Joomla Hang up

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dig_2021
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Posts: 8
Joined: Sun Apr 11, 2021 8:34 am

Joomla Hang up

Post by dig_2021 » Sun Apr 11, 2021 8:44 am

Good day!

We are using Joomla in our company, every time someone logged in and open any links, the site is hanging and not responding. I need first to restart the service in putty and it will works. Maybe in one day we're doing to restarted it more than a times. Could you please help us how to fix this issue?

Here's are some details on what we have:

Setting Value

PHP Built On Linux 3.8.13-118.32.1.el7uek.x86_64 #2 SMP Thu Apr 4 06:47:06 PDT 2019 x86_64
Database Type mysql
Database Version 5.5.5-10.1.39-MariaDB
Database Collation utf8_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.3.5
Web Server Apache/2.4.39 (Unix) OpenSSL/1.0.2r PHP/7.3.5 mod_perl/2.0.8-dev Perl/v5.16.3
WebServer to PHP Interface apache2handler
Joomla! Version Joomla! 3.9.15 Stable [ Amani ] 27-January-2020 15:00 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36

Regards,

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AMurray
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Posts: 6667
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Joomla Hang up

Post by AMurray » Sun Apr 11, 2021 9:46 pm

You're behind on your Joomla updates for starters. (3.9.15 vs current release 3.9.25).

Can you please post the FPA which will generate a report with all the system and Joomla information - more than you have already provided. See https://forumpostassistant.github.io/docs/ to download the script/tool to upload to your web hosting, run the script from the folder containing the Joomla files. Database type should be "mysqli" not "mysql" and check the php extension for mysqli is enabled. The FPA report will tell us a lot of detail that you may have not provided above.

Do you mean users logged in the back end (admin) just normal registered front-end users? Is your site an intranet or internet site? Is there excessive load on the server?

External to Joomla you probably should update PHP given that is behind on its security updates:your stats above show v7.3.5 where PHP v7.3.27 is the latest 7.3.x series. 7.3.x is on the way out, with 8 months of security updates only support remaining so 7.4.x (or 8.0.x) would be recommended.
Regards,
--------------------------------------------------------------
A Murray
Help you I can, yes!. Post your question, you should. Keep it on topic you must!
Use the Forc....Forum Post Assistant my young Padawan!

dig_2021
Joomla! Apprentice
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Posts: 8
Joined: Sun Apr 11, 2021 8:34 am

Re: Joomla Hang up

Post by dig_2021 » Mon Apr 12, 2021 5:53 am

Thank you for your reply.
Can you please post the FPA which will generate a report with all the system and Joomla information - more than you have already provided. See https://forumpostassistant.github.io/docs/ to download the script/tool to upload to your web hosting, run the script from the folder containing the Joomla files.
We are using Linux OEL, if the FPA files will be copied to root folder?
Database type should be "mysqli" not "mysql" and check the php extension for mysqli is enabled. The FPA report will tell us a lot of detail that you may have not provided above.
My former colleagues who is handling this site was resigned already, I don't know why it is not mysqli.
Do you mean users logged in the back end (admin) just normal registered front-end users? Is your site an intranet or internet site? Is there excessive load on the server?
We are four system admin that can logged in thru backend and front end (but not at the same time), if we need to access the site to edit or upload new articles. We are using Intranet.

How to check for excessive load?
External to Joomla you probably should update PHP given that is behind on its security updates:your stats above show v7.3.5 where PHP v7.3.27 is the latest 7.3.x series. 7.3.x is on the way out, with 8 months of security updates only support remaining so 7.4.x (or 8.0.x) would be recommended.
Whenever I go to Akeeba backup to do weekly backup, there is notification that we are using old Php, my former colleagues also did not update the php. If I will try to update it, if the site will be down? Can you please guide me on the steps because I'm totally noob.

