Email not working Joomla 3.8.5 [solved]

General questions relating to Joomla! 3.x.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting.
Forum Post Assistant - If you are serious about wanting help, you should use this tool to help you post.
Post Reply
ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 28
Joined: Sat Mar 21, 2015 5:24 pm

Email not working Joomla 3.8.5 [solved]

Post by ncwebdude2 » Thu Feb 22, 2018 6:24 pm

I am using J 3.8.5. PHP 7.1 and my email has stopped sending. I have tried a Roboform Contact form and the Joomla contact page, now neither are sending mail. The PHP mail had always been used. I am using GoDaddy for hosting. I have updated the Rockettheme template, cleared the cache and checked all that I could think of. Have checked with Rockettheme and Roboform they seem to think its a Joomla issue.. I have also tried FlexiContact and it fails too. Have tried PHPMail and Sendmail to no avail. Tried to use Beez and Protostar to see if it was a template issue. After disabling several Plugins and clearing the cache I am still lost. Hesitating to update the rest of my accounts to Version 3.8.5.
Last edited by mandville on Fri Mar 09, 2018 9:48 pm, edited 1 time in total.
Reason: marked solved as per op

User avatar
JAVesey
Joomla! Hero
Joomla! Hero
Posts: 2065
Joined: Tue May 14, 2013 1:21 pm
Location: Cardiff, Wales, UK
Contact:

Re: Email not working Joomla 3.8.5

Post by JAVesey » Thu Feb 22, 2018 8:46 pm

Have you tried using the PHPmail and SendMail test function in Global Config? These are sent from the /administrator interface so frontend template won't be a factor and it will let you know whether its a server issue (definitely not a Joomla issue) or an extension issue.
John V
Cardiff, Wales, UK
Uses Joomla 3.9.13 and PHP7.3.x

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 28
Joined: Sat Mar 21, 2015 5:24 pm

Re: Email not working Joomla 3.8.5

Post by ncwebdude2 » Thu Feb 22, 2018 9:08 pm

Yes JA I have tested from the Global Config both PHPmail and SendMail. I changed the From Email to my personal email address. I get this Message: "The email was sent to myaddress.com using PHP Mail. You should check that you've received the test email." It is not in Spam or anywhere in my Mailbox. How do I determine what the issue is?

User avatar
sozzled
Joomla! Exemplar
Joomla! Exemplar
Posts: 8025
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia
Contact:

Re: Email not working Joomla 3.8.5

Post by sozzled » Thu Feb 22, 2018 9:12 pm

ncwebdude2 wrote:Have checked with Rockettheme and Roboform they seem to think its a Joomla issue.
Well, yes, no and maybe. As I saw in your other topic (before @leolam suggested that you start this new one here), the mere mention of GoDaddy sends shivers down most people's spines. (To all my friends, relax, take a deep breath, we know, we've all seen it before). Of all the webhosting providers in the world, whenever there's a problem with a Joomla website, the people at G*D**** point the accusing finger at "Joomla"; that's just the nature of their game and the level of "technical expertise" that they possess.

There could be many reasons why your email is not working. As @JAVesey wrote, have you used the mail testing feature in the Global Configuration? It's possible that the version of the contact form you're using may not be compatible with the version of Joomla or PHP that you're using. The rest of what we might add, by way of commentary, advice or suggestion, would be pure guesswork on our part.

Not knowing what we need to know makes diagnosis of the issue somewhat ... impossible. You stated (in your other topic) that this had been working before the update to J! 3.8. Update from what, specifically? Were other changes made with the hosting environment, to any other extensions you've installed or Global Configuration settings around the same time as well?

Lastly: Image
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 28
Joined: Sat Mar 21, 2015 5:24 pm

Re: Email not working Joomla 3.8.5

Post by ncwebdude2 » Thu Feb 22, 2018 9:40 pm

I keep a record of my updates for all 29 of my clients. I had updated this account from VJ3.6.4 J3.7.2 3.7.5 J3.8.1 J3..8.4 J3.8.5. I don't know exactly when the issue started but a call from one of their customers complained that it wasn't working (the Contact Us). GoDaddy is "getting smarter" and I have been able to help them solve issues with Joomla over the years. They now seem to have a Joomla support specialist when I contact them.
I have changed the PHP version (on GoDaddy) from 5.6 to 7.1 in an attempt to see if that helped, no effect. The Rockettheme response suggested that I check the recent plugins but there were none at the time. I really appreciate you guys on this forum.

User avatar
sozzled
Joomla! Exemplar
Joomla! Exemplar
Posts: 8025
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia
Contact:

Re: Email not working Joomla 3.8.5

Post by sozzled » Thu Feb 22, 2018 9:59 pm

The fact that you've kept a record of the history of the website, from J! 3.6.4 through to J! 3.8.5 "helps" in one sense but it really doesn't confirm that the problem just began, spontaneously, for no apparent reason, simply by updating from one of those older versions to J! 3.8.5. It just doesn't make sense. It particularly doesn't make sense if none of your other websites are exhibiting this behaviour and they're all constructed more-or-less identically and they all would fail from the same cause.

How, specifically, did you progress from J! 3.6.4 through to J! 3.8.5? Some of the more horrifying tales we've read recently come from people proselytising GD's cPanel/Softaculous "cure-all" Joomla update method. There is one, and only one, recommended update method and that's to use the Joomla! Update component; anything else is just mythology. The trouble is that I don't know what you know; none of us knows what you know. Sorry, I've done what I can do to gently hint at a way forward but my hands are tied here.
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 28
Joined: Sat Mar 21, 2015 5:24 pm

Email not working Joomla 3.8.5

Post by ncwebdude2 » Fri Feb 23, 2018 5:04 pm

If I am the only user affected by this then I will need to seek another solution. BTW, I have never used Softaculous to update the sites, always use the Joomla Updater method but thanks for your advice. If I don't have be concerned with this issue with this version I can update my other sites. One of my clients did respond that he received a test Contact Us so I guess that I will proceed with the others. Thanks for looking out for us.

