Back end error - Can't log in...

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sk-skg
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Back end error - Can't log in...

Post by sk-skg » Tue Aug 20, 2019 5:27 pm

Hello, I have a problem logging in as an admin.

Although the back end opens after I use my USERNAME/PASSWORD, the system stalls with the following error message (see attached screenshot):

An error has occurred.
0 Call to undefined method JApplicationAdministrator::isClient()

I tried to change my php version -to no avail...

Any ideas of how to overcome the problem please?

Best regards, SK
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Rondeb
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Re: Back end error - Can't log in...

Post by Rondeb » Tue Aug 20, 2019 7:37 pm

Hello,

do you get this problem after a joomla update?

Greatings Ron :D

sk-skg
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Re: Back end error - Can't log in...

Post by sk-skg » Tue Aug 20, 2019 7:40 pm

Hello Ron, Thanks for your reply. I think you're right. But this did not happen recently... I don't know how to fix it... Regards, Savas

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Re: Back end error - Can't log in...

Post by sk-skg » Tue Aug 20, 2019 7:42 pm

Rondeb wrote:
Tue Aug 20, 2019 7:37 pm
Hello,

do you get this problem after a joomla update?

Greatings Ron :D
Hello Ron, Thanks for your reply. I think you're right. But this did not happen recently... I don't know how to fix it... Regards, Savas

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sozzled
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Call to undefined method JApplicationAdministrator::isClient()

Post by sozzled » Tue Aug 20, 2019 7:43 pm

I haven't seen this issue discussed for over a year: see https://lmgtfy.com/?q=Call+to+undefined ... 3AisClient()

It would help to see the Forum Post Assistant report for this website before making any further comment:

Image
https://www.kuneze.com/blog
I need your help to help reduce spam at the Joomla forum. You can help with your ideas, questions and opinions at viewtopic.php?f=7&t=974006. Together we can make a difference :)

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Rondeb
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Re: Back end error - Can't log in...

Post by Rondeb » Tue Aug 20, 2019 7:57 pm

sk-skg wrote:
Tue Aug 20, 2019 7:42 pm
Rondeb wrote:
Tue Aug 20, 2019 7:37 pm
Hello,

do you get this problem after a joomla update?

Greatings Ron :D
Hello Ron, Thanks for your reply. I think you're right. But this did not happen recently... I don't know how to fix it... Regards, Savas
From which version to which version did you update do you remember that?

Greatings Ron ;)

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Re: Back end error - Can't log in...

Post by sk-skg » Tue Aug 20, 2019 8:08 pm

Rondeb wrote:
Tue Aug 20, 2019 7:57 pm
sk-skg wrote:
Tue Aug 20, 2019 7:42 pm
Rondeb wrote:
Tue Aug 20, 2019 7:37 pm
Hello,

do you get this problem after a joomla update?

Greatings Ron :D
Hello Ron, Thanks for your reply. I think you're right. But this did not happen recently... I don't know how to fix it... Regards, Savas
From which version to which version did you update do you remember that?

Greatings Ron ;)
I am afraid no, I can't remember...

Another forum member suggested to check a few subjects and I found a solution:

viewtopic.php?t=958743

I'll ask my developer to experiment with the script below:

https://gist.github.com/mbabker/d7bfb4e ... 3607f89281

Regards,
Savas

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sozzled
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Re: Back end error - Can't log in...

Post by sozzled » Tue Aug 20, 2019 8:21 pm

Forum Post Assistant report, please, for the sake of completeness (and it may help others who are in similar circumstances). It sounds like you have not updated your J! website for over a year. Would that be correct?
Last edited by sozzled on Tue Aug 20, 2019 8:22 pm, edited 1 time in total.
https://www.kuneze.com/blog
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Rondeb
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Re: Back end error - Can't log in...

Post by Rondeb » Tue Aug 20, 2019 8:22 pm

sk-skg wrote:
Tue Aug 20, 2019 8:08 pm
I'll ask my developer to experiment with the script below:

https://gist.github.com/mbabker/d7bfb4e ... 3607f89281
So we'll just wait and see if you developer maybe can fix it?

And do also make a Forum Post Assistant whatever @sozzled already says ;)

Greatings Ron ;D

sk-skg
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Re: Back end error - Can't log in...

