Lost access to front and back end
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- Joomla! Intern
- Posts: 84
- Joined: Fri Dec 26, 2014 12:35 am
Lost access to front and back end
Hello everyone, it is me again looking for help.
I have a joomla 3… website and today when I opened it I got a blank page.
Worst of all, I lost access to the back end too.
I was getting ready to update this site to Joomla 4 and now I have to do it quickly.
I imagine I have to use PHP my admin to work this issue.
How do I get access to the back end?
I want to gain access to back end so I can get all extensions ready to migrate to Joomla 4
This is a real estate Website, I want to upgrade but I do not want to renter all the properties.
Here is a link to website if needed:
www.murallesrealestate.com
Thank you
Jorge Muralles
I have a joomla 3… website and today when I opened it I got a blank page.
Worst of all, I lost access to the back end too.
I was getting ready to update this site to Joomla 4 and now I have to do it quickly.
I imagine I have to use PHP my admin to work this issue.
How do I get access to the back end?
I want to gain access to back end so I can get all extensions ready to migrate to Joomla 4
This is a real estate Website, I want to upgrade but I do not want to renter all the properties.
Here is a link to website if needed:
www.murallesrealestate.com
Thank you
Jorge Muralles
- pe7er
- Joomla! Master
- Posts: 24984
- Joined: Thu Aug 18, 2005 8:55 pm
- Location: Nijmegen, Netherlands
- Contact:
Re: Lost access to front and back end
White page (500 error) indicates that you have PHP error while the Error Reporting is switched off.
To see the real error, switch on the error reporting + debug mode.
You cannot do that in the website, but you can use FTP to change it in your configuration.php
Set the following values:
Your hosting company probably updated PHP to 8.x,
while you have extensions in your Joomla 3 website that are not compatible with PHP 8.
Do you have the possibility in changing your PHP version temporarily back to PHP 7.4?
To see the real error, switch on the error reporting + debug mode.
You cannot do that in the website, but you can use FTP to change it in your configuration.php
Set the following values:
Code: Select all
public $debug = 1;
public $error_reporting = 'maximum';
while you have extensions in your Joomla 3 website that are not compatible with PHP 8.
Do you have the possibility in changing your PHP version temporarily back to PHP 7.4?
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com
-
- Joomla! Intern
- Posts: 84
- Joined: Fri Dec 26, 2014 12:35 am
Error updgrading - AJAX Loadin Error: Forbidden
I am working on upgrading my site to Joomla 4
I did the hole pre check, it got clear to go
I went to live upgrade tab and selected update
Now I get this error in a pop window, and it all stops when I say OK
**************
ERROR:
AJAX Loadin Error: Forbidden
**************
Can anyone please help me?
Thank you very much
Jorge Muralles
I did the hole pre check, it got clear to go
I went to live upgrade tab and selected update
Now I get this error in a pop window, and it all stops when I say OK
**************
ERROR:
AJAX Loadin Error: Forbidden
**************
Can anyone please help me?
Thank you very much
Jorge Muralles
Last edited by toivo on Tue Mar 28, 2023 9:11 pm, edited 1 time in total.
Reason: mod note: merged with the current topic
Reason: mod note: merged with the current topic
- AMurray
- Joomla! Exemplar
- Posts: 9739
- Joined: Sat Feb 13, 2010 7:35 am
- Location: Australia
Re: Error updgrading - AJAX Loadin Error: Forbidden
What were your server settings e.g. PHP version?. 3.10 will only work (reliably) up to 8.0.x, but Joomla 4 PHP requirements are minimum PHP 7.2 to (current) maximum PHP 8.1 (not 8.2).
Can you try different web browsers, or different computer?
Roll-back to your backup of 3.10.x and try again?
Can you try different web browsers, or different computer?
Roll-back to your backup of 3.10.x and try again?
Regards - A Murray
General Support Moderator
General Support Moderator
-
- Joomla! Intern
- Posts: 84
- Joined: Fri Dec 26, 2014 12:35 am
Re: Error updgrading - AJAX Loadin Error: Forbidden
Thanks for the help.
I changed my php version to 7..
