5.0) 1 | com_config (2.5.0) 1 | com_categories (2.5.0) 1 | com_login (2.5.0) 1 | com_banners (2.5.0) 1 | com_content (2.5.0) 1 | com_redirect (2.5.0) 0 | Unknown (-) 1 | JCE (2.3.4.4) 1 | com_finder (2.5.0) 1 | com_weblinks (2.5.0) 1 | com_menus (2.5.0) 1 | com_cpanel (2.5.0) 1 | com_admin (2.5.0) 1 | com_newsfeeds (2.5.0) 1 | com_messages (2.5.0) 1 | com_media (2.5.0) 1 | com_installer (2.5.0) 1 | com_modules (2.5.0) 1 | com_joomlaupdate (2.5.0) 1 | com_languages (2.5.0) 1 | com_cache (2.5.0) 1 | com_plugins (2.5.0) 1 | com_search (2.5.0) 1 | com_users (2.5.0) 1 |

Modules :: SITE :: HOT Joomla Carousel (2.5.3) 1 | mod_related_items (2.5.0) 1 | mod_weblinks (2.5.0) 1 | mod_wrapper (2.5.0) 1 | mod_random_image (2.5.0) 1 | mod_whosonline (2.5.0) 1 | TWN_Weather (1.0) 1 | mod_languages (2.5.0) 1 | mod_articles_latest (2.5.0) 1 | mod_articles_categories (2.5.0) 1 | mod_users_latest (2.5.0) 1 | mod_search (2.5.0) 1 | mod_breadcrumbs (2.5.0) 1 | mod_articles_archive (2.5.0) 1 | mod_syndicate (2.5.0) 1 | mod_stats (2.5.0) 1 | mod_footer (2.5.0) 1 | mod_articles_popular (2.5.0) 1 | mod_articles_news (2.5.0) 1 | mod_banners (2.5.0) 1 | mod_feed (2.5.0) 1 | mod_menu (2.5.0) 1 | HOT Joomla Gallery (2.5.3) 1 | mod_custom (2.5.0) 1 | mod_login (2.5.0) 1 | mod_finder (2.5.0) 1 | Rapid Contact (1.2) 1 | mod_articles_category (2.5.0) 1 |
Modules :: ADMIN :: mod_latest (2.5.0) 1 | mod_version (2.5.0) 1 | mod_title (2.5.0) 1 | mod_unread (1.6.0) 1 | mod_popular (2.5.0) 1 | mod_submenu (2.5.0) 1 | mod_logged (2.5.0) 1 | mod_multilangstatus (2.5.0) 1 | mod_toolbar (2.5.0) 1 | mod_online (1.6.0) 1 | mod_feed (2.5.0) 1 | mod_menu (2.5.0) 1 | mod_custom (2.5.0) 1 | mod_status (2.5.0) 1 | mod_login (2.5.0) 1 | mod_quickicon (2.5.0) 1 |

Plugins :: SITE :: plg_captcha_recaptcha (2.5.0) 1 | plg_search_weblinks (2.5.0) 1 | plg_search_newsfeeds (2.5.0) 1 | plg_search_categories (2.5.0) 1 | plg_search_contacts (2.5.0) 1 | plg_search_content (2.5.0) 1 | plg_quickicon_joomlaupdate (2.5.0) 1 | plg_quickicon_extensionupdate (2.5.0) 1 | plg_finder_weblinks (2.5.0) 1 | plg_finder_newsfeeds (2.5.0) 1 | plg_finder_categories (2.5.0) 1 | plg_finder_contacts (2.5.0) 1 | plg_finder_content (2.5.0) 1 | plg_content_joomla (2.5.0) 1 | plg_content_pagebreak (2.5.0) 1 | plg_content_emailcloak (2.5.0) 1 | plg_content_geshi (2.5.0) 0 | plg_content_pagenavigation (2.5.0) 1 | plg_content_loadmodule (2.5.0) 1 | plg_content_finder (2.5.0) 0 | plg_content_vote (2.5.0) 1 | plg_editors_codemirror (1.0) 1 | plg_editors_tinymce (3.4.9) 1 | plg_authentication_joomla (2.5.0) 1 | plg_authentication_ldap (2.5.0) 0 | plg_authentication_gmail (2.5.0) 0 | plg_editors-xtd_pagebreak (2.5.0) 1 | plg_editors-xtd_readmore (2.5.0) 1 | plg_editors-xtd_image (2.5.0) 1 | plg_editors-xtd_article (2.5.0) 1 | plg_extension_joomla (2.5.0) 1 | plg_user_joomla (2.5.0) 1 | plg_user_contactcreator (2.5.0) 0 | plg_user_profile (2.5.0) 1 | plg_system_log (2.5.0) 1 | plg_system_languagecode (2.5.0) 0 | plg_system_languagefilter (2.5.0) 0 | plg_system_remember (2.5.0) 1 | plg_system_p3p (2.5.0) 1 | plg_system_sef (2.5.0) 1 | plg_system_debug (2.5.0) 1 | plg_system_highlight (2.5.0) 1 | plg_system_redirect (2.5.0) 1 | Google Maps (2.16) 1 | plg_system_cache (2.5.0) 1 | plg_system_logout (2.5.0) 1 |
Templates Discovered :: wrote:Templates :: SITE :: beez5 (2.5.0) 1 | hot_business (1.0) 1 | beez_20 (2.5.0) 1 | atomic (2.5.0) 1 |
Templates :: ADMIN :: hathor (2.5.0) 1 | bluestork (2.5.0) 1 |

User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 24743
Joined: Mon Oct 27, 2008 9:27 pm
Location: Akershus, Norway

Re: Unable to login to back end or front end

Post by Per Yngve Berg » Sun May 28, 2017 5:45 am

Joomla 2.5 does not run on php 7. J2.5 was EOL from December 2014 and is not supported any more.
You have also failed to update 2.5.14 to 2.5.28 that was released in December 2014.

You must upgrade your Joomla before upgrading php. It will run on php 5.6 after updating to 2.5.28
https://downloads.joomla.org/cms/joomla ... format=zip

Unzip the package and upload to the site, overwriting all files.

The current version of Joomla is 3.7.2 and runs on both php 7.0 and 7.1

https://docs.joomla.org/Upgrade#Migration_2.5_to_3.x

allthingsweb
Joomla! Fledgling
Joomla! Fledgling
Posts: 2
Joined: Sat May 27, 2017 11:55 pm

Re: Unable to login to back end or front end

Post by allthingsweb » Tue May 30, 2017 1:59 am

Thanks!


Post Reply

Return to “Administration Joomla! 2.5”