User activation set to administrators, email never received

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mytd
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User activation set to administrators, email never received

Post by mytd » Fri Oct 12, 2018 5:22 am

i have the same issue with joomla 3.8.13. If I have New User Activation by self then they would get an email. But if i have user activation set to administrator, the email never arrive. anyone have ideas?
Last edited by toivo on Fri Oct 12, 2018 8:57 am, edited 1 time in total.
Reason: mod note: split from someone else's topic - please create your own topics in the future

waarnemer
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Re: User activation set to administrators, email never received

Post by waarnemer » Fri Oct 12, 2018 11:47 am

Just a hunch... check your spam folder first... if not there next hunch.....using phpmailer? Website and mailserver have different server locations/ip/addresses? If your host started to check for spoofing emails, they will be rejected. Since phpmailer doesn't log rejects you will not see a message of rejected mails.

to avoid this you may change the email settings in config to SMTP (with your smtp server settings of course) or set txt record with spf details... (and possible DKIM)

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Webdongle
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Re: User activation set to administrators, email never received

Post by Webdongle » Fri Oct 12, 2018 1:43 pm

Is your Super User account using a gmail address?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

mytd
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Re: User activation set to administrators, email never received

Post by mytd » Fri Oct 12, 2018 3:27 pm

test email wee successful both with PHP and Sendmail, and yes i've checked spam folder. If i have new user activation set to "self" then there's no problem -- confirmation email would get sent out and received, but I need to have administrator to approve new users.

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Webdongle
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Re: User activation set to administrators, email never received

Post by Webdongle » Fri Oct 12, 2018 3:44 pm

mytd wrote:
Fri Oct 12, 2018 3:27 pm
... but I need to have administrator to approve new users.
Is the Administrator set to recieve system emails?
Is the Administrator's email a gmail address.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

mytd
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Re: User activation set to administrators, email never received

Post by mytd » Fri Oct 12, 2018 11:17 pm

Is the Administrator set to recieve system emails?
Yes


Is the Administrator's email a gmail address.
No

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sozzled
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Re: User activation set to administrators, email never received

Post by sozzled » Fri Oct 12, 2018 11:58 pm

mytd wrote:
Fri Oct 12, 2018 5:22 am
i have the same issue with joomla 3.8.13. If I have New User Activation by self then they would get an email. But if i have user activation set to administrator, the email never arrive. anyone have ideas?
Hmmm ...

I agree that if New User Account Activation is set to None or Self that the administrator(s) should receive an email, assuming the condition shown in the image below is met:
notifySystemAdmins.jpg
I can't explain what's happening in this case, however.
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https://www.kuneze.com/blog
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If you think I’m wrong then say “I think you're wrong.” If you say “You’re wrong!”, how do you know?

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Webdongle
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Re: User activation set to administrators, email never received

Post by Webdongle » Sat Oct 13, 2018 9:07 am

Is the error with SU and Administrator ?
viewtopic.php?f=714&t=793531 please
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

KianWilliam
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Re: User activation set to administrators, email never received

Post by KianWilliam » Sat Oct 13, 2018 10:53 am

Collect more data, set joomla error report to Max from global config or use FPA
Kian William

waarnemer
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Re: User activation set to administrators, email never received

Post by waarnemer » Wed Oct 17, 2018 7:44 am

Test your joomla email using same SMTP as in your usual mail if possible.

By using sendmail or PHP mail it may happen the message is bounced because of Sender Policy Framework (SPF) mechanisms. This when your webhost is not the same as mailhost (domain and/or IP)
Setting joomla to SMTP it allows you to send through your usual mailserver.

Else have an appropriate TXT spf record set in your DNS. Your receiving mailserver may very wel check for spoofed emails. I know google does, microsoft does.. many other providers do... so for example if you have a managed exchange, outlook, o365 setup.. this may very well be the case.


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