Frontend down since updates to J3.9 and PHP7.2 Topic is solved

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Marvin_Martiano
Joomla! Intern
Joomla! Intern
Posts: 92
Joined: Fri Sep 09, 2011 12:36 pm

Frontend down since updates to J3.9 and PHP7.2

Post by Marvin_Martiano » Fri Nov 09, 2018 9:54 am

Hello, I've run through my limited book of tricks and am stumped: Beyond restoring from backup and hoping for the best I don't know.
Problem Description :: Forum Post Assistant (v1.4.5 (Ganymede)) : 9th November 2018 wrote:Since update to J3.9 (from J3.8.13) and PHP7.2 (from 7.0), frontend just shows error message quoted below, while backend works as usual. No previous problems, no other changes, and simple site using few nonstandard extensions. This is my only site on BlueHost so cannot compare.
Log/Error Message :: Forum Post Assistant (v1.4.5 (Ganymede)) : 9th November 2018 wrote:Warning: session_start(): Failed to read session data: user (path: /tmp) in /home3/ishpssbo/public_html/libraries/joomla/session/handler/native.php on line 260 Error: Failed to start application: Failed to start the session
Last PHP Error(s) Reported :: Forum Post Assistant (v1.4.5 (Ganymede)) : 9th November 2018 wrote:[09-Nov-2018 09:38:47 UTC] PHP Warning: PHP Startup: Unable to load dynamic library 'oauth.so' (tried: /opt/cpanel/ea-php70/root/usr/lib64/php/modules/oauth.so (/opt/cpanel/ea-php70/root/usr/lib64/php/modules/oauth.so: cannot open shared object file: No such file or directory), /opt/cpanel/ea-php70/root/usr/lib64/php/modules/oauth.so.so (/opt/cpanel/ea-php70/root/usr/lib64/php/modules/oauth.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
Actions Taken To Resolve by Forum Post Assistant (v1.4.5 (Ganymede)) 9th November 2018 wrote:Used Akeeba Admin Tools to fix permission etc, cleared cache, etc; no effect. Read Forums without clear lead. Turned PHP to 7.1 as works on other sites.
Forum Post Assistant (v1.4.5 (Ganymede)) : 9th November 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.0-Stable (Amani) 30-October-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (644) | Owner: --protected-- . (uid: /gid: ) | Group: --protected-- (gid: ) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: false | Cache: true | CacheTime: 60 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.0: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-693.11.6.1.ELK.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 1271.46 GiB |

PHP Configuration :: Version: 7.2.11 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: 1 | Error Reporting: 32759 | Log Errors To: error_log | Last Known Error: 09th November 2018 03:42:59. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 64M | Max. POST Size: 64M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 256M

Database Configuration :: Connection Error: : Database Credentials Present? in Configuration...
Detailed Environment :: wrote:PHP Extensions :: Core (7.2.11) | date (7.2.11) | libxml (7.2.11) | openssl (7.2.11) | pcre (7.2.11) | zlib (7.2.11) | filter (7.2.11) | hash (1.0) | pcntl (7.2.11) | readline (7.2.11) | Reflection (7.2.11) | SPL (7.2.11) | session (7.2.11) | standard (7.2.11) | cgi-fcgi () | ionCube Loader () | Zend Engine (3.2.0) |
Potential Missing Extensions :: xml | zip | curl | iconv | mbstring | mysqli | pdo_mysql |
Disabled Functions :: dl |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): No
Potential Ownership Issues: Maybe
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) | com_wrapper (3.0.0) |
3rd Party:: WF_CLEANUP_TITLE (2.6.33) | WF_VISUALCHARS_TITLE (2.6.33) | WF_CONTEXTMENU_TITLE (2.6.33) | WF_SPELLCHECKER_TITLE (2.6.33) | WF_TEXTCASE_TITLE (2.6.33) | WF_FONTSELECT_TITLE (2.6.33) | WF_XHTMLXTRAS_TITLE (2.6.33) | WF_PREVIEW_TITLE (2.6.33) | WF_ARTICLE_TITLE (2.6.33) | WF_ANCHOR_TITLE (2.6.33) | WF_HR_TITLE (2.6.33) | WF_IMGMANAGER_TITLE (2.6.33) | WF_INLINEPOPUPS_TITLE (2.6.33) | WF_EMOTIONS_TITLE (2.6.33) | WF_MEDIA_TITLE (2.6.33) | WF_FONTCOLOR_TITLE (2.6.33) | WF_STYLESELECT_TITLE (2.6.33) | WF_FULLSCREEN_TITLE (2.6.33) | WF_FORMATSELECT_TITLE (2.6.33) | WF_SOURCE_TITLE (2.6.33) | WF_KITCHENSINK_TITLE (2.6.33) | WF_VISUALBLOCKS_TITLE (2.6.33) | WF_AUTOSAVE_TITLE (2.6.33) | WF_DIRECTIONALITY_TITLE (2.6.33) | WF_SEARCHREPLACE_TITLE (2.6.33) | WF_NONBREAKING_TITLE (2.6.33) | WF_BROWSER_TITLE (2.6.33) | WF_PRINT_TITLE (2.6.33) | WF_TABLE_TITLE (2.6.33) | WF_STYLE_TITLE (2.6.33) | WF_LINK_TITLE (2.6.33) | WF_LAYER_TITLE (2.6.33) | WF_LISTS_TITLE (2.6.33) | WF_CHARMAP_TITLE (2.6.33) | WF_CLIPBOARD_TITLE (2.6.33) | WF_FONTSIZESELECT_TITLE (2.6.33) | WF_FILESYSTEM_JOOMLA_TITLE (2.6.33) | WF_LINK_SEARCH_TITLE (2.6.33) | WF_POPUPS_WINDOW_TITLE (2.6.33) | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.33) | WF_AGGREGATOR_VIMEO_TITLE (2.6.33) | WF_AGGREGATOR_[youtube]_TITLE (2.6.33) | WF_AGGREGATOR_DAILYMOTION_TITL (2.6.33) | WF_AGGREGATOR_VINE_TITLE (2.6.33) | WF_LINKS_JOOMLALINKS_TITLE (2.6.33) |