Regards,

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AMurray
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Posts: 6667
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Location: Australia

Re: Joomla Hang up

Post by AMurray » Mon Apr 12, 2021 9:19 am

The FPA file is one file. Upload/copy it to where the Joomla files exist. That could be the "root" folder or a sub-folder. The "root" folder for linux hosting would usually be something like "public_html", but variations such as htdocs or httpdocs might also be used (depends on your server setup).

I am not familar with PHP updates (was just highlighting the issue above) You need an expert server admin for that (and seeking further help on updating PHP would seem to be outside the scope of this Joomla forum). You can find PHP Help resources here: https://www.php.net/support.

Re: Excess Load, not sure how you'd find this out or what is causing the lock up you described in your question. You said you had to start the server over and over per day, so I was thinking it could be a server issue but I'm not an expert on such things.

You could find the server (Apache) log files or even the Joomla log may have some clues.
Regards,
--------------------------------------------------------------
A Murray
Help you I can, yes!. Post your question, you should. Keep it on topic you must!
Use the Forc....Forum Post Assistant my young Padawan!

dig_2021
Joomla! Apprentice
Joomla! Apprentice
Posts: 8
Joined: Sun Apr 11, 2021 8:34 am

Re: Joomla Hang up

Post by dig_2021 » Mon Apr 12, 2021 10:37 am

I run already the FPA file and show all the information.

Where I can find if there is error? Can I send the generated report to your email?

Regards,

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AMurray
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Posts: 6667
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Joomla Hang up

Post by AMurray » Mon Apr 12, 2021 10:01 pm

You haven't posted the FPA information; the FPA report results need to be posted to this forum.

The report is formatted for this forum (BBCode markup), so you just need to copy and paste the resulting output of the report when you have run the fpa-en.php file. The instructions for the FPA outline what you need to do.

The earlier system information you had provided is not enough for us to determine the problem, or solution.
Regards,
--------------------------------------------------------------
A Murray
Help you I can, yes!. Post your question, you should. Keep it on topic you must!
Use the Forc....Forum Post Assistant my young Padawan!

dig_2021
Joomla! Apprentice
Joomla! Apprentice
Posts: 8
Joined: Sun Apr 11, 2021 8:34 am

Re: Joomla Hang up

Post by dig_2021 » Tue Apr 13, 2021 5:48 am

Forum Post Assistant (v1.6.2) : 13-Apr-2021 wrote:
Last PHP Error(s) Reported :: wrote:[13-Apr-2021 07:41:04 Europe/Berlin] PHP Notice: Undefined variable: fpaVersionCheckIcon in /opt/lampp/htdocs/itdoc/fpa-en.php on line 3076
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.15-Stable (Amani) 27-January-2020
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: true | SEF ReWrite: false | .htaccess/web.config: No | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 30 | Session handler: none | Shared sessions: true | SSL: 2 | Error Reporting: none | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: true | dbConnection Type: mysqli | PHP Supports J! 3.9.15: Yes | Database Supports J! 3.9.15: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.8.13-118.32.1.el7uek.x86_64 | Technology: x86_64 | Web Server: Apache/2.4.39 (Unix) OpenSSL/1.0.2r PHP/7.3.5 mod_perl/2.0.8-dev Perl/v5.16.3 | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 318.87 GiB |

PHP Configuration :: Version: 7.3.5 | PHP API: apache2handler | Session Path Writable: Yes | Display Errors: 1 | Error Reporting: 22527 | Log Errors To: /opt/lampp/logs/php_error_log | Last Known Error: 13th April 2021 07:43:10. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 900M | Max. POST Size: 900M | Max. Input Time: 60 | Max. Execution Time: 300 | Memory Limit: 900M

