Not possible to login in the back end with the url administrator/index.php

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pagemastergroup
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Not possible to login in the back end with the url administrator/index.php

Post by pagemastergroup » Wed Jul 29, 2020 8:35 pm

Hello,

if I try to connect to the backend of my website trough the link https://www.mywebsite.ch/administrator/index.php I receive the message "Username or password wrong or you don`t have an account" (translated from italian).

But if I login to the backed of my website with the link https://www.mywebsite.ch/administrator/index.php it works well. Maybe the problem it appeared after the change of the domain name, but I`m not really sure.


Is there a way to fix this?


Thank you for your support

 
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AMurray
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Re: Not possible to login in the back end with the url administrator/index.php

Post by AMurray » Wed Jul 29, 2020 10:10 pm

Your question is a little confusing and I don't see the problem.....
......if I try to connect to the back-end of my website through the link https://www.mywebsite.ch/administrator/index.php I receive the message "Username or password wrong or you don`t have an account" (translated from italian).
Check your username and password are correct.....

You then state in the second paragraph:
But if I login to the backed of my website with the link https://www.mywebsite.ch/administrator/index.php it works well.
This suggests you CAN login, and therefore contradicts your first statement about the login error.

As a point of clarification the two URLs you state are the same URL, but perhaps you meant the second URL to be stated as https://mywebsite.ch/administrator/ (with no 'index.php' on the end?). I'm still not sure why one would work and the other would not.
Maybe the problem it appeared after the change of the domain name, but I`m not really sure.
Did you register a new domain name and set the correct DNS with your domain registrar to point to your site (that could take up to 48 hours for changes to take effect)?

Another suggestion (if the invalid login is the issue), you can reset your Super Admin login following the instructions below https://docs.joomla.org/How_do_you_reco ... assword%3F
Regards,
--------------------------------------------------------------
A Murray
Help you I can, yes!. Post your question, you should. Keep it on topic you must!
Use the Forc....Forum Post Assistant my young Padawan!

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Webdongle
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Re: Not possible to login in the back end with the url administrator/index.php

Post by Webdongle » Wed Jul 29, 2020 11:20 pm

If you just changed the Domain name then it may need time to propagate fully.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein.

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AMurray
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Re: Not possible to login in the back end with the url administrator/index.php

Post by AMurray » Thu Jul 30, 2020 9:30 am

Webdongle wrote:If you just changed the Domain name then it may need time to propagate fully.
Isn't that just what I said? ;) :)
AMurray wrote:if you register a new domain name and set the correct DNS with your domain registrar to point to your site (that could take up to 48 hours for changes to take effect)?
Regards,
--------------------------------------------------------------
A Murray
Help you I can, yes!. Post your question, you should. Keep it on topic you must!
Use the Forc....Forum Post Assistant my young Padawan!

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Webdongle
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Re: Not possible to login in the back end with the url administrator/index.php

Post by Webdongle » Thu Jul 30, 2020 9:37 am

Yes I was emphasising that point as methinks that is the most likely reason.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein.

pagemastergroup
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Re: Not possible to login in the back end with the url administrator/index.php

Post by pagemastergroup » Thu Jul 30, 2020 2:35 pm

AMurray wrote:
Wed Jul 29, 2020 10:10 pm
Your question is a little confusing and I don't see the problem.....
......if I try to connect to the back-end of my website through the link https://www.mywebsite.ch/administrator/index.php I receive the message "Username or password wrong or you don`t have an account" (translated from italian).
Check your username and password are correct.....
I`m sure that is correct because if I login with the url https://www.mywebsite.ch/administrator it works well and also from the frontend. I tried also after I changed the super user password and to be sure that is the correct password I copied the password also with CTRL + C and CTRL + V

You then state in the second paragraph:
But if I login to the backed of my website with the link https://www.mywebsite.ch/administrator/index.php it works well.
This suggests you CAN login, and therefore contradicts your first statement about the login error.
Yes, I know that probably the Joomla message is not the really cause of the problem, but probably is something else because in the url https://www.mywebsite.ch/administrator and in the frontend I can login correctly
As a point of clarification the two URLs you state are the same URL, but perhaps you meant the second URL to be stated as https://mywebsite.ch/administrator/ (with no 'index.php' on the end?). I'm still not sure why one would work and the other would not.
I don`t know...
Maybe the problem it appeared after the change of the domain name, but I`m not really sure.
Did you register a new domain name and set the correct DNS with your domain registrar to point to your site (that could take up to 48 hours for changes to take effect)?
Is at least one moth that I changed the domain...