Components :: ADMIN ::
Core :: com_categories (3.0.0) | com_menus (3.0.0) | com_login (3.0.0) | com_tags (3.1.0) | com_contenthistory (3.2.0) | com_redirect (3.0.0) | com_fields (3.7.0) | com_plugins (3.0.0) | com_search (3.0.0) | com_media (3.0.0) | com_cache (3.0.0) | com_postinstall (3.2.0) | com_joomlaupdate (3.6.2) | com_modules (3.0.0) | com_templates (3.0.0) | com_finder (3.0.0) | com_cpanel (3.0.0) | com_associations (3.7.0) | com_installer (3.0.0) | com_languages (3.0.0) | com_checkin (3.0.0) | com_newsfeeds (3.0.0) | com_admin (3.0.0) | com_privacy (3.9.0) | com_messages (3.0.0) | com_banners (3.0.0) | com_content (3.0.0) | com_config (3.0.0) | com_actionlogs (3.9.0) | com_users (3.0.0) | com_ajax (3.2.0) |
3rd Party:: Admintools (5.1.4) | COM_JCE (2.6.33) | Akeeba (6.2.1) |

Modules :: SITE ::
Core :: mod_articles_news (3.0.0) | mod_finder (3.0.0) | mod_articles_category (3.0.0) | mod_breadcrumbs (3.0.0) | mod_banners (3.0.0) | mod_related_items (3.0.0) | mod_feed (3.0.0) | mod_custom (3.0.0) | mod_articles_latest (3.0.0) | mod_footer (3.0.0) | mod_articles_archive (3.0.0) | mod_tags_similar (3.1.0) | mod_syndicate (3.0.0) | mod_tags_popular (3.1.0) | mod_articles_categories (3.0.0) | mod_articles_popular (3.0.0) | mod_users_latest (3.0.0) | mod_menu (3.0.0) | mod_search (3.0.0) | mod_whosonline (3.0.0) | mod_languages (3.5.0) | mod_random_image (3.0.0) | mod_login (3.0.0) | mod_wrapper (3.0.0) | mod_stats (3.0.0) |
3rd Party::

Modules :: ADMIN ::
Core :: mod_latestactions (3.9.0) | mod_popular (3.0.0) | mod_multilangstatus (3.0.0) | mod_title (3.0.0) | mod_feed (3.0.0) | mod_custom (3.0.0) | mod_status (3.0.0) | mod_privacy_dashboard (3.9.0) | mod_latest (3.0.0) | mod_submenu (3.0.0) | mod_toolbar (3.0.0) | mod_stats_admin (3.0.0) | mod_sampledata (3.8.0) | mod_quickicon (3.0.0) | mod_version (3.0.0) | mod_menu (3.0.0) | mod_logged (3.0.0) | mod_login (3.0.0) |
3rd Party::

