website not working

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Hendrikdebeer
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website not working

Post by Hendrikdebeer » Wed May 12, 2021 9:02 am

My client has moved to a new hosting company.

Joomla is working from the backend, but not working on the frontend.
What steps do I need to follow to pinpoint frontend to homepage?

I'm not a developer or an IT person - I just need some guidance to solve this issue.

Regards,
Hendrik

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toivo
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Joined: Thu Feb 15, 2007 5:48 am
Location: Sydney, Australia

Re: website not working

Post by toivo » Wed May 12, 2021 9:19 am

What functions are not working? Any error messages? What is the URL of the website?

Which version of Joomla and PHP? That can be easily answered by posting the results from the Forum Post Assistant (FPA). Follow the instructions at https://forumpostassistant.github.io/docs.
Toivo Talikka, Global Moderator

Hendrikdebeer
Joomla! Apprentice
Joomla! Apprentice
Posts: 25
Joined: Fri Oct 10, 2014 1:26 pm

Re: website not working

Post by Hendrikdebeer » Wed May 12, 2021 9:32 am

It is just showing the normal welcome page from the service provider.

Background image with wording "This is reserved for domain name"

http://tentco.co.za

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toivo
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Location: Sydney, Australia

Re: website not working

Post by toivo » Wed May 12, 2021 9:59 am

You need to talk to the support team of your host. They should be able to fix the issue.
Toivo Talikka, Global Moderator

Hendrikdebeer
Joomla! Apprentice
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Posts: 25
Joined: Fri Oct 10, 2014 1:26 pm

Re: website not working

Post by Hendrikdebeer » Wed May 12, 2021 12:29 pm

I have figured out that it is something to do the the index.html file.

Now I just need some help getting or re-writing the index.html file to link to the Homepage.

A bit of an issue.

Please help!

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toivo
Joomla! Master
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Posts: 13516
Joined: Thu Feb 15, 2007 5:48 am
Location: Sydney, Australia

Re: website not working

Post by toivo » Wed May 12, 2021 12:41 pm

Joomla starts from index.php. Use the File Manager or some other utility in the cPanel provided by your host and remove the file index.html if it is in the main Joomla folder.

Otherwise, if your host has configured the web server to load the file index.html from some other folder, they have done it wrong and they need to fix the configuration of the web server.
Toivo Talikka, Global Moderator


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