Reset admin password. Regular methods not working. Topic is solved

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charleyhankins
Joomla! Enthusiast
Joomla! Enthusiast
Posts: 224
Joined: Fri Oct 12, 2007 7:07 pm

Reset admin password. Regular methods not working.

Post by charleyhankins » Tue Oct 04, 2022 10:16 pm

I need to reset my administrator password. However, the regular methods to do so are not working.
I have done the methods to reset it found on the following page: https://docs.joomla.org/How_do_you_reco ... assword%3F.

However, when I try to log in I am just returned to the login screen.
It does not display a message about not having an account or password. It just returns me to the login page.

Thanks,
Charley
Forum Post Assistant (v1.6.5) : 4-Oct-2022 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.10.6-Stable (Daraja) 12-February-2022
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (640) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: maximum | Site Debug: true | Language Debug: false | Default Access: Public | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.10.6: Yes | Database Supports J! 3.10.6: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-1160.59.1.el7.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 533.81 GiB |

PHP Configuration :: Version: 7.4.28 | PHP API: fpm-fcgi | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 32759 | Log Errors To: /home/backup/logs/backup_southark_edu.php.error.log | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 128M | Max. POST Size: 128M | Max. Input Time: 60 | Max. Execution Time: 120 | Memory Limit: 512M

Database Configuration :: Version: 5.5.5-10.3.34-MariaDB (Client:mysqlnd 7.4.28) | Database Size: 283.46 MiB | #of Tables with config prefix:  317 | #of other Tables:  7 | User Privileges : GRANT ALL
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Potential Missing Extensions ::
Disabled Functions :: exec | passthru | shell_exec | system |

Switch User Environment :: PHP CGI: No | Server SU: No | PHP SU: No | Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 9067820 | Threads: 14 | Questions: 1682086372 | Slow queries: 3114 | Opens: 6075319 | Flush tables: 1 | Open tables: 256 | Queries per second avg: 185.500 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
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Components :: Admin ::
Core :: com_categories (3.0.0) 1 | com_cache (3.0.0) 1 | com_templates (3.0.0) 1 | com_menus (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_languages (3.0.0) 1 | com_tags (3.1.0) 1 | com_ajax (3.2.0) 1 | com_modules (3.0.0) 1 | com_banners (3.0.0) 1 | com_finder (3.0.0) 1 | com_search (3.0.0) 1 | com_checkin (3.0.0) 1 | com_privacy (3.9.0) 1 | com_login (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_contenthistory (3.2.0) 1 | com_redirect (3.0.0) 1 | com_users (3.0.0) 1 | com_content (3.0.0) 1 | com_joomlaupdate (3.10.1) 1 | com_messages (3.0.0) 1 | com_plugins (3.0.0) 1 | com_config (3.0.0) 1 | com_admin (3.0.0) 1 | com_installer (3.0.0) 1 | com_media (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_associations (3.7.0) ? | com_fields (3.7.0) 1 | com_postinstall (3.2.0) 1 |
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Modules :: Site ::
Core :: mod_languages (3.5.0) 1 | mod_feed (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_login (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_syndicate (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_search (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_articles_latest (3.0.0) 1 | mod_wrapper (3.0.0) 1 |
3rd Party:: JS Newest Jobs (1.0.3) 1 | JS Top Jobs (1.0.2) 1 | mod_jcalpro_locations (4.5.4) 1 | JMG Img Hover (1.5.5) 0 | Contact Enhanced Form (3.9.14) 1 | Counters (1.3) 1 | Checklist Tag cloud (1.0.0) 1 | Contact Enhanced Latest Submitted F (3.9.14) ? | SP Page Builder (1.6) 1 | JS Jobs On Map (1.0.0) 1 | mod_breadcrumbs_adv (3.2) 1 | WS-iCloud Calendar (1.0.0) 1 | JS Jobs By Cities (1.0.0) 1 | JS Jobs Stats (1.0.3) 1 | Contact Enhanced Search (3.9.14) 1 | JS Resume Search (1.0) 1 | Universal Product Slider (2.1.028) 1 | mod_jcalpro_calendar (4.5.4) 1 | Contact Enhanced - Ideal Store Loca (3.9.14) ? | Creative Slider (6.6.077) 1 | Drop in image slideshow gallery (4.7) 1 | Contact Enhanced Birthday (3.9.14) 1 | GiMeSpace Bootstrapped Menu (3.5) 1 | RAXO List Module Layout (3.1) ? | RAXO Default Module Layout (4.1) ? | RAXO Columns Module Layout (3.2) ? | RAXO Columns Module Layout (4.1) ? | RAXO Bricks Module Layout (3.2) ? | RAXO List Module Layout (4.1) ? | RAXO Default Module Layout (3.2) ? | RAXO Bricks Module Layout (4.1) ? | RAXO All-mode PRO (1.11) 1 | JS top Resumes (1.0.0) 1 | JS Gold Companies (1.0.0) 1 | mod_docman_categories (3.5.11) 1 | Search JS Jobs (1.0.3) 1 | JS Hot Jobs (1.0.2) 1 | DJ-MegaMenu (4.0.0) 1 | Vertical Menu (4.0.278) 1 | Universal AJAX Live Search (5.4.7) 1 | mod_ce_category (3.9.14) 1 | MOD_JM_COUNTER (1.04) 1 | mod_jcalpro_flex (4.5.4) 1 | MOD_CE_CATEGORIES (3.9.14) 1 | Last X checklists (1.0.0) 1 | JS Gold Resumes (1.0.0) 1 | Smart Slider 3 Module (3.5.1.3) 1 | DJ-ImageSlider (4.2) 1 | Pop up JT (1.6) 1 | MOD_DIGI_SHOWCASE (2.1.1) 1 | JS Featured Resumes (1.0.0) 1 | Wide Slide (1.8) 1 | JS Jobs By Categories (1.0.0) 1 | mod_jcalpro_events (4.5.4) 1 | Contact Enhanced Alpha Index (3.9.14) 1 | AJAX Live Search results (1.0.0) 1 | SP Accordion module (2.8.0) 1 | FavImageHover (2.1) 1 | JS newest Resumes (1.0.3) 1 | JS Jobs Login (1.0) 1 | Maximenu CK (9.1.21) 1 | mod_docman_documents (3.5.11) 1 | JE Ultimate Menu (1.5) 1 | SP Quick Contact (1.4) 1 | JS Gold Jobs (1.0.0) 1 | Contact Enhanced Slideshow (3.9.14) 1 | JS Featured Jobs (1.0.3) 1 | DJ-MegaMenu - Mobile Menu Button (3.7.0) 1 | Custom CSS (1.8) 1 | JS Featured Companies (1.0.3) 1 | News Show Pro GK5 (2.0.6) 1 | JS Jobs By Countries (1.0.0) 1 | mod_gantry5_particle (5.5.9) 1 | JS Jobs By States (1.0.0) 1 | Art Responsive Menu (1.5.6) 1 |