Post by sk-skg » Tue Aug 20, 2019 8:27 pm

sozzled wrote:
Tue Aug 20, 2019 8:21 pm
Forum Post Assistant report, please, for the sake of completeness (and it may help others who are in similar circumstances). It sounds like you have not updated your J! website for over a year. Would that be correct?
The problem appeared after a Joomla update.

How can I further update a site with no back end access?

I tried some solutions but they didn't work...

This is what I am asking here... Some friendly advice.

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sozzled
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Re: Back end error - Can't log in...

Post by sozzled » Tue Aug 20, 2019 8:28 pm

You do not need to login (to the backend of your website) to post the Forum Post Assistant report. Let's see what we're working with, OK?

This is friendly advice, believe me. :)
https://www.kuneze.com/blog
I need your help to help reduce spam at the Joomla forum. You can help with your ideas, questions and opinions at viewtopic.php?f=7&t=974006. Together we can make a difference :)

sk-skg
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Re: Back end error - Can't log in...

Post by sk-skg » Tue Aug 20, 2019 8:32 pm

sozzled wrote:
Tue Aug 20, 2019 8:28 pm
You do not need to login (to the backend of your website) to post the Forum Post Assistant report. Let's see what we're working with, OK?

This is friendly advice, believe me. :)
OK, will post to Forum Post Assistant.

Many thanks! Savas

sk-skg
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Re: Back end error - Can't log in...

Post by sk-skg » Tue Aug 20, 2019 9:21 pm

I run the Forum Post Assistant script. Please find the report exactly below:
Forum Post Assistant (v1.4.9 (lambrusco)) : 21st August 2019 wrote:
Problem Description :: wrote:Can't access Joomla back end
Log/Error Message :: wrote:0 Call to undefined method JApplicationAdministrator::isClient()
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.2-Stable (Amani) 7-November-2017
More than one instance of version.php found!
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.8
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: No | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 150 | Session handler: database | Shared sessions: N/A | SSL: 0 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.8.2: Yes | Database Supports J! 3.8.2: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-962.3.2.lve1.5.24.8.el7.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 292.21 GiB |

PHP Configuration :: Version: 7.1.31 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 22519 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: /var/www/vhosts/electric-future.gr/:/tmp/ | Uploads: 1 | Max. Upload Size: 128M | Max. POST Size: 128M | Max. Input Time: 60 | Max. Execution Time: 300 | Memory Limit: 512M