User avatar
sozzled
Joomla! Exemplar
Joomla! Exemplar
Posts: 8025
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia
Contact:

Re: Email not working Joomla 3.8.5

Post by sozzled » Fri Feb 23, 2018 5:20 pm

I have been at pains to point out that, without the information generated by the Forum Post Assistant tool, we're only able to guess at what might be the cause of this problem. There may be a problem with the email server, with the mail account on that server, with trying to send mail via PHP or Sendmail—we haven't event tried SMTP.

The gist of the question is simple: "Is there anything known about updating to J! 3.8.5 that affects email?" The answer to that question is no but there's a mathematically small probability that people may encounter a problem as a consequence of, or coincidental to, updating to J! 3.8.5. How these thing occur is still unknown.

Good luck
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 28
Joined: Sat Mar 21, 2015 5:24 pm

Re: Email not working Joomla 3.8.5

Post by ncwebdude2 » Sat Feb 24, 2018 5:15 pm

libraries - Joomla.PNG
Forum post PHP Error asst.PNG
error.php snippet.PNG
Thanks, I ran the FPA.php and have attached some of the screen shots. The error report shows a location that I can find the issue, but how can I fix it? Forum Post Assistant:
Last PHP Error(s) Reported :: Forum Post Assistant (v1.3.9) : 24th February 2018 wrote:[20-Feb-2018 16:44:14 UTC] PHP Fatal error: require_once(): Failed opening required '/home/jem365/public_html/libraries/joomla/document/html/renderer/head.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/jem365/public_html/templates/rt_cygnet/error.php on line 165
Forum Post Assistant (v1.3.9) : 24th February 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.5-Stable (Amani) 6-February-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.8
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 1 | Cache: 0 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 115 | Session handler: database | Shared sessions: 0 | SSL: 0 | FrontEdit: 1 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | dbConnection Type: mysqli | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 2.6.32-773.26.1.lve1.4.46.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 1324.57 GiB |

PHP Configuration :: Version: 7.1.12 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 32767 | Log Errors To: error_log | Last Known Error: 20th February 2018 16:44:14. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 2M | Max. POST Size: 8M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 128M

MySQL Configuration :: Version: 5.6.36-cll-lve (Client:5.6.36) | Host: --protected-- (--protected--) | Collation: latin1_swedish_ci (Character Set: latin1) | Database Size: 10.72 MiB | #of Tables: 116
Detailed Environment :: wrote:PHP Extensions :: Core (7.1.12) | date (7.1.12) | libxml (7.1.12) | openssl (7.1.12) | pcre (7.1.12) | sqlite3 (7.1.12) | zlib (7.1.12) | bz2 (7.1.12) | calendar (7.1.12) | ctype (7.1.12) | curl (7.1.12) | hash (1.0) | filter (7.1.12) | ftp (7.1.12) | gettext (7.1.12) | gmp (7.1.12) | SPL (7.1.12) | iconv (7.1.12) | pcntl (7.1.12) | readline (7.1.12) | Reflection (7.1.12) | session (7.1.12) | standard (7.1.12) | shmop (7.1.12) | SimpleXML (7.1.12) | mbstring (7.1.12) | tokenizer (7.1.12) | xml (7.1.12) | cgi-fcgi () | imagick (3.4.3RC4) | Phar (2.0.2) | bcmath (7.1.12) | imap (7.1.12) | posix (7.1.12) | inotify (2.0.0) | dom (20031129) | intl (1.1.0) | json (1.5.0) | PDO (7.1.12) | fileinfo (1.0.5) | xmlreader (7.1.12) | gd (7.1.12) | soap (7.1.12) | xmlrpc (7.1.12) | pdo_mysql (7.1.12) | xmlwriter (7.1.12) | exif (7.1.12) | mcrypt (7.1.12) | pdo_sqlite (7.1.12) | mysqli (7.1.12) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | Zend Engine (3.1.0) |
Potential Missing Extensions :: zip | mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 36918 | Threads: 14 | Questions: 12406373 | Slow queries: 305 | Opens: 222813 | Flush tables: 1 | Open tables: 5000 | Queries per second avg: 336.052 |
Extensions Discovered :: wrote:Components :: SITE :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 | WF_ANCHOR_TITLE (2.6.26) 1 | WF_BROWSER_TITLE (2.6.26) 1 | WF_AUTOSAVE_TITLE (2.6.26) 1 | WF_FONTSELECT_TITLE (2.6.26) 1 | WF_FONTCOLOR_TITLE (2.6.26) 1 | WF_IMGMANAGER_TITLE (2.6.26) 1 | WF_FONTSIZESELECT_TITLE (2.6.26) 1 | WF_XHTMLXTRAS_TITLE (2.6.26) 1 | WF_CHARMAP_TITLE (2.6.26) 1 | WF_KITCHENSINK_TITLE (2.6.26) 1 | WF_HR_TITLE (2.6.26) 1 | WF_FULLSCREEN_TITLE (2.6.26) 1 | WF_TEXTCASE_TITLE (2.6.26) 1 | WF_DIRECTIONALITY_TITLE (2.6.26) 1 | WF_PRINT_TITLE (2.6.26) 1 | WF_STYLE_TITLE (2.6.26) 1 | WF_ARTICLE_TITLE (2.6.26) 1 | WF_SOURCE_TITLE (2.6.26) 1 | WF_STYLESELECT_TITLE (2.6.26) 1 | WF_EMOTIONS_TITLE (2.6.26) 1 | WF_LAYER_TITLE (2.6.26) 1 | WF_LINK_TITLE (2.6.26) 1 | WF_LISTS_TITLE (2.6.26) 1 | WF_FORMATSELECT_TITLE (2.6.26) 1 | WF_CONTEXTMENU_TITLE (2.6.26) 1 | WF_CLIPBOARD_TITLE (2.6.26) 1 | WF_MEDIA_TITLE (2.6.26) 1 | WF_SPELLCHECKER_TITLE (2.6.26) 1 | WF_VISUALCHARS_TITLE (2.6.26) 1 | WF_VISUALBLOCKS_TITLE (2.6.26) 1 | WF_NONBREAKING_TITLE (2.6.26) 1 | WF_TABLE_TITLE (2.6.26) 1 | WF_PREVIEW_TITLE (2.6.26) 1 | WF_CLEANUP_TITLE (2.6.26) 1 | WF_SEARCHREPLACE_TITLE (2.6.26) 1 | WF_INLINEPOPUPS_TITLE (2.6.26) 1 | WF_LINK_SEARCH_TITLE (2.6.26) 1 | WF_FILESYSTEM_JOOMLA_TITLE (2.6.26) 1 | WF_LINKS_JOOMLALINKS_TITLE (2.6.26) 1 | WF_AGGREGATOR_DAILYMOTION_TITL (2.6.26) 1 | WF_AGGREGATOR_[youtube]_TITLE (2.6.26) 1 | WF_AGGREGATOR_VIMEO_TITLE (2.6.26) 1 | WF_AGGREGATOR_VINE_TITLE (2.6.26) 1 | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.26) 1 | WF_POPUPS_WINDOW_TITLE (2.6.26) 1 |
Components :: ADMIN :: com_contenthistory (3.2.0) 1 | com_messages (3.0.0) 1 | COM_GANTRY (4.1.34) 1 | com_ajax (3.2.0) 1 | com_finder (3.0.0) 1 | com_media (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_config (3.0.0) 1 | eXtplorer (2.1.8) 0 | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_templates (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_categories (3.0.0) 1 | com_redirect (3.0.0) 1 | RokSprocket (2.1.21) 1 | com_associations (3.7.0) 1 | com_plugins (3.0.0) 1 | RokGallery (2.42) 1 | com_tags (3.1.0) 1 | com_menus (3.0.0) 1 | FlexiContact (11.03) 1 | com_postinstall (3.2.0) 1 | com_modules (3.0.0) 1 | com_users (3.0.0) 1 | com_admin (3.0.0) 1 | com_fields (3.7.0) 1 | com_checkin (3.0.0) 1 | com_bfstop (1.4.0) 1 | com_login (3.0.0) 1 | com_content (3.0.0) 1 | com_languages (3.0.0) 1 | com_rsform (2.0.6) 1 | Akeeba (6.0.0) 1 | com_cpanel (3.0.0) 1 | com_installer (3.0.0) 1 | COM_JCE (2.6.26) 1 | com_search (3.0.0) 1 |