Another suggestion (if the invalid login is the issue), you can reset your Super Admin login following the instructions below https://docs.joomla.org/How_do_you_reco ... assword%3F
After I try this sugestion, but I think the problem is not caused really from the super user password. I try and I let you know if something change

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Webdongle
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Re: Not possible to login in the back end with the url administrator/index.php

Post by Webdongle » Thu Jul 30, 2020 4:45 pm

https://forumpostassistant.github.io/docs/ for both sites please
It is looking like you have a security setting that is set to the original domain name.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein.

pagemastergroup
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Re: Not possible to login in the back end with the url administrator/index.php

Post by pagemastergroup » Sat Aug 01, 2020 6:43 pm

Webdongle wrote:
Thu Jul 30, 2020 4:45 pm
https://forumpostassistant.github.io/docs/ for both sites please
It is looking like you have a security setting that is set to the original domain name.
This is the resulta
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Modules :: Site ::
Core :: mod_finder (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_articles_categories (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_users_latest (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_search (3.0.0) 1 | mod_login (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_stats (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_articles_popular (3.0.0) 1 |
3rd Party:: Community -Linky Map (2.4.0) 1 | mod_tz_portfolio_plus_articles (1.2.3) ? | Ohanah -Linky Map (2.4.0) 1 | Unite Slider 2 (4.7) ? | Hikashop Module (4.3.0) ? | Linkymap (2.4.0) 1 | HikaMarket Location Search module (3.1.0) 1 | Joomla Article/Flexicontent My Maps (4.2.2) 1 | Hikashop Cart Module (4.3.0) ? | mod_tz_portfolio_plus_portfolio (2.2.1) ? | Hikashop Vendor My Map locations (4.2.2) 1 | mod_tz_portfolio_plus_categories (2.2.1) ? | Hikashop Currency Switcher Module (4.3.0) ? | Hikashop Filtering Module (4.3.0) ? | Hikashop Wishlist Module (4.3.0) ? | MOD_INPAGE_SEARCH_HIGHLIGHTER (1.0.8) 1 | My Maps Location Map-Search Module (4.2.2) 1 | mod_tz_portfolio_plus_tags (2.2.1) ? | Community - My Maps Location (4.2.2) 1 | Map Module My Maps Locations (4.2.2) 1 | HikaMarket Module (3.1.0) 1 | Geek ElasticSearch (4.3.0) 1 | Event Booking-Linky Map (2.4.0) 1 | My Maps Location CB Members (4.2.2) 1 | K2 My Maps location (4.2.2) 1 | mod_tz_portfolio_plus_carousel (1.0.2) ? | SP Page Builder (1.2) ? | mod_tz_portfolio_plus_filter (2.2.1) ? | mod_tz_portfolio_plus_articles_arch (2.2.1) ? |

Modules :: Admin ::
Core :: mod_title (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_login (3.0.0) 1 | mod_version (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_status (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_submenu (3.0.0) 1 |
3rd Party:: mod_sppagebuilder_icons (1.0.2) ? | mod_sppagebuilder_admin_menu (1.3) ? | HikaShop Dashboard (4.3.0) 1 |

Libraries ::
Core ::
3rd Party:: Astroid Plugin (2.2.3) 1 | Jollyany Plugin (1.1.7) 1 |

