Database connection error

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jimass
Joomla! Apprentice
Joomla! Apprentice
Posts: 18
Joined: Sat Mar 26, 2011 5:47 pm

Database connection error

Post by jimass » Mon Apr 23, 2018 7:10 pm

Hello, I get this error at my joomla website. Database and password are correct. It was working before but now I get this error.

http://floorscrubberrentaltoronto.com/

Thank you for your advice.

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AMurray
Joomla! Virtuoso
Joomla! Virtuoso
Posts: 3953
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Database connection error

Post by AMurray » Tue Apr 24, 2018 2:17 am

Would suggest you contact your host - this is not a Joomla error, at this point.

It doesn't look like it's getting as far as authenticating a user (all that stuff usually happens in the background); if it was a problem with authentication I think I would expect to see some more detail in this error, such as "cannot connect to MySQL with user something_something@server_name." (or similar).

You say "database and password are correct". What about the username for the database....? (not mentioned in your question...).

You could try (1) specifying a new password for the database user in cPanel (then update configuration.php) or (2) create a new user altogether and add it to the db, then update the configuration file with all the new details.

What was the last action you were doing in the system before this error started occurring?
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

jimass
Joomla! Apprentice
Joomla! Apprentice
Posts: 18
Joined: Sat Mar 26, 2011 5:47 pm

Re: Database connection error

Post by jimass » Thu May 03, 2018 9:33 am

I found the problem. Godaddy increased php version and thats the reason why website stop working.

I'm usisng multisite extension for all of them. Is there a way fix all website together? Thank you.


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