Modules :: SITE :: mod_articles_popular (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_category (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_random_image (3.0.0) 1 | RokGallery Module (2.42) 1 | mod_articles_news (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_articles_archive (3.0.0) 1 | RokNavMenu (2.0.9) 1 | mod_menu (3.0.0) 1 | mod_login (3.0.0) 1 | RSForm! Pro Module (1.4.0) 1 | mod_search (3.0.0) 1 | RokSprocket Module (2.1.21) 1 | mod_finder (3.0.0) 1 |
Modules :: ADMIN :: mod_stats_admin (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_sampledata (3.8.0) 0 | mod_custom (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_status (3.0.0) 1 | mod_title (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_login (3.0.0) 1 | mod_version (3.0.0) 1 |

Plugins :: SITE :: plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | Button - RokGallery (2.42) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors_codemirror (5.34.0) 1 | plg_editors_jce (2.6.26) 1 | plg_editors_tinymce (4.5.8) 1 | plg_search_tags (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_stats (3.5.0) 1 | plg_system_highlight (3.0.0) 1 | System - RokSprocket (2.1.21) 1 | System - RSForm! Pro reCAPTCHA (1.52.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_remember (3.0.0) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK_T (1.1) 1 | plg_system_fields (3.7.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_jce (2.6.26) 1 | System - RokGallery (2.42) 1 | plg_system_languagecode (3.0.0) 0 | System - RokExtender (2.0.0) 1 | PLG_SYSTEM_BACKUPONUPDATE_TITL (3.7) 1 | plg_system_updatenotification (3.5.0) 1 | System - RokCommon (3.2.5) 1 | System - Gantry 4 (4.1.34) 1 | plg_system_p3p (3.0.0) 0 | plg_system_bfstop (1.4.1) 1 | plg_system_sef (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_logout (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_jce (2.6.26) 1 | AllVideos (by JoomlaWorks) (4.8.0) 1 | AllVideos (by JoomlaWorks) (4.8.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | Content - RokInjectModule (1.7) 1 | plg_content_pagebreak (3.0.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_jce (2.6.26) 1 | plg_quickicon_akeebabackup (1.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_rsform (1.0.0) 1 | plg_installer_jce (2.6.26) 1 | plg_installer_webinstaller (1.1.1) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_extension_jce (2.6.26) 1 | plg_captcha_recaptcha (3.4.0) 1 |
Templates Discovered :: wrote:Templates :: SITE :: rt_cygnet (1.4) 1 | protostar (1.0) 1 | beez3 (3.1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |
You do not have the required permissions to view the files attached to this post.

User avatar
sozzled
Joomla! Exemplar
Joomla! Exemplar
Posts: 8025
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia
Contact:

Re: Email not working Joomla 3.8.5

Post by sozzled » Sat Feb 24, 2018 7:51 pm

Thanks for [eventually] posting the FPA report. There are a few stand-out items requiring attention:

1) The PHP Max. Upload Size (2M) and Max. POST Size (8M) are too low. Set Max. Upload Size = 20 MB/50MB/100MB whatever you want but 2 MB is too small and will cause larger extension installations to fail (same for Max. POST size). In any case, these low values will cause problems when attempting to update Joomla!

