If I disable user activation by administrator, they get the notification mail

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lamberttt
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If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Sat Jul 21, 2018 8:09 am

Can you please help me with my issue. Just recently after I have upgraded to Joomla 3.8.10 (not sure it happens after the upgrade) but the last successful registration and activation I had was last July 16, 2018 until the admin contacted me that users are not receiving email on their registrations so no email activation will be received by the admin. Many thanks.


lamberttt
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Re: If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Sat Jul 21, 2018 8:45 am

Send Mail - Yes
Disable Mass Mail - No
Mailer - SMTP
SMTP Host - mail.doleowwaitp.com
SMTP Port - 465
SMTP Security - SSL/TLS

Test mail is successul.

When I use the Self Activation emails will be received by user and Administrator, but when new user activation by Administrator no emails notification on both.

lamberttt
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Re: If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Sat Jul 21, 2018 9:43 am

Webdongle wrote:What settings in Users >>> Options ?
Setting in User Options

Allow User Registration - Yes
Guest User Group - Guest
Send Password - Yes
New User Account Activation - Self (Because when I choose Administrator no email notifications received)
Send Mail to Administrators - Yes

KianWilliam
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Re: If I disable user activation by administrator, they get the notification mail

Post by KianWilliam » Sat Jul 21, 2018 10:06 am

I also had this issue with my own insurance site, when I set the options from self to none, it worked for me
and the registered user was activated automatically.May be in the core files the option value for none should be changed with self option value.
Kian William

lamberttt
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Re: If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Sat Jul 21, 2018 10:35 am

KianWilliam wrote:I also had this issue with my own insurance site, when I set the options from self to none, it worked for me
and the registered user was activated automatically.May be in the core files the option value for none should be changed with self option value.
Kian William
Thanks Kian, when users tried to registered on my site when using Self in the activation, no issues - account are created on the backend, emails will be received by the user to activate their account as well as the administrator to be notified that new user has been registered. However we opted to have the activation on our side via email notification after the user have verified the activation on their email however this is the one missing. The email verification on the user end afterwards it will only generate email to the admin to activate. Once again, none and self (with email notifications) have no issue.

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Webdongle
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Re: If I disable user activation by administrator, they get the notification mail

Post by Webdongle » Sat Jul 21, 2018 10:41 am

What email are you using for site email? Perhaps your Host's email server doesn't like it?

viewtopic.php?t=582860 please

lamberttt
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Re: If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Sat Jul 21, 2018 11:38 am

Webdongle wrote:What email are you using for site email? Perhaps your Host's email server doesn't like it?

viewtopic.php?t=582860 please
I am using the email from my webhost. http://www.doleowwaitp.com

I am using itpuseradmin@doleowwaitp.com

lamberttt
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Re: If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Sat Jul 21, 2018 11:55 am

Webdongle wrote:What email are you using for site email? Perhaps your Host's email server doesn't like it?

viewtopic.php?t=582860 please
Can you check please and kindly inform me after your finish. Appreciate your help.

http://www.doleowwaitp.com/itpweb/fpa-en.php

lamberttt
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Re: If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Sat Jul 21, 2018 11:58 am