Plugins ::
Core :: plg_user_terms (3.9.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_profile (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_finder_categories (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_captcha_recaptcha_invisible (3.8) 1 | plg_captcha_recaptcha (3.4.0) 0 | plg_fields_user (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_redirect (3.0.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_privacyconsent (3.9.0) 0 | plg_system_languagefilter (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_updatenotification (3.5.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_log (3.0.0) 1 | plg_system_p3p (3.0.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_highlight (3.0.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_stats (3.5.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_joomla (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_fields (3.7.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_vote (3.0.0) 0 | plg_installer_webinstaller (1.1.1) ? | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 |
3rd Party:: Virtuemart-My map locations (4.2.2) 1 | User - Redirect On Login (3.0.0) ? | User - SpambotCheck (3.0.1) 1 | HikaMarket Vendor groups (3.1.0) 1 | User - EasySocial (2.0.0) ? | Authentication - EasySocial (2.0.0) ? | Search - Hikashop Products (4.3.0) ? | Search - Hikashop Categories/Manufa (4.3.0) ? | Search - HikaMarket Vendors (3.1.0) 1 | plg_search_sppagebuilder (1.4) ? | My Location (4.2.2) 1 | AcyMailing Tag : HikaShop content (4.3.0) ? | Hikashop Authorize.net Payment Plug (4.3.0) ? | Hikashop westpacapi Payment Plugin (1.0) ? | Hikashop PayJunction Payment Plugin (4.3.0) ? | Hikashop Paypal Payment Plugin (4.3.0) ? | Hikashop Postfinance Payment Plugin (4.3.0) ? | Hikashop Google Checkout Payment Pl (4.3.0) ? | Hikashop Virtual Merchant (Elavon) (4.3.0) ? | Hikashop googlewallet Payment Plugi (1.0) ? | Hikashop Paypal Website Payments Pr (4.3.0) ? | Hikashop Alipay Payment Plugin (4.3.0) ? | Hikashop HSBC Payment Plugin (4.3.0) ? | Hikashop PayPlug payment plugin (4.3.0) ? | Hikashop CardSave Payment Plugin (4.3.0) ? | Hikashop MasterCard Internet Gatewa (4.3.0) ? | Hikashop CyberMuth CIC Payment Plug (4.3.0) ? | Hikashop UserPoints Payment Plugin (4.3.0) ? | Hikashop Payza Payment Plugin (4.3.0) ? | Hikashop SIPS ATOS Payment Plugin (4.3.0) ? | Hikashop Monetico Payment Plugin (4.3.0) ? | Hikashop Western Union Payment Plug (4.3.0) ? | Hikashop Nets NETAXEPT Payment Plug (4.3.0) ? | Hikashop (market) Paypal Adaptive P (3.1.0) ? | Hikashop iPayDNA Payment Plugin (4.3.0) ? | Hikashop eWAY Payment Plugin (4.3.0) ? | Hikashop ePay Payment Plugin (4.3.0) ? | Hikashop Borgun payment plugin (4.3.0) ? | Hikashop Credit Card Payment Plugin (4.3.0) ? | Hikashop Paypal Express Checkout Pa (4.3.0) ? | Hikashop Purchase Order Payment Plu (4.3.0) ? | Hikashop Be2Bill Payment Plugin (4.3.0) ? | Hikashop Paypal Pro Payment Plugin (4.3.0) ? | Hikashop PaymentExpress (PxPay) Plu (4.3.0) ? | Hikashop Beanstream Payment Plugin (4.3.0) ? | Hikashop Moneybookers Payment Plugi (4.3.0) ? | Hikashop PayU India Payment Plugin (4.3.0) ? | Hikashop Paybox Plugin (4.3.0) ? | Hikashop ATOS SIPS 2.0 Payment Plug (4.3.0) ? | Hikashop PayPlug v2 payment plugin (4.3.0) ? | Hikashop Collect On Delivery Paymen (4.3.0) ? | Hikashop WorldNetTPS Payment Plugin (4.3.0) ? | Hikashop Check Payment Plugin (4.3.0) ? | Ogone Payment Plugin (4.3.0) ? | Hikashop FirstData Payment Plugin (4.3.0) ? | Hikashop Servired Payment Plugin (4.3.0) ? | Hikashop Paypal Advanced payment pl (4.3.0) ? | Hikashop Common Joomla Payment API (4.3.0) ? | Hikashop (market) MangoPay Payment (3.1.0) ? | Hikashop Payment Express Payment Pl (4.3.0) ? | Hikashop Paygate Payment Plugin (4.3.0) ? | Hikashop iVeri Payment Plugin (4.3.0) ? | Hikashop eSelect Payment Plugin (4.3.0) ? | Hikashop Bluepaid Payment Plugin (4.3.0) ? | Hikashop payfast Payment Plugin (4.3.0) ? | Hikashop Bank Transfer Payment Plug (4.3.0) ? | plg_geekelasticsearch_jevents (4.3.5) 0 |

