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christopherivey
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Can't log in to administrator console - no error messages - joomla 3.9.28

Post by christopherivey » Tue Aug 03, 2021 8:21 pm

I recently upgraded to Joomla 3.9.28. Things seemed fine at first, however, after creating a new root password on my WHM console, I was no longer able to log in to the administrator console on Joomla. I don't think the two events are in any way connected. My web host confirmed nothing has changed in my server configuration.

This is not an issue with a lost password.

Here's what I know:

1) when I attempt to log in, the system conducts a bunch of queries, and returns no errors, but it simply refreshes the login screen without loading the console

2) I confirmed that the administrator account is okay, and that the password had not been changed.

3) I confirmed that jos_extensions_com_users is enabled, and also that jos_extensions_com_login and com_admin are enabled. Everything seems fine.

4) I confirmed that nothing had been changed in the configuration.php file (except for enabling error messages while researching this)

5) I attempted to change the administrator password, and to create a new administrator user through the database, without success

6) the system is using PHP version 7.3

Can anyone suggest something else I can look into, beyond restoring an older version of the website?

Chris Ivey

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AMurray
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Re: Can't log in to administrator console - no error messages - joomla 3.9.28

Post by AMurray » Tue Aug 03, 2021 9:21 pm

What password did you create in WHM - if you say it's not a password issue, what password did you change...WHM (Web Host Manager...?) is the password you did change?

Who is your web-host? Please don't say GoDaddy....

Strange you're using the database that uses jos_ extension for its tables...Joomla hasn't done that since Joomla 2.5.

Please use the FPA so we can determine what else might be wrong, and post the report results to this forum thread. https://forumpostassistant.github.io/docs/

It might be an idea to restore the backup to before you made that change.
Regards - A Murray

christopherivey
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Re: Can't log in to administrator console - no error messages - joomla 3.9.28

Post by christopherivey » Wed Aug 04, 2021 12:19 am

Dear Mr. Murray,

Thanks very much for your response.

I set a root password for WHM, and tested the console immediately after - which is how I discovered I could not log in. However, the hosting support engineers insist, and I agree, that this issue is not related to WHM. It did not change the encryption scheme or make any substantive changes to the server configuration.

Sorry to cause confusion with my use of the prefix "jos" for table names. I change the default prefix as a matter of course, and used the old one out of habit when describing which tables I looked at. Naturally, I'm using a different prefix.

My web host is currently Bluehost.com.

I will read up on forum post assistant.

Chris Ivey

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Re: Can't log in to administrator console - no error messages - joomla 3.9.28

Post by christopherivey » Wed Aug 04, 2021 10:31 pm

Today I uploaded and installed a backup of the site prior to Joomla 3.9.28 - downgrading the site to version 3.9.26, to see if the issue was with the latest release of Joomla in my environment. That is not the case. The site front-end runs perfectly but I am still unable to access the admin console.

I also uploaded and ran the FPA utility. The biggest issue I immediately see is a PHP error that for some reason did not show up in the error logging - however it's not a very useful error : [04-Aug-2021 22:00:23 UTC] PHP Warning: Unknown: POST Content-Length of 349 bytes exceeds the limit of 64 bytes in Unknown on line 0

I don't really understand this tool: clicking the "Click Here to Generate Post" button appears to do nothing but refresh the page, and I wonder if the execution is halting somehow. I attempted to upload the report in PDF format as an attachment to this post and got a "File Too Large" error.

I can't copy-paste the content, because this form won't allow it (too many chars). Even a screen grab of the report is too big - I have no idea what the limit is on attachments, but it must be tiny, because I can't even upload a 4 MB file.

Any suggestions as to how to make this report available?

