Help Error in the top left corner of an all white page,

General questions relating to Joomla! 3.x.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting.
Forum Post Assistant - If you are serious about wanting help, you should use this tool to help you post.
Post Reply
HelpMePls
Joomla! Apprentice
Joomla! Apprentice
Posts: 5
Joined: Thu Nov 07, 2019 7:51 pm

Help Error in the top left corner of an all white page,

Post by HelpMePls » Thu Nov 07, 2019 7:59 pm

Hi,

Ok, not sure what happen. We have a HyperV VM Ubuntu 16.04 web server that hosts 4 joomla sites all 3.x. We had an issue with the Ubuntu side of the server which required us to bring it back from backup. All of the JOOMLA sits but 1 seemed to link back up fine and are working flawlessly. However there is 1 site that only shows the word Error in the top left corner of an all white page, when you try to access the backend you can get to the login page but after submitting your credentials it goes to an error 500 page. Can anyone help with this it would be greatly appreciated.

Thanks in advance.
Last edited by mandville on Thu Nov 07, 2019 11:05 pm, edited 1 time in total.
Reason: retitled to be more descriptive,

User avatar
pe7er
Joomla! Master
Joomla! Master
Posts: 22324
Joined: Thu Aug 18, 2005 8:55 pm
Location: Nijmegen, The Netherlands
Contact:

Re: Help ERROR!

Post by pe7er » Thu Nov 07, 2019 8:30 pm

Are you sure that the database credentials for the 4th non-working website are ok?
Kind Regards,
Peter Martin, Global Moderator
https://db8.nl - Joomla specialist, Nijmegen, Nederland
Co-developer of d2 Content https://data2site.com/joomla-extensions/d2-content

HelpMePls
Joomla! Apprentice
Joomla! Apprentice
Posts: 5
Joined: Thu Nov 07, 2019 7:51 pm

Re: Help ERROR!

Post by HelpMePls » Thu Nov 07, 2019 10:22 pm

Yes I did check in the config file and all looks good. I also tried to change dbtype form myslqi to myslq but that did not help so I revert back to original setting of mysqli. Any other suggestions??

User avatar
sozzled
Joomla! Exemplar
Joomla! Exemplar
Posts: 8025
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia
Contact:

Re: Help ERROR!

Post by sozzled » Thu Nov 07, 2019 10:35 pm

HelpMePls wrote:
Thu Nov 07, 2019 10:22 pm
Any other suggestions?
Two important suggestions:

1) Enable Joomla debug mode and set Error Reporting Level = Maximum
2) Image
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

User avatar
mandville
Joomla! Master
Joomla! Master
Posts: 14818
Joined: Mon Mar 20, 2006 1:56 am
Location: The Girly Side of Joomla in Sussex

Re: Help Error in the top left corner of an all white page,

Post by mandville » Thu Nov 07, 2019 11:07 pm

HU2HY- Poor questions = Poor answer
Un requested Help PM's will be reported, added to the foe list and possibly just deleted
{VEL Team Leader}{TM Auditor }{ Showcase & Security forums Moderator}

HelpMePls
Joomla! Apprentice
Joomla! Apprentice
Posts: 5
Joined: Thu Nov 07, 2019 7:51 pm

Re: Help Error in the top left corner of an all white page,

Post by HelpMePls » Fri Nov 08, 2019 2:47 pm

Forum Post Assistant (v1.4.9 (lambrusca) : 8th November 2019 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.1-Stable (Amani) 27-November-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (755) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 0 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.1: Yes | Database Supports J! 3.9.1: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 4.4.0-164-generic | Technology: x86_64 | Web Server: Apache/2.4.37 (Ubuntu) | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 161.10 GiB |

PHP Configuration :: Version: 7.2.18-1+ubuntu16.04.1+deb.sury.org+1 | PHP API: apache2handler | Session Path Writable: Yes | Display Errors: | Error Reporting: 22527 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 20M | Max. POST Size: 20M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 128M

