Moved site to new host running PHP7.3 and now can't access front-end

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mrdbee
Joomla! Apprentice
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Posts: 8
Joined: Wed Jun 12, 2013 3:01 pm

Moved site to new host running PHP7.3 and now can't access front-end

Post by mrdbee » Thu Feb 13, 2020 3:19 am

Hi team,
I have been tasked with moving a Joomla site from iPage (running PHP5.5) to Bluehost (running PHP7.3) and although I have succesfully migrated site files and database and I can access the backend, the frontend is only showing "Error" when trying to load. I have run the FPA but am not tech-savvy enough to truly understand what the issues are. I can see that some PHP modules may not be available and perhaps there are some extensions on the site that need upgrading or removing but before I contact Bluehost tech support I wanted to reach out to the community and see if anyone has any interest in examining the FPA and perhaps offering some advice.

Thanks in advance. :eek:

FPA below:
Forum Post Assistant (v1.4.9 (lambrusca) : 12th February 2020 wrote:
Problem Description :: wrote:Site won't load
Log/Error Message :: wrote:Error
Last PHP Error(s) Reported :: wrote:[13-Feb-2020 02:50:45 UTC] PHP Warning: PHP Startup: Unable to load dynamic library 'imagick.so' (tried: /usr/php/54/usr/lib64/php/modules/imagick.so (/usr/php/54/usr/lib64/php/modules/imagick.so: cannot open shared object file: No such file or directory), /usr/php/54/usr/lib64/php/modules/imagick.so.so (/usr/php/54/usr/lib64/php/modules/imagick.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
Actions Taken To Resolve wrote:FPA
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.15-Stable (Amani) 27-January-2020
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: No (ReWrite Enabled but no .htaccess?) | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: N/A | SSL: 0 | Error Reporting: none | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.15: Yes | Database Supports J! 3.9.15: Unknown | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 4.14.94-164.ELK.el7.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 375.12 GiB |

PHP Configuration :: Version: 7.3.13 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 22527 | Log Errors To: error_log | Last Known Error: 12th February 2020 19:57:09. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 50M | Max. POST Size: 50M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 128M

Database Configuration :: Connection Error: : Database Credentials Present? in Configuration...
Detailed Environment :: wrote:PHP Extensions :: Core (7.3.13) | date (7.3.13) | libxml (7.3.13) | openssl (7.3.13) | pcre (7.3.13) | zlib (7.3.13) | filter (7.3.13) | hash (7.3.13) | pcntl (7.3.13) | readline (7.3.13) | Reflection (7.3.13) | SPL (7.3.13) | session (7.3.13) | standard (7.3.13) | cgi-fcgi () | ionCube Loader (10.3.9) | Zend Engine (3.3.13) |
Potential Missing Extensions :: xml | zip | curl | iconv | mbstring | mysqli | pdo_mysql |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): No
Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) ? | com_wrapper (3.0.0) ? |
3rd Party:: WF_KITCHENSINK_TITLE (2.6.9) ? | WF_CONTEXTMENU_TITLE (2.6.9) ? | WF_PRINT_TITLE (2.6.9) ? | WF_BROWSER_TITLE (2.6.9) ? | WF_ARTICLE_TITLE (2.6.9) ? | WF_SEARCHREPLACE_TITLE (2.6.9) ? | WF_INLINEPOPUPS_TITLE (2.6.9) ? | WF_CLEANUP_TITLE (2.6.9) ? | WF_CHARMAP_TITLE (2.6.9) ? | WF_FORMATSELECT_TITLE (2.6.9) ? | WF_CLIPBOARD_TITLE (2.6.9) ? | WF_VISUALCHARS_TITLE (2.6.9) ? | WF_FULLSCREEN_TITLE (2.6.9) ? | WF_MEDIA_TITLE (2.6.9) ? | WF_SPELLCHECKER_TITLE (2.6.9) ? | WF_LINK_TITLE (2.6.9) ? | WF_FONTSIZESELECT_TITLE (2.6.9) ? | WF_TABLE_TITLE (2.6.9) ? | WF_EMOTIONS_TITLE (2.6.9) ? | WF_TEXTCASE_TITLE (2.6.9) ? | WF_PREVIEW_TITLE (2.6.9) ? | WF_XHTMLXTRAS_TITLE (2.6.9) ? | WF_DIRECTIONALITY_TITLE (2.6.9) ? | WF_IMGMANAGER_TITLE (2.6.9) ? | WF_VISUALBLOCKS_TITLE (2.6.9) ? | WF_SOURCE_TITLE (2.6.9) ? | WF_LAYER_TITLE (2.6.9) ? | WF_AUTOSAVE_TITLE (2.6.9) ? | WF_LISTS_TITLE (2.6.9) ? | WF_STYLESELECT_TITLE (2.6.9) ? | WF_FONTCOLOR_TITLE (2.6.9) ? | WF_HR_TITLE (2.6.9) ? | WF_STYLE_TITLE (2.6.9) ? | WF_FONTSELECT_TITLE (2.6.9) ? | WF_NONBREAKING_TITLE (2.6.9) ? | WF_ANCHOR_TITLE (2.6.9) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.9) ? | WF_POPUPS_WINDOW_TITLE (2.6.9) ? | WF_AGGREGATOR_VINE_TITLE (2.6.9) ? | WF_AGGREGATOR_[youtube]_TITLE (2.6.9) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.6.9) ? | WF_AGGREGATOR_VIMEO_TITLE (2.6.9) ? | WF_LINK_SEARCH_TITLE (2.6.9) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.6.9) ? | WF_LINKS_JOOMLALINKS_TITLE (2.6.9) ? |

