Login to backend doesn't

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shieldfire
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Login to backend doesn't

Postby shieldfire » Thu Oct 12, 2017 4:57 am

I've set a group to be able to login to the backend/admin.
Added a user to this group.
Then go to the backend to login, and I get
Username and password do not match or you do not have an account yet.


And yes, they do match, because they work on the frontend.
What am I missing?
The account is one using GMail credentials.

I didn't post in the ACL subforum because it feels like a user error rather than something to do with ACL as such.

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jackrabbit
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Re: Login to backend doesn't

Postby jackrabbit » Thu Oct 12, 2017 5:40 am

What is the parent group for the new group?
Did you configure the permissions?

If the group does not have back end allowance, that message will display.
Reset Joomla super user password and username simply | http://cmsenergizer.com/website-energy- ... d-remotely

shieldfire
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Re: Login to backend doesn't

Postby shieldfire » Thu Oct 12, 2017 5:54 am

The parent group is registered, which does not have Admin login permissions.
The new group does have Admin login permissions.
I have granted access to a specific module for the new group.

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Re: Login to backend doesn't

Postby jackrabbit » Thu Oct 12, 2017 6:08 am

Set it to child of Manager
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shieldfire
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Re: Login to backend doesn't

Postby shieldfire » Thu Oct 12, 2017 6:19 am

Sounded like an idea. Unfortunately, I get the same error.

Re-tested with frontend, that works so credentials are correct.
Changed Allowed to Inherited - no change.
Removed other groups the user is in except the new one - didn't help (didn't expect it too really).

Edit:
Took another user, not GMail credentials, and added it to the new group. That user loged in correctly.
However, this doesn't solve the problem - as the point is to use the accounts with GMail credentials.

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Webdongle
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Re: Login to backend doesn't

Postby Webdongle » Thu Oct 12, 2017 12:14 pm

Check if the user can login frontend
Make sure the user is activated

User Groups Permissions are hierarchical but Access Levels are Not.

It is best Policy to set 'Registered' as the Parent of a new User Group so please set 'Registered' as Parent then add the relevant Permissions.

The Admin menu is access level Guest. So you need to navigate to Users >>> Access levels ... 'Special' and select your new user group there.

shieldfire
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Re: Login to backend doesn't

Postby shieldfire » Thu Oct 12, 2017 12:56 pm

Webdongle wrote:Check if the user can login frontend
Make sure the user is activated


I use the account daily, so yes it can log in on the frontend and is activated.

Webdongle wrote:User Groups Permissions are hierarchical but Access Levels are Not.

It is best Policy to set 'Registered' as the Parent of a new User Group so please set 'Registered' as Parent then add the relevant Permissions.


This is how it was set originally. I reset it to this. Doesn't let me log in.

Webdongle wrote:The Admin menu is access level Guest. So you need to navigate to Users >>> Access levels ... 'Special' and select your new user group there.


This I hadn't done...
I added my new group to "Special", save&close, tried log in - denied.
Closed the browser, restarted browser, tried again - same thing.

The "only" difference (what I can see) between this account that can't log in at the backend, and another account that is member of the same group that can log in is that the the account that can login is created locally. The problem account is using GMail as authenticator.

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Webdongle
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Re: Login to backend doesn't

Postby Webdongle » Thu Oct 12, 2017 2:26 pm

It sounds like you know what you are doing and that it should work. PM me a Super User login that works and I can take a quick first hand look ?

shieldfire
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Re: Login to backend doesn't

Postby shieldfire » Thu Oct 12, 2017 6:58 pm

Made a backup, so sent message. I think.

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Webdongle
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Re: Login to backend doesn't

Postby Webdongle » Thu Oct 12, 2017 7:43 pm

OK in and think I see the problem. You have a 3rd party Component that handles users ... it looks like that Joomla admin is not recognising users created by it ?

shieldfire
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Re: Login to backend doesn't

Postby shieldfire » Fri Oct 13, 2017 3:57 am

Thanks for having a look!
Hmm, Seblod you mean? I have a faint recollection that I created the users before I installed Seblod. Even if this is the case, all documentation of Seblod stresses that Seblod users are "totally integrated" in Joomla. I'll do a few tests to see if you are on the right track ...
Last edited by shieldfire on Fri Oct 13, 2017 5:06 am, edited 1 time in total.

shieldfire
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Re: Login to backend doesn't

Postby shieldfire » Fri Oct 13, 2017 4:54 am

OK, I did some further testing

Run 1 Local:
Created a user using the Seblod form (Seblod enabled)
Add the new user to privilege group for frontend.
Login to frontend works.
Added the new user to privilege group for backend.
Login to backend works.

Run 2 GMail user:
Created a user in GMail.
Log in to frontend - not privileged. User created in Joomla. (expected)
Add the new user to privilege group for frontend.
Login to frontend works.
Added the new user to privilege group for backend.
Login to backend fails.

Run 3 GMail user - Seblod disabled:
(Check create user locally, uses Joomla form).
Created a user in GMail.
Log in to frontend - not privileged. User created in Joomla. (expected)
Add the new user to privilege group for frontend.
Login to frontend works.
Added the new user to privilege group for backend.
Login to backend fails.

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Webdongle
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Re: Login to backend doesn't

Postby Webdongle » Fri Oct 13, 2017 8:50 am

How do you mean created a user in gmail ?
Do you mean that you are logging into Joomla with gmail user/pass that is not in Joomla ?
gmail user plugin ... check the settings for backend login.

shieldfire
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Re: Login to backend doesn't

Postby shieldfire » Fri Oct 13, 2017 9:03 am

Can I have your babies? .... umm never mind it's biologically impossible.
Slightly embarrasing but thanks ... I thought it was something I missed.


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