Database Configuration :: Version: 5.5.5-10.2.26-MariaDB (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $) | Host: --protected-- (--protected--) | default Collation: utf8_general_ci (default Character Set: utf8) | Database Size: 4.53 MiB | #of Tables:  85
Detailed Environment :: wrote:PHP Extensions :: Core (7.1.31) | date (7.1.31) | libxml (7.1.31) | openssl (7.1.31) | pcre (7.1.31) | zlib (7.1.31) | bz2 (7.1.31) | calendar (7.1.31) | ctype (7.1.31) | hash (1.0) | filter (7.1.31) | ftp (7.1.31) | gettext (7.1.31) | gmp (7.1.31) | SPL (7.1.31) | iconv (7.1.31) | pcntl (7.1.31) | readline (7.1.31) | Reflection (7.1.31) | session (7.1.31) | standard (7.1.31) | SimpleXML (7.1.31) | sockets (7.1.31) | mbstring (7.1.31) | tokenizer (7.1.31) | xml (7.1.31) | cgi-fcgi () | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $) | bcmath (7.1.31) | curl (7.1.31) | dba (7.1.31) | dom (20031129) | enchant (7.1.31) | fileinfo (1.0.5) | gd (7.1.31) | imagick (3.4.3) | imap (7.1.31) | intl (1.1.0) | json (1.5.0) | ldap (7.1.31) | exif (7.1.31) | mcrypt (7.1.31) | mysqli (7.1.31) | odbc (7.1.31) | PDO (7.1.31) | pdo_mysql (7.1.31) | PDO_ODBC (7.1.31) | pdo_pgsql (7.1.31) | pdo_sqlite (7.1.31) | pgsql (7.1.31) | Phar (2.0.2) | posix (7.1.31) | pspell (7.1.31) | redis (3.0.0) | soap (7.1.31) | sodium (2.0.13) | sqlite3 (7.1.31) | sysvmsg (7.1.31) | sysvsem (7.1.31) | sysvshm (7.1.31) | tidy (7.1.31) | xmlreader (7.1.31) | xmlrpc (7.1.31) | xmlwriter (7.1.31) | xsl (7.1.31) | zip (1.13.5) | ionCube Loader () | Zend OPcache (7.1.31) | Zend Engine (3.1.0) |
Potential Missing Extensions ::
Disabled Functions :: opcache_get_status |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 1555335 | Threads: 50 | Questions: 1285747360 | Slow queries: 1591 | Opens: 42073993 | Flush tables: 1 | Open tables: 6144 | Queries per second avg: 826.669 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party:: WF_LINKS_JOOMLALINKS_TITLE (2.6.0) ? | WF_AGGREGATOR_VIMEO_TITLE (2.6.0) ? | WF_AGGREGATOR_[youtube]_TITLE (2.6.0) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.6.0) ? | WF_AGGREGATOR_VINE_TITLE (2.6.0) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.6.0) ? | WF_POPUPS_WINDOW_TITLE (2.6.0) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.0) ? | WF_LINK_SEARCH_TITLE (2.6.0) ? | WF_FONTCOLOR_TITLE (2.6.0) ? | WF_FONTSELECT_TITLE (2.6.0) ? | WF_CLIPBOARD_TITLE (2.6.0) ? | WF_FULLSCREEN_TITLE (2.6.0) ? | WF_FORMATSELECT_TITLE (2.6.0) ? | WF_TEXTCASE_TITLE (2.6.0) ? | WF_XHTMLXTRAS_TITLE (2.6.0) ? | WF_FONTSIZESELECT_TITLE (2.6.0) ? | WF_AUTOSAVE_TITLE (2.6.0) ? | WF_IMGMANAGER_TITLE (2.6.0) ? | WF_STYLE_TITLE (2.6.0) ? | WF_PRINT_TITLE (2.6.0) ? | WF_INLINEPOPUPS_TITLE (2.6.0) ? | WF_HR_TITLE (2.6.0) ? | WF_STYLESELECT_TITLE (2.6.0) ? | WF_PREVIEW_TITLE (2.6.0) ? | WF_LAYER_TITLE (2.6.0) ? | WF_SOURCE_TITLE (2.6.0) ? | WF_CONTEXTMENU_TITLE (2.6.0) ? | WF_ARTICLE_TITLE (2.6.0) ? | WF_NONBREAKING_TITLE (2.6.0) ? | WF_SPELLCHECKER_TITLE (2.6.0) ? | WF_LISTS_TITLE (2.6.0) ? | WF_SEARCHREPLACE_TITLE (2.6.0) ? | WF_KITCHENSINK_TITLE (2.6.0) ? | WF_VISUALBLOCKS_TITLE (2.6.0) ? | WF_CLEANUP_TITLE (2.6.0) ? | WF_MEDIA_TITLE (2.6.0) ? | WF_BROWSER_TITLE (2.6.0) ? | WF_LINK_TITLE (2.6.0) ? | WF_ANCHOR_TITLE (2.6.0) ? | WF_EMOTIONS_TITLE (2.6.0) ? | WF_TABLE_TITLE (2.6.0) ? | WF_DIRECTIONALITY_TITLE (2.6.0) ? | WF_VISUALCHARS_TITLE (2.6.0) ? | WF_CHARMAP_TITLE (2.6.0) ? |

Components :: ADMIN ::
Core :: com_tags (3.1.0) 1 | com_installer (3.0.0) 1 | com_redirect (3.0.0) 1 | com_menus (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_modules (3.0.0) 1 | com_finder (3.0.0) 1 | com_templates (3.0.0) 1 | com_cache (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_languages (3.0.0) 1 | com_checkin (3.0.0) 1 | com_content (3.0.0) 1 | com_users (3.0.0) 1 | com_categories (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_associations (3.7.0) 1 | com_admin (3.0.0) 1 | com_login (3.0.0) 1 | com_banners (3.0.0) 1 | com_media (3.0.0) 1 | com_messages (3.0.0) 1 | com_plugins (3.0.0) 1 | com_ajax (3.2.0) 1 | com_fields (3.7.0) 1 | com_newsfeeds (3.0.0) 1 | com_config (3.0.0) 1 | com_search (3.0.0) 1 | com_cpanel (3.0.0) 1 |
3rd Party:: Akeeba (4.3.1) 1 | SP Page Builder (1.0.7) 1 | com_uniterevolution2 (4.6.3 b3) 1 | COM_JCE (2.6.0) 1 |