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Re: Can't log in to administrator console - no error messages - joomla 3.9.28

Post by Webdongle » Wed Aug 04, 2021 11:57 pm

The idea is that you post the fpa results in this thread.
Did changing the root password for WHM change the database password.
It is not possible to down grade Joomla. You need to wipe the files and recover with a backup tio a clean database.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
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Re: Can't log in to administrator console - no error messages - joomla 3.9.28

Post by toivo » Thu Aug 05, 2021 12:11 am

christopherivey wrote:
Wed Aug 04, 2021 10:31 pm
[04-Aug-2021 22:00:23 UTC] PHP Warning: Unknown: POST Content-Length of 349 bytes exceeds the limit of 64 bytes in Unknown on line 0
The variable post_max_size in php.ini must have been set to 64, instead of 64M. You may have to adjust upload_max_filesize, too.

christopherivey wrote:
Wed Aug 04, 2021 10:31 pm
I don't really understand this tool: clicking the "Click Here to Generate Post" button appears to do nothing but refresh the page, and I wonder if the execution is halting somehow.
Scroll down and click 'Copy Post Content to Clipboard', then paste the BBCode to your reply. That is the accepted standard format for the FPA results. If the reply is too big, post it in two parts.
Toivo Talikka, Global Moderator

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Re: Can't log in to administrator console - no error messages - joomla 3.9.28

Post by christopherivey » Thu Aug 05, 2021 12:28 am

toivo wrote:
Thu Aug 05, 2021 12:11 am
christopherivey wrote:
Wed Aug 04, 2021 10:31 pm
[04-Aug-2021 22:00:23 UTC] PHP Warning: Unknown: POST Content-Length of 349 bytes exceeds the limit of 64 bytes in Unknown on line 0
The variable post_max_size in php.ini must have been set to 64, instead of 64M. You may have to adjust upload_max_filesize, too.

I'll check that. I also get a notification that server SuExec and PHP SuExec are disabled. Is a user change required in order for the console to load?

christopherivey wrote:
Wed Aug 04, 2021 10:31 pm
I don't really understand this tool: clicking the "Click Here to Generate Post" button appears to do nothing but refresh the page, and I wonder if the execution is halting somehow.
Scroll down and click 'Copy Post Content to Clipboard', then paste the BBCode to your reply. That is the accepted standard format for the FPA results. If the reply is too big, post it in two parts.
I had to change the PHP.ini file for this to work. I'm pasting the report below.

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Re: Can't log in to administrator console - no error messages - joomla 3.9.28

Post by christopherivey » Thu Aug 05, 2021 12:34 am

sorry, here it is again with the smilies disabled:
Forum Post Assistant (v1.6.2) : 5-Aug-2021 wrote:
Last PHP Error(s) Reported :: wrote:[05-Aug-2021 00:30:20 UTC] PHP Warning: Unknown: POST Content-Length of 349 bytes exceeds the limit of 64 bytes in Unknown on line 0
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.26-Stable (Amani) 13-April-2021
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: false | Cache: true | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.26: Yes | Database Supports J! 3.9.26: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-1160.36.2.el7.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 829.42 GiB |

PHP Configuration :: Version: 7.3.29 | PHP API: fpm-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 32759 | Log Errors To: /home/kongsbe1/logs/kongsberggeospatial_com.php.error.log | Last Known Error: 05th August 2021 00:30:20. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 256M | Max. POST Size: 64M | Max. Input Time: 60 | Max. Execution Time: 60 | Memory Limit: 512M

Database Configuration :: Version: 5.7.35 (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | Database Size: 34.91 MiB | #of Tables with config prefix:  92 | #of other Tables:  0 | User Privileges : GRANT ALL
Detailed Environment :: wrote:PHP Extensions :: Core (7.3.29) | date (7.3.29) | libxml (7.3.29) | openssl (7.3.29) | pcre (7.3.29) | zlib (7.3.29) | filter (7.3.29) | hash (7.3.29) | pcntl (7.3.29) | Reflection (7.3.29) | SPL (7.3.29) | session (7.3.29) | standard (7.3.29) | cgi-fcgi () | bcmath (7.3.29) | calendar (7.3.29) | ctype (7.3.29) | curl (7.3.29) | dom (20031129) | ftp (7.3.29) | gd (7.3.29) | imap (7.3.29) | json (1.7.0) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $) | PDO (7.3.29) | Phar (7.3.29) | posix (7.3.29) | SimpleXML (7.3.29) | sockets (7.3.29) | sqlite3 (7.3.29) | tokenizer (7.3.29) | xml (7.3.29) | xmlwriter (7.3.29) | xsl (7.3.29) | mysqli (7.3.29) | pdo_mysql (7.3.29) | pdo_sqlite (7.3.29) | wddx (7.3.29) | xmlreader (7.3.29) | Zend Engine (3.3.29) |
Potential Missing Extensions :: zip | iconv | mbstring |
Disabled Functions :: exec | passthru | shell_exec | system |

