Unable to install template because of issue with tmp folder

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ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 24
Joined: Sat Mar 21, 2015 5:24 pm

Unable to install template because of issue with tmp folder

Post by ncwebdude2 » Thu Nov 08, 2018 9:31 pm

I recently migrated a fairly large site from one server to another and all is well except I can't install anything.
After checking the paths to the tmp and logs folders I still get the message: Joomla\CMS\Filesystem\Folder::create: Could not create folder.Path: /home/xxxxx
Warning: Failed to move file: /tmp/phpedssHc to /home/xxxxx/public_html/tmp/joomla-pkg_gantry5_v5.4.26.zip
Problem Description :: Forum Post Assistant (v1.4.5 (Ganymede)) : 8th November 2018 wrote:Cannot install template
Log/Error Message :: Forum Post Assistant (v1.4.5 (Ganymede)) : 8th November 2018 wrote:Joomla\CMS\Filesystem\Folder::create: Could not create folder.Path: /home/ncmca
Last PHP Error(s) Reported :: Forum Post Assistant (v1.4.5 (Ganymede)) : 8th November 2018 wrote:[08-Nov-2018 19:51:53 UTC] PHP Deprecated: The each() function is deprecated. This message will be suppressed on further calls in /home/ri8r7vodj83o/public_html/modules/mod_roknavmenu/lib/renderers/RokNavMenu1XRenderer.php on line 264
Actions Taken To Resolve by Forum Post Assistant (v1.4.5 (Ganymede)) 8th November 2018 wrote:Changed permissions to 777 on the logs folder and the tmp folder temporarily but still cannot upload
Forum Post Assistant (v1.4.5 (Ganymede)) : 8th November 2018 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.0-Stable (Amani) 30-October-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (644) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: true | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 125 | Session handler: database | Shared sessions: false | SSL: 0 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.0: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 2.6.32-896.16.1.lve1.4.54.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 1239.15 GiB |

PHP Configuration :: Version: 7.2.6 | PHP API: litespeed | Session Path Writable: Yes | Display Errors: | Error Reporting: 32767 | Log Errors To: error_log | Last Known Error: 08th November 2018 19:52:54. | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: | Uploads: 1 | Max. Upload Size: 32M | Max. POST Size: 32M | Max. Input Time: -1 | Max. Execution Time: 30 | Memory Limit: 128M

Database Configuration :: Version: 5.6.39-cll-lve (Client:5.6.39) | Host: --protected-- (--protected--) | Localhost: Yes | Collation: utf8_general_ci (Character Set: utf8) | Database Size: 64.81 MiB | #of Tables: 129
Detailed Environment :: wrote:PHP Extensions :: Core (7.2.6) | date (7.2.6) | libxml (7.2.6) | openssl (7.2.6) | pcre (7.2.6) | sqlite3 (7.2.6) | zlib (7.2.6) | bz2 (7.2.6) | calendar (7.2.6) | ctype (7.2.6) | curl (7.2.6) | hash (1.0) | filter (7.2.6) | ftp (7.2.6) | gettext (7.2.6) | gmp (7.2.6) | SPL (7.2.6) | iconv (7.2.6) | pcntl (7.2.6) | readline (7.2.6) | Reflection (7.2.6) | session (7.2.6) | standard (7.2.6) | shmop (7.2.6) | SimpleXML (7.2.6) | mbstring (7.2.6) | tokenizer (7.2.6) | xml (7.2.6) | litespeed () | posix (7.2.6) | bcmath (7.2.6) | imagick (3.4.3RC4) | imap (7.2.6) | inotify (2.0.0) | intl (1.1.0) | PDO (7.2.6) | dom (20031129) | xmlreader (7.2.6) | soap (7.2.6) | xmlrpc (7.2.6) | json (1.6.0) | xmlwriter (7.2.6) | pdo_mysql (7.2.6) | fileinfo (1.0.5) | gd (7.2.6) | exif (7.2.6) | pdo_sqlite (7.2.6) | mysqli (7.2.6) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $) | Phar (2.0.2) | Zend Engine (3.2.0) |
Potential Missing Extensions :: zip |

Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 1312912 | Threads: 30 | Questions: 486631803 | Slow queries: 28118 | Opens: 10804083 | Flush tables: 1 | Open tables: 5000 | Queries per second avg: 370.650 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party:: CB Mambo Author Tab (1.2) 1 | Yanc Integration (1.2) 1 | CB Mamblog Tab (1.2) 1 | WF_NONBREAKING_TITLE (2.6.17) 1 | WF_CONTEXTMENU_TITLE (2.6.17) 1 | WF_IMGMANAGER_TITLE (2.6.17) 1 | WF_HR_TITLE (2.6.17) 1 | WF_FULLSCREEN_TITLE (2.6.17) 1 | WF_CLEANUP_TITLE (2.6.17) 1 | WF_SOURCE_TITLE (2.6.17) 1 | WF_BROWSER_TITLE (2.6.17) 1 | WF_LISTS_TITLE (2.6.17) 1 | WF_ARTICLE_TITLE (2.6.17) 1 | WF_TEXTCASE_TITLE (2.6.17) 1 | WF_LAYER_TITLE (2.6.17) 1 | WF_PRINT_TITLE (2.6.17) 1 | WF_SPELLCHECKER_TITLE (2.6.17) 1 | WF_LINK_TITLE (2.6.17) 1 | WF_AUTOSAVE_TITLE (2.6.17) 1 | WF_EMOTIONS_TITLE (2.6.17) 1 | WF_FONTSELECT_TITLE (2.6.17) 1 | WF_CLIPBOARD_TITLE (2.6.17) 1 | WF_ANCHOR_TITLE (2.6.17) 1 | WF_STYLE_TITLE (2.6.17) 1 | WF_PREVIEW_TITLE (2.6.17) 1 | WF_VISUALBLOCKS_TITLE (2.6.17) 1 | WF_SEARCHREPLACE_TITLE (2.6.17) 1 | WF_INLINEPOPUPS_TITLE (2.6.17) 1 | WF_TABLE_TITLE (2.6.17) 1 | WF_DIRECTIONALITY_TITLE (2.6.17) 1 | WF_VISUALCHARS_TITLE (2.6.17) 1 | WF_KITCHENSINK_TITLE (2.6.17) 1 | WF_FONTCOLOR_TITLE (2.6.17) 1 | WF_STYLESELECT_TITLE (2.6.17) 1 | WF_FORMATSELECT_TITLE (2.6.17) 1 | WF_FONTSIZESELECT_TITLE (2.6.17) 1 | WF_CHARMAP_TITLE (2.6.17) 1 | WF_XHTMLXTRAS_TITLE (2.6.17) 1 | WF_MEDIA_TITLE (2.6.17) 1 | WF_FILESYSTEM_JOOMLA_TITLE (2.6.17) 1 | WF_AGGREGATOR_VIMEO_TITLE (2.6.17) 1 | WF_AGGREGATOR_DAILYMOTION_TITL (2.6.17) 1 | WF_AGGREGATOR_VINE_TITLE (2.6.17) 1 | WF_AGGREGATOR_[youtube]_TITLE (2.6.17) 1 | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.17) 1 | WF_POPUPS_WINDOW_TITLE (2.6.17) 1 | WF_LINKS_JOOMLALINKS_TITLE (2.6.17) 1 | WF_LINK_SEARCH_TITLE (2.6.17) 1 |

Components :: ADMIN ::
Core :: com_actionlogs (3.9.0) 1 | com_messages (3.0.0) 1 | com_users (3.0.0) 1 | com_content (3.0.0) 1 | com_installer (3.0.0) 1 | com_redirect (3.0.0) 1 | com_finder (3.0.0) 1 | com_cache (3.0.0) 1 | com_modules (3.0.0) 1 | com_media (3.0.0) 1 | com_ajax (3.2.0) 1 | com_languages (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_config (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_search (3.0.0) 1 | com_tags (3.1.0) 1 | com_menus (3.0.0) 1 | com_templates (3.0.0) 1 | com_weblinks (3.6.0) 1 | com_categories (3.0.0) 1 | com_admin (3.0.0) 1 | com_login (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_fields (3.7.0) 1 | com_plugins (3.0.0) 1 | com_banners (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_contenthistory (3.2.0) 1 | com_checkin (3.0.0) 1 | com_associations (3.7.0) 1 | com_privacy (3.9.0) 1 |
3rd Party:: com_bfstop (1.4.0) 1 | comprofiler (1.9.1) 0 | comprofiler (1.9.1) 0 | COM_JCE (2.6.17) 1 | COM_SIGPRO (3.5.0) 1 | eXtplorer (2.1.11) 1 | Akeeba (6.2.1) 1 | (<![CDATA[2.0.) 1 | COM_J2XML (3.3.151.228) 0 | RokSprocket (2.1.25) 1 | RokGallery (2.44) 1 |

Modules :: SITE ::
Core :: mod_random_image (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_archive (3.0.0) 1 | mod_weblinks (3.6.0) 1 | mod_search (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_login (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_finder (3.0.0) 1 |
3rd Party:: JS Visionary Module (2.0.1) 1 | CB Login (1.9.1) 0 | RokSprocket Module (2.1.25) 1 | RokGallery Module (2.44) 1 | VS Image Rotator (1.1.3) 1 | RokNavMenu (2.0.9) 1 | JS Shackslides (3.0.1) 1 |

Modules :: ADMIN ::
Core :: mod_stats_admin (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_logged (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_version (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_toolbar (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_status (3.0.0) 1 | mod_title (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_login (3.0.0) 1 | mod_quickicon (3.0.0) 1 |
3rd Party::