Modules :: SITE ::
Core :: mod_syndicate (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_search (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_menu (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_articles_news (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_login (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_articles_archive (3.0.0) 1 |
3rd Party:: Unite Revolution Slider 2 (4.6.3 b3) 1 | mod_jbcookies (3.0.6) 1 | Perfect Everything in Everyway (2.0.13) 1 | JUX Portfolio (2.0.9) 1 | Helix3 Preset Option (1.0.0) 1 |

Modules :: ADMIN ::
Core :: mod_submenu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_title (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_sampledata (3.8.0) 0 | mod_popular (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_version (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_status (3.0.0) 1 | mod_login (3.0.0) 1 | mod_toolbar (3.0.0) 1 |
3rd Party:: mod_sppagebuilder_icons (1.0.2) 1 | mod_sppagebuilder_admin_menu (1.0.2) 1 |

Libraries ::
Core ::
3rd Party::

Plugins ::
Core :: plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_captcha_recaptcha (3.4.0) 0 | plg_content_pagenavigation (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_pagebreak (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_webinstaller (1.1.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_gmail (3.0.0) 0 | plg_fields_url (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_remember (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_search_content (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 |
3rd Party:: plg_quickicon_akeebabackup (1.0) 1 | plg_quickicon_jce (2.6.0-pro-bet) 1 | Perfect iFrame in Everyway (2.0.3) 1 | Perfect Cookie Policy in Everyway (2.0.2) 1 | Perfect Facebook Page Plugin in Eve (2.0.3) ? | Perfect Link in Everyway (2.0.1) 1 | Perfect Custom HTML in Everyway (2.0.1) 1 | Button - Perfect Everything in Ever (2.0.0) ? | Helix3 - Ajax (1.1) 1 | plg_extension_jce (2.6.0) 1 | Content - Perfect Everything in Eve (2.0.0) ? | plg_content_jce (2.6.0) 1 | plg_installer_jce (2.6.0) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK_TITLE (1.1) 0 | PLG_SYSTEM_BACKUPONUPDATE_TITLE (3.7) 1 | System - Helix3 Framework (1.1) 1 | Perfect Dashboard (1.12.2) 1 | System - SP Page Builder Pro Update (1.0) ? | plg_system_jce (2.6.0) 1 | plg_editors_codemirror (5.18.0) 1 | plg_editors_tinymce (4.4.3) 1 | plg_editors_jce (2.6.0) 1 | plg_search_sppagebuilder (1.0.1) 1 |
Templates Discovered :: wrote:Templates :: SITE :: jux_graphsign_business (1.0) 1 | beez3 (3.1.0) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: isis (1.0) 1 | hathor (3.0.0) 1 |

sk-skg
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Re: Back end error - Can't log in...

Post by sk-skg » Tue Aug 20, 2019 9:24 pm

sozzled wrote:
Tue Aug 20, 2019 8:28 pm
You do not need to login (to the backend of your website) to post the Forum Post Assistant report. Let's see what we're working with, OK?

This is friendly advice, believe me. :)
Hello, I run the script and posted the results. Thanks again!

User avatar
sozzled
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Re: Back end error - Can't log in...

Post by sozzled » Tue Aug 20, 2019 9:47 pm

Thank you.

First of all (and as I suspected)
sozzled wrote:
Tue Aug 20, 2019 8:21 pm
... you have not updated your J! website for over a year.
And now you are in trouble because of your version is two years out of date and twenty-five versions behind the current version.

Your version of PHP is also outdated:download/file.php?id=125264

For all versions of J! that use PHP 7, you are advised to set the Session Handler = PHP. This is going to be difficult because you cannot login, but that's something you should do. There are many discussions on this forum that refer to this.

You have several extensions that have not been updated for a long time, e.g. Akeeba Backup, SP Page Builder, JCE Editor, and that's just the first three I noticed. There are probably others.

I don't know how to fix the obvious error that the FPA tool discovered: More than one instance of version.php found! No doubt there are other discussions on this forum where this problem has occurred and there are probably recommendations about how to resolve yours.

