Missing "document.php" file

[limerman]

Dear friends,

I have been experiencing problem with unavailable website (both website and admin) last weeks. So far I did not find the solution.

1) There is error message showed: Warning: Class "\Joomla\CMS\Document\Document" not found in /data/web/virtuals/45164/virtual/www/domains/....eu/libraries/loader.php on line 663
Error: Class "Joomla\CMS\Document\Document" not found: Class "JDocument" not found
2) Problem seems not be in the file loader.php because I found out that this message shows up because there is missing the /libraries/src/Document/document.php file for some reason.
3) When I upload the ducument.php file from the clean installation of Joomla (same version) the website works just fine.
4) But the file document.php disappears after some time again (missing on FTP). I do not know why.
5) It looks like that it disappears either after some edit on the website (new content) or when new update is ready (for plugins or Joomla).Cause sometimes I upload the document.php file and it disappears once after 1 day, once after 4 days. It is different.

I have Joomla! 3.10.11 with regularly updated plugins.

Can someone help please?

[toivo]

Welcome to the Joomla forum!

Does the website have some third party security extension that could block access to some files it suspects contain malware, based on pattern matching and analysis of the HTTP requests?

What about the web server and your host? Contact the host and find out if they have any logs with details of incidents occurring in the server.

[limerman]

Welcome to the Joomla forum!

Does the website have some third party security extension that could block access to some files it suspects contain malware, based on pattern matching and analysis of the HTTP requests?

What about the web server and your host? Contact the host and find out if they have any logs with details of incidents occurring in the server.

Hi Toivo,

there is no third party security extension installed on my website. Regarding the the host, I already contacted them and they were not able to help me. That was one of my first ideas, whether they for example did some changes on the server, but I am hosting orher websites with them without any problem.

[toivo]

Please post the results from the Forum Post Assistant (FPA) by following the instructions at https://forumpostassistant.github.io/docs/ so that the configuration can be reviewed by our volunteer Joomla experts.

[limerman]

Please post the results from the Forum Post Assistant (FPA) by following the instructions at https://forumpostassistant.github.io/docs/ so that the configuration can be reviewed by our volunteer Joomla experts.

OK. I will prepare.

Thank you

[limerman]

Dear Toivo,

here are the the FPA output data you requested.

Joomla! Instance :: Joomla! 3.10.11-Stable (Daraja) 14-August-2022
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (640) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: Is Not Empty | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: Public | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.10.11: Yes | Database Supports J! 3.10.11: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 5.4.0-86-generic | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : Unknown |

PHP Configuration :: Version: 8.0.24 | PHP API: fpm-fcgi | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 24567 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: /data/web/virtuals/45164/virtual | Uploads: 1 | Max. Upload Size: 256M | Max. POST Size: 256M | Max. Input Time: 30 | Max. Execution Time: 90 | Memory Limit: 512M

Database Configuration :: Version: 10.1.44-MariaDB (Client:mysqlnd 8.0.24) | Database Size: 132.94 MiB | #of Tables with config prefix:  118 | #of other Tables:  0 | User Privileges : GRANT SELECTUser Privileges : INSERTUser Privileges : UPDATEUser Privileges : DELETEUser Privileges : CREATEUser Privileges : DROPUser Privileges : INDEXUser Privileges : ALTERUser Privileges : CREATE TEMPORARY TABLESUser Privileges : LOCK TABLESUser Privileges : EXECUTEUser Privileges : CREATE VIEWUser Privileges : SHOW VIEWUser Privileges : CREATE ROUTINEUser Privileges : ALTER ROUTINEUser Privileges : TRIGGER