Plugins :: SITE ::
Core :: plg_extension_joomla (3.0.0) | plg_user_joomla (3.0.0) | plg_user_terms (3.9.0) | plg_user_profile (3.0.0) | plg_user_contactcreator (3.0.0) | plg_search_categories (3.0.0) | plg_search_newsfeeds (3.0.0) | plg_search_tags (3.0.0) | plg_search_contacts (3.0.0) | plg_search_content (3.0.0) | plg_privacy_user (3.9.0) | plg_privacy_message (3.9.0) | plg_privacy_actionlogs (3.9.0) | plg_privacy_consents (3.9.0) | plg_privacy_content (3.9.0) | PLG_ACTIONLOG_JOOMLA (3.9.0) | PLG_INSTALLER_URLINSTALLER (3.6.0) | plg_installer_webinstaller (1.1.1) | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) | plg_installer_packageinstaller (3.6.0) | plg_finder_categories (3.0.0) | plg_finder_newsfeeds (3.0.0) | plg_finder_tags (3.0.0) | plg_finder_contacts (3.0.0) | plg_finder_content (3.0.0) | plg_system_updatenotification (3.5.0) | plg_system_stats (3.5.0) | plg_system_log (3.0.0) | plg_system_logrotation (3.9.0) | plg_system_languagecode (3.0.0) | plg_system_privacyconsent (3.9.0) | plg_system_languagefilter (3.0.0) | plg_system_sef (3.0.0) | plg_system_sessiongc (3.8.6) | plg_system_remember (3.0.0) | plg_system_redirect (3.0.0) | plg_system_p3p (3.0.0) | plg_system_cache (3.0.0) | plg_system_highlight (3.0.0) | plg_system_logout (3.0.0) | PLG_SYSTEM_ACTIONLOGS (3.9.0) | plg_system_fields (3.7.0) | plg_system_debug (3.0.0) | plg_quickicon_joomlaupdate (3.0.0) | plg_quickicon_phpversioncheck (3.7.0) | plg_quickicon_extensionupdate (3.0.0) | plg_quickicon_privacycheck (3.9.0) | plg_twofactorauth_totp (3.2.0) | plg_twofactorauth_yubikey (3.2.0) | plg_captcha_recaptcha_invisibl (3.8) | plg_captcha_recaptcha (3.4.0) | plg_fields_editor (3.7.0) | plg_fields_user (3.7.0) | plg_fields_textarea (3.7.0) | plg_fields_url (3.7.0) | plg_fields_text (3.7.0) | plg_fields_calendar (3.7.0) | plg_fields_list (3.7.0) | plg_fields_media (3.7.0) | plg_fields_usergrouplist (3.7.0) | plg_fields_integer (3.7.0) | plg_fields_imagelist (3.7.0) | plg_fields_radio (3.7.0) | plg_fields_repeatable (3.9.0) | plg_fields_checkboxes (3.7.0) | plg_fields_sql (3.7.0) | plg_fields_color (3.7.0) | plg_editors-xtd_pagebreak (3.0.0) | plg_editors-xtd_article (3.0.0) | plg_editors-xtd_module (3.5.0) | plg_editors-xtd_readmore (3.0.0) | plg_editors-xtd_fields (3.7.0) | plg_editors-xtd_image (3.0.0) | plg_editors-xtd_menu (3.7.0) | plg_authentication_ldap (3.0.0) | plg_authentication_joomla (3.0.0) | plg_authentication_cookie (3.0.0) | plg_authentication_gmail (3.0.0) | plg_content_pagebreak (3.0.0) | plg_content_emailcloak (3.0.0) | plg_content_vote (3.0.0) | plg_content_finder (3.0.0) | plg_content_joomla (3.0.0) | plg_content_pagenavigation (3.0.0) | plg_content_fields (3.7.0) | plg_content_loadmodule (3.0.0) | plg_content_confirmconsent (3.9.0) |
3rd Party:: plg_extension_jce (2.6.33) | plg_editors_tinymce (4.5.8) | plg_editors_jce (2.6.33) | plg_editors_codemirror (5.40.0) | plg_installer_jce (2.6.33) | plg_system_jce (2.6.33) | PLG_SYSTEM_BACKUPONUPDATE_TITL (3.7) | System - Admin Tools (5.1.4) | PLG_SYSTEM_AKEEBAUPDATECHECK_T (1.1) | plg_quickicon_jce (2.6.33) | plg_quickicon_akeebabackup (1.0) | plg_fields_mediajce (2.6.33) | plg_content_jce (2.6.33) |
Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) | ishstyle (1.0) | protostar (1.0) |
Templates :: ADMIN :: isis (1.0) | hathor (3.0.0) |

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Webdongle
Joomla! Master
Joomla! Master
Posts: 35899
Joined: Sat Apr 05, 2008 9:58 pm

Re: Frontend down since updates to J3.9 and PHP7.2

Post by Webdongle » Fri Nov 09, 2018 10:05 am

Fix your missing php extensions
Make sure your extensions are up to date (not all use Joomla's update notification)
Test with Protostar as default.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

Marvin_Martiano
Joomla! Intern
Joomla! Intern
Posts: 92
Joined: Fri Sep 09, 2011 12:36 pm

Re: Frontend down since updates to J3.9 and PHP7.2

Post by Marvin_Martiano » Fri Nov 09, 2018 10:31 am

Thanks! You are absolutely right, the PHP is/was the problem. Reverting to PHP7.0 solved the problem (but gives me the security warning about ending support on the control panel).

Using PHP7.1 (which I run without problem on all other Joomla sites, but on other webhosts) gives me in the FPA, just like the PHP7.2 in my original post:

Potential Missing Extensions :: xml | zip | curl | iconv | mbstring | mysqli | pdo_mysql

So "Fix missing PHP extensions" seems to be out of my control --- the webhost allows for choosing PHP5.4/ 5.5/ 5.6/ 7.0/ 7.1/ 7.2, no fancier settings than that. I'll contact the webhost because it seems very weird that basic PHP extensions are missing? And thanks again!


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