Perhaps someone else, who knows a little about J! 3.8.2, may be able to help you. If this was my website, I would try to work on the problem "offline" (i.e. restore the site on a different server) and consider my options after that. It may or may not help but, the first thing to do is to identify the cause of the main problem, the one highlighted in red here, and then get to work to update J! and the extensions you have installed.
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Re: Back end error - Can't log in...

Post by sozzled » Tue Aug 20, 2019 10:02 pm

frostmakk wrote:
Mon Feb 05, 2018 8:48 pm
The version.php file has moved around the folder structure during the lifetime of Joomla.
Several instances of the file indicates mixed file structure from at least two versions of Joomla.
Most common cause is extracting a full install file-set on top of existing site, or restoring a backup without removing the failed installation first.
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Re: Back end error - Can't log in...

Post by sk-skg » Tue Aug 20, 2019 10:46 pm

sozzled wrote:
Tue Aug 20, 2019 10:02 pm
frostmakk wrote:
Mon Feb 05, 2018 8:48 pm
The version.php file has moved around the folder structure during the lifetime of Joomla.
Several instances of the file indicates mixed file structure from at least two versions of Joomla.
Most common cause is extracting a full install file-set on top of existing site, or restoring a backup without removing the failed installation first.
Thanks again! Very detailed information!

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Re: Back end error - Can't log in...

Post by AMurray » Thu Aug 22, 2019 9:07 am

I will mention also there are a number of old extensions listed in the FPA as well - to name two - Akeeba is currently in version 6.x (FPA shows v 4.x), SP Page Builders shown in FPA as v 1.x is at current version 3.x). And there are are others -probably of needing updates - and likely not compatible with very latest PHP 7.3 if left alone without updates (or with later Joomla versions).
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

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Re: Back end error - Can't log in...

Post by sozzled » Thu Aug 22, 2019 9:16 am

https://www.kuneze.com/blog
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Re: Back end error - Can't log in...

Post by sk-skg » Thu Aug 22, 2019 9:19 am

AMurray wrote:
Thu Aug 22, 2019 9:07 am
I will mention also there are a number of old extensions listed in the FPA as well - to name two - Akeeba is currently in version 6.x (FPA shows v 4.x), SP Page Builders shown in FPA as v 1.x is at current version 3.x). And there are are others -probably of needing updates - and likely not compatible with very latest PHP 7.3 if left alone without updates (or with later Joomla versions).
Thanks for your answer, I appreciate! Regards, Savas

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Re: Back end error - Can't log in...

Post by sk-skg » Fri Aug 23, 2019 7:25 am

Hello again,

My developer managed to overcome the "0 Call to undefined method JApplicationAdministrator::isClient()" problem and I am now able to open the back end.

Some pages though are producing a new error message "O operator not supported for strings".

One of these pages is UNITED REVOLUTION SLIDER in the Components section. Trying to open some Module page also create the same error message.

My Joomla version now is 3.7.5 Stable and the PHP is 7.1.31.

The system is not allowing us to update to the latest Joomla edition....

Although I know a few things about Joomla, I am not an expert -therefore- is there anybody out there with such knowledge so as to eliminate the new problem?

Thanks in advance, Savas

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Re: Back end error - Can't log in...

Post by sozzled » Fri Aug 23, 2019 7:45 am

sk-skg wrote:
Fri Aug 23, 2019 7:25 am
My Joomla version now is 3.7.5 Stable and the PHP is 7.1.31.
I'm a bit confused. The FPA report earlier in this topic showed that you were using J! 3.8.2, and now you are using J! 3.7.5?

Are we talking about the same website? What else changed?

I wrote earlier, in relation to J! 3.8.2
sozzled wrote:
Tue Aug 20, 2019 9:47 pm
... you are in trouble because of your version is two years out of date and twenty-five versions behind the current version.
You are now in trouble because your current version (J! 3.7.5) is even older and thirty-one versions behind the current version.

PHP 7.1.31 is [effectively] end of life.

You also have an openbase directive in use. This is not good practice. Talk to your webhost provider about that.

I don't know how to fix the "new problem" concerning the "operator not supported for strings", simply because we don't know the debug trace (i.e. what is the specific line of code that causes this error).