PHP Extensions :: Core (8.0.24) | date (8.0.24) | libxml (8.0.24) | openssl (8.0.24) | pcre (8.0.24) | sqlite3 (8.0.24) | zlib (8.0.24) | bcmath (8.0.24) | bz2 (8.0.24) | calendar (8.0.24) | ctype (8.0.24) | curl (8.0.24) | dom (20031129) | hash (8.0.24) | fileinfo (8.0.24) | filter (8.0.24) | ftp (8.0.24) | gd (8.0.24) | gettext (8.0.24) | gmp (8.0.24) | SPL (8.0.24) | iconv (8.0.24) | session (8.0.24) | intl (8.0.24) | json (8.0.24) | mbstring (8.0.24) | standard (8.0.24) | mysqlnd (mysqlnd 8.0.24) | mysqli (8.0.24) | PDO (8.0.24) | pdo_mysql (8.0.24) | pdo_sqlite (8.0.24) | Phar (8.0.24) | posix (8.0.24) | Reflection (8.0.24) | imap (8.0.24) | SimpleXML (8.0.24) | soap (8.0.24) | sockets (8.0.24) | sodium (8.0.24) | exif (8.0.24) | sysvmsg (8.0.24) | sysvsem (8.0.24) | sysvshm (8.0.24) | tokenizer (8.0.24) | xml (8.0.24) | xmlreader (8.0.24) | xmlwriter (8.0.24) | xsl (8.0.24) | zip (1.19.5) | cgi-fcgi (8.0.24) | imagick (3.7.0) | Zend OPcache (8.0.24) | Zend Engine (4.0.24) |
Potential Missing Extensions ::
Disabled Functions :: apache_child_terminate | apache_setenv | define_syslog_variables | diskfreespace | disk_free_space | disk_total_space | dl | exec | leak | link | openlog | passthru | pfsockopen | popen | posix_getgrnam | posix_getpgid | posix_getpwuid | posix_getpwnam | posix_getrlimit | posix_initgroups | posix_kill | posix_mkfifo | posix_mknod | posix_setpgid | posix_setsid | posix_setuid | posix_uname | proc_close | proc_get_status | proc_nice | proc_open | proc_terminate | putenv | readlink | register_tick_function | shell_exec | show_source | symlink | syslog | system |

Switch User Environment :: PHP CGI: No | Server SU: No | PHP SU: No | Potential Ownership Issues: No

Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (750) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (750) |

Elevated Permissions (First 10) ::

Database statistics :: Uptime: 6669987 | Threads: 6 | Questions: 2333748748 | Slow queries: 12668 | Opens: 3398366 | Flush tables: 1 | Open tables: 50000 | Queries per second avg: 349.888 |

Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

Components :: Admin ::
Core :: com_config (3.0.0) 1 | com_fields (3.7.0) 1 | com_banners (3.0.0) 1 | com_users (3.0.0) 1 | com_redirect (3.0.0) 1 | com_tags (3.1.0) 1 | com_associations (3.7.0) 1 | com_cpanel (3.0.0) 1 | com_joomlaupdate (3.10.1) 1 | com_content (3.0.0) 1 | com_messages (3.0.0) 1 | com_plugins (3.0.0) 1 | com_privacy (3.9.0) 1 | com_ajax (3.2.0) 1 | com_languages (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_weblinks (3.7.0) 1 | com_templates (3.0.0) 1 | com_login (3.0.0) 1 | com_categories (3.0.0) 1 | com_search (3.0.0) 1 | com_media (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_postinstall (3.2.0) 1 | com_contenthistory (3.2.0) 1 | com_finder (3.0.0) 1 | com_menus (3.0.0) 1 | com_installer (3.0.0) 1 | com_admin (3.0.0) 1 | com_cache (3.0.0) 1 | com_modules (3.0.0) 1 | com_checkin (3.0.0) 1 |
3rd Party:: COM_OSMAP (5.0.8) 1 | spambotcheck (3.1.0) 1 | com_djimageslider (4.4) 1 | Akeeba (8.2.2) 1 | com_phocagallery (4.3.1) 1 |

