I can't install any software

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saovry
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Posts: 175
Joined: Sat Jan 08, 2011 3:52 pm

I can't install any software

Post by saovry » Thu Mar 29, 2018 3:30 am

After I installed joomla and I can't remove folder installation by click remove button so I removed it by manually and copy file configuration.php into my site.com also.

1 And I noted that I can't install software through upload zip file so I try to install it from tpm/ by extract all file in there but I still can't install it.
2 And I can't save after I set configuration also, it shows like my attach file also.

could you look at my error website below and I hope you can guide my error to solve it..

thank...
Problem Description :: Forum Post Assistant (v1.3.9) : 29th March 2018 wrote:Can't install any software
Log/Error Message :: Forum Post Assistant (v1.3.9) : 29th March 2018 wrote:JFolder::create: Could not create folder.Path: /var/www/html/components/com_easysocial Component Install: Failed to create folder: /var/www/html/components/com_easysocial.
Actions Taken To Resolve by Forum Post Assistant (v1.3.9) 29th March 2018 wrote:JFolder::create: Could not create folder.Path: /var/www/html/components/com_easysocial
Component Install: Failed to create folder: /var/www/html/components/com_easysocial.
Forum Post Assistant (v1.3.9) : 29th March 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.6-Stable (Amani) 13-March-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (644) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.8
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 0 | .htaccess/web.config: No | GZip: 0 | Cache: 0 | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: N/A | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: 0 | SSL: N/A | FrontEdit: N/A | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | dbConnection Type: mysqli | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 4.4.0 | Technology: x86_64 | Web Server: Apache/2.4.18 (Ubuntu) | Encoding: gzip | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 73.64 GiB |

PHP Configuration :: Version: 7.0.28-0ubuntu0.16.04.1 | PHP API: apache2handler | Session Path Writable: Yes | Display Errors: | Error Reporting: 22527 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 64M | Max. POST Size: 64M | Max. Input Time: 60 | Max. Execution Time: 180 | Memory Limit: 400M

MySQL Configuration :: Version: 5.7.21-0ubuntu0.16.04.1 (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | Host: --protected-- (--protected--) | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 3.94 MiB | #of Tables:  72
Detailed Environment :: wrote:PHP Extensions :: Core (7.0.28-0ubuntu0.16.04.1) | date (7.0.28-0ubuntu0.16.04.1) | libxml (7.0.28-0ubuntu0.16.04.1) | openssl (7.0.28-0ubuntu0.16.04.1) | pcre (7.0.28-0ubuntu0.16.04.1) | zlib (7.0.28-0ubuntu0.16.04.1) | filter (7.0.28-0ubuntu0.16.04.1) | hash (1.0) | Reflection (7.0.28-0ubuntu0.16.04.1) | SPL (7.0.28-0ubuntu0.16.04.1) | session (7.0.28-0ubuntu0.16.04.1) | standard (7.0.28-0ubuntu0.16.04.1) | apache2handler () | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | PDO (7.0.28-0ubuntu0.16.04.1) | xml (7.0.28-0ubuntu0.16.04.1) | calendar (7.0.28-0ubuntu0.16.04.1) | ctype (7.0.28-0ubuntu0.16.04.1) | dom (20031129) | mbstring (7.0.28-0ubuntu0.16.04.1) | fileinfo (1.0.5) | ftp (7.0.28-0ubuntu0.16.04.1) | gd (7.0.28-0ubuntu0.16.04.1) | gettext (7.0.28-0ubuntu0.16.04.1) | iconv (7.0.28-0ubuntu0.16.04.1) | json (1.4.0) | exif (7.0.28-0ubuntu0.16.04.1) | mcrypt (7.0.28-0ubuntu0.16.04.1) | mysqli (7.0.28-0ubuntu0.16.04.1) | pdo_mysql (7.0.28-0ubuntu0.16.04.1) | Phar (2.0.2) | posix (7.0.28-0ubuntu0.16.04.1) | readline (7.0.28-0ubuntu0.16.04.1) | shmop (7.0.28-0ubuntu0.16.04.1) | SimpleXML (7.0.28-0ubuntu0.16.04.1) | sockets (7.0.28-0ubuntu0.16.04.1) | sysvmsg (7.0.28-0ubuntu0.16.04.1) | sysvsem (7.0.28-0ubuntu0.16.04.1) | sysvshm (7.0.28-0ubuntu0.16.04.1) | tokenizer (7.0.28-0ubuntu0.16.04.1) | wddx (7.0.28-0ubuntu0.16.04.1) | xmlreader (7.0.28-0ubuntu0.16.04.1) | xmlwriter (7.0.28-0ubuntu0.16.04.1) | xsl (7.0.28-0ubuntu0.16.04.1) | Zend OPcache (7.0.28-0ubuntu0.16.04.1) | Zend Engine (3.0.0) |
Potential Missing Extensions :: zip | curl | mysql | suhosin |
Disabled Functions :: pcntl_alarm | pcntl_fork | pcntl_waitpid | pcntl_wait | pcntl_wifexited | pcntl_wifstopped | pcntl_wifsignaled | pcntl_wifcontinued | pcntl_wexitstatus | pcntl_wtermsig | pcntl_wstopsig | pcntl_signal | pcntl_signal_dispatch | pcntl_get_last_error | pcntl_strerror | pcntl_sigprocmask | pcntl_sigwaitinfo | pcntl_sigtimedwait | pcntl_exec | pcntl_getpriority | pcntl_setpriority | |

Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No

Apache Modules :: core | mod_so | mod_watchdog | http_core | mod_log_config | mod_logio | mod_version | mod_unixd | mod_access_compat | mod_alias | mod_auth_basic | mod_authn_core | mod_authn_file | mod_authz_core | mod_authz_host | mod_authz_user | mod_autoindex | mod_deflate | mod_dir | mod_env | mod_filter | mod_mime | prefork | mod_negotiation | mod_php7 | mod_setenvif | mod_status | Apache/2.4.18 (Ubuntu) |
Potential Missing Modules :: mod_rewrite | mod_expires | mod_security | mod_evasive | mod_dosevasive | mod_ssl | mod_qos | mod_userdir |
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) :: tmp/__MACOSX/ (775) | tmp/__MACOSX/setup/ (775) | tmp/__MACOSX/setup/assets/ (775) | tmp/__MACOSX/setup/assets/icons/ (775) | tmp/__MACOSX/setup/assets/icons/ionicons/ (775) | tmp/__MACOSX/setup/assets/icons/ionicons/css/ (775) | tmp/__MACOSX/setup/assets/icons/ionicons/fonts/ (775) | tmp/__MACOSX/setup/controllers/ (775) | tmp/__MACOSX/setup/themes/ (775) | tmp/__MACOSX/setup/themes/steps/ (775) |
Database Information :: wrote:Database statistics :: Uptime: 37860 | Threads: 1 | Questions: 12114 | Slow queries: 0 | Opens: 4121 | Flush tables: 1 | Open tables: 367 | Queries per second avg: 0.319 |
Extensions Discovered :: wrote:Components :: SITE :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
Components :: ADMIN :: com_media (3.0.0) 1 | com_messages (3.0.0) 1 | com_users (3.0.0) 1 | com_menus (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_redirect (3.0.0) 1 | com_ajax (3.2.0) 1 | com_content (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_modules (3.0.0) 1 | com_search (3.0.0) 1 | com_plugins (3.0.0) 1 | com_cache (3.0.0) 1 | com_checkin (3.0.0) 1 | com_associations (3.7.0) 1 | com_finder (3.0.0) 1 | com_config (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_tags (3.1.0) 1 | com_banners (3.0.0) 1 | com_admin (3.0.0) 1 | com_templates (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_fields (3.7.0) 1 | com_categories (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_installer (3.0.0) 1 | com_login (3.0.0) 1 | com_languages (3.0.0) 1 |

Modules :: SITE :: mod_finder (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_random_image (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_login (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_tags_similar (3.1.0) 1 | mod_banners (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_search (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_articles_categories (3.0.0) 1 |
Modules :: ADMIN :: mod_submenu (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_version (3.0.0) 1 | mod_title (3.0.0) 1 | mod_status (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_login (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_feed (3.0.0) 1 |

Plugins :: SITE :: plg_fields_calendar (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_user (3.7.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_updatenotification (3.5.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_content_fields (3.7.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_vote (3.0.0) 0 | plg_content_pagenavigation (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_captcha_recaptcha (3.4.0) 0 | plg_editors_codemirror (5.34.0) 1 | plg_editors_tinymce (4.5.8) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 |
Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: isis (1.0) 1 | hathor (3.0.0) 1 |

saovry
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Posts: 175
Joined: Sat Jan 08, 2011 3:52 pm

Re: I can't install any software

Post by saovry » Thu Mar 29, 2018 3:39 am

And I removed /tmp/MacOSX folders when I see the permission is red color but I still can't install it again.

saovry
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Posts: 175
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Re: I can't install any software

Post by saovry » Mon Apr 02, 2018 3:33 am

Someone can help, please...why I can't install any software..?