It may be possible to stitch-together a band-aid solution, but wouldn't you rather undertake the necessary remedial surgery on your website to cure it? I can't make that decision for you.
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Re: Back end error - Can't log in...

Post by sk-skg » Fri Aug 23, 2019 8:40 am

sozzled wrote:
Fri Aug 23, 2019 7:45 am
sk-skg wrote:
Fri Aug 23, 2019 7:25 am
My Joomla version now is 3.7.5 Stable and the PHP is 7.1.31.
I'm a bit confused. The FPA report earlier in this topic showed that you were using J! 3.8.2, and now you are using J! 3.7.5?

Are we talking about the same website? What else changed?

I wrote earlier, in relation to J! 3.8.2
sozzled wrote:
Tue Aug 20, 2019 9:47 pm
... you are in trouble because of your version is two years out of date and twenty-five versions behind the current version.
You are now in trouble because your current version (J! 3.7.5) is even older and thirty-one versions behind the current version.

PHP 7.1.31 is [effectively] end of life.

You also have an openbase directive in use. This is not good practice. Talk to your webhost provider about that.

I don't know how to fix the "new problem" concerning the "operator not supported for strings", simply because we don't know the debug trace (i.e. what is the specific line of code that causes this error).

It may be possible to stitch-together a band-aid solution, but wouldn't you rather undertake the necessary remedial surgery on your website to cure it? I can't make that decision for you.
- - -

Hello, thanks very much for the time your are devoting so as to provide answers about my case.

- We followed an advice from my hosting service and downgraded the Joomla version.

- Note that the site was moved to a new location since we last talked about the FPA report.

- You may check the new report at the end of this message.

- I will also examine the matter about open_basedir.

- I temporarily enabled Joomla debug so as to have a look at the reports (front end).

- The address is https://www.autobusinessreview.gr/ev.

Many thanks again, Savas

- - -

Latest FPA report:
Forum Post Assistant (v1.4.9 (lambrusca) : 23rd August 2019 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.2-Stable (Amani) 7-November-2017
More than one instance of version.php found!
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (644) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.8
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: No | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 150 | Session handler: database | Shared sessions: N/A | SSL: 0 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.8.2: Yes | Database Supports J! 3.8.2: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-962.3.2.lve1.5.24.8.el7.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: br, gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 291.72 GiB |

PHP Configuration :: Version: 7.1.31 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 22519 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: /var/www/vhosts/electric-future.gr/:/tmp/ | Uploads: 1 | Max. Upload Size: 128M | Max. POST Size: 128M | Max. Input Time: 60 | Max. Execution Time: 300 | Memory Limit: 512M

