Joomla! Forum - community, help and support

I'm using an out of the box joomla contact form and Mail doesn't make it from the form to the receiving mail server. I have no idea of where to check for the source of the problem.

Can someone give me some direction here?

Here are some settings from the Control Panel > Configuration File

mailer mail
mailfrom XXXXXXXXXX
fromname stay-in-your-home.org
sendmail /usr/sbin/sendmail
smtpauth 0
smtpuser xxxxxx
smtppass xxxxxx
smtphost localhost
smtpsecure none
smtpport 25

In global settings, make sure that the from email address is from the same domain as the website. eg, is you site is mysite.com, then the from email needs to be [email protected].

pxforti wrote:In global settings, make sure that the from email address is from the same domain as the website. eg, is you site is mysite.com, then the from email needs to be [email protected].

In my case it still does not work. It seems like this is a serious problem that many of us are experiencing but no concrete solution has been found yet!

Do you have mail included in the hosting account?

Set Joomla to use the php mailer.
If it's not working them, call your host providers support.

If you use mail from another provider, use smtp in Joomla and your smtp credentials.

Per Yngve Berg wrote:Do you have mail included in the hosting account?

Set Joomla to use the php mailer.
If it's not working them, call your host providers support.

If you use mail from another provider, use smtp in Joomla and your smtp credentials.

Hi Per, thanks for your reply. Yes I did input an email from my hosting account and I checked the php mailer option in the Global Config. but it did not help. Strange thing is that I have another site running on J! 1. 5.26 with almost exactly the same configuration that is working perfectly.

I have read many other threads from desperate users who seem to have the same problem that I have and I am beginning to wonder whether this is a Joomla issue!

Anyway, I will also check with the hosting provider.

What does the php info say about smtp set-up?

Per Yngve Berg wrote:What does the php info say about smtp set-up?

on PHP Core I see this column among many others

sendmail_from no value no value (this is despite having this value input on the backend!)
sendmail_path /usr/sbin/sendmail -t -i

Could the culprit be hiding somewhere here?

I was thinking about the SMTP and SMTP Port.

Per Yngve Berg wrote:I was thinking about the SMTP and SMTP Port.

SMTP = localhost
SMTP port = 25

Is there a SMTP server running on the server?

Per Yngve Berg wrote:Is there a SMTP server running on the server?

Yes Per, as I said I am having other Joomla sites J!1.5.26 all hosted on the same server and they are sending mail. Unfortunately, the J!2.5 is not sending mail, neither from the admin nor the contact form. I have checked and rechecked. Even tried different contact components but without success. It is kind of weird!

I have tested both on a server using the SMTP and one with PHP-mailer. Both send out mail.
Joomla 2.5.4

Is there anything in the server logs?

Thanks for taking your time. I have checked the server logs but nothing seems to be abnormal (I did not get any wiser). I do not know why this is happening and right now it feels like I am groping in the dark!

Per Yngve Berg wrote:I have tested both on a server using the SMTP and one with PHP-mailer. Both send out mail.
Joomla 2.5.4

Is there anything in the server logs?

Hi Per, it seems like setting up a gmail smtp host does the trick. The problem is most probably with my host provider, and not a J! one.

Here is my server configuration:

Mailer: SMTP Server
Mail from: …[email protected]
From Name: Mysite name
Sendmail Path: /usr/sbin/sendmail
SMTP Authentication: Yes
SMTP Security: SSL
SMTP Port: 465
SMTP: Username: my gmail username
SMTP Password: my gmail password
SMTP Host: smtp.gmail.com

I hope this might help others who might experience the same problem as I was having.

Thanks for your patience!

I have tried every suggestion I found here, but mine still doesn't work. I am about to ditch the whole thing and try a form component.

I have tried sendmail
SMTP mail with a native email address
Gmail

None worked. What I get is the page simply refreshes and no email is sent. The one thing I have always trusted about Joomla was the contact form.

corrado444 wrote:I have tried every suggestion I found here, but mine still doesn't work. I am about to ditch the whole thing and try a form component.

I have tried sendmail
SMTP mail with a native email address
Gmail

None worked. What I get is the page simply refreshes and no email is sent. The one thing I have always trusted about Joomla was the contact form.

Same here. And ALL my joomla 1.5x sites work no problem.

Does anyone have any solid info? Unlike the TS, I do not believe it's a problem with my hosting.

I am hoping for a solution to this very soon because I am waiting to deliver the site to a client and the only thing left to do is resolve this form issue.

All help is welcome.

Thanks!

Same here, nothing seems to work. When I hit send (Php mailer or SMTP) the page just quickly refresh (no thank you message or anything.)