pagemastergroup
Joomla! Apprentice
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Posts: 11
Joined: Wed Jul 29, 2020 8:29 pm

Re: Not possible to login in the back end with the url administrator/index.php

Post by pagemastergroup » Sat Aug 01, 2020 6:45 pm

And this:
Forum Post Assistant (v1.6.1) : 1-Aug-2020 wrote:
Basic Environment :: wrote:plg_geekelasticsearch_joomshopping (4.3.5) 0 | plg_geekelasticsearch_tag (4.3.5) 0 | plg_geekelasticsearch_kunena (4.3.5) 0 | plg_geekelasticsearch_djclassifieds (4.3.5) 0 | plg_geekelasticsearch_j2store (4.3.5) 0 | plg_geekelasticsearch_digicom (4.3.5) 0 | plg_geekelasticsearch_djcatalog2 (4.3.5) 0 | plg_geekelasticsearch_vmmanufacture (4.3.5) ? | plg_geekelasticsearch_vmcategory (4.3.5) 0 | PLG_GEEKELASTICSEARCH_RSDIRECTORY (4.3.5) 0 | plg_geekelasticsearch_easysocialvid (4.3.5) ? | plg_geekelasticsearch_easydiscuss (4.3.5) 0 | plg_geekelasticsearch_easysocialpag (4.3.5) ? | plg_geekelasticsearch_docman (4.3.5) 0 | plg_geekelasticsearch_newsfeed (4.3.5) 0 | plg_geekelasticsearch_easysocialuse (4.3.5) ? | plg_geekelasticsearch_easysocialgro (4.3.5) ? | plg_geekelasticsearch_communityeven (4.3.5) ? | plg_geekelasticsearch_joocart (4.3.5) 0 | plg_geekelasticsearch_adsmanager (4.3.5) 0 | plg_geekelasticsearch_mediastore (4.3.5) 0 | plg_geekelasticsearch_communityvide (4.3.5) ? | plg_geekelasticsearch_mijoshop (4.3.5) 0 | plg_geekelasticsearch_easysocialstr (4.3.5) ? | plg_geekelasticsearch_hikashopprodu (4.3.5) ? | plg_geekelasticsearch_eventbooking (4.3.5) 0 | plg_geekelasticsearch_k2 (4.3.5) 0 | plg_geekelasticsearch_communitygrou (4.3.5) ? | plg_geekelasticsearch_communityalbu (4.3.5) ? | plg_geekelasticsearch_osproperty (4.3.5) 0 | plg_geekelasticsearch_category (4.3.5) 0 | plg_geekelasticsearch_easysocialeve (4.3.5) ? | plg_geekelasticsearch_easysocialalb (4.3.5) ? | plg_geekelasticsearch_content (4.3.5) 0 | plg_geekelasticsearch_vmproduct (4.3.5) 0 | plg_geekelasticsearch_rseventspro (4.3.5) 0 | plg_geekelasticsearch_edocman (4.3.5) 0 | plg_geekelasticsearch_communityuser (4.3.5) ? | plg_geekelasticsearch_eshop (4.3.5) 0 | plg_geekelasticsearch_easysocialpho (4.3.5) ? | plg_geekelasticsearch_easyblog (4.3.5) 0 | plg_geekelasticsearch_hikashopcateg (4.3.5) ? | plg_geekelasticsearch_joomshoppingc (4.3.5) ? | Hikashop USPS Shipping Plugin (4.3.0) ? | Hikashop CANADA POST Shipping Plugi (4.3.0) ? | Hikashop Manual Shipping Plugin (4.3.0) ? | Hikashop UPS Shipping Plugin (4.3.0) ? | Hikashop Australia Post eDeliver Sh (4.3.0) ? | Hikashop CANPAR Shipping Plugin (1.0.0) ? | Hikashop Australia Post eDeliver Sh (4.3.0) ? | Hikashop FedEx Shipping Plugin (4.3.0) ? | plg_finder_easysocialvideos (2.0.0) ? | plg_finder_easysocialpages (2.0.0) ? | plg_finder_geekelasticsearch (4.3.5) 1 | plg_finder_easysocialusers (2.0.0) ? | plg_finder_easysocialgroups (2.0.0) ? | Smart Search - HikaShop Products (4.3.0) 1 | plg_finder_easysocialevents (2.0.0) ? | plg_finder_easysocialalbums (2.0.0) ? | plg_finder_easysocialphotos (2.0.0) ? | plg_finder_easysocialaudios (2.1.0) ? | plg_finder_sppagebuilder (1.0.0) ? | Flexicontent My Map Location (4.2.2) 1 | HikaMarket - HikaShop Integration p (3.1.0) ? | Hikashop Add to Cart notification P (4.3.0) ? | Hikashop Orders Automatic Cancel Pl (4.3.0) ? | HikaShop - product force vendor cat (3.1.0) ? | Hikashop Content Parser - Markdown (4.3.0) ? | HikaShop - Vendor same products (li (3.1.0) ? | Hikashop WaitList notification Plug (4.3.0) ? | Hikashop User