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Plugins :: SITE ::
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3rd Party:: plg_editors-xtd_articlesanywhe (8.0.3) 1 | plg_editors-xtd_jcommentson (1.0) 0 | plg_editors-xtd_jcommentsoff (1.0) 0 | Button - jDownloads Content (3.2.42) 0 | plg_editors-xtd_tabs (7.4.1) 1 | plg_editors_tinymce (4.5.8) 1 | plg_editors_codemirror (5.38.0) 1 | plg_editors_jce (2.6.29) 1 | plg_quickicon_jcomments (1.0) 1 | plg_quickicon_kunena (5.0.12) 1 | plg_quickicon_akeebabackup (1.0) 1 | plg_quickicon_jce (2.6.29) 1 | plg_installer_jeventsinstaller (3.4.43) 1 | plg_installer_jce (2.6.29) 1 | plg_system_regularlabs (18.7.10792) 1 | PLG_SYSTEM_BACKUPONUPDATE_TITL (3.7) 1 | plg_system_cachecleaner (6.3.0) 1 | plg_system_loginpopup (1.0.0) 1 | plg_system_articlesanywhere (8.0.3) 1 | PLG_SYSTEM_GWEJSON (3.4.43) 1 | T3 Framework (2.7.2) 1 | System - jSecure Lite (1.0) 1 | plg_system_jcomments (1.0) 1 | System - AntiCopy (2.0.0) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK_T (1.1) 1 | plg_fabrik_system (3.8.1) 1 | plg_system_kunena (5.0.12) 1 | plg_system_jce (2.6.29) 1 | plg_system_jdownloads (3.2.42) 1 | plg_system_tabs (7.4.1) 1 | System - Fabrik Scheduled Task (3.8.1) 1 | plg_fabrik_element_internalid (3.8.1) 1 | plg_fabrik_element_yesno (3.8.1) 1 | plg_fabrik_element_button (3.8.1) 1 | plg_fabrik_element_field (3.8.1) 1 | plg_fabrik_element_fileupload (3.8.1) 1 | plg_fabrik_element_user (3.8.1) 1 | plg_fabrik_element_display (3.8.1) 1 | plg_fabrik_element_textarea (3.8.1) 1 | plg_fabrik_element_radiobutton (3.8.1) 1 | plg_fabrik_element_dropdown (3.8.1) 1 | plg_fabrik_element_checkbox (3.8.1) 1 | plg_fabrik_element_databasejoi (3.8.1) 1 | plg_fabrik_element_googlemap (3.8.1) 1 | plg_fabrik_element_date (3.8.1) 1 | plg_fabrik_element_link (3.8.1) 1 | plg_fabrik_element_image (3.8.1) 1 | PLG_FINDER_JEVENTS (3.4.43) 1 | plg_finder_kunena (5.0.12) 0 | plg_extension_jce (2.6.29) 1 | Ajax - Image upload (1.0.1) 1 | plg_fields_mediajce (2.6.29) 1 | Fields - Image upload (1.0.1) 1 | plg_fabrik_list_copy (3.8.1) 1 | plg_fabrik_list_php (3.8.1) 1 | plg_user_jcomments (1.0) 1 | plg_fabrik_visualization_media (3.8.1) 1 | plg_fabrik_visualization_chart (3.8.1) 1 | PLG_FABRIK_VISUALIZATION_FULLC (3.8.1) 1 | plg_fabrik_visualization_googl (3.8.1) 1 | plg_fabrik_visualization_calen (3.8.1) 1 | plg_fabrik_visualization_slide (3.8.1) 1 | plg_fabrik_form_confirmation (3.8.1) 1 | plg_fabrik_form_php (3.8.1) 1 | plg_fabrik_form_receipt (3.8.1) 1 | plg_fabrik_form_redirect (3.8.1) 1 | plg_fabrik_form_email (3.8.1) 1 | PLG_KUNENA_EASYPROFILE (5.0.12) 0 | plg_kunena_alphauserpoints (5.0.12) 0 | plg_kunena_uddeim (5.0.12) 0 | plg_kunena_gravatar (5.0.12) 0 | plg_kunena_finder (5.0.12) 0 | plg_kunena_joomla (5.0.12) 1 | plg_kunena_easysocial (5.0.12) 0 | plg_kunena_comprofiler (5.0.12) 0 | plg_kunena_kunena (5.0.12) 1 | plg_kunena_altauserpoints (5.0.12) 0 | plg_kunena_community (5.0.12) 0 | plg_fabrik_validationrule_rege (3.8.1) 1 | plg_fabrik_validationrule_isgr (3.8.1) 1 | plg_fabrik_validationrule_emai (3.8.1) 1 | plg_fabrik_validationrule_isem (3.8.1) 1 | plg_fabrik_validationrule_isal (3.8.1) 1 | plg_fabrik_validationrule_areu (3.8.1) 1 | plg_fabrik_validationrule_isnu (3.8.1) 1 | plg_fabrik_validationrule_note (3.8.1) 1 | plg_fabrik_validationrule_php (3.8.1) 1 | plg_fabrik_validationrule_isun (3.8.1) 1 | PLG_JEV_CORE_CONTENT_PLUGIN_TI (3.4.43) 1 | plg_content_jcomments (1.0) 1 | plg_fabrik (3.8.1) 1 | AllVideos (by JoomlaWorks) (4.8.0) 1 | AllVideos (by JoomlaWorks) (4.8.0) 1 | plg_content_jce (2.6.29) 1 | Content - jDownloads (3.2.42) 0 | PLG_JEV_SEARCH_TITLE (3.4.43) 1 | plg_search_jcomments (1.0) 1 | plg_search_jdownloads (3.2.32) 0 | jDownloads Example (3.2) 0 | plg_fabrik_cron_php (3.8.1) 1 | plg_fabrik_cron_email (3.8.1) 1 |
Templates Discovered :: wrote:Templates :: SITE :: protostar (1.0) 1 | beez3 (3.1.0) 1 | t3_blank (2.2.7) 1 | t3_bs3_blank (2.3.0) 1 |
Templates :: ADMIN :: isis (1.0) 1 | hathor (3.0.0) 1 |