2) The database collation type is latin_swedish_ci (character encoding latin1) which is "wrong" for J! 3.8.5: the standard, from J! 3.5.0 onward, is the collation type to be utf8mb4_unicode_ci (character encoding utf8mb4). I don't know how you created your J! 3.8.5 website but I suspect its life originally began before J! 3.5 and it was updated by not using the Joomla! Update component (that should have fixed this matter).

3) There is an error associated with the Rockettheme Cygnet template. Although it would seem (from my cursory look at RT's website) that v1.4 is the current version available for download, it may be worth reporting the error that you have.

4) I note that you have eXtplorer installed. This extension has had a long and (shall we say) "inglorious" reputation with Joomla over the years. While the latest version of this extension is v2.1.10, and the JED states that it's "compatible with J! 3.7) it hasn't been updated for seven months. Perhaps it's unfortunate that it's known for being exploited, it's entirely your decision if you want to retain it.

I can't see anything else that's obvious—most of the site seems to be up to date as far as extension versions are concerned—but the PHP settings I referred to in point (1) above, and the database matters in point (2) require your first attention.

I hope some of this helps.

By the way, have you tried to configure your site to work with SMTP? ???
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 26124
Joined: Mon Oct 27, 2008 9:27 pm
Location: Akershus, Norway

Re: Email not working Joomla 3.8.5

Post by Per Yngve Berg » Sat Feb 24, 2018 10:25 pm

What email account do you use for the system email?
Is it one hosted by Godaddy and with the same domain as your web site?

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 28
Joined: Sat Mar 21, 2015 5:24 pm

Re: Email not working Joomla 3.8.5

Post by ncwebdude2 » Sun Feb 25, 2018 9:16 pm

Thanks for your help. I have uninstalled eXtplorer. I reset the MaxUpload and Post to 32MB. Don't have a clue about updating latin_swedish_ci to utf8mb4_unicode_ci . This client started with me on Joomla 1.5 and has been updated many times including new Template changes. I generally used SP Transfer or SP Updater. I know that this sheds little light on how the Unicode was left behind but I have no idea about how to fix. Perhaps If I reinstalled Joomla 3.8.5 from scratch and then tried to use Akeeba Back ups or SP transfer to move the content, would that be the best solution? I would hope that the Content would not retain the old coding,
Aside from the critical email issue the site is working.
I still have not checked with Rockettetheme re the specific error code and .php file issue.
I really appreciate your expert advice.

Per Yngve, regarding your question, "Is it one hosted by Godaddy and with the same domain as your web site? The answer is No.
As far as your first question "What email account do you use for the system email? I really don't know. My test email is on a Google passthrough, the client is using Charter.net. I assume that with the site hosted at GoDaddy that I have to use the localhost setting.

User avatar
sozzled
Joomla! Exemplar
Joomla! Exemplar
Posts: 8025
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia
Contact:

Re: Email not working Joomla 3.8.5

Post by sozzled » Sun Feb 25, 2018 9:34 pm

A few [random] observations here:

1) Thanks for the information about the provenance of the website. It shouldn't be an issue how you migrated from J! 1.5 to J! 3.x but that's not particularly important, anyway. There's a nice feature of Akeeba's Admin Tools that will fix the database collation / character encoding. The free version of Admin Tools has this facility.

2) Good to hear you've taken onboard the suggestions about removing eXtplorer. Also good to know that you've increased the PHP "upload" quotas; they sound about right to me.

3) Knowing that you're using a Google mail account (to generate site mail) is important. I suggest you configure your mail to use SMTP instead of PHP or Sendmail. I don't have the references at my fingertips but there should be information on Google's (or GMail) FAQs to assist you.

4) I would hold off from trying to replace the site with a fresh instance of J! 3.8.5 at this time. It may be an idea but it's not one that I would recommend. Theoretically the questions you've asked should have been ones that your webhosting provider could have assisted you with—assuming, of course, that your webhosting provider's support personnel had any familiarity with operating Joomla websites on their platform. ;)

5) I was guessing a little about whether the frontend template may have any impact; it may or may not have any but I thought it safer to draw your attention to it and let you exhaust that line of investigation yourself.

I think point (3) above is where you should focus your attention.
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 26124
Joined: Mon Oct 27, 2008 9:27 pm
Location: Akershus, Norway

Re: Email not working Joomla 3.8.5

Post by Per Yngve Berg » Sun Feb 25, 2018 10:11 pm

In order to be able to login to your Gmail account from Joomla, you have to set a Application Specific Passwords (ASP) in Google and set Joomla to use SMTP.

https://support.google.com/accounts/answer/185833

https://docs.joomla.org/How_do_I_use_Gm ... _server%3F

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 28
Joined: Sat Mar 21, 2015 5:24 pm

Re: Email not working Joomla 3.8.5

Post by ncwebdude2 » Tue Feb 27, 2018 6:34 pm

This is the latest FPA. My mail is still not working the way that it had been. (PHP Mail) I also tried Sendmail. It does not indicate any issues with the template. I have added another Template to test after Assignning the page to the new one, but contact or forms still do not send. I used the Akeeba Administrator Tools and it is now using the utf8_general_ci. (Still shows latin1 though)
Last PHP Error(s) Reported :: Forum Post Assistant (v1.3.9) : 27th February 2018 wrote:[25-Feb-2018 10:12:27 UTC] PHP Notice: Undefined offset: 1 in /home/jem365/public_html/libraries/src/Environment/Browser.php on line 363
Forum Post Assistant (v1.3.9) : 27th February 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.5-Stable (Amani) 6-February-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (644) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.8
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 1 | Cache: 0 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 115 | Session handler: database | Shared sessions: 0 | SSL: 0 | FrontEdit: 1 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | dbConnection Type: mysqli | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 2.6.32-773.26.1.lve1.4.46.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 1273.81 GiB |