Components :: ADMIN ::
Core :: com_content (3.0.0) ? | com_cpanel (3.0.0) ? | com_joomlaupdate (3.6.2) ? | com_modules (3.0.0) ? | com_privacy (3.9.0) ? | com_templates (3.0.0) ? | com_media (3.0.0) ? | com_config (3.0.0) ? | com_admin (3.0.0) ? | com_plugins (3.0.0) ? | com_fields (3.7.0) ? | com_finder (3.0.0) ? | com_tags (3.1.0) ? | com_checkin (3.0.0) ? | com_cache (3.0.0) ? | com_contenthistory (3.2.0) ? | com_associations (3.7.0) ? | com_search (3.0.0) ? | com_languages (3.0.0) ? | com_messages (3.0.0) ? | com_redirect (3.0.0) ? | com_newsfeeds (3.0.0) ? | com_login (3.0.0) ? | com_ajax (3.2.0) ? | com_actionlogs (3.9.0) ? | com_installer (3.0.0) ? | com_categories (3.0.0) ? | com_postinstall (3.2.0) ? | com_users (3.0.0) ? | com_menus (3.0.0) ? | com_banners (3.0.0) ? |
3rd Party:: Admintools (5.5.0) ? | Blank Component (3.0.0) ? | com_k2store (3.8.3) ? | com_nivosliderpro (3.1) ? | Akeeba (7.0.2) ? | COM_K2 (2.10.2) ? | COM_JCE (2.6.9) ? | RokSprocket (2.1.19) ? |

Modules :: SITE ::
Core :: mod_random_image (3.0.0) ? | mod_footer (3.0.0) ? | mod_articles_categories (3.0.0) ? | mod_menu (3.0.0) ? | mod_feed (3.0.0) ? | mod_tags_popular (3.1.0) ? | mod_wrapper (3.0.0) ? | mod_login (3.0.0) ? | mod_languages (3.5.0) ? | mod_articles_category (3.0.0) ? | mod_articles_popular (3.0.0) ? | mod_finder (3.0.0) ? | mod_breadcrumbs (3.0.0) ? | mod_banners (3.0.0) ? | mod_custom (3.0.0) ? | mod_syndicate (3.0.0) ? | mod_articles_archive (3.0.0) ? | mod_users_latest (3.0.0) ? | mod_articles_latest (3.0.0) ? | mod_articles_news (3.0.0) ? | mod_stats (3.0.0) ? | mod_search (3.0.0) ? | mod_related_items (3.0.0) ? | mod_tags_similar (3.1.0) ? | mod_whosonline (3.0.0) ? |
3rd Party:: Text Scroller (1.1.0) ? | K2 Store Cart (1.0) ? | RokSprocket Module (2.1.19) ? | Easy Script (3.0.0) ? | Unite Nivo Slider Pro (3.1) ? | J51_ImageLinkHover (1.0) ? | EXT Skitter Slideshow Images (2.4) ? | K2 User (2.10.2) ? | K2 Users (2.10.2) ? | K2 Tools (2.10.2) ? | J51_ThumbsGallery (1.0) ? | J51_SlideshowModule (1.0) ? | K2 Comments (2.10.2) ? | K2Store Currency (1.0) ? | K2 Content (2.10.2) ? |