User avatar
Webdongle
Joomla! Master
Joomla! Master
Posts: 34735
Joined: Sat Apr 05, 2008 9:58 pm

Re: If I disable user activation by administrator, they get the notification mail

Post by Webdongle » Sat Jul 21, 2018 12:51 pm

OOOPs someone deleted it. Please run it again and copy/paste as per instructions

lamberttt
Joomla! Apprentice
Joomla! Apprentice
Posts: 12
Joined: Sat Jul 21, 2018 7:51 am

Re: If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Sat Jul 21, 2018 12:55 pm

Webdongle wrote:OOOPs someone deleted it. Please run it again and copy/paste as per instructions
Added once more, it was blocked when posting.

http://www.doleowwaitp.com/itpweb/fpa-en.php

http://www.doleowwaitp.com/itpweb/Logs.txt

User avatar
Webdongle
Joomla! Master
Joomla! Master
Posts: 34735
Joined: Sat Apr 05, 2008 9:58 pm

Re: If I disable user activation by administrator, they get the notification mail

Post by Webdongle » Sat Jul 21, 2018 1:12 pm

Forum Post Assistant (v1.4.3 (Frosty)) : 21st July 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.10-Stable (Amani) 26-June-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.8
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 0 | .htaccess/web.config: No | GZip: 0 | Cache: 0 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 10 | Session handler: none | Shared sessions: 0 | SSL: 0 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | dbConnection Type: mysqli | PHP Supports J! 3.8.10: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-693.11.6.1.ELK.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 1088.62 GiB |

PHP Configuration :: Version: 5.6.36 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 32759 | Log Errors To: error_log | Last Known Error: 07th July 2018 05:14:33. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 64M | Max. POST Size: 64M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 256M

Database Configuration :: Version: 5.6.32-78.1 (Client:mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $) | Host: --protected-- (--protected--) | Localhost: No | Collation: utf8_unicode_ci (Character Set: utf8) | Database Size: 56.88 MiB | #of Tables: 253
Detailed Environment :: wrote:PHP Extensions :: Core (5.6.36) | date (5.6.36) | ereg () | libxml () | openssl () | pcre () | zlib (2.0) | filter (0.11.0) | hash (1.0) | pcntl () | readline (5.6.36) | Reflection ($Id: 5f15287237d5f78d75b19c26915aa7bd83dee8b8 $) | SPL (0.2) | session () | standard (5.6.36) | cgi-fcgi () | bcmath () | bz2 () | calendar () | ctype () | curl () | dom (20031129) | mbstring () | fileinfo (1.0.5) | ftp () | gd () | gettext () | gmp () | iconv () | imagick (3.4.3) | imap () | intl (1.1.0) | json (1.2.1) | exif (1.4 $Id: e535278fc9664f5b7e5ddcdb6baec07426b8efd6 $) | mcrypt () | mssql () | mysqlnd (mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $) | mysql (1.0) | mysqli (0.1) | odbc (1.0) | PDO (1.0.4dev) | pdo_dblib (1.0.1) | pdo_mysql (1.0.2) | PDO_ODBC (1.0.1) | pdo_sqlite (1.0.1) | Phar (2.0.2) | posix () | pspell () | SimpleXML (0.1) | soap () | sockets () | SourceGuardian (11.2) | sqlite3 (0.7-dev) | tidy (2.0) | tokenizer (0.1) | xml () | wddx () | xmlreader (0.1) | xmlrpc (0.51) | xmlwriter (0.1) | xsl (0.1) | zip (1.12.5) | mhash () | ionCube Loader () | Zend Guard Loader () | Zend OPcache (7.0.4-devFE) | Zend Engine (2.6.0) |
Potential Missing Extensions ::

