Installation stuck on step 3 backup database

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BennyPeoples
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Installation stuck on step 3 backup database

Post by BennyPeoples » Thu Feb 22, 2018 9:38 am

Hello,

i'm trying to install a new joomla 3.8 version and when i click install notting happens, it stay on backing up database.

Anyone an idea what could cause this problem?

PHP version 5.4.45 Apache
Joomla 3.8

no errors on pre installation check

Thanks
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AMurray
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Re: Installation stuck on step 3 backup database

Post by AMurray » Thu Feb 22, 2018 10:01 pm

Please use the FPA utility and post the report to a reply here. viewtopic.php?f=621&t=582860.

What version of 3.8.x?

I suspect it's a time-out issue and therefore a PHP setting needs to be changed, but we won't know that until you post the FPA report.

This is a commonly asked question, such as these, perhaps do some reading of the responses to find some answers.

Also check with your host and ask them to check / increase PHP settings such as memory, and time-out settings.
Regards,
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A Murray
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