Modules :: Site ::
Core :: mod_breadcrumbs (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_articles_category (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_articles_archive (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_weblinks (3.7.0) 1 | mod_whosonline (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_categories (3.0.0) 1 | mod_login (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_search (3.0.0) 1 | mod_wrapper (3.0.0) 1 |
3rd Party:: Perfect Everything in Everyway (2.0.13) 1 | DJ-MegaMenu - Mobile Menu Button (4.3.6) 1 | DJ-MegaMenu (4.3.6) 1 | DJ-EasyContact (1.7.1) 1 | DJ-ImageSlider (4.4) 1 |

Modules :: Admin ::
Core :: mod_logged (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_title (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_login (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_menu (3.0.0) 1 | mod_status (3.0.0) 1 | mod_version (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_custom (3.0.0) 1 |
3rd Party::

Libraries ::
Core ::
3rd Party:: file_fof30 (3.6.2) ? | file_fof40 (4.1.1) ? |

Plugins ::
Core :: plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_weblinks (3.7.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_installer_webinstaller (2.1.2) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_eos310 (3.10.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_log (3.0.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_weblinks (3.7.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_p3p (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_languagecode (3.0.0) 0 | plg_system_redirect (3.0.0) 0 | plg_system_cache (3.0.0) 0 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_highlight (3.0.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_content_pagenavigation (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_finder (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_pagebreak (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_tags (3.0.0) 0 | plg_search_weblinks (3.7.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_weblink (3.7.0) 0 | plg_user_terms (3.9.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 |
3rd Party:: PLG_OSMAP_JOOMLA (5.0.8) 1 | PLG_ACTIONLOG_AKEEBABACKUP (8.2.2) 0 | plg_quickicon_akeebabackup (8.2.2) 0 | Perfect Cookie Policy in Everyway (2.0.3) 1 | Perfect Facebook Page Plugin in Eve (2.0.5) ? | plg_system_osmylicensesmanager (2.0.15) 1 | plg_system_ef4_jmframework (4.9.6) 1 | plg_system_djmegamenu (4.3.6) 1 | PLG_SYSTEM_BACKUPONUPDATE (8.2.2) 1 | plg_content_josdewplayer (2.0) 1 | Content - Perfect Everything in Eve (2.0.0) ? | Button - Perfect Everything in Ever (2.0.0) ? | plg_editors_codemirror (5.60.0) 1 | plg_editors_tinymce (4.5.12) 1 | User - SpambotCheck (3.1.0) 1 |

Templates :: Site :: beez3 (3.1.0) 0 | protostar (1.0) 0 | jm-commune-offices (1.02) 1 |
Templates :: Admin :: isis (1.0) 1 | hathor (3.0.0) 0 |

[limerman]

Hi @toivo,

what next? Above are the FPA output data. Can you or someone else check it and help?

Thx.

[maglott]

Hi,

I have the same error at https://www.caf-saou-synclinal.com/ . Did you find a solution?
Best regards.

[limerman]

Hi,

I have the same error at https://www.caf-saou-synclinal.com/ . Did you find a solution?
Best regards.

Hi @maglott,

unfortunately not. No one from the community came with the solution. So I am still searching for some information.

[sozzled]

Please see information about $live_site in configuration.php here ==> viewtopic.php?f=811&t=998357

[limerman]

Please see information about $live_site in configuration.php here ==> viewtopic.php?f=811&t=998357

Hi @sozzled thank you for information. I updated the configuration.php file so that the $live_site is now blank.

Just to understand, what does have $live_site value to do with the document.php file which is disappearing without any reason?

Thank you

Kind regards

[limerman]

Hi,

I have the same error at https://www.caf-saou-synclinal.com/ . Did you find a solution?
Best regards.

Hi @maglott,

unfortunately not. No one from the community came with the solution. So I am still searching for some information.

Hi @maglott,

the only thing partly helped me is to check the current Joomla version of your website and download clear full installation of the same Joomla version. In the clear Joomla installation you will find "Libraries" > "src" > "Documents" and the "Documents.php" file. Just upload this file to same destination folder of your website. That should help.

My problem is, that the "Document.php" file disappeares again after some time.