Update Notification going to wrong user

General questions relating to Joomla! 3.x.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting.
Forum Post Assistant - If you are serious about wanting help, you should use this tool to help you post.
Windows Defender SmartScreen Issues <-- please read this if using Windows 10
Post Reply
floh79
Joomla! Apprentice
Joomla! Apprentice
Posts: 19
Joined: Wed Mar 25, 2020 1:46 am

Update Notification going to wrong user

Post by floh79 » Wed Sep 15, 2021 9:24 am

Hello,

I finished a customer project (=Create website) and the website is running on customer's host since then. So far so good.

Now I always get email about joomla update but I'm not involved in the website anymore and the administrator of my customer will take care for joomla instance. Unfortunatelly I still always get joomla update notification.

Yes I still have a super user account there in case I have to work/fix some pages if my customer ask me to do that.

As the email explains, it from a Joomla!-Plugin called "System - Joomla!-Aktualisierungsmitteilung". There I already set the email address of the administrator. The administrator has a super user account and the email-address of that account is exactly the same as I set in update-notification plugin. So why the hell do I still get the notifications ???

Any Idea whats wrong there?

Current Version is: 3.9.28
(I know, but I'm not responsible for that website anymore... if I were responsible, I'd already updated to 3.10.2.)

Best regards
Floh
Last edited by mandville on Thu Sep 16, 2021 2:30 pm, edited 1 time in total.
Reason: retitled to be more descriptive,

gws
Joomla! Virtuoso
Joomla! Virtuoso
Posts: 4391
Joined: Tue Aug 23, 2005 1:56 pm
Location: South coast, UK
Contact:

Re: Update Notification

Post by gws » Wed Sep 15, 2021 10:00 am

Is your email the one used in Global config?

floh79
Joomla! Apprentice
Joomla! Apprentice
Posts: 19
Joined: Wed Mar 25, 2020 1:46 am

Re: Update Notification

Post by floh79 » Wed Sep 15, 2021 10:07 pm

Hello gws, there is no entry for email address but smtp-settings, the from address there is of course not my email address.

Where is the email-setting in global config? I looked into all tabs (site, system, server, textfilter, permissions).

Best regards
Floh

User avatar
sozzled
Joomla! Master
Joomla! Master
Posts: 10900
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia

Re: Where is the email-setting in global config?

Post by sozzled » Wed Sep 15, 2021 10:12 pm

System » Global Configuration » Server » Mail Setting (bottom right of screen)

You can configure additional options depending on what you use for the Mailer setting.

See also https://docs.joomla.org/Help310:Site_Gl ... l_Settings
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

User avatar
AMurray
Joomla! Champion
Joomla! Champion
Posts: 7121
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Update Notification

Post by AMurray » Thu Sep 16, 2021 9:27 am

Your own user profile also has an option for "received system notifications" (in the back end user manager).
receive_system_emails.png
I assume that means administrator type notifications such as joomla update available advices etc. (and it may include "a new user has registered...." notices - anything you would expect the super admin to receive.
You do not have the required permissions to view the files attached to this post.
Regards - A Murray

floh79
Joomla! Apprentice
Joomla! Apprentice
Posts: 19
Joined: Wed Mar 25, 2020 1:46 am

Re: Update Notification going to wrong user

Post by floh79 » Thu Sep 16, 2021 11:04 pm

Hello,

@AMurray: It is already set to disabled for my account, so it didn't help unfortunately.
@Sozzled: These settings are for outgoing mails.

So... any ideas?

Floh

floh79
Joomla! Apprentice
Joomla! Apprentice
Posts: 19
Joined: Wed Mar 25, 2020 1:46 am

Re: Update Notification going to wrong user

Post by floh79 » Mon Sep 20, 2021 9:50 am

Hi, nobody has this issue? Does it* work for you?

*) By entering email address in settings of the joomla update notification plugin?

User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 28196
Joined: Mon Oct 27, 2008 9:27 pm
Location: Romerike, Norway

Re: Update Notification going to wrong user

Post by Per Yngve Berg » Tue Sep 21, 2021 8:18 am

The email address you put into the plugin, does it belong to a User that is an administrator or higher?

floh79
Joomla! Apprentice
Joomla! Apprentice
Posts: 19
Joined: Wed Mar 25, 2020 1:46 am

Re: Update Notification going to wrong user

Post by floh79 » Sat Sep 25, 2021 12:58 pm

Yes it belong to a account which is a superuser (who is the current admin).

User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 28196
Joined: Mon Oct 27, 2008 9:27 pm
Location: Romerike, Norway

Re: Update Notification going to wrong user

Post by Per Yngve Berg » Sat Sep 25, 2021 1:50 pm

Here is the code that fetches the Super Users:

Code: Select all

// Let's find out the email addresses to notify
		$superUsers    = [];
		$specificEmail = $this->params->get('email', '');

		if (!empty($specificEmail))
		{
			$superUsers = $this->getSuperUsers($specificEmail);
		}

		if (empty($superUsers))
		{
			$superUsers = $this->getSuperUsers();
		}

		if (empty($superUsers))
		{
			return;
		}

floh79
Joomla! Apprentice
Joomla! Apprentice
Posts: 19
Joined: Wed Mar 25, 2020 1:46 am

Re: Update Notification going to wrong user

Post by floh79 » Mon Sep 27, 2021 10:32 am

The code looks ok. So no idea why I still get update-notifications. I give up and will disable "Receive System Emails" in my account.

Thank you!


Post Reply

Return to “General Questions/New to Joomla! 3.x”