PHP Configuration :: Version: 7.1.12 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 32767 | Log Errors To: error_log | Last Known Error: 25th February 2018 10:12:27. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 32M | Max. POST Size: 32M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 128M

MySQL Configuration :: Version: 5.6.36-cll-lve (Client:5.6.36) | Host: --protected-- (--protected--) | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 5.83 MiB | #of Tables: 134
Detailed Environment :: wrote:PHP Extensions :: Core (7.1.12) | date (7.1.12) | libxml (7.1.12) | openssl (7.1.12) | pcre (7.1.12) | sqlite3 (7.1.12) | zlib (7.1.12) | bz2 (7.1.12) | calendar (7.1.12) | ctype (7.1.12) | curl (7.1.12) | hash (1.0) | filter (7.1.12) | ftp (7.1.12) | gettext (7.1.12) | gmp (7.1.12) | SPL (7.1.12) | iconv (7.1.12) | pcntl (7.1.12) | readline (7.1.12) | Reflection (7.1.12) | session (7.1.12) | standard (7.1.12) | shmop (7.1.12) | SimpleXML (7.1.12) | mbstring (7.1.12) | tokenizer (7.1.12) | xml (7.1.12) | cgi-fcgi () | imagick (3.4.3RC4) | Phar (2.0.2) | bcmath (7.1.12) | imap (7.1.12) | posix (7.1.12) | inotify (2.0.0) | dom (20031129) | intl (1.1.0) | json (1.5.0) | PDO (7.1.12) | fileinfo (1.0.5) | xmlreader (7.1.12) | gd (7.1.12) | soap (7.1.12) | xmlrpc (7.1.12) | pdo_mysql (7.1.12) | xmlwriter (7.1.12) | exif (7.1.12) | mcrypt (7.1.12) | pdo_sqlite (7.1.12) | mysqli (7.1.12) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | Zend Engine (3.1.0) |
Potential Missing Extensions :: zip | mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 9888 | Threads: 13 | Questions: 4546094 | Slow queries: 0 | Opens: 12929 | Flush tables: 1 | Open tables: 5000 | Queries per second avg: 459.758 |
Extensions Discovered :: wrote:Components :: SITE :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 | WF_ANCHOR_TITLE (2.6.26) 1 | WF_BROWSER_TITLE (2.6.26) 1 | WF_AUTOSAVE_TITLE (2.6.26) 1 | WF_FONTSELECT_TITLE (2.6.26) 1 | WF_FONTCOLOR_TITLE (2.6.26) 1 | WF_IMGMANAGER_TITLE (2.6.26) 1 | WF_FONTSIZESELECT_TITLE (2.6.26) 1 | WF_XHTMLXTRAS_TITLE (2.6.26) 1 | WF_CHARMAP_TITLE (2.6.26) 1 | WF_KITCHENSINK_TITLE (2.6.26) 1 | WF_HR_TITLE (2.6.26) 1 | WF_FULLSCREEN_TITLE (2.6.26) 1 | WF_TEXTCASE_TITLE (2.6.26) 1 | WF_DIRECTIONALITY_TITLE (2.6.26) 1 | WF_PRINT_TITLE (2.6.26) 1 | WF_STYLE_TITLE (2.6.26) 1 | WF_ARTICLE_TITLE (2.6.26) 1 | WF_SOURCE_TITLE (2.6.26) 1 | WF_STYLESELECT_TITLE (2.6.26) 1 | WF_EMOTIONS_TITLE (2.6.26) 1 | WF_LAYER_TITLE (2.6.26) 1 | WF_LINK_TITLE (2.6.26) 1 | WF_LISTS_TITLE (2.6.26) 1 | WF_FORMATSELECT_TITLE (2.6.26) 1 | WF_CONTEXTMENU_TITLE (2.6.26) 1 | WF_CLIPBOARD_TITLE (2.6.26) 1 | WF_MEDIA_TITLE (2.6.26) 1 | WF_SPELLCHECKER_TITLE (2.6.26) 1 | WF_VISUALCHARS_TITLE (2.6.26) 1 | WF_VISUALBLOCKS_TITLE (2.6.26) 1 | WF_NONBREAKING_TITLE (2.6.26) 1 | WF_TABLE_TITLE (2.6.26) 1 | WF_PREVIEW_TITLE (2.6.26) 1 | WF_CLEANUP_TITLE (2.6.26) 1 | WF_SEARCHREPLACE_TITLE (2.6.26) 1 | WF_INLINEPOPUPS_TITLE (2.6.26) 1 | WF_LINK_SEARCH_TITLE (2.6.26) 1 | WF_FILESYSTEM_JOOMLA_TITLE (2.6.26) 1 | WF_LINKS_JOOMLALINKS_TITLE (2.6.26) 1 | WF_AGGREGATOR_DAILYMOTION_TITL (2.6.26) 1 | WF_AGGREGATOR_[youtube]_TITLE (2.6.26) 1 | WF_AGGREGATOR_VIMEO_TITLE (2.6.26) 1 | WF_AGGREGATOR_VINE_TITLE (2.6.26) 1 | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.26) 1 | WF_POPUPS_WINDOW_TITLE (2.6.26) 1 |
Components :: ADMIN :: com_contenthistory (3.2.0) 1 | com_messages (3.0.0) 1 | COM_GANTRY (4.1.34) 1 | Admintools (5.0.2) 1 | com_ajax (3.2.0) 1 | com_finder (3.0.0) 1 | com_media (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_config (3.0.0) 1 | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_templates (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_categories (3.0.0) 1 | com_redirect (3.0.0) 1 | RokSprocket (2.1.21) 1 | com_associations (3.7.0) 1 | com_plugins (3.0.0) 1 | RokGallery (2.42) 1 | com_tags (3.1.0) 1 | com_menus (3.0.0) 1 | FlexiContact (11.03) 1 | com_postinstall (3.2.0) 1 | com_modules (3.0.0) 1 | com_users (3.0.0) 1 | com_admin (3.0.0) 1 | com_fields (3.7.0) 1 | com_checkin (3.0.0) 1 | com_bfstop (1.4.0) 1 | com_login (3.0.0) 1 | com_content (3.0.0) 1 | com_languages (3.0.0) 1 | com_rsform (2.0.6) 1 | Akeeba (6.0.1) 1 | com_cpanel (3.0.0) 1 | com_installer (3.0.0) 1 | COM_JCE (2.6.26) 1 | com_search (3.0.0) 1 |