Database Configuration :: Version: 5.5.5-10.1.39-MariaDB (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | Database Size: 193.61 MiB | #of Tables with config prefix:  155 | #of other Tables:  144 | User Privileges : GRANT PROXY
Detailed Environment :: wrote:PHP Extensions :: Core (7.3.5) | date (7.3.5) | libxml (7.3.5) | openssl (7.3.5) | pcre (7.3.5) | sqlite3 (7.3.5) | zlib (7.3.5) | bcmath (7.3.5) | bz2 (7.3.5) | calendar (7.3.5) | ctype (7.3.5) | curl (7.3.5) | dba (7.3.5) | dom (20031129) | hash (7.3.5) | fileinfo (7.3.5) | filter (7.3.5) | ftp (7.3.5) | gd (7.3.5) | gettext (7.3.5) | SPL (7.3.5) | iconv (7.3.5) | session (7.3.5) | intl (7.3.5) | json (1.7.0) | ldap (7.3.5) | mbstring (7.3.5) | standard (7.3.5) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | mysqli (7.3.5) | PDO (7.3.5) | pdo_mysql (7.3.5) | pdo_pgsql (7.3.5) | pdo_sqlite (7.3.5) | Phar (7.3.5) | posix (7.3.5) | Reflection (7.3.5) | imap (7.3.5) | shmop (7.3.5) | SimpleXML (7.3.5) | soap (7.3.5) | sockets (7.3.5) | exif (7.3.5) | sysvsem (7.3.5) | sysvshm (7.3.5) | tokenizer (7.3.5) | wddx (7.3.5) | xml (7.3.5) | xmlreader (7.3.5) | xmlrpc (7.3.5) | xmlwriter (7.3.5) | xsl (7.3.5) | zip (1.15.4) | apache2handler () | Zend Engine (3.3.5) |
Potential Missing Extensions ::

Switch User Environment :: PHP CGI: No | Server SU: No | PHP SU: No | Potential Ownership Issues: Maybe