Switch User Environment :: PHP CGI: No | Server SU: No | PHP SU: No | Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 363871 | Threads: 1 | Questions: 2498593 | Slow queries: 0 | Opens: 20075 | Flush tables: 1 | Open tables: 1971 | Queries per second avg: 6.866 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

Components :: Admin ::
Core :: com_users (3.0.0) 1 | com_redirect (3.0.0) 1 | com_associations (3.7.0) 1 | com_messages (3.0.0) 1 | com_media (3.0.0) 1 | com_search (3.0.0) 1 | com_plugins (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_login (3.0.0) 1 | com_menus (3.0.0) 1 | com_installer (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_templates (3.0.0) 1 | com_categories (3.0.0) 1 | com_modules (3.0.0) 1 | com_privacy (3.9.0) 1 | com_content (3.0.0) 1 | com_checkin (3.0.0) 1 | com_tags (3.1.0) 1 | com_contenthistory (3.2.0) 1 | com_actionlogs (3.9.0) 1 | com_config (3.0.0) 1 | com_cache (3.0.0) 1 | com_languages (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_newsfeeds (3.0.0) 1 | com_banners (3.0.0) 1 | com_fields (3.7.0) 1 | com_ajax (3.2.0) 1 | com_finder (3.0.0) 1 | com_admin (3.0.0) 1 |
3rd Party:: COM_OSMAP (4.3.1) 1 | COM_CONVERTFORMS (2.8.1) 1 | com_tagz (4.0.3 FREE) 1 | GSD (1.0) 1 |

Modules :: Site ::
Core :: mod_stats (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_wrapper (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_users_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_random_image (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_search (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_login (3.0.0) 1 |
3rd Party:: mod_convertforms (1.0) 1 | Builder (1.22.2) 1 |

Modules :: Admin ::
Core :: mod_logged (3.0.0) 1 | mod_title (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_version (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_stats_admin (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_status (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_latest (3.0.0) 1 | mod_login (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 |
3rd Party::

Libraries ::
Core ::
3rd Party::