This got me access to the back end
I still cannot updtate to Joomla 4
I did the pre-update check
It says it is all good
I run the update from the live update tab and get the error
------------------------------
ERROR:
AJAX Loadin Error: Forbidden
-------------------------------
Thanks for the help
let me know if you have any ideas on how to recover this site
I changed my php version to 7..
This got me access to the back end
I still cannot updtate to Joomla 4
I did the pre-update check
It says it is all good
I run the update from the live update tab and get the error
------------------------------
ERROR:
AJAX Loadin Error: Forbidden
-------------------------------
Thanks for the help
let me know if you have any ideas on how to recover this site
-
- Joomla! Intern
- Posts: 84
- Joined: Fri Dec 26, 2014 12:35 am
Re: Lost access to front and back end
I got access to back end again, thank you very much
I switched my PHP version and that got me access to the back end.
I still get a blank page when I go to my website, so front end is not working
I run the pre update check, it got clear to update
I run the update from the live tab and then I got the following error:
-------------------------
ERROR:
AJAX Loadin Error: Forbidden
-------------------------
Can you please help me out with this?
Thank you very much
Jorge
I switched my PHP version and that got me access to the back end.
I still get a blank page when I go to my website, so front end is not working
I run the pre update check, it got clear to update
I run the update from the live tab and then I got the following error:
-------------------------
ERROR:
AJAX Loadin Error: Forbidden
-------------------------
Can you please help me out with this?
Thank you very much
Jorge
- pe7er
- Joomla! Master
- Posts: 24984
- Joined: Thu Aug 18, 2005 8:55 pm
- Location: Nijmegen, Netherlands
- Contact:
Re: Lost access to front and back end
Could you share somewhat more info about your setup?
Please use the Forum Post Assistant:
https://forumpostassistant.github.io/docs/
Please use the Forum Post Assistant:
https://forumpostassistant.github.io/docs/
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com
- Webdongle
- Joomla! Master
- Posts: 44089
- Joined: Sat Apr 05, 2008 9:58 pm
Re: Lost access to front and back end
Clear your cache?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
-
- Joomla! Intern
- Posts: 84
- Joined: Fri Dec 26, 2014 12:35 am
Re: Lost access to front and back end
I have clear the cash
it does not make it work
it does not make it work
- Per Yngve Berg
- Joomla! Master
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- Location: Romerike, Norway
Re: Lost access to front and back end
Disable mod_security on the server or remove or change the rule that triggers the error.
mod_security is a php module.
You may get help from your host.
mod_security is a php module.
You may get help from your host.
- AMurray
- Joomla! Exemplar
- Posts: 9739
- Joined: Sat Feb 13, 2010 7:35 am
- Location: Australia
Re: Lost access to front and back end
Please run the FPA and provide the report previously requested, as well as turning on the error reporting, and posting the errors you see.
Regards - A Murray
General Support Moderator
General Support Moderator
-
- Joomla! Intern
- Posts: 84
- Joined: Fri Dec 26, 2014 12:35 am
Re: Lost access to front and back end
I went to my hosting account an changed this setting
display_errors to on
Now when I go to my web site I still get a blank page
www.murallesrealestate.com
And when I go to the administrator part I get the following error:
Deprecated: Function create_function() is deprecated in /home/ncagwuzuaovp/public_html/murallesre/administrator/index.php on line 2
Thanks
display_errors to on
Now when I go to my web site I still get a blank page
www.murallesrealestate.com
And when I go to the administrator part I get the following error:
Deprecated: Function create_function() is deprecated in /home/ncagwuzuaovp/public_html/murallesre/administrator/index.php on line 2
Thanks
- toivo
- Joomla! Master
- Posts: 17437
- Joined: Thu Feb 15, 2007 5:48 am
- Location: Sydney, Australia
Re: Lost access to front and back end
Joomla 3.x does not use the PHP function create_function(), which was deprecated in PHP 7.2.jorgemuralles wrote: ↑Tue Mar 28, 2023 10:48 pmDeprecated: Function create_function() is deprecated in /home/ncagwuzuaovp/public_html/murallesre/administrator/index.php on line 2
Unfortunately it looks like this website has been hacked. Do you have a full backup, including the filesystem and the database, from the time when the website was working, or does your host have one?