Modules :: ADMIN ::
Core :: mod_stats_admin (3.0.0) ? | mod_toolbar (3.0.0) ? | mod_menu (3.0.0) ? | mod_feed (3.0.0) ? | mod_status (3.0.0) ? | mod_login (3.0.0) ? | mod_latestactions (3.9.0) ? | mod_logged (3.0.0) ? | mod_version (3.0.0) ? | mod_submenu (3.0.0) ? | mod_popular (3.0.0) ? | mod_privacy_dashboard (3.9.0) ? | mod_title (3.0.0) ? | mod_quickicon (3.0.0) ? | mod_custom (3.0.0) ? | mod_multilangstatus (3.0.0) ? | mod_latest (3.0.0) ? | mod_sampledata (3.8.0) ? |
3rd Party:: K2 Stats (admin) (2.10.2) ? | K2 Quick Icons (admin) (2.10.2) ? |

Libraries ::
Core ::
3rd Party:: file_fof30 (3.5.1) ? | Regular Labs Library (20.1.23725) ? |

Plugins ::
Core :: plg_editors-xtd_article (3.0.0) ? | plg_editors-xtd_module (3.5.0) ? | plg_editors-xtd_image (3.0.0) ? | plg_editors-xtd_pagebreak (3.0.0) ? | plg_editors-xtd_menu (3.7.0) ? | plg_editors-xtd_readmore (3.0.0) ? | plg_editors-xtd_fields (3.7.0) ? | plg_extension_joomla (3.0.0) ? | plg_finder_tags (3.0.0) ? | plg_finder_categories (3.0.0) ? | plg_finder_newsfeeds (3.0.0) ? | plg_finder_contacts (3.0.0) ? | plg_finder_content (3.0.0) ? | plg_twofactorauth_totp (3.2.0) ? | plg_twofactorauth_yubikey (3.2.0) ? | plg_privacy_actionlogs (3.9.0) ? | plg_privacy_message (3.9.0) ? | plg_privacy_consents (3.9.0) ? | plg_privacy_content (3.9.0) ? | plg_privacy_user (3.9.0) ? | plg_content_confirmconsent (3.9.0) ? | plg_content_emailcloak (3.0.0) ? | plg_content_loadmodule (3.0.0) ? | plg_content_joomla (3.0.0) ? | plg_content_pagenavigation (3.0.0) ? | plg_content_finder (3.0.0) ? | plg_content_pagebreak (3.0.0) ? | plg_content_vote (3.0.0) ? | plg_content_fields (3.7.0) ? | plg_authentication_joomla (3.0.0) ? | plg_authentication_gmail (3.0.0) ? | plg_authentication_cookie (3.0.0) ? | plg_authentication_ldap (3.0.0) ? | plg_captcha_recaptcha (3.4.0) ? | plg_captcha_recaptcha_invisible (3.8) ? | plg_search_tags (3.0.0) ? | plg_search_categories (3.0.0) ? | plg_search_newsfeeds (3.0.0) ? | plg_search_contacts (3.0.0) ? | plg_search_content (3.0.0) ? | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) ? | plg_installer_packageinstaller (3.6.0) ? | plg_installer_webinstaller (1.1.0) ? | PLG_INSTALLER_URLINSTALLER (3.6.0) ? | plg_fields_usergrouplist (3.7.0) ? | plg_fields_calendar (3.7.0) ? | plg_fields_checkboxes (3.7.0) ? | plg_fields_url (3.7.0) ? | plg_fields_imagelist (3.7.0) ? | plg_fields_editor (3.7.0) ? | plg_fields_integer (3.7.0) ? | plg_fields_list (3.7.0) ? | plg_fields_media (3.7.0) ? | plg_fields_text (3.7.0) ? | plg_fields_color (3.7.0) ? | plg_fields_repeatable (3.9.0) ? | plg_fields_radio (3.7.0) ? | plg_fields_textarea (3.7.0) ? | plg_fields_sql (3.7.0) ? | plg_fields_user (3.7.0) ? | PLG_ACTIONLOG_JOOMLA (3.9.0) ? | plg_quickicon_privacycheck (3.9.0) ? | plg_quickicon_phpversioncheck (3.7.0) ? | plg_quickicon_extensionupdate (3.0.0) ? | plg_quickicon_joomlaupdate (3.0.0) ? | plg_user_contactcreator (3.0.0) ? | plg_user_joomla (3.0.0) ? | plg_user_terms (3.9.0) ? | plg_user_profile (3.0.0) ? | plg_system_debug (3.0.0) ? | plg_system_stats (3.5.0) ? | PLG_SYSTEM_ACTIONLOGS (3.9.0) ? | plg_system_logrotation (3.9.0) ? | plg_system_privacyconsent (3.9.0) ? | plg_system_languagefilter (3.0.0) ? | plg_system_log (3.0.0) ? | plg_system_cache (3.0.0) ? | plg_system_redirect (3.0.0) ? | plg_system_languagecode (3.0.0) ? | plg_system_p3p (3.0.0) ? | plg_system_updatenotification (3.5.0) ? | plg_system_logout (3.0.0) ? | plg_system_fields (3.7.0) ? | plg_system_highlight (3.0.0) ? | plg_system_remember (3.0.0) ? | plg_system_sef (3.0.0) ? | plg_system_sessiongc (3.8.6) ? |
