Lost access to front and back end

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jorgemuralles
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Lost access to front and back end

Post by jorgemuralles » Mon Mar 27, 2023 4:01 pm

Hello everyone, it is me again looking for help.

I have a joomla 3… website and today when I opened it I got a blank page.

Worst of all, I lost access to the back end too.

I was getting ready to update this site to Joomla 4 and now I have to do it quickly.

I imagine I have to use PHP my admin to work this issue.

How do I get access to the back end?

I want to gain access to back end so I can get all extensions ready to migrate to Joomla 4

This is a real estate Website, I want to upgrade but I do not want to renter all the properties.

Here is a link to website if needed:

www.murallesrealestate.com

Thank you

Jorge Muralles

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pe7er
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Re: Lost access to front and back end

Post by pe7er » Mon Mar 27, 2023 5:34 pm

White page (500 error) indicates that you have PHP error while the Error Reporting is switched off.

To see the real error, switch on the error reporting + debug mode.
You cannot do that in the website, but you can use FTP to change it in your configuration.php
Set the following values:

Code: Select all

	public $debug = 1;
	public $error_reporting = 'maximum';
Your hosting company probably updated PHP to 8.x,
while you have extensions in your Joomla 3 website that are not compatible with PHP 8.

Do you have the possibility in changing your PHP version temporarily back to PHP 7.4?
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

jorgemuralles
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Error updgrading - AJAX Loadin Error: Forbidden

Post by jorgemuralles » Mon Mar 27, 2023 10:00 pm

I am working on upgrading my site to Joomla 4

I did the hole pre check, it got clear to go

I went to live upgrade tab and selected update

Now I get this error in a pop window, and it all stops when I say OK

**************
ERROR:

AJAX Loadin Error: Forbidden

**************
Can anyone please help me?

Thank you very much

Jorge Muralles
Last edited by toivo on Tue Mar 28, 2023 9:11 pm, edited 1 time in total.
Reason: mod note: merged with the current topic

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AMurray
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Re: Error updgrading - AJAX Loadin Error: Forbidden

Post by AMurray » Mon Mar 27, 2023 10:18 pm

What were your server settings e.g. PHP version?. 3.10 will only work (reliably) up to 8.0.x, but Joomla 4 PHP requirements are minimum PHP 7.2 to (current) maximum PHP 8.1 (not 8.2).

Can you try different web browsers, or different computer?

Roll-back to your backup of 3.10.x and try again?
Regards - A Murray
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jorgemuralles
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Re: Error updgrading - AJAX Loadin Error: Forbidden

Post by jorgemuralles » Tue Mar 28, 2023 3:32 pm

Thanks for the help.

I changed my php version to 7..

This got me access to the back end

I still cannot updtate to Joomla 4

I did the pre-update check

It says it is all good

I run the update from the live update tab and get the error

------------------------------

ERROR:

AJAX Loadin Error: Forbidden

-------------------------------

Thanks for the help

let me know if you have any ideas on how to recover this site

jorgemuralles
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Re: Lost access to front and back end

Post by jorgemuralles » Tue Mar 28, 2023 3:40 pm

I got access to back end again, thank you very much

I switched my PHP version and that got me access to the back end.

I still get a blank page when I go to my website, so front end is not working

I run the pre update check, it got clear to update

I run the update from the live tab and then I got the following error:

-------------------------

ERROR:

AJAX Loadin Error: Forbidden

-------------------------

Can you please help me out with this?

Thank you very much

Jorge

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pe7er
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Re: Lost access to front and back end

Post by pe7er » Tue Mar 28, 2023 4:18 pm

Could you share somewhat more info about your setup?
Please use the Forum Post Assistant:
https://forumpostassistant.github.io/docs/
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

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Re: Lost access to front and back end

Post by Webdongle » Tue Mar 28, 2023 4:21 pm

Clear your cache?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

jorgemuralles
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Re: Lost access to front and back end

Post by jorgemuralles » Tue Mar 28, 2023 4:24 pm

I have clear the cash

it does not make it work

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Per Yngve Berg
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Re: Lost access to front and back end

Post by Per Yngve Berg » Tue Mar 28, 2023 7:52 pm

Disable mod_security on the server or remove or change the rule that triggers the error.

mod_security is a php module.
You may get help from your host.

