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website is locked

General questions relating to Joomla! 3.x.

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knitcatfish
Joomla! Fledgling
Joomla! Fledgling
Posts: 1
Joined: Wed Jul 10, 2024 8:40 am

website is locked

Post by knitcatfish » Wed Jul 10, 2024 8:42 am

I have not been able to get into my website to update it. please advise.

flappy bird

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AMurray
Joomla! Exemplar
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Posts: 9995
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: website is locked

Post by AMurray » Wed Jul 10, 2024 9:38 am

I assume you mean you can't log in as super user.

Reset your password using one of the methods found here:
https://docs.joomla.org/How_do_you_reco ... assword%3F

You can't use the normal "Forgot password" process for super users. The above is done in the database itself.

Otherwise, more information is needed about your issue please.
Regards - A Murray
General Support Moderator

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