3rd Party:: plg_editors-xtd_tabs (7.5.10) ? | plg_editors-xtd_sliders (7.7.8) ? | plg_editors-xtd_modulesanywhere (7.9.0) ? | plg_editors_codemirror (5.40.0) ? | plg_editors_jce (2.6.9) ? | plg_editors_tinymce (4.5.11) ? | Josetta - K2 Categories (2.6.9) ? | Josetta - K2 Items (2.6.9) ? | plg_extension_jce (2.6.9) ? | plg_finder_k2 (2.10.2) ? | Content - RokInjectModule (1.7) ? | plg_content_jce (2.6.9) ? | Png for K2 (by JoomlaChamp) (1.0.5) ? | K2 Plugin - K2 Store (3.6.0) ? | Search - K2 (2.10.2) ? | PLG_INSTALLER_ADMINTOOLS (6.6.0) ? | PLG_INSTALLER_AKEEBABACKUP (7.0.2) ? | plg_installer_jce (2.6.9) ? | PLG_ACTIONLOG_ADMINTOOLS (1.0) ? | PLG_ACTIONLOG_AKEEBABACKUP (7.0.2) ? | plg_quickicon_akeebabackup (7.0.2) ? | plg_quickicon_jce (2.6.0-pro-bet) ? | User - K2 (2.10.2) ? | PLG_SYSTEM_AKEEBAUPDATECHECK (7.0.2) ? | plg_system_tabs (7.5.10) ? | PLG_SYSTEM_ADMINTOOLS (5.5.0) ? | System - Admin Tools Update Email (1.0) ? | plg_system_nnframework (100.0.0PRO) ? | System - One Click Action (2.1) ? | PLG_SYSTEM_BACKUPONUPDATE (7.0.2) ? | plg_system_sliders (7.7.8) ? | System - K2 (2.10.2) ? | System - RokCommon (3.2.5) ? | plg_system_modulesanywhere (7.9.0) ? | PLG_SYSTEM_JQUERYEASY (1.6.9) ? | plg_system_jce (2.6.9) ? | plg_system_regularlabs (20.1.23725) ? | System - RokSprocket (2.1.19) ? | System - K2Store (1.0) ? | Offline Payments (1.0) ? | plg_k2store_shipping_standard (1.0) ? | Paypal Standard for K2Store (3.18) ? | Cash on Delivery (1.0) ? | Bank Transfer (1.0) ? | Report Itemised (1.0) ? |
Templates Discovered :: wrote:Templates :: SITE :: J51_Kindle (1.1) ? | JP-Kids (2.5.004) ? | beez3 (3.1.0) ? | spiritwingspubs (2.5.004) ? | jp-kids-store (2.5.004) ? | protostar (1.0) ? |
Templates :: ADMIN :: hathor (3.0.0) ? | isis (1.0) ? |
Last edited by toivo on Thu Feb 13, 2020 3:30 am, edited 2 times in total.
Reason: modnote: moved from 3.x Migrating and Upgrading, disabled smilies

 
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abernyte
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Re: Moved site to new host running PHP7.3 and now can't access front-end

Post by abernyte » Thu Feb 13, 2020 5:55 am

You seem to be missing the PHP module mysqli.
Some hosts build of PHP 7.3 does not enable the module mysqli by default. You should be able to select this via the Host cpanel options in the PHP selector.
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mrdbee
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Re: Moved site to new host running PHP7.3 and now can't access front-end

Post by mrdbee » Thu Feb 13, 2020 6:50 am

abernyte wrote:
Thu Feb 13, 2020 5:55 am
You seem to be missing the PHP module mysqli.
Some hosts build of PHP 7.3 does not enable the module mysqli by default. You should be able to select this via the Host cpanel options in the PHP selector.
Thanks @abernyte for your suggestion, I did check the 'System Information - PHP Information' in the site's backend and it states that mysqli support is enabled plus I have another Joomla site working flawlessly on the same server so I don't know if this is the issue. I'm wondering if it is simply a plugin conflict somewhere - would this result in the "Error" message on the sites frontend?

