Cannot read Post-Installation message

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gorgo
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Cannot read Post-Installation message

Post by gorgo » Thu Jun 14, 2018 2:58 pm

Hi,

I just install a new Joomla 3.8.8.

In the admin panel, I see a box "You have post-installation messages" and when I click on "Read Message", the page searsch ans searsch... and 3 mintes after I have a error 504 page.

I have this problem with another website...

Someone have an idea ?

Thanks a lot.

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leolam
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Re: Cannot read Post-Installation message

Post by leolam » Thu Jun 14, 2018 3:42 pm

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mjparadac
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Re: Cannot read Post-Installation message

Post by mjparadac » Thu Jun 14, 2018 3:43 pm

Hello gorgo

That error is related to the server, it is not related to Joomla. You should check with your host about that.
Is your other site in the same host?

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gorgo
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Re: Cannot read Post-Installation message

Post by gorgo » Thu Jun 14, 2018 4:01 pm

Yep I know this eror 504 is a server time out but I found this strange... why this page loading take a lot of time ?

I have this problem only with the Post Install component...

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leolam
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Re: Cannot read Post-Installation message

Post by leolam » Thu Jun 14, 2018 4:22 pm

Gorgo ask your host to run an "Apache Tailwatch" while hitting the link. That should give them a link in mod_security (an ID number) which might block the loading of the URL. This is a very fair assumption and I do hope they are willing to work with you to do so....

When they find such issue in the logs they can disable the rule for your site (which is a normal event)

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gorgo
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Re: Cannot read Post-Installation message

Post by gorgo » Thu Jun 14, 2018 4:38 pm

Ok I understand, just a precision, this is in backend, then I need to give an admin access to the support of my host make this operation ?

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leolam
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Re: Cannot read Post-Installation message

Post by leolam » Thu Jun 14, 2018 4:54 pm

No you work together with your host (we do with our clients) online or via phone/chat

But you can guide them to the link and howto do it and get the error in writing as well

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