Installing Joomla 3.6.5 to 3.8.3 hangs [solved]

Need help installing Joomla! 3.x? For all Joomla! 3.x installation issues please use this forum.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.
Post Reply
joesefkarim
Joomla! Apprentice
Joomla! Apprentice
Posts: 38
Joined: Mon Jul 12, 2010 3:07 pm

Installing Joomla 3.6.5 to 3.8.3 hangs [solved]

Post by joesefkarim » Mon Jan 22, 2018 7:53 am

Hello,

When I try updating Joomla 3.6.5 to 3.8.3 the installation commences but hangs at about 70% without completing the process. And displays an error message about Java script error. Subsequently, the website backend turns all "white" and can't see or access the contents.

I contacted the company that I bought the template from but they insist that the template has nothing to do with the Joomla installation/updates.

Any ideas on what I could do to resolve it?
Last edited by mandville on Mon Mar 05, 2018 8:39 pm, edited 1 time in total.
Reason: marked solved as per op

User avatar
sozzled
Joomla! Champion
Joomla! Champion
Posts: 5327
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia
Contact:

Re: Installing Joomla 3.6.5 to 3.8.3 hangs

Post by sozzled » Mon Jan 22, 2018 8:37 am

I might be able to guess what is causing the problem but I suggest that you use the Forum Post Assistant reporting tool in this topic and maybe there will be something that will leap off the page to give us a clue. :pop
https://www.kuneze.com/blog
Former member of Kunena project team
If you think I’m wrong then say “I think you're wrong.” If you say “You’re wrong!”, how do you know?

User avatar
Webdongle
Joomla! Master
Joomla! Master
Posts: 34709
Joined: Sat Apr 05, 2008 9:58 pm

Re: Installing Joomla 3.6.5 to 3.8.3 hangs

Post by Webdongle » Mon Jan 22, 2018 10:37 am

Restore using your backup
Set Protostar as default Template
Retry update

joesefkarim
Joomla! Apprentice
Joomla! Apprentice
Posts: 38
Joined: Mon Jul 12, 2010 3:07 pm

Re: Installing Joomla 3.6.5 to 3.8.5 failed

Post by joesefkarim » Mon Mar 05, 2018 5:50 pm

Dear All,

Now I updated to 3.8.5 but it was inconclusive and the backend is not opening: just a white blank page. However, I earlier noticed an error message that reads, "Error: 1054 Unknown column 'a.client_id' in 'where clause'

Please what can I do?

User avatar
sozzled
Joomla! Champion
Joomla! Champion
Posts: 5327
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia
Contact:

Re: Installing Joomla 3.6.5 to 3.8.3 hangs

Post by sozzled » Mon Mar 05, 2018 6:50 pm

@josefkarim: Did you search the forum for the text "Unknown column 'a.client_id' in 'where clause'".

There are dozens of topics that address this issue.
https://www.kuneze.com/blog
Former member of Kunena project team
If you think I’m wrong then say “I think you're wrong.” If you say “You’re wrong!”, how do you know?

joesefkarim
Joomla! Apprentice
Joomla! Apprentice
Posts: 38
Joined: Mon Jul 12, 2010 3:07 pm

Re: Installing Joomla 3.6.5 to 3.8.3 hangs

Post by joesefkarim » Mon Mar 05, 2018 8:22 pm

I just did, and resolved it.

Thanks.


Post Reply

Return to “Installation Joomla! 3.x”