Escalation process ticket system for joomla 3.5.1

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subrata_ushasi
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Escalation process ticket system for joomla 3.5.1

Postby subrata_ushasi » Wed Jun 22, 2016 10:33 am

Hi,

I am integrating ticket in joomla 3.5.1 using os ticket and os_sticky bridge but it is not supporting knowledge base and escalation system . Escalation system like: suppose 6 admins administers 5 products where one ticket by a customer is registered to admin 'A' after 48 hrs that was responded and escalated to admin 'B', and the same after 48 hrs escalated to 'C' and so on . Finally escalated to 'Super Admin'. And Super Admin assigns to any admin to solve this issue. Is there any ticket system available escalation system?

Thanks,
:)

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ranwilli
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Re: Escalation process ticket system for joomla 3.5.1

Postby ranwilli » Sun Jun 26, 2016 11:45 pm

See: http://extensions.joomla.org/category/c ... /help-desk

The only one I have experience with is Freestyle, and I like it a lot, but you should look at and demo all of them prior to making a choice.
Don't HACK the Joomla! core. Extend and Override.
Stay ON the update path.
http://harpervance.com

subrata_ushasi
Joomla! Intern
Joomla! Intern
Posts: 77
Joined: Fri Sep 11, 2009 1:00 pm

Re: Escalation process ticket system for joomla 3.5.1

Postby subrata_ushasi » Thu Jun 30, 2016 6:22 am

Hi ranwilli ,

I checked the ticket system and contacted but Escalation system is not available.

Thanks,
:)

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ranwilli
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Re: Escalation process ticket system for joomla 3.5.1

Postby ranwilli » Thu Jun 30, 2016 11:36 am

LOOK AGAIN... We escalate tickets (forward, reassign) every day with Freestyle
Don't HACK the Joomla! core. Extend and Override.
Stay ON the update path.
http://harpervance.com


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