Database Configuration :: Version: 5.7.27-0ubuntu0.16.04.1 (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $) | Host: --protected-- (--protected--) | default Collation: latin1_swedish_ci (default Character Set: latin1) | Database Size: 6.82 MiB | #of Tables:  100
Detailed Environment :: wrote:PHP Extensions :: Core (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | date (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | libxml (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | openssl (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | pcre (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | zlib (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | filter (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | hash (1.0) | Reflection (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | SPL (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | sodium (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | session (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | standard (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | apache2handler () | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $) | PDO (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | xml (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | calendar (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | ctype (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | curl (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | dom (20031129) | mbstring (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | fileinfo (1.0.5) | ftp (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | gd (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | gettext (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | iconv (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | json (1.6.0) | exif (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | mysqli (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | pdo_mysql (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | Phar (2.0.2) | posix (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | readline (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | shmop (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | SimpleXML (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | sockets (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | sysvmsg (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | sysvsem (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | sysvshm (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | tokenizer (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | wddx (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | xmlreader (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | xmlwriter (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | xsl (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | Zend OPcache (7.2.18-1+ubuntu16.04.1+deb.sury.org+1) | Zend Engine (3.2.0) |
Potential Missing Extensions :: zip |
Disabled Functions :: pcntl_alarm | pcntl_fork | pcntl_waitpid | pcntl_wait | pcntl_wifexited | pcntl_wifstopped | pcntl_wifsignaled | pcntl_wifcontinued | pcntl_wexitstatus | pcntl_wtermsig | pcntl_wstopsig | pcntl_signal | pcntl_signal_get_handler | pcntl_signal_dispatch | pcntl_get_last_error | pcntl_strerror | pcntl_sigprocmask | pcntl_sigwaitinfo | pcntl_sigtimedwait | pcntl_exec | pcntl_getpriority | pcntl_setpriority | pcntl_async_signals | |

Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No

Apache Modules :: core | mod_so | mod_watchdog | http_core | mod_log_config | mod_logio | mod_version | mod_unixd | mod_access_compat | mod_alias | mod_auth_basic | mod_authn_core | mod_authn_file | mod_authz_core | mod_authz_host | mod_authz_user | mod_autoindex | mod_deflate | mod_dir | mod_env | mod_filter | mod_mime | prefork | mod_negotiation | mod_php7 | mod_reqtimeout | mod_rewrite | mod_setenvif | mod_status | Apache/2.4.37 (Ubuntu) |
Potential Missing Modules :: mod_expires | mod_security | mod_evasive | mod_dosevasive | mod_ssl | mod_qos | mod_userdir |
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 3 | Threads: 1 | Questions: 4 | Slow queries: 0 | Opens: 109 | Flush tables: 1 | Open tables: 28 | Queries per second avg: 1.333 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party:: WF_STYLE_TITLE (2.6.33) ? | WF_VISUALBLOCKS_TITLE (2.6.33) ? | WF_STYLESELECT_TITLE (2.6.33) ? | WF_FONTSIZESELECT_TITLE (2.6.33) ? | WF_ANCHOR_TITLE (2.6.33) ? | WF_SPELLCHECKER_TITLE (2.6.33) ? | WF_EMOTIONS_TITLE (2.6.33) ? | WF_CHARMAP_TITLE (2.6.33) ? | WF_FULLSCREEN_TITLE (2.6.33) ? | WF_PREVIEW_TITLE (2.6.33) ? | WF_FONTCOLOR_TITLE (2.6.33) ? | WF_ARTICLE_TITLE (2.6.33) ? | WF_DIRECTIONALITY_TITLE (2.6.33) ? | WF_CLEANUP_TITLE (2.6.33) ? | WF_TEXTCASE_TITLE (2.6.33) ? | WF_LAYER_TITLE (2.6.33) ? | WF_XHTMLXTRAS_TITLE (2.6.33) ? | WF_CLIPBOARD_TITLE (2.6.33) ? | WF_TABLE_TITLE (2.6.33) ? | WF_PRINT_TITLE (2.6.33) ? | WF_VISUALCHARS_TITLE (2.6.33) ? | WF_LISTS_TITLE (2.6.33) ? | WF_MEDIA_TITLE (2.6.33) ? | WF_HR_TITLE (2.6.33) ? | WF_NONBREAKING_TITLE (2.6.33) ? | WF_INLINEPOPUPS_TITLE (2.6.33) ? | WF_KITCHENSINK_TITLE (2.6.33) ? | WF_AUTOSAVE_TITLE (2.6.33) ? | WF_FORMATSELECT_TITLE (2.6.33) ? | WF_LINK_TITLE (2.6.33) ? | WF_BROWSER_TITLE (2.6.33) ? | WF_FONTSELECT_TITLE (2.6.33) ? | WF_SEARCHREPLACE_TITLE (2.6.33) ? | WF_IMGMANAGER_TITLE (2.6.33) ? | WF_SOURCE_TITLE (2.6.33) ? | WF_CONTEXTMENU_TITLE (2.6.33) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.6.33) ? | WF_LINK_SEARCH_TITLE (2.6.33) ? | WF_LINKS_JOOMLALINKS_TITLE (2.6.33) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.6.33) ? | WF_AGGREGATOR_VINE_TITLE (2.6.33) ? | WF_AGGREGATOR_[youtube]_TITLE (2.6.33) ? | WF_AGGREGATOR_VIMEO_TITLE (2.6.33) ? | WF_POPUPS_WINDOW_TITLE (2.6.33) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.33) ? |