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 1229105 | Threads: 19 | Questions: 2213862766 | Slow queries: 140 | Opens: 947569 | Flush tables: 1 | Open tables: 20000 | Queries per second avg: 1801.199 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 |
3rd Party:: kunena_tmpl_crypsisb3 (5.0.12) 1 | kunena_tmpl_crypsis (5.0.12) 1 | WF_LISTS_TITLE (2.6.29) 1 | WF_DIRECTIONALITY_TITLE (2.6.29) 1 | WF_AUTOSAVE_TITLE (2.6.29) 1 | WF_EMOTIONS_TITLE (2.6.29) 1 | WF_CLEANUP_TITLE (2.6.29) 1 | WF_CLIPBOARD_TITLE (2.6.29) 1 | WF_FONTSIZESELECT_TITLE (2.6.29) 1 | WF_MEDIA_TITLE (2.6.29) 1 | WF_IMGMANAGER_TITLE (2.6.29) 1 | WF_HR_TITLE (2.6.29) 1 | WF_ARTICLE_TITLE (2.6.29) 1 | WF_INLINEPOPUPS_TITLE (2.6.29) 1 | WF_PREVIEW_TITLE (2.6.29) 1 | WF_TABLE_TITLE (2.6.29) 1 | WF_VISUALBLOCKS_TITLE (2.6.29) 1 | WF_FONTSELECT_TITLE (2.6.29) 1 | WF_[Do not buy our kitchens!]_TITLE (2.6.29) 1 | WF_XHTMLXTRAS_TITLE (2.6.29) 1 | WF_FONTCOLOR_TITLE (2.6.29) 1 | WF_LAYER_TITLE (2.6.29) 1 | WF_FULLSCREEN_TITLE (2.6.29) 1 | WF_BROWSER_TITLE (2.6.29) 1 | WF_CONTEXTMENU_TITLE (2.6.29) 1 | WF_TEXTCASE_TITLE (2.6.29) 1 | WF_ANCHOR_TITLE (2.6.29) 1 | WF_VISUALCHARS_TITLE (2.6.29) 1 | WF_STYLE_TITLE (2.6.29) 1 | WF_CHARMAP_TITLE (2.6.29) 1 | WF_PRINT_TITLE (2.6.29) 1 | WF_NONBREAKING_TITLE (2.6.29) 1 | WF_SPELLCHECKER_TITLE (2.6.29) 1 | WF_SEARCHREPLACE_TITLE (2.6.29) 1 | WF_FORMATSELECT_TITLE (2.6.29) 1 | WF_LINK_TITLE (2.6.29) 1 | WF_SOURCE_TITLE (2.6.29) 1 | WF_STYLESELECT_TITLE (2.6.29) 1 | WF_FILESYSTEM_JOOMLA_TITLE (2.6.29) 1 | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.29) 1 | WF_POPUPS_WINDOW_TITLE (2.6.29) 1 | WF_LINKS_JOOMLALINKS_TITLE (2.6.29) 1 | WF_AGGREGATOR_VIMEO_TITLE (2.6.29) 1 | WF_AGGREGATOR_[youtube]_TITLE (2.6.29) 1 | WF_AGGREGATOR_VINE_TITLE (2.6.29) 1 | WF_AGGREGATOR_DAILYMOTION_TITL (2.6.29) 1 | WF_LINK_SEARCH_TITLE (2.6.29) 1 |

