Issue with user registration/login/pasword reset

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scastiglione
Joomla! Apprentice
Joomla! Apprentice
Posts: 5
Joined: Sun Jul 18, 2010 8:49 am

Issue with user registration/login/pasword reset

Post by scastiglione » Thu Oct 28, 2021 6:38 pm

Hi,

since I made my company website multilingual (https://atlhas.com), 3 of the links in the login forms (for all languages) do not work any more (error 404). They are:
1. Forgot username;
2. Forgot password;
3. Register;

Briefly:
1) System-language plugin is active;
2) A menu item pointing to the registration form has been created in a hidden menu. I set the language of the menu item to all, and set as the reference template the Italian one (but setting to "Default" does not fix the issue);
3) I build 3 login pages, one per each language, all hosting the same Login module (whose language is set to all).

Can anyone help me? I spent many hours to try fixing this issue with now success. Please note that I am not a developer.

Here the link of the previous version of the web site: http://tutor.cercocamera.info/

Thanks in advance to anyone who may help me, Stefano!

Below you can find the FPA report of Atlhas.com:
Forum Post Assistant (v1.6.3) : 28-Oct-2021 wrote:
Last PHP Error(s) Reported :: wrote:[28-Oct-2021 18:09:29 UTC] PHP Warning:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.23-Stable (Amani) 24-November-2020
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (644) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: true | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.23: Yes | Database Supports J! 3.9.23: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 2.6.32-954.3.5.lve1.4.86.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 999.23 GiB |

PHP Configuration :: Version: 7.4.23 | PHP API: litespeed | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 32767 | Log Errors To: error_log | Last Known Error: 28th October 2021 18:09:29. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 32M | Max. POST Size: 32M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 128M

Database Configuration :: Version: 5.6.51-cll-lve (Client:5.6.51) | Database Size: 108.23 MiB | #of Tables with config prefix:  188 | #of other Tables:  76 | User Privileges : GRANT ALL
Detailed Environment :: wrote:PHP Extensions :: Core (7.4.23) | date (7.4.23) | libxml (7.4.23) | openssl (7.4.23) | pcre (7.4.23) | sqlite3 (7.4.23) | zlib (7.4.23) | bz2 (7.4.23) | calendar (7.4.23) | ctype (7.4.23) | curl (7.4.23) | hash (7.4.23) | filter (7.4.23) | ftp (7.4.23) | gettext (7.4.23) | gmp (7.4.23) | SPL (7.4.23) | iconv (7.4.23) | pcntl (7.4.23) | readline (7.4.23) | Reflection (7.4.23) | session (7.4.23) | standard (7.4.23) | shmop (7.4.23) | SimpleXML (7.4.23) | mbstring (7.4.23) | tokenizer (7.4.23) | xml (7.4.23) | litespeed () | bcmath (7.4.23) | dom (20031129) | fileinfo (7.4.23) | gd (7.4.23) | imagick (3.4.4) | imap (7.4.23) | inotify (2.0.0) | intl (7.4.23) | json (7.4.23) | exif (7.4.23) | mysqli (7.4.23) | mysqlnd (mysqlnd 7.4.23) | PDO (7.4.23) | pdo_mysql (7.4.23) | pdo_sqlite (7.4.23) | Phar (7.4.23) | posix (7.4.23) | soap (7.4.23) | xmlreader (7.4.23) | xmlrpc (7.4.23) | xmlwriter (7.4.23) | zip (1.15.6) | Zend Engine (3.4.0) |
Potential Missing Extensions ::

Switch User Environment :: PHP CGI: No | Server SU: No | PHP SU: No | Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 1737936 | Threads: 11 | Questions: 656819812 | Slow queries: 236 | Opens: 12866111 | Flush tables: 61 | Open tables: 5000 | Queries per second avg: 377.930 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 |
3rd Party::

Components :: Admin ::
Core :: com_messages (3.0.0) 1 | com_installer (3.0.0) 1 | com_cache (3.0.0) 1 | com_menus (3.0.0) 1 | com_languages (3.0.0) 1 | com_users (3.0.0) 1 | com_privacy (3.9.0) 1 | com_content (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_templates (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_plugins (3.0.0) 1 | com_checkin (3.0.0) 1 | com_fields (3.7.0) 1 | com_redirect (3.0.0) 1 | com_login (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_modules (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_associations (3.7.0) 1 | com_finder (3.0.0) 1 | com_tags (3.1.0) 1 | com_search (3.0.0) 1 | com_categories (3.0.0) 1 | com_config (3.0.0) 1 | com_banners (3.0.0) 1 | com_media (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_ajax (3.2.0) 1 | com_admin (3.0.0) 1 |
3rd Party:: com_slogin (2.7.1) 1 | GSD (3.1.9) 1 | SP LMS (3.3) 1 | Akeeba (8.0.6) 1 | sh404SEF (4.23.2.4269) 1 | sh404sef - Default component suppor (4.23.2.4269) ? | plg_installer_sh404sef (4.23.2.4269) 1 | sh404sef - Similar urls plugin (4.23.2.4269) 1 | PLG_SH404SEFCORE_SH404SEFSOCIAL (4.23.2.4269) 1 | sh404sef - Analytics plugin (4.23.2.4269) 1 | sh404sef - Offline code plugin (4.23.2.4269) 1 | sh404sef - System plugin (4.23.2.4269) 1 | sh404sef - System mobile template s (4.23.2.4269) ? | plg_system_shlib (0.4.0.716) 1 | com_layer_slider (6.5.202) 1 | offlajn_installer (1.0) 1 | com_linkchecker (1.13.0) 1 | SP Page Builder (3.2.4) 1 | COM_OSMAP (4.2.39) 1 | JComments (3.0.7) 1 |