Components :: ADMIN ::
Core :: com_postinstall (3.2.0) 1 | com_config (3.0.0) 1 | com_fields (3.7.0) 1 | com_banners (3.0.0) 1 | com_messages (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_checkin (3.0.0) 1 | com_ajax (3.2.0) 1 | com_cache (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_associations (3.7.0) 1 | com_users (3.0.0) 1 | com_redirect (3.0.0) 1 | com_search (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_modules (3.0.0) 1 | com_admin (3.0.0) 1 | com_privacy (3.9.0) 1 | com_languages (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_login (3.0.0) 1 | com_media (3.0.0) 1 | com_installer (3.0.0) 1 | com_menus (3.0.0) 1 | com_finder (3.0.0) 1 | com_categories (3.0.0) 1 | com_templates (3.0.0) 1 | com_content (3.0.0) 1 | com_tags (3.1.0) 1 | com_plugins (3.0.0) 1 |
3rd Party:: com_zoo (3.3.33) 1 | COM_JCE (2.6.33) 1 | Widgetkit (1.5.6) 1 |

Modules :: SITE ::
Core :: mod_articles_news (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_syndicate (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_related_items (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_search (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_login (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_articles_archive (3.0.0) 1 |
3rd Party:: Widgetkit Twitter (1.0.0) 1 | Widgetkit (1.0.0) 1 | ZOO Category (3.3.33) 1 | ZOO Item (3.3.33) 1 | ZOO Comment (3.3.33) 1 | ZOO Tag (3.3.33) 1 |

Modules :: ADMIN ::
Core :: mod_submenu (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_title (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_custom (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_version (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_status (3.0.0) 1 |
3rd Party:: ZOO Quick Icons (3.3.33) 1 |