Apache Modules :: core | mod_so | http_core | prefork | mod_authn_file | mod_authn_dbm | mod_authn_anon | mod_authn_dbd | mod_authn_socache | mod_authn_core | mod_authz_host | mod_authz_groupfile | mod_authz_user | mod_authz_dbm | mod_authz_owner | mod_authz_dbd | mod_authz_core | mod_authnz_ldap | mod_access_compat | mod_auth_basic | mod_auth_form | mod_auth_digest | mod_allowmethods | mod_file_cache | mod_cache | mod_cache_disk | mod_socache_shmcb | mod_socache_dbm | mod_socache_memcache | mod_dbd | mod_bucketeer | mod_dumpio | mod_echo | mod_case_filter | mod_case_filter_in | mod_buffer | mod_ratelimit | mod_reqtimeout | mod_ext_filter | mod_request | mod_include | mod_filter | mod_substitute | mod_sed | mod_charset_lite | mod_deflate | mod_mime | util_ldap | mod_log_config | mod_log_debug | mod_logio | mod_env | mod_mime_magic | mod_cern_meta | mod_expires | mod_headers | mod_usertrack | mod_unique_id | mod_setenvif | mod_version | mod_remoteip | mod_proxy | mod_proxy_connect | mod_proxy_ftp | mod_proxy_http | mod_proxy_fcgi | mod_proxy_scgi | mod_proxy_ajp | mod_proxy_balancer | mod_proxy_express | mod_session | mod_session_cookie | mod_session_dbd | mod_slotmem_shm | mod_ssl | mod_lbmethod_byrequests | mod_lbmethod_bytraffic | mod_lbmethod_bybusyness | mod_lbmethod_heartbeat | mod_unixd | mod_dav | mod_status | mod_autoindex | mod_info | mod_suexec | mod_cgi | mod_cgid | mod_dav_fs | mod_vhost_alias | mod_negotiation | mod_dir | mod_actions | mod_speling | mod_userdir | mod_alias | mod_rewrite | mod_php7 | mod_perl | Apache/2.4.39 (Unix) OpenSSL/1.0.2r PHP/7.3.5 mod_perl/2.0.8-dev Perl/v5.16.3 |
Potential Missing Modules :: mod_security | mod_evasive | mod_dosevasive | mod_qos |
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) :: images/2017/ (777) | images/2017/04/ (777) | images/admin/ (777) | images/admin/knowledgeBase/ (777) | images/admin/knowledgeBase/videos/ (777) | images/admin/knowledgeBase/videos/BlockChain-1/ (777) | images/admin/overtime/ (777) | images/admin/overtime/2019/ (777) | images/admin/training/ (777) | images/admin/training/sql/ (777) |
Database Information :: wrote:Database statistics :: Uptime: 397 | Threads: 8 | Questions: 342 | Slow queries: 0 | Opens: 2166 | Flush tables: 1 | Open tables: 64 | Queries per second avg: 0.861 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 |
3rd Party:: WF_LINKS_JOOMLALINKS_TITLE (2.8.17) ? | WF_AGGREGATOR_VIMEO_TITLE (2.8.17) ? | WF_AGGREGATOR_VINE_TITLE (2.6.36) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.8.17) ? | WF_AGGREGATOR_[youtube]_TITLE (2.8.17) ? | WF_AGGREGATOR_VIDEO_TITLE (2.8.17) ? | WF_AGGREGATOR_AUDIO_TITLE (2.8.17) ? | WF_POPUPS_WINDOW_TITLE (2.6.36) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.8.17) ? | WF_LINK_SEARCH_TITLE (2.8.17) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.8.17) ? | WF_MEDIA_TITLE (2.8.17) ? | WF_AUTOSAVE_TITLE (2.8.17) ? | WF_STYLE_TITLE (2.8.17) ? | WF_HELP_TITLE (2.8.17) ? | WF_LISTS_TITLE (2.8.17) ? | WF_WORDCOUNT_TITLE (2.8.17) ? | WF_CLEANUP_TITLE (2.8.17) ? | WF_IMGMANAGER_TITLE (2.8.17) ? | WF_TEXTCASE_TITLE (2.8.17) ? | WF_CHARMAP_TITLE (2.8.17) ? | WF_EMOTIONS_TITLE (2.8.17) ? | WF_PRINT_TITLE (2.8.17) ? | WF_PREVIEW_TITLE (2.8.17) ? | WF_STYLESELECT_TITLE (2.8.17) ? | WF_FULLSCREEN_TITLE (2.8.17) ? | WF_TABLE_TITLE (2.8.17) ? | WF_HR_TITLE (2.8.17) ? | WF_BROWSER_TITLE (2.8.17) ? | WF_XHTMLXTRAS_TITLE (2.8.17) ? | JCE - Noneditable (1.0.0) ? | WF_REFERENCE_TITLE (2.8.17) ? | WF_DIRECTIONALITY_TITLE (2.8.17) ? | WF_CLIPBOARD_TITLE (2.8.17) ? | WF_FONTCOLOR_TITLE (2.8.17) ? | WF_FORMATSELECT_TITLE (2.8.17) ? | WF_LAYER_TITLE (2.7.17) ? | WF_FONTSELECT_TITLE (2.8.17) ? | WF_VISUALBLOCKS_TITLE (2.8.17) ? | WF_SPELLCHECKER_TITLE (2.8.17) ? | WF_KITCHENSINK_TITLE (2.8.17) ? | WF_NONBREAKING_TITLE (2.8.17) ? | WF_SOURCE_TITLE (2.8.17) ? | WF_ATTRIBUTES_TITLE (2.8.17) ? | WF_INLINEPOPUPS_TITLE (2.6.36) ? | WF_SEARCHREPLACE_TITLE (2.8.17) ? | WF_ANCHOR_TITLE (2.8.17) ? | WF_FONTSIZESELECT_TITLE (2.8.17) ? | WF_VISUALCHARS_TITLE (2.8.17) ? | WF_CONTEXTMENU_TITLE (2.8.17) ? | WF_LINK_TITLE (2.8.17) ? | WF_ARTICLE_TITLE (2.8.17) ? |