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sozzled
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Re: Moved site to new host running PHP7.3 and now can't access front-end

Post by sozzled » Thu Feb 13, 2020 7:13 am

I was nearly going to write that I think @abernyte made a good call (about a couple of missing PHP extensions).

It's possible that there's "simply a plugin 'conflict' somewhere", but conflicting with what?

The FPA report states
Last PHP Error(s) Reported :: wrote:[13-Feb-2020 02:50:45 UTC] PHP Warning: PHP Startup: Unable to load dynamic library 'imagick.so' (tried: /usr/php/54/usr/lib64/php/modules/imagick.so (/usr/php/54/usr/lib64/php/modules/imagick.so: cannot open shared object file: No such file or directory)
I don't know anything about imagick except for what I've read on the internet (and I don't even know if I actually use it). This is what I do know about what PHP features are needed to run a J! 3.x website:
Per Yngve Berg wrote:
Sat Jan 25, 2020 7:24 pm
Your server is missing needed components including the client to connect to the database.

Potential Missing Extensions :: xml | zip | curl | iconv | mbstring | mysqli | pdo_mysql |
We are also aware that the "PHP information" shown on the backend of a J! 3.x website is sometimes misleading (see a recent discussion about that here: viewtopic.php?f=710&t=956198).

There is more I could say (e.g. outdated extensions that have not been updated in a long while) but, in the case where the FPA report shows one thing and the website owner believes another thing, we base our assessment primarily on what the FPA report shows. Good luck. ;)
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mrdbee
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Re: Moved site to new host running PHP7.3 and now can't access front-end

Post by mrdbee » Thu Feb 13, 2020 7:55 am

sozzled wrote:
Thu Feb 13, 2020 7:13 am
We are also aware that the "PHP information" shown on the backend of a J! 3.x website is sometimes misleading (see a recent discussion about that here: viewtopic.php?f=710&t=956198).
Good to know - I wasn't sure what to believe but if you Joomla Masters go by the FPA, then so will I.
sozzled wrote:
Thu Feb 13, 2020 7:13 am
There is more I could say (e.g. outdated extensions that have not been updated in a long while) but, in the case where the FPA report shows one thing and the website owner believes another thing, we base our assessment primarily on what the FPA report shows. Good luck. ;)
Thanks @sozzled, I will endevour to get those darn PHP modules working and see what flys!

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toivo
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Re: Moved site to new host running PHP7.3 and now can't access front-end

Post by toivo » Thu Feb 13, 2020 9:10 am

mrdbee wrote:Good to know - I wasn't sure what to believe but if you Joomla Masters go by the FPA, then so will I.
For your information: the FPA info about PHP and the Joomla back end are always consistent with each other. Check the settings in the column 'Local Value' in PHP Information because those values are current in the Joomla folder, the document root of the website, where you uploaded the FPA script.

The link you were given to the two year old unrelated discussion must have been confusing. Joomla uses the version of PHP it has been configured to use.

Therefore, please follow @abernyte's advice to select the mysqli extension in the configuration of PHP 7.3. Its absence causes the message 'Error'.
Toivo Talikka, Global Moderator

mrdbee
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Re: Moved site to new host running PHP7.3 and now can't access front-end

Post by mrdbee » Thu Feb 13, 2020 2:14 pm

toivo wrote:
Thu Feb 13, 2020 9:10 am
Therefore, please follow @abernyte's advice to select the mysqli extension in the configuration of PHP 7.3. Its absence causes the message 'Error'.
Thanks @toivo, upon further investigation I found a sneaky little php.ini file in the site's root that was doing all sorts of wonderful things, so I renamed it and viola, the frontend is alive! Now all I need to do is work out why there was a php.ini file in the first place and what the hell it does for this site.

Thanks all for your contributions, I'm sure I will be back with more questions later on.

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toivo
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Re: Moved site to new host running PHP7.3 and now can't access front-end

Post by toivo » Thu Feb 13, 2020 3:20 pm

Good to hear that you managed to sort it out. The php.ini file could be a leftover from the old server and must have caused PHP to try to locate the imagick library from a non-existent folder.
Toivo Talikka, Global Moderator

 

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