Libraries ::
Core ::
3rd Party:: Regular Labs Library (18.12.3953) 1 |

Plugins ::
Core :: plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 0 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_tags (3.0.0) 0 | plg_search_content (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_system_redirect (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_updatenotification (3.5.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_debug (3.0.0) 0 | plg_system_languagecode (3.0.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_fields (3.7.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_stats (3.5.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_logrotation (3.9.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_webinstaller (1.1.1) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_content_pagebreak (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_pagenavigation (3.0.0) 0 | plg_content_fields (3.7.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_terms (3.9.0) 0 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 |
3rd Party:: plg_editors-xtd_modulesanywhere (7.7.2) 1 | plg_extension_jce (2.6.33) 1 | Search - ZOO (3.3.33) 1 | System - JCE MediaBox (1.2.9) 0 | System - Widgetkit (1.0.0) 1 | plg_system_modulesanywhere (7.7.2) 1 | System - Widgetkit Joomla (1.0.0) 1 | plg_system_regularlabs (18.12.3953) 1 | System - ZOO Event (3.3.33) 1 | plg_system_jce (2.6.33) 1 | System - Widgetkit ZOO (3.1.0) 1 | plg_installer_jce (2.6.33) 1 | Smart Search - ZOO (3.3.33) 1 | plg_content_jce (2.6.33) 1 | Content - Widgetkit (1.0.0) 1 | Content - ZOO Shortcode (3.3.33) 1 | plg_editors_codemirror (5.40.0) 1 | plg_editors_jce (2.6.33) 1 | plg_editors_tinymce (4.5.9) 1 | plg_fields_mediajce (2.6.33) 1 | plg_quickicon_jce (2.6.33) 1 |
Templates Discovered :: wrote:Templates :: SITE :: protostar (1.0) 1 | yoo_nite (1.0.10) 1 | beez3 (3.1.0) 1 |
Templates :: ADMIN :: isis (1.0) 1 | hathor (3.0.0) 1 |

HelpMePls
Joomla! Apprentice
Joomla! Apprentice
Posts: 5
Joined: Thu Nov 07, 2019 7:51 pm

Re: Help Error in the top left corner of an all white page,

Post by HelpMePls » Fri Nov 08, 2019 2:48 pm

I have completed the FPA and posted the results above, please let me know if anyone can help resolve this issue.

Thank you

HelpMePls
Joomla! Apprentice
Joomla! Apprentice
Posts: 5
Joined: Thu Nov 07, 2019 7:51 pm

Re: Help Error in the top left corner of an all white page,

Post by HelpMePls » Fri Nov 08, 2019 4:50 pm

I noticed that the administrator/logs folder was missing so I created it and now I have the following errors on page:

Warning: mysqli_errno() expects parameter 1 to be mysqli, boolean given in /var/www/nasbonline.org/public_html/libraries/joomla/database/driver/mysqli.php on line 992

Warning: mysqli_error() expects parameter 1 to be mysqli, boolean given in /var/www/nasbonline.org/public_html/libraries/joomla/database/driver/mysqli.php on line 1004

Warning: session_start(): Failed to read session data: user (path: /var/lib/php/sessions) in /var/www/nasbonline.org/public_html/libraries/joomla/session/handler/native.php on line 260
Error: Failed to start application: Failed to start the session

If I refresh the page I get a second error:

Warning: session_start(): Failed to read session data: user (path: /var/lib/php/sessions) in /var/www/nasbonline.org/public_html/libraries/joomla/session/handler/native.php on line 260
Error: Failed to start application: Failed to start the session

Any help would be greatly appreciated

Thank you

User avatar
sozzled
Joomla! Exemplar
Joomla! Exemplar
Posts: 8025
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia
Contact:

Re: Help Error in the top left corner of an all white page,

Post by sozzled » Fri Nov 08, 2019 8:05 pm

Thank you for posting the FPA report. Try this first: set Global Configuration » System » Session Settings » Session Handler = PHP

It may be a good idea to try to update to J! 3.9.13 (the latest version). You may need to increase the value of the settings for Max. Upload Size and Max. POST Size (say, 32M or more for each). I think that the problems you are having are caused by the hosting platform but I'm not sure how or what to change to correct the faults.

Give these ideas a try and let's see what happens afterwards, OK? Someone else may have some other suggestions for you. Good luck.
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)


Post Reply

Return to “General Questions/New to Joomla! 3.x”