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New install of 3.9

Posted: Fri Jan 11, 2019 11:31 pm
by midlifedesign
Hi, ever learned superiors.
I have used joomla over the years and although I would class myself an average user I am stumped. Installed the latest version of Joomla as I have done in the past but the first page comes up to fill in name users etc but when you press next it just sits there/ I have tried uninstalling, installing again, changing directories. I am guessing the database isnt connecting to the site. Ive trawled google but most problems seem to be when people are installing to a local machine.

Driving me nuts. Any clues gratefully received. Please type slow as I am not related to Bill Gates.
Thanks in anticipation

Re: New install of 3.9

Posted: Fri Jan 11, 2019 11:38 pm
by AMurray
Please provide the FPA detail - I would suspect some issue with your server config.

Refer to viewtopic.php?f=714&t=793531 for the download; note there are details instructions within the ZIP download contained in a PDF file. Please generate the report, and post the BBcode-formatted report to this thread.

Re: New install of 3.9

Posted: Fri Jan 11, 2019 11:51 pm
by midlifedesign
ok -so I think this is correct.
Forum Post Assistant (v1.4.7 (litoralis)) : 11th January 2019 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.0-Stable (Amani) 30-October-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Not Found

Host Configuration :: OS: Linux | OS Version: 2.6.32-754.2.1.el6.x86_64 | Technology: x86_64 | Web Server: Apache/2.4.37 (Unix) | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 2428.96 GiB |

PHP Configuration :: Version: 7.0.33 | PHP API: cgi-fcgi | Session Path Writable: No | Display Errors: | Error Reporting: 22527 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 64M | Max. POST Size: 8M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 128M

Database Configuration :: Database Credentials incomplete or not available Nothing to display.
Missing credentials detected: Connection Type missing | Database Name missing |MySQL Host missing | Table Prefix missing | Database Username missing | Database Password missing |
Detailed Environment :: wrote:PHP Extensions :: Core (7.0.33) | date (7.0.33) | libxml (7.0.33) | openssl (7.0.33) | pcre (7.0.33) | zlib (7.0.33) | filter (7.0.33) | hash (1.0) | pcntl (7.0.33) | readline (7.0.33) | Reflection (7.0.33) | SPL (7.0.33) | session (7.0.33) | standard (7.0.33) | cgi-fcgi () | bcmath (7.0.33) | bz2 (7.0.33) | calendar (7.0.33) | ctype (7.0.33) | curl (7.0.33) | dba (7.0.33) | dom (20031129) | enchant (7.0.33) | mbstring (7.0.33) | fileinfo (1.0.5) | ftp (7.0.33) | gd (7.0.33) | gettext (7.0.33) | gmp (7.0.33) | iconv (7.0.33) | imap (7.0.33) | intl (1.1.0) | json (1.4.0) | ldap (7.0.33) | exif (7.0.33) | mcrypt (7.0.33) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | odbc (7.0.33) | PDO (7.0.33) | pgsql (7.0.33) | Phar (2.0.2) | posix (7.0.33) | pspell (7.0.33) | recode (7.0.33) | shmop (7.0.33) | SimpleXML (7.0.33) | soap (7.0.33) | sockets (7.0.33) | sqlite3 (7.0.33) | sysvmsg (7.0.33) | sysvsem (7.0.33) | sysvshm (7.0.33) | tidy (7.0.33) | tokenizer (7.0.33) | xml (7.0.33) | xmlwriter (7.0.33) | xsl (7.0.33) | zip (1.13.5) | mysqli (7.0.33) | pdo_dblib (7.0.33) | pdo_mysql (7.0.33) | PDO_ODBC (7.0.33) | pdo_pgsql (7.0.33) | pdo_sqlite (7.0.33) | wddx (7.0.33) | xmlreader (7.0.33) | xmlrpc (7.0.33) | ionCube Loader () | Zend OPcache (7.0.33) | Zend Engine (3.0.0) |
Potential Missing Extensions ::

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): No
Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_wrapper (3.0.0) ? | com_mailto (3.0.0) ? |
3rd Party::