Components :: Admin ::
Core :: com_config (3.0.0) 1 | com_tags (3.1.0) 1 | com_plugins (3.0.0) 1 | com_search (3.0.0) 1 | com_admin (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_finder (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_checkin (3.0.0) 1 | com_ajax (3.2.0) 1 | com_media (3.0.0) 1 | com_templates (3.0.0) 1 | com_associations (3.7.0) 1 | com_redirect (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_content (3.0.0) 1 | com_fields (3.7.0) 1 | com_login (3.0.0) 1 | com_messages (3.0.0) 1 | com_installer (3.0.0) 1 | com_privacy (3.9.0) 1 | com_banners (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_weblinks (3.7.0) 1 | com_modules (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_languages (3.0.0) 1 | com_users (3.0.0) 1 | com_categories (3.0.0) 1 | com_menus (3.0.0) 1 | com_cache (3.0.0) 1 |
3rd Party:: COM_EASYJOOMLABACKUP (3.2.6) 0 | com_addressbook (1.0.3) 0 | com_jem (2.2.3) 1 | JCH Optimize (6.4.0) 1 | COM_JEVENTS (3.4.50) 1 | COM_OSMAP (4.2.27) 1 | COM_CREATIVECONTACTFORM (4.6.2) 0 | Akeeba (7.0.1) 1 | COM_K2 (2.10.2) 0 | com_chartiib (1.0.0) 0 | Free Mono (-) ? | Helvetica (-) ? | com_phocapdf (3.0.9) 0 | COM_JCE (2.8.17) 1 | HDW Player (4.0) 1 | UniForm (4.1.25) 0 |

Modules :: Site ::
Core :: mod_articles_latest (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_random_image (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_login (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_articles_archive (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_weblinks (3.7.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_categories (3.0.0) 1 | mod_search (3.0.0) 1 | mod_footer (3.0.0) 1 |
3rd Party:: Hdwplayer (4.0) 1 | mod_splay (1.0) 1 | K2 Content (2.10.2) 0 | AC Popup (1.1) 0 | Maximenu CK (8.2.19) 1 | MOD_ARTICLES_THUMBNAILS (1.4.4) 1 | K2 Tools (2.10.2) 0 | ARI Ext Menu (2.2.11) 1 | MOD_JEV_SWITCH_VIEW_TITLE (3.4.50) 1 | HDW Player Search (4.0) 1 | MOD_CREATIVECONTACTFORM_NAME (4.6.2) 0 | jPanel (0.9.3) 1 | News Blog Layout - Latest Articles (1.2.0) 1 | RizVN.Net Login (1.2) 1 | JSN UniForm (4.1.25) 1 | MOD_JEV_LEGEND_TITLE (3.4.50) 1 | mod_jem_cal (2.2.3) 1 | mod_jem_jubilee (2.2.3) 1 | MOD_JEV_CALENDAR_TITLE (3.4.50) 1 | MOD_JEV_CUSTOM_MODULE_TITLE (3.4.50) 1 | mod_ac_contacts (1.0) 0 | MOD_CONTACTS_LIST (1.0.0) 1 | K2 Users (2.10.2) 0 | mod_jem_teaser (2.2.3) 1 | K2 User (2.10.2) 0 | BT Smart Search (1.0.2) 1 | K2 Comments (2.10.2) 0 | MOD_NEXEVOCONTACT (1.0.2) 1 | HDW Player Upload (4.0) 1 | BT Login (2.6.4) 1 | Responsive Contact Form (3.0) 1 | MOD_TROMBINOSCOPE (3.1.1) 1 | MOD_JLCONTENTFIELDSFILTER (1.8.2) 1 | Drop Down Articles (3.0.1) 1 | mod_jem_banner (2.2.3) 1 | MOD_JEV_FILTER_MODULE_TITLE (3.4.50) 1 | BM Slide Login (3.0.0) 1 | mod_jem_wide (2.2.3) 1 | RokAjaxSearch (2.0.6) 1 | ARI YUI Menu (2.1.2) 1 | MOD_JEV_LATEST_EVENTS_TITLE (3.4.50) 1 | HDW Player Gallery (4.0) 1 | mod_jem (2.2.3) 1 |