Toivo Talikka, Global Moderator
- Webdongle
- Joomla! Master
- Posts: 44089
- Joined: Sat Apr 05, 2008 9:58 pm
Re: Lost access to front and back end
The backup may be compromised best wipe the files and rebuild from the database. viewtopic.php?f=714&t=946026
All the files do is put/get files to/from your database and display your data in the browserYour database is your site ... first and foremost make a backup of your database.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
-
- Joomla! Intern
- Posts: 84
- Joined: Fri Dec 26, 2014 12:35 am
Lost access to back end - trying to migrate to Joomla 4
Hello everyone. It looks like I am in trouble and might have to reinstall Joomla.
My server got updated to PHP 8.1
With the update I lost access to back end, I get a blank page
If I change my PHP settings to PHP 7.1 I get access to the back end
Either way I get a blank page when I visit my Website
www.murallesrealestate.com
Is there a way using PHP My Admin that I can use to recover the website so I can get it ready to upgrade to Joomla 4
Please help me out
There is a little bit of work I have done this site I would not like to loose
Thank you
Jorge Muralles
My server got updated to PHP 8.1
With the update I lost access to back end, I get a blank page
If I change my PHP settings to PHP 7.1 I get access to the back end
Either way I get a blank page when I visit my Website
www.murallesrealestate.com
Is there a way using PHP My Admin that I can use to recover the website so I can get it ready to upgrade to Joomla 4
Please help me out
There is a little bit of work I have done this site I would not like to loose
Thank you
Jorge Muralles
Last edited by toivo on Thu Mar 30, 2023 8:27 pm, edited 1 time in total.
Reason: mod note: merged with the current topic - please do not cross post to different subforums!
Reason: mod note: merged with the current topic - please do not cross post to different subforums!
- toivo
- Joomla! Master
- Posts: 17437
- Joined: Thu Feb 15, 2007 5:48 am
- Location: Sydney, Australia
Re: Lost access to front and back end
Please do not create new topics about the same issue. Follow the advice given by @Webdongle earlier.
Toivo Talikka, Global Moderator
-
- Joomla! Intern
- Posts: 84
- Joined: Fri Dec 26, 2014 12:35 am
Re: Lost access to front and back end
I am sorry, the topic was going in the wrong direction.
It looks like I will just have to re install Joomla
Unless some one gets back to me and is able to help it looks like it is my only option
Most likely has to do with my extension
Thanks
Jorge Muralles
It looks like I will just have to re install Joomla
Unless some one gets back to me and is able to help it looks like it is my only option
Most likely has to do with my extension
Thanks
Jorge Muralles
- Webdongle
- Joomla! Master
- Posts: 44089
- Joined: Sat Apr 05, 2008 9:58 pm
Re: Lost access to front and back end
No because if you have your database you have your site. All you need to do is:jorgemuralles wrote: ↑Thu Mar 30, 2023 9:23 pmI am sorry, the topic was going in the wrong direction.
It looks like I will just have to re install Joomla...
1. Remove the old files and uninstall any unwanted/old/vulnerable 3rdparty extensions
2. Install Joomla (of the same version) into a separate folder/database and install your 3rd party extensions into it
3. Edit the configuration.php to connect to the original database.
Step #1 Removes any possible hack files and unwanted/old/vulnerable 3rd party extensions
Step #2 Creates fresh, clean Joomla and 3rd party files
Step #3 Connects the fresh, clean Joomla and 3rd party files to your database.
Alternatively viewforum.php?f=177
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
-
- Joomla! Intern
- Posts: 84
- Joined: Fri Dec 26, 2014 12:35 am
Re: Lost access to front and back end
Thank you very much
I will see if I can get this done
Jorge
I will see if I can get this done
Jorge
- Webdongle
- Joomla! Master
- Posts: 44089
- Joined: Sat Apr 05, 2008 9:58 pm
Re: Lost access to front and back end
Best imho is to do it locally on your PC using Wamp virtual server
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".