Components :: ADMIN ::
Core :: com_banners (3.0.0) ? | com_finder (3.0.0) ? | com_cpanel (3.0.0) ? | com_login (3.0.0) ? | com_installer (3.0.0) ? | com_users (3.0.0) ? | com_cache (3.0.0) ? | com_associations (3.7.0) ? | com_plugins (3.0.0) ? | com_postinstall (3.2.0) ? | com_checkin (3.0.0) ? | com_redirect (3.0.0) ? | com_fields (3.7.0) ? | com_menus (3.0.0) ? | com_admin (3.0.0) ? | com_templates (3.0.0) ? | com_privacy (3.9.0) ? | com_config (3.0.0) ? | com_messages (3.0.0) ? | com_ajax (3.2.0) ? | com_media (3.0.0) ? | com_modules (3.0.0) ? | com_actionlogs (3.9.0) ? | com_tags (3.1.0) ? | com_search (3.0.0) ? | com_content (3.0.0) ? | com_languages (3.0.0) ? | com_contenthistory (3.2.0) ? | com_joomlaupdate (3.6.2) ? | com_newsfeeds (3.0.0) ? | com_categories (3.0.0) ? |
3rd Party::

Modules :: SITE ::
Core :: mod_banners (3.0.0) ? | mod_users_latest (3.0.0) ? | mod_wrapper (3.0.0) ? | mod_syndicate (3.0.0) ? | mod_tags_popular (3.1.0) ? | mod_articles_latest (3.0.0) ? | mod_feed (3.0.0) ? | mod_random_image (3.0.0) ? | mod_search (3.0.0) ? | mod_articles_archive (3.0.0) ? | mod_related_items (3.0.0) ? | mod_articles_popular (3.0.0) ? | mod_articles_categories (3.0.0) ? | mod_stats (3.0.0) ? | mod_menu (3.0.0) ? | mod_whosonline (3.0.0) ? | mod_login (3.0.0) ? | mod_articles_category (3.0.0) ? | mod_languages (3.5.0) ? | mod_tags_similar (3.1.0) ? | mod_finder (3.0.0) ? | mod_custom (3.0.0) ? | mod_breadcrumbs (3.0.0) ? | mod_footer (3.0.0) ? | mod_articles_news (3.0.0) ? |
3rd Party::

Modules :: ADMIN ::
Core :: mod_status (3.0.0) ? | mod_feed (3.0.0) ? | mod_latest (3.0.0) ? | mod_popular (3.0.0) ? | mod_title (3.0.0) ? | mod_submenu (3.0.0) ? | mod_menu (3.0.0) ? | mod_sampledata (3.8.0) ? | mod_multilangstatus (3.0.0) ? | mod_logged (3.0.0) ? | mod_login (3.0.0) ? | mod_latestactions (3.9.0) ? | mod_quickicon (3.0.0) ? | mod_toolbar (3.0.0) ? | mod_privacy_dashboard (3.9.0) ? | mod_custom (3.0.0) ? | mod_stats_admin (3.0.0) ? | mod_version (3.0.0) ? |
3rd Party::

Libraries :: SITE ::
Core ::
3rd Party::

