Problem with and auditing site

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Problem with and auditing site

Post by AMurray » Thu Mar 08, 2018 9:39 pm

I will ask the question here (General questions), but before I contact Phil ( or SiteGround support, I would like to ask if anyone else has had issues with the Myjoomla audit service in recent weeks.

I recently signed up for Siteground hosting, and transferred my site from previous host with Akeeba Kickstart - went smoothly no issues there.

I added the new site URL to, and added the connector plugin to the site in the normal manner, however, it has issues with the connection between my site and and keep getting the 504 Gateway Timeout messages.

I don't have control over "max execution time" PHP settings (but I think the global setting is 120 seconds). I am on shared hosting, but the higher end plan, (according to SiteGround this means less accounts per server, more resources per site). I am not running into the red as far as resource use is concerned.

I realised this is likely the web host's end, but I don't know why.

I have another site (with a different web host) that doesn't have the same issues, and I can complete the audits, backups, updates and so on that you can do through without problems.

I have repeatedly removed/re-entered the site, and uninstalled/reinstalled the connector plugin, both by uploading installer package, and the install by URL link provided on the site (and made the necessary addition to the Akeeba Tools settings).

Wondering if anyone else has had issues in recent days (last week or two).

In mean time I will ask Siteground support what is causing the 504 Gateway timeouts.

Thank you.
A Murray
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Re: Problem with and auditing site

Post by brian » Thu Mar 08, 2018 11:47 pm

All my sites and my client sites are with siteground and all of them are with myjoomla
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Re: Problem with and auditing site

Post by PhilTaylor-Prazgod » Sat Mar 10, 2018 10:52 am

This is not a support forum for - I provide full, timely, and free support for all customers through the contact form or direct to

Known issues with are not hidden, they are published in our Known Issues and Changelog pages, linked in the left menu on every page of our service.

It sounds like you have a complex file that the audit tool is timing out running our suspect content tool over. This can be quickly identified, with the debugging and logging tools I have.

Ask for help at for free assistance in getting the audit to complete.
Phil Taylor - Full Time Joomla/PHP Security Expert
Blue Flame Digital Solutions Limited.
-- Multi Award Winning Joomla Security & Auditing Service

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