Modules :: Site ::
Core :: mod_whosonline (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_syndicate (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_login (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_search (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_related_items (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_languages (3.5.0) 1 |
3rd Party:: SP LMS Event Categories (1.0) 1 | SP LMS Persons (1.0) 1 | SP LMS Cources (1.2) 1 | SP Page Builder (1.2) 1 | SP LMS Course Search (1.0) 1 | Optimized FB Like Button (4.0.0) 1 | SP LMS Course Categories (1.1) 1 | mod_slogin (2.4.0 ) 1 | SP LMS Cart (1.0) 1 | Creative Slider (6.5.202) 1 | SP LMS Upcoming Events (1.0) 1 | SP LMS Event Calendar (1.0) 1 |

Modules :: Admin ::
Core :: mod_title (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_login (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_logged (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_toolbar (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_status (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_version (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_stats_admin (3.0.0) 1 |
3rd Party:: MOD_CACHECLEANER (7.4.0) 1 | mod_sppagebuilder_admin_menu (1.3) 1 | mod_sppagebuilder_icons (1.0.2) 1 |

Libraries ::
Core ::
3rd Party:: file_fof30 (3.7.1) ? | file_fof40 (4.0.6) ? | Regular Labs Library (21.2.23991) 1 |

Plugins ::
Core :: PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_privacycheck (3.9.0) 0 | plg_quickicon_extensionupdate (3.0.0) 0 | plg_quickicon_joomlaupdate (3.0.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_user_terms (3.9.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_profile (3.0.0) 1 | plg_user_joomla (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_captcha_recaptcha (3.4.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_finder (3.0.0) 1 | Content - SP Page Builder (1.2) 1 | plg_content_vote (3.0.0) 0 | plg_content_fields (3.7.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_installer_webinstaller (2.1.2) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_redirect (3.0.0) 1 | plg_system_stats (3.5.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_log (3.0.0) 1 | plg_system_languagecode (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_languagefilter (3.0.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_updatenotification (3.5.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_fields (3.7.0) 1 | plg_privacy_actionlogs (3.9.0) 0 | plg_privacy_consents (3.9.0) 0 | plg_privacy_user (3.9.0) 0 | plg_privacy_message (3.9.0) 0 | plg_privacy_content (3.9.0) 0 |
3rd Party:: JComments - Social Login (1.0.7) 1 | PLG_ACTIONLOG_AKEEBABACKUP (8.0.6) 0 | plg_editors_tinymce (4.5.12) 1 | plg_editors_codemirror (5.56.0) 1 | Social Login mail.ru auth (1.2.0) 0 | Social Login Yahoo auth (1.2.0) 0 | Social Login Instagram auth (1.2.0) 0 | Social Login Live.com auth (1.2.0) 0 | Social Login Odnoklassniki auth (1.2.0) 0 | Social Login Google auth (1.2.0) 1 | Social Login Wordpress auth (1.2.0) 0 | Social Login Vkontakte auth (1.3.0) 0 | Social Login LinkedIn auth (1.2.0) 1 | Social Login Facebook auth (1.2.0) 1 | Social Login Twitter auth (1.2.0) 1 | Social Login Yandex auth (1.2.0) 0 | Social Login Ulogin auth (1.2.0) 0 | sh404sef - Default component suppor (4.23.2.4269) ? | Plugin profile Slogin (1.0.2) 1 | plg_quickicon_jcomments (1.0) 1 | plg_quickicon_akeebabackup (8.0.6) 1 | Social Login Auth (1.0) 1 | Helix3 - Ajax (2.5.4) 1 | plg_editors-xtd_sourcerer (8.2.0) 1 | pdf_btn (2.2.0) 1 | plg_editors-xtd_jcommentson (1.0) 1 | Button - Creative Slider (6.5.0) 1 | plg_editors-xtd_betterpreview (6.2.2) 1 | plg_editors-xtd_jcommentsoff (1.0) 1 | plg_finder_sppagebuilder (1.0.0) 1 | plg_user_jcomments (1.0) 1 | Social Login (1.0) 1 | PLG_USER_PROFILELMS (1.2) 1 | Webemus - Autologin (1.2.0) 0 | plg_search_jcomments (1.0) 1 | plg_search_sppagebuilder (1.4) 1 | PLG_OSMAP_JOOMLA (4.2.39) 1 | PLG_GSD_HIKASHOP (1.0) 0 | PLG_GSD_EASYBLOG (1.0) 1 | PLG_GSD_VIRTUEMART (1.0) 0 | PLG_GSD_K2 (1.0) 1 | PLG_GSD_JSHOPPING (1.0) 0 | PLG_GSD_ZOO (1.0) 0 | PLG_GSD_MENUS (1.0) 1 | PLG_GSD_SPPAGEBUILDER (1.0) 1 | PLG_GSD_CONTENT (1.0) 1 | PLG_GSD_RSBLOG (1.0) 0 | pdf_embed (2.2.0) 1 | plg_content_jcomments (1.0) 1 | Content - Creative Slider (6.5.0) 1 | plg_installer_sh404sef (4.23.2.4269) 1 | sh404sef - Similar urls plugin (4.23.2.4269) 1 | PLG_SH404SEFCORE_SH404SEFSOCIAL (4.23.2.4269) 1 | sh404sef - Analytics plugin (4.23.2.4269) 1 | sh404sef - Offline code plugin (4.23.2.4269) 1 | plg_system_nrframework (3.1.14) 1 | System - SP Page Builder Pro Update (1.1) ? | plg_system_jcomments (1.0) 1 | plg_system_sourcerer (8.2.0) 1 | System - SP Cookie Consent (1.0.0) 1 | PLG_SYSTEM_BACKUPONUPDATE (8.0.6) 0 | PLG_SYSTEM_CACHECLEANER (7.4.0) 1 | System - Custom Canonical (1.2.1) 1 | plg_system_betterpreview (6.2.2) 1 | sh404sef - System plugin (4.23.2.4269) 1 | Hikashop - Redshop Fallback Redirec (4.2.2) ? | sh404sef - System mobile template s (4.23.2.4269) ? | plg_system_httpheader (1.0.14) 1 | Hikashop - VirtueMart Fallback Redi (4.2.2) ? | System - SP LMS Updater (1.1) 1 | PLG_SYSTEM_EASYCALCCHECKPLUS (3.2.0-FREE) 1 | System - Offlajn Params (1.1.0) 1 | System - Offlajn Params (1.1.0) 1 | plg_system_tjupdates (1.0.3) 1 | PLG_SYSTEM_REGULARLABS (21.2.23991) 1 | System - Helix3 Framework (2.5.4) 1 | System - SP PageBuilder (1.3) 1 | plg_system_gsd (3.1.9) 1 | plg_system_shlib (0.4.0.716) 1 | plg_system_ossystem (1.3.1) 1 | Hikashop - Mijoshop Fallback Redire (4.2.2) ? |
Templates Discovered :: wrote:Templates :: Site :: beez3 (3.1.0) 1 | Flex (3.0.4) 1 | protostar (1.0) 1 | shaper_helix3 (2.5.4) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