Plugins :: SITE ::
Core :: plg_finder_tags (3.0.0) ? | plg_finder_content (3.0.0) ? | plg_finder_categories (3.0.0) ? | plg_finder_newsfeeds (3.0.0) ? | plg_finder_contacts (3.0.0) ? | plg_fields_editor (3.7.0) ? | plg_fields_usergrouplist (3.7.0) ? | plg_fields_calendar (3.7.0) ? | plg_fields_sql (3.7.0) ? | plg_fields_color (3.7.0) ? | plg_fields_repeatable (3.9.0) ? | plg_fields_list (3.7.0) ? | plg_fields_url (3.7.0) ? | plg_fields_text (3.7.0) ? | plg_fields_checkboxes (3.7.0) ? | plg_fields_integer (3.7.0) ? | plg_fields_user (3.7.0) ? | plg_fields_media (3.7.0) ? | plg_fields_radio (3.7.0) ? | plg_fields_textarea (3.7.0) ? | plg_fields_imagelist (3.7.0) ? | plg_twofactorauth_yubikey (3.2.0) ? | plg_twofactorauth_totp (3.2.0) ? | plg_privacy_message (3.9.0) ? | plg_privacy_actionlogs (3.9.0) ? | plg_privacy_content (3.9.0) ? | plg_privacy_user (3.9.0) ? | plg_privacy_consents (3.9.0) ? | plg_system_p3p (3.0.0) ? | plg_system_languagefilter (3.0.0) ? | plg_system_debug (3.0.0) ? | plg_system_privacyconsent (3.9.0) ? | plg_system_fields (3.7.0) ? | plg_system_cache (3.0.0) ? | plg_system_logrotation (3.9.0) ? | PLG_SYSTEM_ACTIONLOGS (3.9.0) ? | plg_system_remember (3.0.0) ? | plg_system_log (3.0.0) ? | plg_system_logout (3.0.0) ? | plg_system_highlight (3.0.0) ? | plg_system_updatenotification (3.5.0) ? | plg_system_languagecode (3.0.0) ? | plg_system_sef (3.0.0) ? | plg_system_stats (3.5.0) ? | plg_system_redirect (3.0.0) ? | plg_system_sessiongc (3.8.6) ? | plg_quickicon_extensionupdate (3.0.0) ? | plg_quickicon_joomlaupdate (3.0.0) ? | plg_quickicon_phpversioncheck (3.7.0) ? | plg_quickicon_privacycheck (3.9.0) ? | PLG_ACTIONLOG_JOOMLA (3.9.0) ? | plg_editors-xtd_menu (3.7.0) ? | plg_editors-xtd_image (3.0.0) ? | plg_editors-xtd_fields (3.7.0) ? | plg_editors-xtd_module (3.5.0) ? | plg_editors-xtd_pagebreak (3.0.0) ? | plg_editors-xtd_article (3.0.0) ? | plg_editors-xtd_readmore (3.0.0) ? | plg_search_tags (3.0.0) ? | plg_search_content (3.0.0) ? | plg_search_categories (3.0.0) ? | plg_search_newsfeeds (3.0.0) ? | plg_search_contacts (3.0.0) ? | plg_content_finder (3.0.0) ? | plg_content_fields (3.7.0) ? | plg_content_emailcloak (3.0.0) ? | plg_content_joomla (3.0.0) ? | plg_content_pagebreak (3.0.0) ? | plg_content_loadmodule (3.0.0) ? | plg_content_confirmconsent (3.9.0) ? | plg_content_vote (3.0.0) ? | plg_content_pagenavigation (3.0.0) ? | plg_extension_joomla (3.0.0) ? | PLG_INSTALLER_URLINSTALLER (3.6.0) ? | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) ? | plg_installer_packageinstaller (3.6.0) ? | plg_user_terms (3.9.0) ? | plg_user_joomla (3.0.0) ? | plg_user_profile (3.0.0) ? | plg_user_contactcreator (3.0.0) ? | plg_captcha_recaptcha_invisible (3.8) ? | plg_captcha_recaptcha (3.4.0) ? | plg_authentication_cookie (3.0.0) ? | plg_authentication_ldap (3.0.0) ? | plg_authentication_joomla (3.0.0) ? | plg_authentication_gmail (3.0.0) ? |
3rd Party:: plg_editors_tinymce (4.5.8) ? | plg_editors_codemirror (5.40.0) ? |
Templates Discovered :: wrote:Templates :: SITE :: protostar (1.0) ? | beez3 (3.1.0) ? |
Templates :: ADMIN :: hathor (3.0.0) ? | isis (1.0) ? |

Re: New install of 3.9

Posted: Sat Jan 12, 2019 1:40 am
by AMurray
Taking note of these values some advice as below:
fpa wrote: Max. Upload Size: 64M | Max. POST Size: 8M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 128M
MAX POST Size should be >= 64M (in line with Max Upload Size)
Max Execution time could be increased say around 90 (seconds).
(adjust the above in your hosting control panel such as cPanel, or contact your host for assistance)

Other things to check
(1) Create database before installing.
(2) Assign database user with full permissions.
(3) Ensure that you enter correct credentials for the db user when asked for in the installation process.

Finally - the FPA shows Joomla version as 3.9.0, but the latest is 3.9.1 so I would install that instead. Download that package ZIP and remove the 3.9.0 file and extract those for 3.9.1 in same location.

Re: New install of 3.9

Posted: Sat Jan 12, 2019 8:24 am
by midlifedesign
I have tried both versions same result. I am using heart internet could you point me where I can adjust those settings?
Thank you for your help.

Re: New install of 3.9

Posted: Sat Jan 12, 2019 9:58 am
by Per Yngve Berg
Session Path Writable: No (Must be yes) Contact your host.

SOLVED Re: New install of 3.9

Posted: Sat Jan 12, 2019 4:29 pm
by midlifedesign
thanks for all the help - turns out the tmp file had been deleted somehow and thats all it was (Doh)

Thanks again!

Re: New install of 3.9

Posted: Sat Jan 12, 2019 10:13 pm
by AMurray
If you do need to in future change PHP settings, the procedure is in Heart Internet's knowledgebase.....https://www.heartinternet.uk/support/ar ... tings.html (assuming this is your host - Heart Internet UK (?)).

I will guess the Post / Upload file issue will still be a problem, so you need to change that, and the max execution time could give you issues, so increase it as already advised.