Components :: ADMIN ::
Core :: com_modules (3.0.0) 1 | com_login (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_users (3.0.0) 1 | com_messages (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_ajax (3.2.0) 1 | com_languages (3.0.0) 1 | com_installer (3.0.0) 1 | com_finder (3.0.0) 1 | com_plugins (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_templates (3.0.0) 1 | com_tags (3.1.0) 1 | com_fields (3.7.0) 1 | com_media (3.0.0) 1 | com_banners (3.0.0) 1 | com_redirect (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_categories (3.0.0) 1 | com_content (3.0.0) 1 | com_associations (3.7.0) 1 | com_postinstall (3.2.0) 1 | com_search (3.0.0) 1 | com_config (3.0.0) 1 | com_checkin (3.0.0) 1 | com_cache (3.0.0) 1 | com_menus (3.0.0) 1 | com_admin (3.0.0) 1 |
3rd Party:: com_jDownloads (3.2.56) 1 | jSecure Lite (1.0) 1 | com_fabrik (3.8.1) 1 | com_phocagallery (4.3.6) 1 | JComments (3.0.5) 1 | uddeIM (4.0) 1 | com_kunena (5.0.12) 1 | plg_kunena_alphauserpoints (5.0.12) 0 | plg_kunena_uddeim (5.0.12) 0 | plg_kunena_comprofiler (5.0.12) 0 | plg_kunena_finder (5.0.12) 0 | plg_kunena_easysocial (5.0.12) 0 | plg_kunena_joomla (5.0.12) 1 | plg_kunena_altauserpoints (5.0.12) 0 | PLG_KUNENA_EASYPROFILE (5.0.12) 0 | plg_kunena_gravatar (5.0.12) 0 | plg_finder_kunena (5.0.12) 0 | plg_kunena_community (5.0.12) 0 | PLG_KUNENA_EASYBLOG (0.0.1) 1 | plg_kunena_kunena (5.0.12) 1 | COM_JCE (2.6.29) 1 | COM_JEVENTS (3.4.43) 1 | Akeeba (6.1.1) 1 |

Modules :: SITE ::
Core :: mod_tags_similar (3.1.0) 1 | mod_languages (3.5.0) 1 | mod_articles_archive (3.0.0) 1 | mod_login (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_search (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_feed (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_random_image (3.0.0) 1 |
3rd Party:: jDownloads Stats (3.2.31) 1 | mod_fabrik_list (3.8.1) 1 | mod_fabrik_form (3.8.1) 1 | MOD_JEV_LEGEND_TITLE (3.4.43) 1 | jDownloads Related (3.2.38) 1 | jDownloads Featured (3.2.45) 1 | MOD_JEV_SWITCH_VIEW_TITLE (3.4.43) 1 | MOD_JEV_FILTER_MODULE_TITLE (3.4.43) 1 | Slideshow CK (1.4.54) 1 | jDownloads Last Updated (3.2.38) 1 | jDownloads Most Recently Downl (3.2.38) 1 | jDownloads Latest (3.2.38) 1 | jDownloads View Limits (3.2.53) 1 | jDownloads Rated (3.2.42) 1 | MOD_JEV_CUSTOM_MODULE_TITLE (3.4.43) 1 | MOD_JEV_LATEST_EVENTS_TITLE (3.4.43) 1 | MOD_JEV_CALENDAR_TITLE (3.4.43) 1 | jDownloads Tree (3.2.38) 1 | jDownloads Top (3.2.38) 1 | MOD_VISITORCOUNTER (3.3.0) 1 | Daily Pop Up (1.7) 1 |

Modules :: ADMIN ::
Core :: mod_sampledata (3.8.0) 1 | mod_latest (3.0.0) 1 | mod_login (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_title (3.0.0) 1 | mod_status (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_version (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_quickicon (3.0.0) 1 |
3rd Party:: mod_cachecleaner (6.3.0) 1 | jDownloads admin stats (3.2.46) 1 |

Plugins :: SITE ::
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Webdongle
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Re: If I disable user activation by administrator, they get the notification mail

Post by Webdongle » Sat Jul 21, 2018 1:16 pm

Could the problem be anything to do with Kunena settings?

lamberttt
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Re: If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Sat Jul 21, 2018 1:45 pm

Webdongle wrote:Could the problem be anything to do with Kunena settings?
Please advise or guide me accordingly. Thanks.

