504 Gateway Time-out nginx

axelgother · Post by **axelgother** » Wed Nov 16, 2022 9:20 am

We cannot access our website. We get either:
- "0 - Non-static method AriKernel::init() cannot be called statically" or
- "504 Gateway Time-out nginx"

When I am trying to enter the administrator page I get the error message "Missing field in database: Joomla\CMS\Table\Extension   extension_id.".

Is this a general server-related issue that you are currently working on?

Best regards,
Axel

Post by **pe7er** » Wed Nov 16, 2022 9:34 am

Welcome to Joomla forum!

What version of Joomla 3 do you use? The latest Joomla 3.10.11?
What PHP version do you use?

See also https://issues.joomla.org/tracker/joomla-cms/36185

axelgother · Post by **axelgother** » Wed Nov 16, 2022 10:11 am

Thanks for your reply.

Joomla 3.9.19.
PHP 8.1.11.

Post by **pe7er** » Wed Nov 16, 2022 10:17 am

Joomla 3.9 is not compatible with PHP 8.1.
Could you downgrade to PHP 8.0?

After that upgrade Joomla to the latest version 3.10.11.

axelgother · Post by **axelgother** » Wed Nov 16, 2022 10:22 am

How do I downgrade?

Post by **pe7er** » Wed Nov 16, 2022 10:25 am

How do you manage your hosting?
Some hosting admin panels have an option to select the PHP version.

Every hosting / server is different. It might be best to contact your hosting provider.

axelgother · Post by **axelgother** » Fri Dec 02, 2022 9:47 pm

I downgraded to PHP 7.4 (8.0 did not work) and then upgraded to Joomla 3.10.11. That worked fine but recently I started experiencing similar problems. Now I am getting:

"0 - Non-static method AriKernel::init() cannot be called statically"

What could be the reason? I am running Joomla 3.10.11 and PHP 8.1 and I think it started when PHP our hosting partner upgraded from PHP 7.4 to PHP 8.1.

Post by **Per Yngve Berg** » Sat Dec 03, 2022 2:16 am

The error does not come from Core Joomla. You must update your extensions too.

axelgother · Post by **axelgother** » Wed Dec 07, 2022 6:02 pm

Okay, thank you. Is there a way to export all our content or do I have to identify and uninstall the plugin that is causing this first in order to access our information on the website?

AMurray · Post by **AMurray** » Wed Dec 07, 2022 9:43 pm

I'm pretty sure Joomla 3.10 doesn't work with PHP 8.1 either. You need to use PHP 8.0.x

I'm not sure why you need to export anything? Your content is in the database - you can export the database to a *.sql file (if that's what you mean) through your web-hosting cPanel such as with PHPMyAdmin.

You can track down the error by a process of elimination; disable third party extensions, re-enable each until you hit the one causing the error. Enabling Error Reporting and Debug will also speed this up because it should show on-screen errors and allow you to more quickly identify what might be causing the trouble.

Are you using any "Ari-Soft" extensions?

I found a support posting on Ari-Soft Forum concerning that very error message. The developer's solution stated the extension was not PHP 8 compatible. So as @per has said, try and update your extensions.
(For reference: https://www.ari-soft.com/ARI-Smart-Cont ... linit.html).

If it is Ari-Soft that might be the problem you can disable it/them in the database. Find the plugins/modules/components table (as applicable) and identify the extension, and change it from a state of "1" (enabled) to "0" (disabled), if you can't access the Joomla administrator.

[EDIT]: On the JED site listing for ARI-soft extensions, there are not many (if any) ARI extensions that appear to be actively developed, few for J4 specifically.

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