blank administrator

[ekwall]

Hej! Jag uppgraderade joomla åt en kund och allt blev alldeles vitt i administratorn...? Ser ingenting längre...

http://innointerior.se/administrator/

Hänger det på något hos Joomla eller är det webbhotellet som behöver uppgradera något?

Tacksam för all hjälp!

[beaverusiv]

Did you migrate your install?

Check your configuration.php to make sure database details and /tmp and /log paths are correct.

[ekwall]

Det ser rätt ut för mig, men jag kanske missar något - är inte jättebra på detta... Hur vet jag om det är rätt eller ej?

It looks ok to me but I might miss something - not very good at this... How do I know?

[beaverusiv]

Your configuration will have lines like

Code: Select all

tmp=/tmp
log=/var/www/log

Make sure these point to proper folders that Joomla! can write to.

[ekwall]

It's like this now (when not working):

public $log_path = '/var/www/02/47/61/innointerior.se/www/logs';
public $tmp_path = '/var/www/02/47/61/innointerior.se/www/tmp';

Am I in the right place? What do I do with them?

Thanks in advance!

[beaverusiv]

Check they exist, check the server can write to them.

[ekwall]

Sorry but I don't know how to do that?

I've been trying different ways but no luck.... Need more directions to understand what to do...?

[Buda90]

It's like this now (when not working):

public $log_path = '/var/www/02/47/61/innointerior.se/www/logs';
public $tmp_path = '/var/www/02/47/61/innointerior.se/www/tmp';

Am I in the right place? What do I do with them?

Thanks in advance!

try with these settings

public $log_path = '../logs/';
public $tmp_path = '../tmp/';

if no luck then without 2 dots, so it will be
public $log_path = '/logs/';
public $tmp_path = '/tmp/';
AND find $live_site parameter and put path to your website (it's few rows above log_path and tmp_path also in configuration.php)
public $live_site = 'http://www.innointerior.se/';

[ekwall]

I'm sorry, but I can't make it work...
I've tried all sorts of versions of the two lines and I have changed to
public $live_site = 'http://www.innointerior.se/';
but still no luck... Any other ways/ideas?? I need to do some updates on the site for my client...

[Buda90]

The blank screen is generally the symptom of a PHP Fatal error.

Can you try following:
1. login to cpanel
2. click on "MySQL® Databases"
3. click on phpmyadmin
4. choose your database
5. scroll down and click on "check all"
6. to the right is a drop down box, click on that and choose "optimize table"

[ekwall]

Thanks for all support - I'm sorry to say that it still doesn't work...
I have done the above and optimized table but I still have a blank adminstrator....

Any other suggestions?? This has never happend before on any other web site that I've been working with - is it the web hotel?

[ekwall]

I still have problem with this...

I found out that I could log in via "..../administrator/?option=com_login" and maybe solve the problem that way but I just get the message:

"server Error
An error occurred when the site would fetch http://www.innointerior.se/administrato ... =com_login. It may be down for maintenance or configured incorrectly.
Error Code: 500"

Anyone getting an idea what to do??

[Buda90]

I hope someone else will know a solution, I really don't know

[beaverusiv]

Have you tried turning on php errors?

Also, try putting in the wrong credentials into configuration.php to see if you can get it give you an error.

[Buda90]

I just remembered something, can you delete .htaccess both from root and /administrator

[ekwall]

Thanks everyone! I finally just installed a new joomla (3.1) and re-did the site.

I hope someone else finds the solution here amongst all the suggestions on how to solve this problem...

Again - million thanks for all your time and help! Lots of love

[sgagner]

När man gör något i Joomla och sedan får blank sida i administrator så är det första man skall göra att rensa cachen i webbläsaren och ladda om sidan. Om detta inte hjälper så kan man radera innehållet i mapparna /cache/ och /administrator/cache/.
Om det fortfarande inte hjälper så är det troligen någon plugin eller modul som spökar. Hur man inaktiverar dessa är mer avancerat så det passar inte att förklara här. Ta hjälp av ett proffs istället.
Sist men inte minst skall man ALLTID ta backup med tex. Akeeba Backup Pro (lös en pro-licens, det är det värt) INNAN du gör några ändringar typ uppdateringar på webbplatsen.