Modules :: SITE :: mod_articles_popular (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_category (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_random_image (3.0.0) 1 | RokGallery Module (2.42) 1 | mod_articles_news (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_articles_archive (3.0.0) 1 | RokNavMenu (2.0.9) 1 | mod_menu (3.0.0) 1 | mod_login (3.0.0) 1 | RSForm! Pro Module (1.4.0) 1 | mod_search (3.0.0) 1 | RokSprocket Module (2.1.21) 1 | mod_finder (3.0.0) 1 |
Modules :: ADMIN :: mod_stats_admin (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_sampledata (3.8.0) 0 | mod_custom (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_status (3.0.0) 1 | mod_title (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_login (3.0.0) 1 | mod_version (3.0.0) 1 |

Plugins :: SITE :: plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | Button - RokGallery (2.42) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors_codemirror (5.34.0) 1 | plg_editors_jce (2.6.26) 1 | plg_editors_tinymce (4.5.8) 1 | plg_search_tags (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_stats (3.5.0) 1 | System - Admin Tools (5.0.2) 1 | plg_system_highlight (3.0.0) 1 | System - RokSprocket (2.1.21) 1 | System - RSForm! Pro reCAPTCHA (1.52.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_remember (3.0.0) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK_T (1.1) 1 | plg_system_fields (3.7.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_jce (2.6.26) 1 | System - RokGallery (2.42) 1 | plg_system_languagecode (3.0.0) 0 | System - RokExtender (2.0.0) 1 | PLG_SYSTEM_BACKUPONUPDATE_TITL (3.7) 1 | plg_system_updatenotification (3.5.0) 1 | System - RokCommon (3.2.5) 1 | System - Gantry 4 (4.1.34) 1 | plg_system_p3p (3.0.0) 0 | plg_system_bfstop (1.4.1) 1 | plg_system_sef (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_logout (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_jce (2.6.26) 1 | AllVideos (by JoomlaWorks) (4.8.0) 1 | AllVideos (by JoomlaWorks) (4.8.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | Content - RokInjectModule (1.7) 1 | plg_content_pagebreak (3.0.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_jce (2.6.26) 1 | plg_quickicon_akeebabackup (1.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_rsform (1.0.0) 1 | plg_installer_jce (2.6.26) 1 | plg_installer_webinstaller (1.1.1) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_extension_jce (2.6.26) 1 | plg_captcha_recaptcha (3.4.0) 1 |
Templates Discovered :: wrote:Templates :: SITE :: rt_tessellate (1.8) 1 | rt_cygnet (1.4) 1 | protostar (1.0) 1 | beez3 (3.1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 28
Joined: Sat Mar 21, 2015 5:24 pm

Re: Email not working Joomla 3.8.5

Post by ncwebdude2 » Tue Feb 27, 2018 6:46 pm

My client is not using Google mail and PHP Mail has worked fine in the past. This is a truly perplexing issue and I'm glad to learn that it is rare. Thanks again for your advice and help.

User avatar
Per Yngve Berg
Joomla! Master
Joomla! Master
Posts: 26124
Joined: Mon Oct 27, 2008 9:27 pm
Location: Akershus, Norway

Re: Email not working Joomla 3.8.5

Post by Per Yngve Berg » Tue Feb 27, 2018 7:24 pm

[20-Feb-2018 16:44:14 UTC] PHP Fatal error: require_once(): Failed opening required '/home/jem365/public_html/libraries/joomla/document/html/renderer/head.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/jem365/public_html/templates/rt_cygnet/error.php on line 165
PHP Configuration :: Version: 7.1.12
Why do you have an include to php 5.6 when you run version 7.1?

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 28
Joined: Sat Mar 21, 2015 5:24 pm

Re: Email not working Joomla 3.8.5

Post by ncwebdude2 » Tue Feb 27, 2018 9:09 pm

I recently updated from PHP 5.6 to 7.1. Thinking that would make all of the needed changes. When I ran the Akeeba Admin Tools it seemed to fix.
Last PHP Error(s) Reported :: Forum Post Assistant (v1.3.9) : 27th February 2018 wrote:
[25-Feb-2018 10:12:27 UTC] PHP Notice: Undefined offset: 1 in /home/jem365/public_html/libraries/src/Environment/Browser.php on line 363

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 28
Joined: Sat Mar 21, 2015 5:24 pm

Re: Email not working Joomla 3.8.5

Post by ncwebdude2 » Tue Mar 06, 2018 4:37 pm

After updating the PHP to 7.1, running Admin Tools and clearing the cache I retested the PHP and Sendmail but it continues to fail. "
Problem Description :: Forum Post Assistant (v1.3.9) : 6th March 2018 wrote:Mail not sending in PHPor Sendmai
Last PHP Error(s) Reported :: Forum Post Assistant (v1.3.9) : 6th March 2018 wrote:[03-Mar-2018 01:13:56 UTC] PHP Notice: Trying to get property of non-object in /home/jem365/public_html/plugins/system/rsfprecaptchav2/rsfprecaptchav2.php on line 209
Actions Taken To Resolve by Forum Post Assistant (v1.3.9) 6th March 2018 wrote:Cleared cache resent tests that both failed.
Forum Post Assistant (v1.3.9) : 6th March 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.5-Stable (Amani) 6-February-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.8
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 1 | Cache: 0 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 115 | Session handler: database | Shared sessions: 0 | SSL: 0 | FrontEdit: 1 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | dbConnection Type: mysqli | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 2.6.32-773.26.1.lve1.4.46.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 1203.97 GiB |

