Cannot access admin - ERR_TOO_MANY_RETRIES Topic is solved

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SForsgren
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Cannot access admin - ERR_TOO_MANY_RETRIES

Post by SForsgren » Wed Apr 14, 2021 12:42 am

I am on Joomla 3.9.26.

Today, when I go to the /administrator URL in Chrome, I get:

This site can’t be reached
The webpage at http://www.xxx.com/administrator might be temporarily down or it may have moved permanently to a new web address.
ERR_TOO_MANY_RETRIES

I can access the page fine in Edge and Firefox. I tried on Chrome on other machines which had the same error but Chrome on my iPhone works fine.

Why might I be getting this error only in some Chrome browsers when it has worked fine for years?

Thanks for any insights!

Thanks,
Scott

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pe7er
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Re: Cannot access admin - ERR_TOO_MANY_RETRIES

Post by pe7er » Wed Apr 14, 2021 6:41 am

SForsgren wrote:
Wed Apr 14, 2021 12:42 am
Why might I be getting this error only in some Chrome browsers when it has worked fine for years?
Has your your Google Chrome browser been recently?
If you have not changed anything in Joomla,
and one browser is acting up, that browser could be causing the issue.

Are you using the LastPass password manager?
Are you using .htaccess password protection to the /administrator/ folder of your site?

There seems to be an issue with LastPass and basic auth: https://twitter.com/lastpasshelp/status ... 0572317699

Temporary workaround until they fixed it:
  • Use another browser for that site, or
  • Disable LastPass temporary for that site, or
  • In the LastPass settings for your site: Uncheck the option to “Automatically fill login information.”
Kind Regards,
Peter Martin, Global Moderator
https://db8.nl - Joomla specialist, Nijmegen, Nederland
The best website: https://the-best-website.com

SForsgren
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Posts: 162
Joined: Fri May 12, 2006 2:46 am

Re: Cannot access admin - ERR_TOO_MANY_RETRIES

Post by SForsgren » Wed Apr 14, 2021 1:31 pm

You were right on the money.
The issue was LP as you mentioned.

I'm very appreciative. You started my day off on a good foot.

Thanks Peter!

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pe7er
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Re: Cannot access admin - ERR_TOO_MANY_RETRIES

Post by pe7er » Wed Apr 14, 2021 3:09 pm

Thanks for your follow-up! You're welcome!
Kind Regards,
Peter Martin, Global Moderator
https://db8.nl - Joomla specialist, Nijmegen, Nederland
The best website: https://the-best-website.com


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