Modules :: Admin ::
Core :: mod_feed (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_title (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_login (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_toolbar (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_latest (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_status (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_version (3.0.0) 1 |
3rd Party:: K2 Stats (admin) (2.10.2) 0 | K2 Quick Icons (admin) (2.10.2) 0 | MOD_CACHECLEANER (7.3.4) 1 |

Libraries ::
Core ::
3rd Party:: Regular Labs Library (20.12.24168) 1 | file_fof30 (3.5.1) ? | en_GB_gjfields_language_pack (2018-11-07 12) ? | uk_UA_gjfields_language_pack (2018-11-07 12) ? | GJFields - a set of additional JFor (1.2.15) ? |

Plugins ::
Core :: plg_authentication_gmail (3.0.0) 1 | plg_authentication_ldap (3.0.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_weblinks (3.7.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_weblink (3.7.0) 0 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 0 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 1 | plg_fields_media (3.7.0) 0 | plg_fields_text (3.7.0) 0 | plg_fields_integer (3.7.0) 0 | plg_fields_url (3.7.0) 0 | plg_fields_radio (3.7.0) 0 | plg_fields_sql (3.7.0) 0 | plg_fields_editor (3.7.0) 0 | plg_fields_repeatable (3.9.0) 0 | plg_fields_checkboxes (3.7.0) 0 | plg_fields_color (3.7.0) 0 | plg_fields_user (3.7.0) 0 | plg_fields_list (3.7.0) 0 | plg_fields_textarea (3.7.0) 0 | plg_fields_calendar (3.7.0) 0 | plg_fields_imagelist (3.7.0) 0 | plg_fields_usergrouplist (3.7.0) 0 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_installer_webinstaller (2.0.1) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_weblinks (3.7.0) 1 | plg_user_contactcreator (3.0.0) 1 | plg_user_profile (3.0.0) 1 | plg_user_terms (3.9.0) 0 | plg_user_joomla (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_finder (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_fields (3.7.0) 0 | plg_content_vote (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_redirect (3.0.0) 1 | plg_system_languagecode (3.0.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_updatenotification (3.5.0) 1 | plg_system_cache (3.0.0) 1 | plg_system_fields (3.7.0) 0 | plg_system_languagefilter (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_log (3.0.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_logrotation (3.9.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_weblinks (3.7.0) 0 | plg_system_sef (3.0.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_privacy_consents (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_content (3.9.0) 1 |
3rd Party:: plg_phocapdf_content (3.0.9) 0 | PLG_ACTIONLOG_AKEEBABACKUP (7.0.1) 0 | PLG_OSMAP_JOOMLA (4.2.27) 1 | Smart search - AcyMailing (1.1.0) 1 | Smart search - AcyMailing (1.1.0) 1 | plg_finder_k2 (2.10.2) 0 | plg_finder_jem (2.2.3) 1 | PLG_FINDER_JEVENTS (3.4.50) 1 | plg_jem_mailer (2.2.3) 1 | plg_jem_comments (2.2.3) 1 | Button - ARI Docs Viewer (2.2.0) 1 | JSN_UNIFORM_PLUGIN_BUTTON_TITLE (4.1.25) 1 | Helix V2 Shortcode Generator (2.5) 0 | plg_fields_mediajce (2.8.17) 1 | plg_editors_jce (2.8.17) 1 | plg_editors_codemirror (5.40.0) 1 | plg_editors_tinymce (4.5.11) 1 | plg_quickicon_jce (2.8.17) 1 | plg_quickicon_akeebabackup (7.0.1) 1 | plg_installer_jce (2.8.17) 1 | plg_installer_jeventsinstaller (3.4.50) 1 | plg_extension_jce (2.8.17) 1 | plg_extension_jsnframework (2.1.8) 1 | Helix3 - Ajax (2.5.6) 1 | Search - K2 (2.10.2) 1 | plg_search_jem (2.2.3) 1 | PLG_JEV_SEARCH_TITLE (3.4.50) 1 | User - K2 (2.10.2) 1 | plg_content_jce (2.8.17) 1 | JSN_UNIFORM_PLUGIN_CONTENT_TITLE (4.1.25) 1 | plg_content_jem (2.2.3) 1 | PLG_JEV_CORE_CONTENT_PLUGIN_TITLE (3.4.50) 1 | AllVideos (by JoomlaWorks) (6.0.0) 1 | AllVideos (by JoomlaWorks) (6.0.0) 1 | plg_content_jemlistevents (2.2.3) 1 | HDW Player (4.0) 1 | Print, PDF, Email by PrintFriendly (1.3.3) 0 | System - K2 (2.10.2) 1 | System - Techjoomla Assets Loader (1.7.3) 1 | plg_system_ossystem (1.3.0) 1 | plg_system_jce (2.8.17) 1 | PLG_SYSTEM_GWEJSON (3.4.50) 1 | System - ARI Docs Viewer (2.1.1) 1 | PLG_SYSTEM_REGULARLABS (20.12.24168) 1 | System - JSN Uniform (4.1.25) 1 | PLG_JLCONTENTFIELDSFILTER (1.8.2) 0 | PLG_SYSTEM_BACKUPONUPDATE (7.0.1) 1 | System - Helix3 Framework (2.5.6) 1 | PLG_SYSTEM_EASYJOOMLABACKUPCRONJOB (3.3.0-FREE) 1 | plg_system_nrframework (3.1.14) 1 | PLG_SYSTEM_CACHECLEANER (7.3.4) 1 | plg_system_jsnframework (2.1.8) 1 | pt_BR_notificationary_language_pack (2020-01-14 11) ? | fr_FR_notificationary_language_pack (2020-01-14 11) ? | pl_PL_notificationary_language_pack (2020-01-14 11) ? | en_GB_gjfields_language_pack (2018-11-07 12) ? | uk_UA_gjfields_language_pack (2018-11-07 12) ? | GJFields - a set of additional JFor (1.2.15) ? | de_DE_notificationary_language_pack (2020-01-14 11) ? | nl_NL_notificationary_language_pack (2020-01-14 11) ? | sv_SE_notificationary_language_pack (2020-01-14 11) ? | lt_LT_notificationary_language_pack (2020-01-14 11) ? | bg_BG_notificationary_language_pack (2020-01-14 11) ? | ru_RU_notificationary_language_pack (2020-01-14 11) ? | sl_SI_notificationary_language_pack (2020-01-14 11) ? | nb_NO_notificationary_language_pack (2020-01-14 11) ? | da_DK_notificationary_language_pack (2020-01-14 11) ? | uk_UA_notificationary_language_pack (2020-01-14 11) ? | en_GB_notificationary_language_pack (2020-01-14 11) ? | it_IT_notificationary_language_pack (2020-01-14 11) ? | es_ES_notificationary_language_pack (2020-01-14 11) ? | sk_SK_notificationary_language_pack (2020-01-14 11) ? | cs_CZ_notificationary_language_pack (2020-01-14 11) ? | plg_system_notificationary (0.2.17) 0 | System - Helix Ultimate Framework (1.1.2) 1 | Creative Contact Form (4.6.2) 0 | PLG_SYSTEM_AKEEBAUPDATECHECK (7.0.1) 1 | plg_system_tjupdates (1.0.2) 1 | PLG_SYSTEM_JCH_OPTIMIZE (6.4.0) 0 | plg_system_jsntplframework () 1 | System - Helix Framework (2.5) 1 |
Templates Discovered :: wrote:Templates :: Site :: ohio (1.0) 1 | ol_leron (3.5.1) 1 | wt_offshore_free (1.0.1) 1 | shaper_helix_ii (2.5) 1 | shaper_helix_ii (2.5) 1 | protostar (1.0) 1 | ol_monter (3.5.1) 1 | ol_busone (3.5.2) 1 | mx_joomla164 (3.5.0) 1 | beez3 (3.1.0) 1 | shaper_helix3 (2.5.6) 1 | ju_joomla81 (3.5.0) 1 | shaper_helix_ii (2.6) 1 |
Templates :: Admin :: isis (1.0) 1 | hathor (3.0.0) 1 |

dig_2021
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Re: Joomla Hang up

Post by dig_2021 » Tue Apr 13, 2021 5:52 am

The report is formatted for this forum (BBCode markup), so you just need to copy and paste the resulting output of the report when you have run the fpa-en.php file. The instructions for the FPA outline what you need to do.
Sorry my mistake. I did not see that there are remaining steps below on how to post it. I just read from 1-4.

