Webdongle wrote:Check if the user can login frontend
Make sure the user is activated
I use the account daily, so yes it can log in on the frontend and is activated.
Webdongle wrote:User Groups Permissions are hierarchical but Access Levels are Not.
It is best Policy to set 'Registered' as the Parent of a new User Group so please set 'Registered' as Parent then add the relevant Permissions.
This is how it was set originally. I reset it to this. Doesn't let me log in.
Webdongle wrote:The Admin menu is access level Guest. So you need to navigate to Users >>> Access levels ... 'Special' and select your new user group there.
This I hadn't done...
I added my new group to "Special", save&close, tried log in - denied.
Closed the browser, restarted browser, tried again - same thing.
The "only" difference (what I can see) between this account that can't log in at the backend, and another account that is member of the same group that can log in is that the the account that can login is created locally. The problem account is using GMail as authenticator.