Plugins :: SITE ::
Core :: plg_content_fields (3.7.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_confirmconsent (3.9.0) 0 | plg_content_vote (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_profile (3.0.0) 0 | plg_user_terms (3.9.0) 0 | plg_finder_content (3.0.0) 1 | plg_finder_weblinks (3.6.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_redirect (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_debug (3.0.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_sessiongc (3.8.6) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_p3p (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_languagecode (3.0.0) 0 | plg_captcha_recaptcha (3.4.0) 0 | plg_captcha_recaptcha_invisibl (3.8) 1 | plg_installer_webinstaller (1.1.1) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_weblinks (3.6.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_tags (3.0.0) 0 |
3rd Party:: Content - RokInjectModule (2.1.25) 1 | RokBox (2.0.14) 1 | Content - Simple Pop-Up (2.0) 0 | plg_content_jce (2.6.17) 1 | Content - Simple Image Gallery (3.5.0) 1 | pdf_embed (2.1.7) 1 | K2 - Simple Image Gallery Pro (3.5.0) 1 | plg_editors_codemirror (5.40.0) 1 | plg_editors_jce (2.6.17) 1 | plg_editors_tinymce (4.5.8) 1 | Button - RokBox (2.0.14) 1 | Button - Simple Image Gallery (3.5.0) 1 | pdf_btn (2.1.7) 1 | Button - RokGallery (2.44) 1 | PLG_SYSTEM_J2XML (3.4.34.61) 0 | System - RokExtender (2.0.0) 1 | System - RokBox (2.0.14) 1 | System - RokSprocket (2.1.25) 1 | plg_system_tjupdates (1.0.1) 1 | JS Visionary Plugin (2.0.1) 1 | plg_system_jce (2.6.17) 1 | PLG_SYSTEM_BACKUPONUPDATE_TITL (3.7) 1 | System - jUpgradePro (3.3.0) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK_T (1.1) 1 | System - RokGallery (2.44) 1 | plg_system_bfstop (1.4.1) 1 | System - RokCommon (3.2.6) 1 | System - RokNavMenu Export (2.0.1) 0 | plg_installer_jce (2.6.17) 1 | plg_quickicon_akeebabackup (1.0) 1 | plg_quickicon_jce (2.6.0-pro-bet) 1 | plg_extension_jce (2.6.17) 1 |
Templates Discovered :: wrote:Templates :: SITE :: rt_nexus (1.3) 1 | beez3 (3.1.0) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: isis (1.0) 1 | hathor (3.0.0) 1 |
Last edited by toivo on Thu Nov 08, 2018 10:50 pm, edited 1 time in total.
Reason: mod note: split from someone else's topic - please create your own thread in the future

User avatar
Webdongle
Joomla! Master
Joomla! Master
Posts: 35814
Joined: Sat Apr 05, 2008 9:58 pm

Re: Unable to install template because of issue with tmp folder

Post by Webdongle » Fri Nov 09, 2018 10:09 am

Potential Missing Extensions :: zip | ... fix it

How did you move the site ?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 24
Joined: Sat Mar 21, 2015 5:24 pm

Re: Unable to install template because of issue with tmp folder

Post by ncwebdude2 » Fri Nov 09, 2018 2:59 pm

Thanks for your quick response. I used SiteClone to duplicate a site. I had to turn on FTP in the PHP modification, and I turned it off after the installation. How can I fix it? I just tried again and I was able to upload Gantry5, however when I tried to upload a new template New message is: Request Timeout
Server timeout waiting for the HTTP request from the client.

Additionally, a 408 Request Timeout error was encountered while trying to use an ErrorDocument to handle the request.
This is interesting as it seems to have found a "Fix" but now it's timing out.

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 24
Joined: Sat Mar 21, 2015 5:24 pm

Re: Unable to install template because of issue with tmp folder

Post by ncwebdude2 » Fri Nov 09, 2018 3:38 pm

Correction I had to turn off the ZIP function to use the SiteClone software not the FTP.

User avatar
Webdongle
Joomla! Master
Joomla! Master
Posts: 35814
Joined: Sat Apr 05, 2008 9:58 pm

Re: Unable to install template because of issue with tmp folder

Post by Webdongle » Fri Nov 09, 2018 4:38 pm

If you use Akeeba to move a site then it's installer will often be verbose about errors on the server https://docs.joomla.org/Copying_a_Joomla_website


Addendum
Max. Execution Time: 30 ... try 300

Perhaps something in your .htaccess ?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein

ncwebdude2
Joomla! Apprentice
Joomla! Apprentice
Posts: 24
Joined: Sat Mar 21, 2015 5:24 pm

Re: Unable to install template because of issue with tmp folder

Post by ncwebdude2 » Fri Nov 09, 2018 6:12 pm

Thanks Webdongle. it seems to be OK. In did change the Execution time to 300. The .htaccess is a carry over from the original site. I will need to change it so the SSL is effective, but I'm a bit afraid to mess with it. Thanks again. :)


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