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happytomo
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installation error blank page

Post by happytomo » Tue May 11, 2021 12:28 pm

Hi, I am installing joomla for the tenth time this month, and a problem has arisen that did not happen before.

The hosting site changed my server to another, and now, reinstalling joomla again, when I try to access my website to install a blank page appears that says error. I do not know what's going on.

http://laminadenotch.com/installation/index.php

in the info.php file that appears, I attach an image

regards
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pe7er
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Re: installation error blank page

Post by pe7er » Tue May 11, 2021 1:04 pm

Hi, welcome to Joomla forum!

A blank page indicates that there's a PHP error while PHP error reporting is off.
Please switch on PHP error reporting to see the underlying issue.

Why are you using PHP 7.2?
That version is no longer supported with security updates, see https://www.php.net/supported-versions.php
Kind Regards,
Peter Martin, Global Moderator
https://db8.nl - Joomla specialist, Nijmegen, Nederland
The best website: https://the-best-website.com

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sozzled
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Re: installation error blank page

Post by sozzled » Tue May 11, 2021 1:35 pm

See viewtopic.php?f=706&t=976319 for further information.
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

happytomo
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Re: installation error blank page

Post by happytomo » Tue May 11, 2021 2:20 pm

Hello pe7er thanks for the welcome!

I use 7.2 because the hosting only has that version or one of 5.6 that I had been using previously. I am not going to register users on my page, it will only have items with information articles, I do not know if security is needed for this, or is it due to DDOS attacks that it may suffer?

I will talk to the hosting and ask if you can update the php version

How do I activate the error report?
Screenshot_9.png
The attached image is from my current database, the old one had a different version.

Where it says Database client version: libmysql - mysqlnd 5.0.11-dev - 20120503 - $ Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $

Before I had another database that put: Database client version: libmysql - 5.5.62
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Re: installation error blank page

Post by pe7er » Tue May 11, 2021 2:29 pm

happytomo wrote:
Tue May 11, 2021 2:20 pm
I use 7.2 because the hosting only has that version or one of 5.6 that I had been using previously. I am not going to register users on my page, it will only have items with information articles, I do not know if security is needed for this, or is it due to DDOS attacks that it may suffer?
I don't have a good feeling about your hosting company because they use outdated PHP software.

The security of a website is as weak as the weakest chain. Your Joomla version might be safe because it's up-to-date. But running it on outdated Apache / PHP / MySQL software is not safe. Criminals are not interested in your site (or users) but they would love your server resources. Websites are getting hacked because criminals need space for phishing or bitcoin mining sites etc.
How do I activate the error report?
See on of the results at: https://www.google.com/search?q=php+error+reporting+on
for instance: https://stackify.com/display-php-errors/
Kind Regards,
Peter Martin, Global Moderator
https://db8.nl - Joomla specialist, Nijmegen, Nederland
The best website: https://the-best-website.com

happytomo
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Re: installation error blank page

Post by happytomo » Tue May 11, 2021 3:05 pm

I don't have a good feeling about your hosting company because they use outdated PHP software.

The security of a website is as weak as the weakest chain. Your Joomla version might be safe because it's up-to-date. But running it on outdated Apache / PHP / MySQL software is not safe. Criminals are not interested in your site (or users) but they would love your server resources. Websites are getting hacked because criminals need space for phishing or bitcoin mining sites etc.
Interesting information, I will ask for an update.

I'm going to ask the hosting to activate the display error option as seen in the image, because I can't modify the php.ini file and upload it via FTP. I guess I'll have it tomorrow ...

I'm messed up, I don't understand php and I don't know what parameters to change, I saw the links, but I don't know where to put it in the code.

Look in the php.ini file and this is what I found
Screenshot_10.png
Screenshot_11.png
Screenshot_12.png
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Re: installation error blank page

Post by pe7er » Tue May 11, 2021 3:51 pm

The "stackify" link also has info about "Display PHP Errors via .htaccess Configuration".
When you could use a .htaccess override, you won't need to edit php.ini.
Kind Regards,
Peter Martin, Global Moderator
https://db8.nl - Joomla specialist, Nijmegen, Nederland
The best website: https://the-best-website.com

happytomo
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Re: installation error blank page

Post by happytomo » Thu May 13, 2021 4:11 am

Thanks for the help! In the end I changed my host and I hope I don't have these problems !!

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Re: installation error blank page

Post by pe7er » Thu May 13, 2021 7:18 am

You're welcome. Thanks for sharing how you solved the issue.
Kind Regards,
Peter Martin, Global Moderator
https://db8.nl - Joomla specialist, Nijmegen, Nederland
The best website: https://the-best-website.com


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