Website not displaying correctly after transfer to new domain

General questions relating to Joomla! 3.x.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting.
Forum Post Assistant - If you are serious about wanting help, you should use this tool to help you post.
Windows Defender SmartScreen Issues <-- please read this if using Windows 10
Post Reply
Lemondrop
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Jun 02, 2021 9:34 am

Website not displaying correctly after transfer to new domain

Post by Lemondrop » Wed Feb 08, 2023 9:12 am

Hello

I wonder if anyone can help with the following?

We have transferred a Joomla! 3.10.11 site to a new domain but it is no longer displaying the pages correctly.

Can anyone advise on what could be the issue?

The site is here: https://accounts-online.co.uk/

Any help appreciated.

User avatar
pe7er
Joomla! Master
Joomla! Master
Posts: 24215
Joined: Thu Aug 18, 2005 8:55 pm
Location: Nijmegen, Netherlands
Contact:

Re: Website not displaying correctly after transfer to new domain

Post by pe7er » Wed Feb 08, 2023 9:40 am

Welcome to Joomla forum!

The TLS/SSL for https is missing.
A JavaScript file of your template framework (/media/gantry5/assets/js/main.js) triggers a JavaScript error.

Do you use Joomla's cache? What are your cache settings?
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

Lemondrop
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Jun 02, 2021 9:34 am

Re: Website not displaying correctly after transfer to new domain

Post by Lemondrop » Wed Feb 08, 2023 10:40 am

Hello

Many thanks for taking the time to reply.

I have deleted the Joomla cache if that is what you mean?

The TLS/SSL for https is missing. Would this occur if the ssl certificate had not been installed on the site?
I am checking with the host to check if this has been done.

A JavaScript file of your template framework (/media/gantry5/assets/js/main.js) triggers a JavaScript error.
I am unsure how to fix this error but can get a developer to look at it if required.

Many thanks for the help, much appreciated.

User avatar
pe7er
Joomla! Master
Joomla! Master
Posts: 24215
Joined: Thu Aug 18, 2005 8:55 pm
Location: Nijmegen, Netherlands
Contact:

Re: Website not displaying correctly after transfer to new domain

Post by pe7er » Wed Feb 08, 2023 10:51 am

You're welcome!

Lemondrop wrote:
Wed Feb 08, 2023 10:40 am
I have deleted the Joomla cache if that is what A JavaScript file of your template framework (/media/gantry5/assets/js/main.js) triggers a JavaScript error.
I am unsure how to fix this error but can get a developer to look at it if required.
Do you have the latest version of the Gantry 5 framework (plugin?) and also of your template?
If you have the latest version then maybe you could contact the developer of that template?
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

Lemondrop
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Jun 02, 2021 9:34 am

Re: Website not displaying correctly after transfer to new domain

Post by Lemondrop » Wed Feb 08, 2023 1:07 pm

Thanks again of the reply.

I will check for updated versions.

It is strange as the site appeared correct on the domain it was transferred from.

Many thanks

User avatar
pe7er
Joomla! Master
Joomla! Master
Posts: 24215
Joined: Thu Aug 18, 2005 8:55 pm
Location: Nijmegen, Netherlands
Contact:

Re: Website not displaying correctly after transfer to new domain

Post by pe7er » Wed Feb 08, 2023 1:17 pm

Lemondrop wrote:
Wed Feb 08, 2023 1:07 pm
It is strange as the site appeared correct on the domain it was transferred from.
I suppose that the server configuration is slightly different.
Maybe the new server has another PHP version?
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

Lemondrop
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Jun 02, 2021 9:34 am

Re: Website not displaying correctly after transfer to new domain

Post by Lemondrop » Wed Feb 08, 2023 1:31 pm

Thanks again for your reply.

Yes I thought that but I checked and they are both on php 7.4.

Also both the same packages and from the same hosting company.

I must be missing something... or made a mistake.

Many thanks of the help.

Lemondrop
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Jun 02, 2021 9:34 am

Re: Website not displaying correctly after transfer to new domain

Post by Lemondrop » Thu Feb 09, 2023 1:43 pm

Hello

Thanks of all the advice.

I have enabled error reporting - Development in the Global Configuration and get the message:

Notice: Trying to access array offset on value of type int in /home/sites/accounts-online.co.uk/public_html/libraries/gantry5/classes/Gantry/Component/Assignments/AbstractAssignments.php on line 140

Any help much appreciated.

User avatar
pe7er
Joomla! Master
Joomla! Master
Posts: 24215
Joined: Thu Aug 18, 2005 8:55 pm
Location: Nijmegen, Netherlands
Contact:

Re: Website not displaying correctly after transfer to new domain

Post by pe7er » Thu Feb 09, 2023 1:59 pm

Lemondrop wrote:
Thu Feb 09, 2023 1:43 pm
Notice: Trying to access array offset on value of type int in /home/sites/accounts-online.co.uk/public_html/libraries/gantry5/classes/Gantry/Component/Assignments/AbstractAssignments.php on line 140
Maybe you could contact the developer of that template with that error?
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

Lemondrop
Joomla! Apprentice
Joomla! Apprentice
Posts: 6
Joined: Wed Jun 02, 2021 9:34 am

Re: Website not displaying correctly after transfer to new domain

Post by Lemondrop » Thu Feb 09, 2023 2:00 pm

Will do, thanks for the help. Much appreciated.

Have a good day there.


Post Reply

Return to “General Questions/New to Joomla! 3.x”