Database Configuration :: Version: 5.5.5-10.2.26-MariaDB (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $) | Host: --protected-- (--protected--) | default Collation: utf8_general_ci (default Character Set: utf8) | Database Size: 4.68 MiB | #of Tables:  88
Detailed Environment :: wrote:PHP Extensions :: Core (7.1.31) | date (7.1.31) | libxml (7.1.31) | openssl (7.1.31) | pcre (7.1.31) | zlib (7.1.31) | bz2 (7.1.31) | calendar (7.1.31) | ctype (7.1.31) | hash (1.0) | filter (7.1.31) | ftp (7.1.31) | gettext (7.1.31) | gmp (7.1.31) | SPL (7.1.31) | iconv (7.1.31) | pcntl (7.1.31) | readline (7.1.31) | Reflection (7.1.31) | session (7.1.31) | standard (7.1.31) | SimpleXML (7.1.31) | sockets (7.1.31) | mbstring (7.1.31) | tokenizer (7.1.31) | xml (7.1.31) | cgi-fcgi () | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $) | bcmath (7.1.31) | curl (7.1.31) | dba (7.1.31) | dom (20031129) | enchant (7.1.31) | fileinfo (1.0.5) | gd (7.1.31) | imagick (3.4.3) | imap (7.1.31) | intl (1.1.0) | json (1.5.0) | ldap (7.1.31) | exif (7.1.31) | mcrypt (7.1.31) | mysqli (7.1.31) | odbc (7.1.31) | PDO (7.1.31) | pdo_mysql (7.1.31) | PDO_ODBC (7.1.31) | pdo_pgsql (7.1.31) | pdo_sqlite (7.1.31) | pgsql (7.1.31) | Phar (2.0.2) | posix (7.1.31) | pspell (7.1.31) | redis (3.0.0) | soap (7.1.31) | sodium (2.0.13) | sqlite3 (7.1.31) | sysvmsg (7.1.31) | sysvsem (7.1.31) | sysvshm (7.1.31) | tidy (7.1.31) | xmlreader (7.1.31) | xmlrpc (7.1.31) | xmlwriter (7.1.31) | xsl (7.1.31) | zip (1.13.5) | ionCube Loader () | Zend OPcache (7.1.31) | Zend Engine (3.1.0) |
Potential Missing Extensions ::
Disabled Functions :: opcache_get_status |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 1763288 | Threads: 61 | Questions: 1472703294 | Slow queries: 1846 | Opens: 47981850 | Flush tables: 1 | Open tables: 6144 | Queries per second avg: 835.202 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party:: WF_LINKS_JOOMLALINKS_TITLE (2.6.0) ? | WF_AGGREGATOR_VIMEO_TITLE (2.6.0) ? | WF_AGGREGATOR_[youtube]_TITLE (2.6.0) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.6.0) ? | WF_AGGREGATOR_VINE_TITLE (2.6.0) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.6.0) ? | WF_POPUPS_WINDOW_TITLE (2.6.0) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.6.0) ? | WF_LINK_SEARCH_TITLE (2.6.0) ? | WF_FONTCOLOR_TITLE (2.6.0) ? | WF_FONTSELECT_TITLE (2.6.0) ? | WF_CLIPBOARD_TITLE (2.6.0) ? | WF_FULLSCREEN_TITLE (2.6.0) ? | WF_FORMATSELECT_TITLE (2.6.0) ? | WF_TEXTCASE_TITLE (2.6.0) ? | WF_XHTMLXTRAS_TITLE (2.6.0) ? | WF_FONTSIZESELECT_TITLE (2.6.0) ? | WF_AUTOSAVE_TITLE (2.6.0) ? | WF_IMGMANAGER_TITLE (2.6.0) ? | WF_STYLE_TITLE (2.6.0) ? | WF_PRINT_TITLE (2.6.0) ? | WF_INLINEPOPUPS_TITLE (2.6.0) ? | WF_HR_TITLE (2.6.0) ? | WF_STYLESELECT_TITLE (2.6.0) ? | WF_PREVIEW_TITLE (2.6.0) ? | WF_LAYER_TITLE (2.6.0) ? | WF_SOURCE_TITLE (2.6.0) ? | WF_CONTEXTMENU_TITLE (2.6.0) ? | WF_ARTICLE_TITLE (2.6.0) ? | WF_NONBREAKING_TITLE (2.6.0) ? | WF_SPELLCHECKER_TITLE (2.6.0) ? | WF_LISTS_TITLE (2.6.0) ? | WF_SEARCHREPLACE_TITLE (2.6.0) ? | WF_KITCHENSINK_TITLE (2.6.0) ? | WF_VISUALBLOCKS_TITLE (2.6.0) ? | WF_CLEANUP_TITLE (2.6.0) ? | WF_MEDIA_TITLE (2.6.0) ? | WF_BROWSER_TITLE (2.6.0) ? | WF_LINK_TITLE (2.6.0) ? | WF_ANCHOR_TITLE (2.6.0) ? | WF_EMOTIONS_TITLE (2.6.0) ? | WF_TABLE_TITLE (2.6.0) ? | WF_DIRECTIONALITY_TITLE (2.6.0) ? | WF_VISUALCHARS_TITLE (2.6.0) ? | WF_CHARMAP_TITLE (2.6.0) ? |

Components :: ADMIN ::
Core :: com_tags (3.1.0) 1 | com_installer (3.0.0) 1 | com_redirect (3.0.0) 1 | com_menus (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_modules (3.0.0) 1 | com_finder (3.0.0) 1 | com_templates (3.0.0) 1 | com_cache (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_languages (3.0.0) 1 | com_checkin (3.0.0) 1 | com_content (3.0.0) 1 | com_users (3.0.0) 1 | com_categories (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_associations (3.7.0) 1 | com_admin (3.0.0) 1 | com_login (3.0.0) 1 | com_banners (3.0.0) 1 | com_media (3.0.0) 1 | com_messages (3.0.0) 1 | com_plugins (3.0.0) 1 | com_ajax (3.2.0) 1 | com_fields (3.7.0) 1 | com_newsfeeds (3.0.0) 1 | com_config (3.0.0) 1 | com_search (3.0.0) 1 | com_cpanel (3.0.0) 1 |
3rd Party:: Akeeba (6.4.0) ? | SP Page Builder (1.0.7) 1 | com_uniterevolution2 (4.6.3 b3) 1 | COM_JCE (2.6.0) 1 |