Oh well, I'll contact my host.

Come on guys (developers, support, gurus...), please shed some light on this. If this issue will be fixed on a future release, or if you are working on a solution, this is all very important info for us devoted users to know.

There are way too many users experiencing this issue for it to be passed over. Please help.

YES! this is the exact same problem i am having.
email worked fine in 1.5, but not now.
my webhost has no idea.
i have tried PHP mail, SMTP with my own ISP's settings (as i do for home use, they insist) and even my host SMTP settings.
i have tried every port i can, i have tried SSL/no SSL.... pretty much EVERYTHING.

ANYONE????????????

this is a MAJOR drag. i was hacked last month and had to tear the entire site down and rebuild from scratch in a new template. i do not want that to happen again, and leaving my email addy as a naked link on the site is not what i want to do anymore.

help?

I installed another instance of joomla in a subfolder of my domain, and the contact form works there.

I checked all my settings and lots of code, and they are exactly the same.

It's frustrating that no one can shed any light on this issue.

So maybe try that. If it works, maybe there are still some bugs in the 2.5 install that we dont know about.

hmmm. interesting for sure. thing is, every time i try to mess with Joomla, i get even more headaches. i'm really not a web guy... just broke, so i'm doing it myself, you know?
are you saying you're pointing the form from your existing site to look at the newer joomla install? not sure what you mean EXACTLY.
thanks for the tip!

my site got hacked last month, so i wouldn't even be on 2.5 if that hadn't happened.
everything worked great in 1.5.
once i upgraded (recommended for security as 1.5 has a lot of "holes" they said) all kinds of stuff that used to work beautifully now DON'T.
i find 2.5 clunky and frustrating. but here we are now, so....

hello
for me that it's working:
for smtphost: mail.skiscool.com
for smtpport: 26

yes 25 didn't work and i passed a lot of time in the cpanel manual to find the port


localhost dont work for some host
maybe try like me : mail.yourhost.com
or ask at your providor

hey simz. thanks, but i tried EVERYTHING so far, including what you suggested.

if your joomla is not a fresh install.. maybe some update failed... or something
try to rewrite the folder phpmailer in librairies with the last one in joomla 2.5.4 package.

the best is to use a little code to check your smtp parameters.
go in this site take the script and execute it with your parameter and check if it's working!

http://www.rackspace.com/knowledge_cent ... ctionality

to test be sure you have PEAR installed in your providor (phpinfo) else the script won t work

to install PEAR it s easy just download pear put it in the same folder level than your script and in your script
add these line at the beginning: Test smtp and when you will be sure about the port and the host just put them in the configuration.php file in joomla.

Maybe as well desactivate all spam protection in your providor in your cpanel.. sometime it's just because the door is closed!

Simon

okay simz!! wow. many thanks for all that. basically, my site was hacked and i wiped the server of all my stuff. Joomla 2.5 was installed by my webhost (they have "one click installs") but it probably over the 1.7 install from the previous incarnation of the site. will have to try this info you have given me, though i will admit it is at the moment WAY over my head. i will forge forth though!
MANY thanks!

I had a similar issue, J15 email sent ok, upgraded to J25, same settings, same server, email would not send, no error messages.

I tried installing a fresh 2.5.4 into a sub folder on the server and the email sent ok, so it seemed like an issue with that one Joomla install that had been upgraded.

As Joomla's email functions are in the libraries folder, I downloaded a fresh J25 zip, and uploaded the libraries folder to my site (overwriting), the email works now.

I'm not sure why this would happen, as I done my Joomla 2.5 upgrade with a fresh J25, and just migrated the database with spupgrade, obviously something went wrong with the libraries folder somewhere.

thanks matt! will try it out when i get a chance.
cheers!
fish

I am using Joomla 2.5.6 with XAMPP and this is how I fixed it :

Step 1 :

Mailer = smtp
From email = [email protected] (actual email address that works)
From Name = This can be anything.
Sendmail Path = /usr/sbin/sendmail
SMTP Authentication = Yes
SMTP Security = SSL
SMTP Port = 465
SMTP Username = [email protected] (your gmail address that works)
SMTP Password = **** (password for your gmail account)
SMTP Host = smtp.gmail.com

Step 2 :

- Open C:\xampp\php (or wherever your xampp is installed)
- Open php.ini in notepad and search for [PECL]
- This will take you to a section with lot of extensions listed.
- Add the following line just above the [PECL]
extension=php_openssl.dll
- Save the file
- Restart the apache service and you should be good

Can't really understand Simz explaination. Tried all other options and my site still dosen't send anything.

Host hasn't found any solution so far.

This is getting anoying.