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AMurray
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Re: Lost access to front and back end

Post by AMurray » Tue Mar 28, 2023 9:37 pm

Please run the FPA and provide the report previously requested, as well as turning on the error reporting, and posting the errors you see.
Regards - A Murray
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jorgemuralles
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Re: Lost access to front and back end

Post by jorgemuralles » Tue Mar 28, 2023 10:48 pm

I went to my hosting account an changed this setting

display_errors to on

Now when I go to my web site I still get a blank page

www.murallesrealestate.com

And when I go to the administrator part I get the following error:

Deprecated: Function create_function() is deprecated in /home/ncagwuzuaovp/public_html/murallesre/administrator/index.php on line 2

Thanks

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toivo
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Re: Lost access to front and back end

Post by toivo » Wed Mar 29, 2023 12:17 am

jorgemuralles wrote:
Tue Mar 28, 2023 10:48 pm
Deprecated: Function create_function() is deprecated in /home/ncagwuzuaovp/public_html/murallesre/administrator/index.php on line 2
Joomla 3.x does not use the PHP function create_function(), which was deprecated in PHP 7.2.

Unfortunately it looks like this website has been hacked. Do you have a full backup, including the filesystem and the database, from the time when the website was working, or does your host have one?
Toivo Talikka, Global Moderator

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Webdongle
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Re: Lost access to front and back end

Post by Webdongle » Wed Mar 29, 2023 12:20 am

The backup may be compromised best wipe the files and rebuild from the database. viewtopic.php?f=714&t=946026
Your database is your site ... first and foremost make a backup of your database.
All the files do is put/get files to/from your database and display your data in the browser
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

jorgemuralles
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Lost access to back end - trying to migrate to Joomla 4

Post by jorgemuralles » Thu Mar 30, 2023 3:50 pm

Hello everyone. It looks like I am in trouble and might have to reinstall Joomla.

My server got updated to PHP 8.1

With the update I lost access to back end, I get a blank page

If I change my PHP settings to PHP 7.1 I get access to the back end

Either way I get a blank page when I visit my Website

www.murallesrealestate.com

Is there a way using PHP My Admin that I can use to recover the website so I can get it ready to upgrade to Joomla 4

Please help me out

There is a little bit of work I have done this site I would not like to loose

Thank you

Jorge Muralles
Last edited by toivo on Thu Mar 30, 2023 8:27 pm, edited 1 time in total.
Reason: mod note: merged with the current topic - please do not cross post to different subforums!

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toivo
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Re: Lost access to front and back end

Post by toivo » Thu Mar 30, 2023 8:29 pm

Please do not create new topics about the same issue. Follow the advice given by @Webdongle earlier.
Toivo Talikka, Global Moderator

jorgemuralles
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Re: Lost access to front and back end

Post by jorgemuralles » Thu Mar 30, 2023 9:23 pm

I am sorry, the topic was going in the wrong direction.

It looks like I will just have to re install Joomla

Unless some one gets back to me and is able to help it looks like it is my only option

Most likely has to do with my extension

Thanks

Jorge Muralles

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Webdongle
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Re: Lost access to front and back end

Post by Webdongle » Thu Mar 30, 2023 9:42 pm

jorgemuralles wrote:
Thu Mar 30, 2023 9:23 pm
I am sorry, the topic was going in the wrong direction.

It looks like I will just have to re install Joomla...
No because if you have your database you have your site. All you need to do is:
1. Remove the old files and uninstall any unwanted/old/vulnerable 3rdparty extensions
2. Install Joomla (of the same version) into a separate folder/database and install your 3rd party extensions into it
3. Edit the configuration.php to connect to the original database.

Step #1 Removes any possible hack files and unwanted/old/vulnerable 3rd party extensions
Step #2 Creates fresh, clean Joomla and 3rd party files
Step #3 Connects the fresh, clean Joomla and 3rd party files to your database.

Alternatively viewforum.php?f=177
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

jorgemuralles
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Re: Lost access to front and back end

Post by jorgemuralles » Thu Mar 30, 2023 10:09 pm

Thank you very much

I will see if I can get this done

Jorge

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Webdongle
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Re: Lost access to front and back end

Post by Webdongle » Thu Mar 30, 2023 10:18 pm

Best imho is to do it locally on your PC using Wamp virtual server
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".


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