PHP Configuration :: Version: 7.1.12 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 32767 | Log Errors To: error_log | Last Known Error: 03rd March 2018 01:13:56. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 32M | Max. POST Size: 32M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 128M

MySQL Configuration :: Version: 5.6.36-cll-lve (Client:5.6.36) | Host: --protected-- (--protected--) | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 7.87 MiB | #of Tables: 134
Detailed Environment :: wrote:PHP Extensions :: Core (7.1.12) | date (7.1.12) | libxml (7.1.12) | openssl (7.1.12) | pcre (7.1.12) | sqlite3 (7.1.12) | zlib (7.1.12) | bz2 (7.1.12) | calendar (7.1.12) | ctype (7.1.12) | curl (7.1.12) | hash (1.0) | filter (7.1.12) | ftp (7.1.12) | gettext (7.1.12) | gmp (7.1.12) | SPL (7.1.12) | iconv (7.1.12) | pcntl (7.1.12) | readline (7.1.12) | Reflection (7.1.12) | session (7.1.12) | standard (7.1.12) | shmop (7.1.12) | SimpleXML (7.1.12) | mbstring (7.1.12) | tokenizer (7.1.12) | xml (7.1.12) | cgi-fcgi () | imagick (3.4.3RC4) | Phar (2.0.2) | bcmath (7.1.12) | imap (7.1.12) | posix (7.1.12) | inotify (2.0.0) | dom (20031129) | intl (1.1.0) | json (1.5.0) | PDO (7.1.12) | fileinfo (1.0.5) | xmlreader (7.1.12) | gd (7.1.12) | soap (7.1.12) | xmlrpc (7.1.12) | pdo_mysql (7.1.12) | xmlwriter (7.1.12) | exif (7.1.12) | mcrypt (7.1.12) | pdo_sqlite (7.1.12) | mysqli (7.1.12) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b396954eeb2d1d9ed7902b8bae237b287f21ad9e $) | Zend Engine (3.1.0) |
Potential Missing Extensions :: zip | mysql | suhosin |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 92451 | Threads: 8 | Questions: 40366439 | Slow queries: 27 | Opens: 510176 | Flush tables: 1 | Open tables: 5000 | Queries per second avg: 436.625 |
Extensions Discovered :: wrote:Components :: SITE :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 | WF_ANCHOR_TITLE (2.6.26) 1 | WF_BROWSER_TITLE (2.6.26) 1 | WF_AUTOSAVE_TITLE (2.6.26) 1 | WF_FONTSELECT_TITLE (2.6.26) 1 | WF_FONTCOLOR_TITLE (2.6.26) 1 | WF_IMGMANAGER_TITLE (2.6.26) 1 | WF_FONTSIZESELECT_TITLE (2.6.26) 1 | WF_XHTMLXTRAS_TITLE (2.6.26) 1 | WF_CHARMAP_TITLE (2.6.26) 1 | WF_KITCHENSINK_TITLE (2.6.26) 1 | WF_HR_TITLE (2.6.26) 1 | WF_FULLSCREEN_TITLE (2.6.26) 1 | WF_TEXTCASE_TITLE (2.6.26) 1 | WF_DIRECTIONALITY_TITLE (2.6.26) 1 | WF_PRINT_TITLE (2.6.26) 1 | WF_STYLE_TITLE (2.6.26) 1 | WF_ARTICLE_TITLE (2.6.26) 1 | WF_SOURCE_TITLE (2.6.26) 1 | WF_STYLESELECT_TITLE (2.6.26) 1 | WF_EMOTIONS_TITLE (2.6.26) 1 | WF_LAYER_TITLE (2.6.26) 1 | WF_LINK_TITLE (2.6.26) 1 | WF_LISTS_TITLE (2.6.26) 1 | WF_FORMATSELECT_TITLE (2.6.26) 1 | WF_CONTEXTMENU_TITLE (2.6.26) 1 | WF_CLIPBOARD_TITLE (2.6.26) 1 | WF_MEDIA_TITLE (2.6.26) 1 | WF_SPELLCHECKER_TITLE (2.6.26) 1 | WF_VISUALCHARS_TITLE (2.6.26) 1 | WF_VISUALBLOCKS_TITLE (2.6.26) 1 | WF_NONBREAKING_TITLE (2.6.26) 1 | WF_TABLE_TITLE (2.6.26) 1 | WF_PREVIEW_TITLE (2.6.26) 1 | WF_CLEANUP_TITLE (2.6.26) 1 | WF_SEARCHREPLACE_TITLE (2.6.26) 1 | WF_INLINEPOPUPS_TITLE (2.6.26) 1 | WF_LINK_SEARCH_TITLE (2.6.26) 1 | WF_FILESYSTEM_JOOMLA_TITLE (2.6.26) 1 | WF_LINKS_JOOMLALINKS_TITLE (2.6.26) 1 | WF_AGGREGATOR_DAILYMOTION_TITL (2.6.26) 1 | WF_AGGREGATOR_[youtube]_TITLE (2.6.26) 1 | WF_AGGREGATOR_VIMEO_TITLE (2.6.26) 1 | WF_AGGREGATOR_VINE_TITLE (2.6.26) 1 | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.26) 1 | WF_POPUPS_WINDOW_TITLE (2.6.26) 1 |
Components :: ADMIN :: com_contenthistory (3.2.0) 1 | com_messages (3.0.0) 1 | COM_GANTRY (4.1.34) 1 | Admintools (5.0.2) 1 | com_ajax (3.2.0) 1 | com_finder (3.0.0) 1 | com_media (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_config (3.0.0) 1 | com_banners (3.0.0) 1 | com_cache (3.0.0) 1 | com_templates (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_categories (3.0.0) 1 | com_redirect (3.0.0) 1 | RokSprocket (2.1.21) 1 | com_associations (3.7.0) 1 | com_plugins (3.0.0) 1 | RokGallery (2.42) 1 | com_tags (3.1.0) 1 | com_menus (3.0.0) 1 | FlexiContact (11.03) 1 | com_postinstall (3.2.0) 1 | com_modules (3.0.0) 1 | com_users (3.0.0) 1 | com_admin (3.0.0) 1 | com_fields (3.7.0) 1 | com_checkin (3.0.0) 1 | com_bfstop (1.4.0) 1 | com_login (3.0.0) 1 | com_content (3.0.0) 1 | com_languages (3.0.0) 1 | com_rsform (2.0.6) 1 | Akeeba (6.0.1) 1 | com_cpanel (3.0.0) 1 | com_installer (3.0.0) 1 | COM_JCE (2.6.26) 1 | com_search (3.0.0) 1 |