Modules :: SITE ::
Core :: mod_syndicate (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_search (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_menu (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_articles_news (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_login (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_articles_archive (3.0.0) 1 |
3rd Party:: Unite Revolution Slider 2 (4.6.3 b3) 1 | mod_jbcookies (3.0.6) 1 | Perfect Everything in Everyway (2.0.13) 1 | JUX Portfolio (2.0.9) 1 | Helix3 Preset Option (1.0.0) 1 |

Modules :: ADMIN ::
Core :: mod_submenu (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_title (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_popular (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_version (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_status (3.0.0) 1 | mod_login (3.0.0) 1 | mod_toolbar (3.0.0) 1 |
3rd Party:: mod_sppagebuilder_icons (1.0.2) 1 | mod_sppagebuilder_admin_menu (1.0.2) 1 |

Libraries ::
Core ::
3rd Party::

Plugins ::
Core :: plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_captcha_recaptcha (3.4.0) 0 | plg_content_pagenavigation (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_pagebreak (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_webinstaller (1.1.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_gmail (3.0.0) 0 | plg_fields_url (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_remember (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_profile (3.0.0) 0 | plg_search_content (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 |
3rd Party:: plg_quickicon_akeebabackup (1.0) ? | plg_quickicon_jce (2.6.0-pro-bet) 1 | Perfect iFrame in Everyway (2.0.4) 1 | Perfect Cookie Policy in Everyway (2.0.3) 1 | Perfect Facebook Page Plugin in Eve (2.0.5) ? | Perfect Link in Everyway (2.0.2) 1 | Perfect Custom HTML in Everyway (2.0.2) 1 | Button - Perfect Everything in Ever (2.0.0) ? | Helix3 - Ajax (2.5.6) 1 | plg_extension_jce (2.6.0) 1 | Content - Perfect Everything in Eve (2.0.0) ? | plg_content_jce (2.6.0) 1 | plg_installer_jce (2.6.0) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK (1.1) ? | PLG_SYSTEM_AKEEBAACTIONLOG (1.0) ? | PLG_SYSTEM_BACKUPONUPDATE (3.7) ? | System - Helix3 Framework (2.5.6) 1 | Perfect Dashboard (1.12.2) 1 | System - SP Page Builder Pro Update (1.0) ? | plg_system_jce (2.6.0) 1 | plg_editors_codemirror (5.25.2) 1 | plg_editors_tinymce (4.5.7) 1 | plg_editors_jce (2.6.0) 1 | plg_search_sppagebuilder (1.0.1) 1 |
Templates Discovered :: wrote:Templates :: SITE :: jux_graphsign_business (1.0) 1 | beez3 (3.1.0) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: isis (1.0) 1 | hathor (3.0.0) 1 |

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Re: Back end error - Can't log in...

Post by sozzled » Fri Aug 23, 2019 9:03 am

The FPA report you have just now posted is no different from the earlier one. I still do not understand where you are obtaining the information that says you have gone backwards—probably from bad to worse—tp J! 3.7.5. In other words, you haven't answered my question.

I can see about a dozen or more things wrong with this website. I don't have the time to describe them in detail but they cover the following areas:
  • outdated J! version
  • PHP version that's no longer supported
  • wrong database collation/ character encoding for this version of J!
  • OpenBaseDir in operation
  • Wrong session handler for PHP 7.x
  • no .htaccess
  • more than one instance of the file version.php found
  • at least 10 outdated extensions
  • the template jux_graphsign_business was released in 2016. J! 3.8.2 (or J! 3.7.5) was released a year after that. You should ask the developers if this template is compatible with the more-recent version of J! that you are installing.
  • Unite Revolution Slider 2 (v4.6.3 b3) is incompatible with J! 7.x.
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