Plugins ::
Core :: plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_categories (3.0.0) 0 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_fields (3.7.0) 1 | plg_content_vote (3.0.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_pagenavigation (3.0.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_user_terms (3.9.0) 0 | plg_user_profile (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_fields (3.7.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_stats (3.5.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_logrotation (3.9.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_log (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_redirect (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_sef (3.0.0) 1 | plg_system_remember (3.0.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_categories (3.0.0) 0 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_cookie (3.0.0) 1 |
3rd Party:: PLG_EDITORS-XTD_CONVERTFORMS (1.0) 1 | PLG_GSD_DJCATALOG2 (1.0) 0 | PLG_GSD_GRIDBOX (1.0) 0 | PLG_GSD_CONTENT (1.0) 1 | PLG_GSD_DJCLASSIFIEDS (1.0) 0 | PLG_GSD_MENUS (1.0) 0 | PLG_GSD_JCALPRO (1.0) 0 | PLG_GSD_K2 (1.0) 0 | PLG_GSD_SPPAGEBUILDER (1.0) 0 | PLG_GSD_DJEVENTS (1.0) 0 | PLG_GSD_QUIX (1.0) 0 | PLG_GSD_JSHOPPING (1.0) 0 | PLG_GSD_ESHOP (1.0) 0 | PLG_GSD_HIKASHOP (1.0) 0 | PLG_GSD_EASYBLOG (1.0) 0 | PLG_GSD_SOBIPRO (1.0) 0 | PLG_GSD_ZOO (1.0) 0 | PLG_GSD_VIRTUEMART (1.0) 0 | PLG_GSD_J2STORE (1.0) 0 | PLG_GSD_EVENTBOOKING (1.0) 0 | PLG_GSD_RSBLOG (1.0) 0 | Installer - YOOtheme (1.0.3) 1 | PLG_OSMAP_JOOMLA (4.3.1) 1 | PLG_SYSTEM_CFUPLOADEDFILESCLEANER (1.0) 0 | Google Tag Manager (1.0.0) 1 | System - TAGZ Open Graph (4.0.3 FREE) 1 | plg_system_gsd (4.8.6) 1 | plg_system_nrframework (4.6.5) 1 | System - Google Analytics (4.7.0) 0 | PLG_SYSTEM_CONVERTFORMS (1.0) 1 | plg_system_ossystem (1.3.1) 1 | System - YOOtheme Framework (1.22.2) 1 | plg_system_tgeoip (2.2.0) 1 | plg_editors_codemirror (5.60.0) 1 | RokPad (2.1.10) 1 | plg_editors_tinymce (4.5.12) 1 | PLG_CONVERTFORMS_ERRORLOGGER (1.0) 1 | PLG_CONVERTFORMS_EMAILS (1.0) 1 | PLG_CONVERTFORMS_HUBSPOT (1.0) 1 | PLG_CONVERTFORMS_AWEBER (1.0) 1 | PLG_CONVERTFORMS_DRIP (1.0) 1 | PLG_CONVERTFORMS_CAMPAIGNMONITOR (1.0) 1 | PLG_CONVERTFORMS_CONVERTKIT (1.0) 1 | PLG_CONVERTFORMS_MAILCHIMP (1.0) 1 | PLG_CONVERTFORMS_GETRESPONSE (1.0) 1 | PLG_CONVERTFORMS_ELASTICEMAIL (1.0) 1 | PLG_CONVERTFORMS_ACYMAILING (1.0) 1 | PLG_CONVERTFORMS_ZOHOCRM (1.0) 1 | PLG_CONVERTFORMS_ICONTACT (1.0) 1 | PLG_CONVERTFORMS_ZOHO (1.0) 1 | PLG_CONVERTFORMS_ACTIVECAMPAIGN (1.0) 1 | PLG_CONVERTFORMS_SALESFORCE (1.0) 1 | PLG_CONVERTFORMS_SENDINBLUE (1.0) 1 | PLG_CONVERTFORMSTOOLS_CONDITIONALLO (1.0) ? | PLG_CONVERTFORMSTOOLS_PDF (1.0) 1 | PLG_CONVERTFORMSTOOLS_GATRACKER (1.0) 0 | PLG_CONVERTFORMSTOOLS_CALCULATIONS (1.0) 1 |
Templates Discovered :: wrote:Templates :: Site :: protostar (1.0) 1 | yootheme (1.22.2) 1 | beez3 (3.1.0) 1 | yootheme (1.22.2) 1 |
Templates :: Admin :: isis (1.0) 1 | hathor (3.0.0) 1 |

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Re: Can't log in to administrator console - no error messages - joomla 3.9.28

Post by christopherivey » Thu Aug 05, 2021 12:45 am

Oh, for crap's sake.

Here is the solution to my issue:

As shown in the FPA report, the PHP.ini file had somehow been changed to a max post size of "64" instead of "64M". How on earth this happened, I don't know, since I certainly didn't make the edit. I can only suppose that some script was run by the host to update PHP.ini files. I will enquire about this with them.

For some reason, there was no PHP error reporting about this - even with debug tools on - so things just silently failed. Since I'm not a server admin by any means, I was lost without some kind of error message.

Simply editing PHP.ini to set the correct value fixed the problem. I can now access the Joomla Administrator console.

Thank you to everyone for your help. The Forum Post Assistant, by the way, is a really impressive tool. I wish I'd known about it earlier. Thank you to Mr. Murray for suggesting it, and to Toivo for pointing out the missing "M" in the PHP error string - I just saw "64" and assumed the value was correct.

Chris Ivey

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Re: Can't log in to administrator console - no error messages - joomla 3.9.28

Post by AMurray » Thu Aug 05, 2021 9:19 am

"FPA - wish I'd known about it earlier."

It's there on every new post page at the top of the screen! :) in the very prominent red box. :) :).
Regards - A Murray

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Re: Can't log in to administrator console - no error messages - joomla 3.9.28

Post by Webdongle » Thu Aug 05, 2021 11:48 am

AMurray wrote:
Thu Aug 05, 2021 9:19 am
...

It's there on every new post page at the top of the screen! :) in the very prominent red box. :) :).
Oh come on. We all know that the only red people take notice of is a great big red button that says "Don't push" :D
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".


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