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leolam
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Re: I can't install any software

Post by leolam » Mon Apr 02, 2018 4:43 am

Have you copied this site from a local computer?
What is "MacOSX" doing in a Joomla installation?
The path to "tmp" and "logs" folders must be set properly in the configuration.php to be able to install any extensions.

To find out what your absolute path is, copy the following code into a text editor (i.e. JEdit, Notepad, etc), save the file as a .php naming it whatever you prefer (i.e anyfilename.php.).

Code: Select all

<?php 
 $path = getcwd();
 echo "Your Absoluthe Path is: ";
 echo $path;
 ?> 
Using your FTP software, ftp the file you have just created to your root folder.

Open your web browser and type in http://www.yourdomain.com/anyfilename.php. The result will show the absolute path!

IMPORTANT: For security reasons, delete this file as soon as you have ascertained the information you require.

I would immediately change the 'Apache2handler' to 'cgi/fcgi' This avoids permission issues and ownership issues. You have to CHOWN the owner from root (Apache) to "user"

Leo 8)
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saovry
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Re: I can't install any software

Post by saovry » Mon Apr 02, 2018 4:54 am

Now the message show

Your Absoluthe Path is: /var/www/html

my logs should be
/var/www/html/administrator/logs

my tmp
/var/www/html/tmp

Are those correct?
And those folders are 755

Now what is next..?

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leolam
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Re: I can't install any software

Post by leolam » Mon Apr 02, 2018 5:09 am

If that is the output than these are the path's. Change your configuration.php so it reads

Code: Select all

public $tmp_path = '/var/www/html/tmp';
public $log_path = '/var/www/html/administrator/logs';
. If this does not resolve the installation issue your next steps is to change ownership of the fiiles and folders as stated before (what value you have here? Group: --protected--)

Leo 8)
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saovry
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Re: I can't install any software

Post by saovry » Mon Apr 02, 2018 5:56 am

They are
public $tmp_path = '/var/www/html/tmp';
public $log_path = '/var/www/html/administrator/logs';
from the begin

logs and tmp folders with the username : root and group is root also. And the permission is 755.

what should we change ownership?
tmp.PNG
logs.PNG
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saovry
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Re: I can't install any software

Post by saovry » Mon Apr 02, 2018 6:07 am

Here is my users
User.PNG
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leolam
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Re: I can't install any software

Post by leolam » Mon Apr 02, 2018 6:13 am

You have to CHOWN the owner to "username"or enable the ftp-layer in the global configuration. (Root means that the files and folders are owned by Apache and therefor you are not allowed to install anything)

Best thing to do is change the Apache2handler as stated before to cgi so you won't have any of these issues

Leo 8)
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-> Joomla Professional Support: https://gws-desk.com -
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saovry
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Re: I can't install any software

Post by saovry » Mon Apr 02, 2018 6:30 am

Here is my ftp that I enable it..
ftp.PNG
I don't understand what is it
"CHOWN the owner to "username"or enable the ftp-layer in the global configuration."

I am using ubuntu 16 with webmin so I can't change it because I don't know where is Apache2handler to cgi.

Apache2handler as stated before to cgi so you won't have any of these issues

do you have any guideline, sir..

thank
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leolam
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Re: I can't install any software

Post by leolam » Mon Apr 02, 2018 3:08 pm

I am sorry but you have too little knowledge that I can help you here on the forums.That is not offensive but if you do not know what Change Owner (CHOWN) is and you have no access to SSH (?) or do not know linux commands and have no knowledge about server setup you do need professional (mostly commercial) help at a level we cannot provide here on the forums

Leo 8)
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jonnybhoy
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Re: I can't install any software

Post by jonnybhoy » Fri Apr 06, 2018 10:23 am

leolam wrote:I am sorry but you have too little knowledge that I can help you here on the forums.That is not offensive but if you do not know what Change Owner (CHOWN) is and you have no access to SSH (?) or do not know linux commands and have no knowledge about server setup you do need professional (mostly commercial) help at a level we cannot provide here on the forums

Leo 8)
Fair comments - how long would it take someone like your good self to do an install on my VPS, and do you have a rough idea of price for doing this? Thanks in advance for your help.


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