Do not have access to any logins

General questions relating to Joomla! 3.x.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting.
Forum Post Assistant - If you are serious about wanting help, you should use this tool to help you post.
Windows Defender SmartScreen Issues <-- please read this if using Windows 10
Post Reply
EDSIProjects
Joomla! Fledgling
Joomla! Fledgling
Posts: 3
Joined: Thu Jul 29, 2021 7:43 pm

Do not have access to any logins

Post by EDSIProjects » Thu Jul 29, 2021 8:04 pm

Hello,

I have never heard of Joomla before but I am also not a developer.

I have been tasked with editing a website for the company I work for but we don't have any login information and Joomla doesn't seem to have a customer support line. I am not sure what to do or how to gain access to the site as none of the internal emails that could have been used, were used.

The only thing I can think of is rebuilding it on a different website builder like a Wordpress and having the domain (which we own) mapped to the Wordpress site instead? Any help/input would be greatly appreciated.

Thank you all,
KS

illovo
Joomla! Intern
Joomla! Intern
Posts: 88
Joined: Sun Jan 13, 2013 9:30 am
Contact:

Re: Do not have access to any logins

Post by illovo » Thu Jul 29, 2021 8:48 pm

Maybe this helps (if you have database access):
viewtopic.php?t=690433

User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 28113
Joined: Mon Oct 27, 2008 9:27 pm
Location: Romerike, Norway

Re: Do not have access to any logins

Post by Per Yngve Berg » Thu Jul 29, 2021 8:50 pm

Do you have access to the hosting and the database?

https://docs.joomla.org/How_do_you_reco ... assword%3F

EDSIProjects
Joomla! Fledgling
Joomla! Fledgling
Posts: 3
Joined: Thu Jul 29, 2021 7:43 pm

Re: Do not have access to any logins

Post by EDSIProjects » Thu Jul 29, 2021 9:16 pm

No, I dont have access to anything but my godaddy account.

User avatar
toivo
Joomla! Master
Joomla! Master
Posts: 13666
Joined: Thu Feb 15, 2007 5:48 am
Location: Sydney, Australia

Re: Do not have access to any logins

Post by toivo » Thu Jul 29, 2021 9:37 pm

Is that account yours or does it belong to the company?
Toivo Talikka, Global Moderator

EDSIProjects
Joomla! Fledgling
Joomla! Fledgling
Posts: 3
Joined: Thu Jul 29, 2021 7:43 pm

Re: Do not have access to any logins

Post by EDSIProjects » Thu Jul 29, 2021 9:41 pm

This is my company's account which I am in charge of.

User avatar
toivo
Joomla! Master
Joomla! Master
Posts: 13666
Joined: Thu Feb 15, 2007 5:48 am
Location: Sydney, Australia

Re: Do not have access to any logins

Post by toivo » Thu Jul 29, 2021 11:36 pm

That account should give you access to the cPanel of your host and from there you can access phpMyAdmin and possibly also FTP.

If you do not have the knowledge to follow the instructions given above how to reset the password or create a new superuser account, you need to hire someone who has that experience.
Toivo Talikka, Global Moderator


Post Reply

Return to “General Questions/New to Joomla! 3.x”