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AMurray
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Re: Joomla Hang up

Post by AMurray » Tue Apr 13, 2021 9:08 am

Templates Discovered :: wrote:
Templates :: Site :: ohio (1.0) 1 | ol_leron (3.5.1) 1 | wt_offshore_free (1.0.1) 1 | shaper_helix_ii (2.5) 1 | shaper_helix_ii (2.5) 1 | protostar (1.0) 1 | ol_monter (3.5.1) 1 | ol_busone (3.5.2) 1 | mx_joomla164 (3.5.0) 1 | beez3 (3.1.0) 1 | shaper_helix3 (2.5.6) 1 | ju_joomla81 (3.5.0) 1 | shaper_helix_ii (2.6) 1 |
Templates :: Admin :: isis (1.0) 1 | hathor (3.0.0) 1 |
I see a lot of potential issues, I don't know what of these would cause the freeze-up of the site.
What is the current front-end template you use? Is there a need for all those front-end templates? Uninstall any template not being used (exception being the included templates in Joomla - Protostar, Beez3)."Shaper Helix 2.5.6" appears to be for Joomla 2.5 (or early 3.x versions), and the same for Shaper Helix_ii.

Make sure all extensions and templates are as up to date as possible, prior to updating 3.5.x to 3.6.5. You may need to remove or find alternatives for some extensions.

Elevated File permissions 777 should be 755. Also it seems there are potential file ownership issues (I don't know how to fix - CHOWN Linux command, I think you need to run).
Regards,
--------------------------------------------------------------
A Murray
Help you I can, yes!. Post your question, you should. Keep it on topic you must!
Use the Forc....Forum Post Assistant my young Padawan!

dig_2021
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Re: Joomla Hang up

Post by dig_2021 » Tue Apr 13, 2021 10:48 am

I see a lot of potential issues, I don't know what of these would cause the freeze-up of the site.
What is the current front-end template you use? Is there a need for all those front-end templates? Uninstall any template not being used (exception being the included templates in Joomla - Protostar, Beez3)."Shaper Helix 2.5.6" appears to be for Joomla 2.5 (or early 3.x versions), and the same for Shaper Helix_ii.
Can you please see the attached screen shot of the template that we have, Can I delete the template that are not assigned?

Regards,
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gws
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Re: Joomla Hang up

Post by gws » Tue Apr 13, 2021 11:30 am

Yes except Beez and Protostar.

dig_2021
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Re: Joomla Hang up

Post by dig_2021 » Tue Apr 13, 2021 11:51 am

If I deleted those all unassigned templates, just in case I encounter a problem, can I use the backup to restore it?

dig_2021
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Re: Joomla Hang up

Post by dig_2021 » Wed Apr 14, 2021 12:18 pm

When I log in, it seems hanging.
Untitled.png
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AMurray
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Re: Joomla Hang up

Post by AMurray » Wed Apr 14, 2021 9:31 pm

Yes, you should backup (Akeeba Backup suggested) before doing any serious system maintenance (or any other activity) as a matter of routine. You could use the Akeeba Kickstart script to easily restore the site.

You could also backup the site, and restore it to a local server - set up on your own PC with WAMPServer (or XAMPP etc), restore the site there and see if you still get the same system-hang problem.
Regards,
--------------------------------------------------------------
A Murray
Help you I can, yes!. Post your question, you should. Keep it on topic you must!
Use the Forc....Forum Post Assistant my young Padawan!


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