account Plugin (4.3.0) ? | Hikashop out of order notification (4.3.0) ? | Hikashop VendorPoints Plugin (3.1.0) ? | Hikashop AcyMailing Plugin (4.3.0) ? | Hikashop UserPoints Plugin (4.3.0) ? | Hikashop Massaction Order Plugin (4.3.0) 1 | Hikashop TaxCloud Plugin (4.3.0) 0 | Hikashop Shop Close Hours Plugin (4.3.0) ? | Hikashop - Product Cron Update (4.3.0) ? | Hikashop Massaction User Plugin (4.3.0) 1 | HikaShop - Product Filter for vendo (3.1.0) ? | Hikashop Massaction Product Plugin (4.3.0) 1 | Hikashop Massaction Category Plugin (4.3.0) 1 | HikaShop - Vendor group after purch (3.1.0) ? | Hikashop Google Products Plugin (4.3.0) 1 | HikaShop: Date Picker Custom Field (4.3.0) ? | HikaShop: Vendor Selection Custom F (3.1.0) ? | Hikashop Currency Rates Plugin (4.3.0) ? | Hikashop Email History Plugin (4.3.0) 1 | Hikashop Massaction Address Plugin (4.3.0) 1 | Hikashop Group Plugin (4.3.0) ? | HikaShop Shipping Manual - Price pe (4.3.0) ? | Hikashop Validate free order Plugin (4.3.0) ? | Hikashop History Plugin (4.3.0) ? | Hikashop UserPoints to Vendor Plugi (3.1.0) ? | HikaShop Vendor User Location Filte (3.1.0) ? | Hikashop - Kashflow invoice synchro (4.3.0) ? | Hikashop - VirtueMart Fallback Redi (4.3.0) ? | HikaShop Google Dynamic Remarketing (4.3.0) ? | plg_system_tpl_oraz_params (1.0.0) ? | System - Redirect On Login (3.0.0) ? | System - EasySocial AutoLogin (2.0.0) ? | Astroid Plugin (2.2.3) 1 | System - My Maps Location (4.2.2) 1 | HikaShop Payment Notification plugi (4.3.0) ? | Plazart Framework (7.0) 1 | PLG_SYSTEM_BACKUPONUPDATE (6.4.2.1) 0 | HikaShop Product TAG translation (4.3.0) ? | plg_system_tz_portfolio_plus (2.2.1) ? | Jollyany Plugin (1.1.7) 1 | Hikashop - Redshop Fallback Redirec (4.3.0) ? | PLG_SYSTEM_AKEEBAACTIONLOG (6.4.2.1) 0 | Hikashop no SSL outside checkout Pl (4.3.0) ? | System - Hikashop Social Plugin (4.3.0) ? | HikaShopCustom Price plugin (4.3.0) ? | User - HikaShop (4.3.0) ? | HikaMarket HikaShop overrides (3.1.0) ? | HikaShop tax calculations override (4.0.3) ? | Hikashop Registration Redirect Plug (4.3.0) ? | System - HikaShop Mass Action (4.3.0) ? | PLG_SYSTEM_AKEEBAUPDATECHECK (6.4.2.1) 0 | System - HikaShop Affiliate (4.3.0) ? | plg_system_ospamanot (1.1.16) 1 | Hikashop Geolocation Plugin (4.3.0) ? | System - SP Page Builder Pro Update (1.1) ? | Hikashop Product Tag (4.3.0) ? | Hikashop Google Analytics Plugin (4.3.0) ? | Hikashop - Mijoshop Fallback Redire (4.3.0) ? | linkymap System plugin (2.4.0) 1 | System - EasySocial (2.0.0) ? | plg_system_ossystem (1.3.1) 1 | System - SP PageBuilder (1.3) ? | HikaMarket - Duplicate products (3.1.0) 0 | HikaMarket - Taxes for vendor payme (3.1.0) ? | My Maps Location For Hikashop (4.2.2) 1 | HikaMarket - MangoPay integration (3.1.0) ? | HikaMarket vendor user group (3.1.0) 0 | HikaMarket Vendor User Location Fil (3.1.0) ? | K2 Integration- My Maps Location (4.2.2) 1 | Editor - My Maps Location (4.2.2) 1 | HikaShop Product TAG insertion (4.3.0) ? | Linky Map (2.4.0) 1 | Content - My Maps Location (4.2.2) 1 | plg_content_geekelasticsearch (4.3.5) 1 | linkymap content plugin (2.4.0) 1 | PLG_CONTENT_EASYSOCIAL (2.0.1) ? | Joomunited updater (1.0.0) 1 | plg_editors_codemirror (5.52.2) 1 | plg_editors_tinymce (4.5.11) 1 | plg_quickicon_akeebabackup (6.4.2.1) 1 | HikaShop Quick Icon (4.3.0) ? | [/color]
Templates Discovered :: wrote:Templates :: Site :: plazart_blank (3.6) ? | tz_new_age (1.0.2) 1 |
Templates :: Admin :: isis (1.0) 1 | hathor (3.0.0) 1 |