User avatar
AMurray
Joomla! Champion
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Posts: 7254
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Issue with user registration/login/pasword reset

Post by AMurray » Thu Oct 28, 2021 9:17 pm

Have you actually allowed registration - should be an option under the Users component.

Your site's out of date - Joomla 3.9.23 - you should be using 3.10.3
Regards - A Murray

User avatar
sozzled
Joomla! Master
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Posts: 11222
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia

Re: Issue with user registration/login/pasword reset

Post by sozzled » Thu Oct 28, 2021 9:26 pm

AMurray wrote:
Thu Oct 28, 2021 9:17 pm
Have you actually allowed registration - should be an option under the Users component.
Andy, If someone has not allowed registration then the link to create a new account—"Registrati" in this case—would not be displayed on the login form. Therefore, the OP has allowed registration (even though the link to create a new account causes an error page).
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

scastiglione
Joomla! Apprentice
Joomla! Apprentice
Posts: 5
Joined: Sun Jul 18, 2010 8:49 am

Re: Issue with user registration/login/pasword reset

Post by scastiglione » Fri Oct 29, 2021 9:22 am

Yes, Sozzled is right, registration is allowed in Global configuration_Users options.

Does anyone have a clue to give me?

Thanks, Stefano
Last edited by scastiglione on Fri Oct 29, 2021 9:54 am, edited 1 time in total.

User avatar
AMurray
Joomla! Champion
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Posts: 7254
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Issue with user registration/login/pasword reset

Post by AMurray » Fri Oct 29, 2021 9:52 am

@sozzled - fair enough, thanks.

@scastiglione - the FPA shows plugin sh404sef installed - just a shot in the dark, but try disabling this plugin then see if those links work? Maybe also check the core SEF settings, making sure they are set correctly?

[Edit] Actually, the FPA shows these apparently as OK :

SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: Yes
Regards - A Murray

scastiglione
Joomla! Apprentice
Joomla! Apprentice
Posts: 5
Joined: Sun Jul 18, 2010 8:49 am

Re: Issue with user registration/login/pasword reset

Post by scastiglione » Fri Oct 29, 2021 10:02 am

Hi Murray, thanks, unfortunately SEF seems to be working fine, and even disabling all 3 functions in the SEF control panel links get back to their normal format, but I get the same issue.


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