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Webdongle
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Re: If I disable user activation by administrator, they get the notification mail

Post by Webdongle » Sat Jul 21, 2018 3:41 pm

I am unable to provide site support if you need site support to configure the site then you need to post in professional services. You have several extension that could be interfering with the email process you need to check each one methodically.

lamberttt
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Re: If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Sat Jul 21, 2018 5:34 pm

Webdongle wrote:I am unable to provide site support if you need site support to configure the site then you need to post in professional services. You have several extension that could be interfering with the email process you need to check each one methodically.
Thanks for your time. I will try to check it myself first and hopefully I will be able to fix the issue.

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Webdongle
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Re: If I disable user activation by administrator, they get the notification mail

Post by Webdongle » Sat Jul 21, 2018 5:43 pm

You need to check all 3rd party extensions that handle users or Registrations.

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sozzled
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Re: If I disable user activation by administrator, they get the notification mail

Post by sozzled » Sat Jul 21, 2018 7:07 pm

Webdongle wrote:Could the problem be anything to do with Kunena settings?
Kunena—all versions of it, including the outdated K 5.0.12 version installed on this website—uses whatever email and registration services are used on the website. If the website uses "standard Joomla" for email and registration the Kunena will use that. If the website uses something else for registration (e.g. Community Builder, JomSocial, EasySocial), then Kunena will use that.

The only telling sign of something not quite "right" is the use of SEF URLs but no .htaccess file.

I can't see any installed extensions that look like they may impact on email, sorry.

I would, however, check the administrator(s) user account(s) to for the setting Receive System Emails = Yes. If the setting is "No" then this may explain why the administrators are not receiving notification by email when new users register at the website.
https://www.kuneze.com/blog
Former member of Kunena project team
If you think I’m wrong then say “I think you're wrong.” If you say “You’re wrong!”, how do you know?

lamberttt
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Re: If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Sun Jul 22, 2018 5:33 pm

sozzled wrote:
Webdongle wrote:Could the problem be anything to do with Kunena settings?
Kunena—all versions of it, including the outdated K 5.0.12 version installed on this website—uses whatever email and registration services are used on the website. If the website uses "standard Joomla" for email and registration the Kunena will use that. If the website uses something else for registration (e.g. Community Builder, JomSocial, EasySocial), then Kunena will use that.

The only telling sign of something not quite "right" is the use of SEF URLs but no .htaccess file.

I can't see any installed extensions that look like they may impact on email, sorry.

I would, however, check the administrator(s) user account(s) to for the setting Receive System Emails = Yes. If the setting is "No" then this may explain why the administrators are not receiving notification by email when new users register at the website.
Thank you for your time Sir. I have double check the administrator account and receive system emails are set to Yes. As I have mentioned, when new activation user was set to Self, email will be received by the users with the link to activate their accounts plus of course an email notifications to the admins that a user has been registered. It only means receiving emails to the administrators work. If I will set the new user activation to Administrator this will be starting of issue. User should receive the email first then once confirmed that's the time administrator will receive the approval email. However the user will not receive the email confirmation therefore administrator will not have any user email approval.

Hope you continue to help and advise me for additional troubleshooting.

lamberttt
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Re: If I disable user activation by administrator, they get the notification mail

Post by lamberttt » Mon Aug 06, 2018 4:34 pm

I was hoping that it will be fixed after the latest joomla update but still having same issue. Can anyone give me additional troubleshooting suggestions. Many thanks!


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