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Per Yngve Berg
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Re: Not possible to login in the back end with the url administrator/index.php

Post by Per Yngve Berg » Sat Aug 01, 2020 8:14 pm

LiveSite: Is Not Empty
Session Path Writable: No

Fix these two issues. I don't know why you have set Livesite, but it should be empty.
The folder pointed to by save.session_path in php is not writable. You may contact you host to have it fixed.

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Webdongle
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Re: Not possible to login in the back end with the url administrator/index.php

Post by Webdongle » Sat Aug 01, 2020 9:09 pm

Also you have out of date extensions. You will need to visit the homepages of your extensions because not all 3rd party use the Joomla update system.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"The definition of insanity is doing the same thing over and over again, but expecting different results": Albert Einstein.

pagemastergroup
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Posts: 11
Joined: Wed Jul 29, 2020 8:29 pm

Re: Not possible to login in the back end with the url administrator/index.php

Post by pagemastergroup » Sun Aug 02, 2020 10:49 pm

Webdongle wrote:
Sat Aug 01, 2020 9:09 pm
Also you have out of date extensions. You will need to visit the homepages of your extensions because not all 3rd party use the Joomla update system.
I know. But at the moment I stopped the automatic updates of the extenions because I want to avoid bugs in my live website. If I want to update the extensions I plan it with the customers. Because for example everytime that I update Hikashop and Hikamarket I have a new bug and in this way is impossible to update in live the components. For this reason I prefer to test the updates in a domain test that reproduce my productive website.

