Installing Joomla 3.6.5 to 3.8.3 hangs

Need help installing Joomla! 3.x? For all Joomla! 3.x installation issues please use this forum. Note: Users creating new sites can use either version 2.5 or 3.x. Please consider the availability of third-party templates and extensions when deciding which Joomla version to use.

Moderator: General Support Moderators

Forum rules
Forum Rules
Absolute Beginner's Guide to Joomla! <-- please read before posting, this means YOU.
Forum Post Assistant - If you are serious about wanting help, you will use this tool to help you post.
Joomla! Apprentice
Joomla! Apprentice
Posts: 33
Joined: Mon Jul 12, 2010 3:07 pm

Installing Joomla 3.6.5 to 3.8.3 hangs

Postby joesefkarim » Mon Jan 22, 2018 7:53 am


When I try updating Joomla 3.6.5 to 3.8.3 the installation commences but hangs at about 70% without completing the process. And displays an error message about Java script error. Subsequently, the website backend turns all "white" and can't see or access the contents.

I contacted the company that I bought the template from but they insist that the template has nothing to do with the Joomla installation/updates.

Any ideas on what I could do to resolve it?

User avatar
Joomla! Virtuoso
Joomla! Virtuoso
Posts: 4288
Joined: Sun Jul 05, 2009 3:30 am
Location: Canberra, Australia

Re: Installing Joomla 3.6.5 to 3.8.3 hangs

Postby sozzled » Mon Jan 22, 2018 8:37 am

I might be able to guess what is causing the problem but I suggest that you use the Forum Post Assistant reporting tool in this topic and maybe there will be something that will leap off the page to give us a clue. :pop
Former member of Kunena project team
If you think I’m wrong then say “I think you're wrong.” If you say “You’re wrong!”, how do you know?

User avatar
Joomla! Master
Joomla! Master
Posts: 33958
Joined: Sat Apr 05, 2008 9:58 pm

Re: Installing Joomla 3.6.5 to 3.8.3 hangs

Postby Webdongle » Mon Jan 22, 2018 10:37 am

Restore using your backup
Set Protostar as default Template
Retry update

Return to “Installation Joomla! 3.x”

Who is online

Users browsing this forum: No registered users and 9 guests