Installing Joomla 3.6.5 to 3.8.3 hangs [solved]

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joesefkarim
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Installing Joomla 3.6.5 to 3.8.3 hangs [solved]

Postby joesefkarim » Mon Jan 22, 2018 7:53 am

Hello,

When I try updating Joomla 3.6.5 to 3.8.3 the installation commences but hangs at about 70% without completing the process. And displays an error message about Java script error. Subsequently, the website backend turns all "white" and can't see or access the contents.

I contacted the company that I bought the template from but they insist that the template has nothing to do with the Joomla installation/updates.

Any ideas on what I could do to resolve it?
Last edited by mandville on Mon Mar 05, 2018 8:39 pm, edited 1 time in total.
Reason: marked solved as per op

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sozzled
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Re: Installing Joomla 3.6.5 to 3.8.3 hangs

Postby sozzled » Mon Jan 22, 2018 8:37 am

I might be able to guess what is causing the problem but I suggest that you use the Forum Post Assistant reporting tool in this topic and maybe there will be something that will leap off the page to give us a clue. :pop
https://www.kuneze.com/blog
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Webdongle
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Re: Installing Joomla 3.6.5 to 3.8.3 hangs

Postby Webdongle » Mon Jan 22, 2018 10:37 am

Restore using your backup
Set Protostar as default Template
Retry update

joesefkarim
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Re: Installing Joomla 3.6.5 to 3.8.5 failed

Postby joesefkarim » Mon Mar 05, 2018 5:50 pm

Dear All,

Now I updated to 3.8.5 but it was inconclusive and the backend is not opening: just a white blank page. However, I earlier noticed an error message that reads, "Error: 1054 Unknown column 'a.client_id' in 'where clause'

Please what can I do?

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sozzled
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Re: Installing Joomla 3.6.5 to 3.8.3 hangs

Postby sozzled » Mon Mar 05, 2018 6:50 pm

@josefkarim: Did you search the forum for the text "Unknown column 'a.client_id' in 'where clause'".

There are dozens of topics that address this issue.
https://www.kuneze.com/blog
Former member of Kunena project team
If you think I’m wrong then say “I think you're wrong.” If you say “You’re wrong!”, how do you know?

joesefkarim
Joomla! Apprentice
Joomla! Apprentice
Posts: 38
Joined: Mon Jul 12, 2010 3:07 pm

Re: Installing Joomla 3.6.5 to 3.8.3 hangs

Postby joesefkarim » Mon Mar 05, 2018 8:22 pm

I just did, and resolved it.

Thanks.


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