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sozzled
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Re: Not possible to login in the back end with the url administrator/index.php

Post by sozzled » Sun Aug 02, 2020 11:07 pm

pagemastergroup wrote:
Sun Aug 02, 2020 10:49 pm
But at the moment I stopped the automatic updates of the extensions because I want to avoid bugs in my live website.
AFAIK there is no "automatic" (i.e. hands-free, uncontrolled) update of extensions in J!. There are automated notifications that new updates are available (and you can disable those automated notifications), yes. And it's true that you can choose to update (or not update) as you wish ... but, AFAIK, there is no facility built into J! that updates extensions whether you want them or not.

pagemastergroup wrote:
Sun Aug 02, 2020 10:49 pm
If I want to update the extensions I plan it with the customers.
Good idea! :) That's what your customers pay you to do! I agree. If your customers don't want your service then it's not your responsibility if things go wrong, for example being able or unable to login to the backend of their websites.

pagemastergroup wrote:
Sun Aug 02, 2020 10:49 pm
I prefer to test the [extension] updates in a domain test that reproduce my [production] website.
I agree. I do the same thing, too. However, once I have tested these updates and I'm satisfied that they work without crashing the test site(s), I then apply those updates to the production website. After all, what's the purpose of testing things and not applying the knowledge in your everyday life, eh?

The main things we've learned from this discussion are (as @Per observed)
Per Yngve Berg wrote:
Sat Aug 01, 2020 8:14 pm
LiveSite: Is Not Empty
Session Path Writable: No

Fix these two issues. I don't know why you have set Livesite, but it should be empty.
The folder pointed to by save.session_path in php is not writable. You may contact you host to have it fixed.
What have you done about those things?

Yes, you have outdated extensions and it's possible that this outdated software may affect your ability to login to the backend. However, if the session information cannot be stored for some reason, that's more important.

One last thing: is this problem in any way related to viewtopic.php?f=708&t=981317 ???
https://www.kuneze.com/blog
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?” :)

pagemastergroup
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Joined: Wed Jul 29, 2020 8:29 pm

Re: Not possible to login in the back end with the url administrator/index.php

Post by pagemastergroup » Mon Aug 03, 2020 11:03 pm

Per Yngve Berg wrote:
Sat Aug 01, 2020 8:14 pm
LiveSite: Is Not Empty
Session Path Writable: No

Fix these two issues. I don't know why you have set Livesite, but it should be empty.
The folder pointed to by save.session_path in php is not writable. You may contact you host to have it fixed.
Fixed both, but nothing changes. Do you have other ideas?

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sozzled
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Location: Canberra, Australia

Re: Not possible to login in the back end with the url administrator/index.php

Post by sozzled » Mon Aug 03, 2020 11:08 pm

Two points:

(1) I would like to see the latest Forum Post Assistant report for this website; and

(2) is this problem in any way related to viewtopic.php?f=708&t=981317

I don't have any further suggestions until I have the answers to these two matters. Thanks.
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JAVesey
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Re: Not possible to login in the back end with the url administrator/index.php

Post by JAVesey » Tue Aug 04, 2020 12:40 pm

pagemastergroup wrote:
Sun Aug 02, 2020 10:49 pm
But at the moment I stopped the automatic updates of the extenions because I want to avoid bugs in my live website.
Leaving aside the "automatic updates of extensions" (because there's actually no such thing built into Joomla out of the box), keeping you extensions up-to-date will probably remove bugs from your live site.

Keeping them up to date will also probably remove security-issues from your live site.

Keeping the extensions up-to-date on your live site is good practice.
John V
Cardiff, Wales, UK
Uses Joomla 3.9.21 and PHP7.3.x

 

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