Modules :: SITE :: mod_articles_popular (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_category (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_random_image (3.0.0) 1 | RokGallery Module (2.42) 1 | mod_articles_news (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_articles_archive (3.0.0) 1 | RokNavMenu (2.0.9) 1 | mod_menu (3.0.0) 1 | mod_login (3.0.0) 1 | RSForm! Pro Module (1.4.0) 1 | mod_search (3.0.0) 1 | RokSprocket Module (2.1.21) 1 | mod_finder (3.0.0) 1 |
Modules :: ADMIN :: mod_stats_admin (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_sampledata (3.8.0) 0 | mod_custom (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_status (3.0.0) 1 | mod_title (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_login (3.0.0) 1 | mod_version (3.0.0) 1 |

Plugins :: SITE :: plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | Button - RokGallery (2.42) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors_codemirror (5.34.0) 1 | plg_editors_jce (2.6.26) 1 | plg_editors_tinymce (4.5.8) 1 | plg_search_tags (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_stats (3.5.0) 1 | System - Admin Tools (5.0.2) 1 | plg_system_highlight (3.0.0) 1 | System - RokSprocket (2.1.21) 1 | System - RSForm! Pro reCAPTCHA (1.52.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_remember (3.0.0) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK_T (1.1) 1 | plg_system_fields (3.7.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_jce (2.6.26) 1 | System - RokGallery (2.42) 1 | plg_system_languagecode (3.0.0) 0 | System - RokExtender (2.0.0) 1 | PLG_SYSTEM_BACKUPONUPDATE_TITL (3.7) 1 | plg_system_updatenotification (3.5.0) 1 | System - RokCommon (3.2.5) 1 | System - Gantry 4 (4.1.34) 1 | plg_system_p3p (3.0.0) 0 | plg_system_bfstop (1.4.1) 1 | plg_system_sef (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_logout (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_jce (2.6.26) 1 | AllVideos (by JoomlaWorks) (4.8.0) 1 | AllVideos (by JoomlaWorks) (4.8.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | Content - RokInjectModule (1.7) 1 | plg_content_pagebreak (3.0.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_jce (2.6.26) 1 | plg_quickicon_akeebabackup (1.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_rsform (1.0.0) 1 | plg_installer_jce (2.6.26) 1 | plg_installer_webinstaller (1.1.1) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_extension_jce (2.6.26) 1 | plg_captcha_recaptcha (3.4.0) 1 |
Templates Discovered :: wrote:Templates :: SITE :: rt_tessellate (1.8) 1 | rt_cygnet (1.4) 1 | protostar (1.0) 1 | beez3 (3.1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |

User avatar
sozzled
Joomla! Exemplar
Joomla! Exemplar
Posts: 8025
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia
Contact:

Re: Email not working Joomla 3.8.5

Post by sozzled » Tue Mar 06, 2018 7:49 pm

1) Disable the plugin System - RSForm! Pro reCAPTCHA. According to the JED listing this extension has not been updated by its created for over 1½ years. The version you are using (1.52.0) causes an error in your site. You should ask the developer if this extension still works with J! 3.8.5.

2) I have previously (on two occasions) suggested that you investigate configuring your website to use SMTP instead of PHP or Sendmail. You have not indicated that you have tried this. Anything else I suggest is guessing on my part until you give that a try.
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

itoctopus
Joomla! Virtuoso
Joomla! Virtuoso
Posts: 4026
Joined: Mon Nov 25, 2013 4:35 pm
Location: Montreal, Canada
Contact:

Re: Email not working Joomla 3.8.5

Post by itoctopus » Tue Mar 06, 2018 11:44 pm

GoDaddy will only enable outgoing email from a hosted website on demand. So you must ask them to enable that for you in order for this to work. This measure is to prevent spam.
http://www.itoctopus.com - Joomla consulting at its finest
https://twitter.com/itoctopus - Follow us on Twitter

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 28
Joined: Sat Mar 21, 2015 5:24 pm

Re: Email not working Joomla 3.8.5

Post by ncwebdude2 » Fri Mar 09, 2018 8:04 pm

Thanks to everyone for the info and 'training' on the fpa-en.php useage. :) The issue was with the GoDaddy hosting, I had been blocked for unknown reasons and had to prove that the site was "clean". They were very nice and spent some considerable time helping me. I have several dozen sites and domains with them. Again thanks to each of you for your responses.


Post Reply

Return to “General Questions/New to Joomla! 3.x”