Modules :: Admin ::
Core :: mod_version (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_login (3.0.0) 1 | mod_multilangstatus (3.0.0) ? | mod_title (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_sampledata (3.8.0) 1 | mod_submenu (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_status (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_logged (3.0.0) 1 | mod_quickicon (3.0.0) 1 |
3rd Party:: MOD_ADDTOMENU (6.6.2PRO) 1 | Add to Menu Component XML - com_cat (6.6.2PRO) ? | Add to Menu Component XML - com_cat (6.6.2PRO) ? | Add to Menu Component XML - com_cat (6.6.2PRO) ? | Add to Menu Component XML - com_cat (6.6.2PRO) ? | Add to Menu Component XML - com_cat (6.6.2PRO) ? | Add to Menu Component XML - com_cat (6.6.2PRO) ? | Add to Menu Component XML - com_cat (6.6.2PRO) ? | mod_sppagebuilder_icons (1.0.2) 1 | mod_sppagebuilder_admin_menu (1.4) 1 |

Libraries ::
Core ::
3rd Party:: file_fof30 (3.6.2) ? | com_forms (1.0.0) ? | Regular Labs Library (22.1.2267) 1 | file_fof40 (4.1.0) ? | Isotope Library for JEvents (3.4.5) ? |

Plugins ::
Core :: plg_privacy_message (3.9.0) 1 | plg_privacy_contactenhanced (3.9.14) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_article (3.0.0) 0 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_module (3.5.0) 0 | plg_editors-xtd_menu (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 0 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_tags (3.0.0) 0 | plg_search_newsfeeds (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_eos310 (3.10.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | K2 - SP Page Builder (1.4) 0 | plg_finder_categories (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_terms (3.9.0) 0 | plg_user_profile (3.0.0) 1 | plg_user_joomla (3.0.0) 0 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_extension_joomla (3.0.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_installer_webinstaller (2.1.2) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_emailcloak (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_finder (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | Content - SP Page Builder (1.9.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_highlight (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_languagefilter (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_updatenotification (3.5.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_p3p (3.0.0) 0 | plg_system_sef (3.0.0) 1 | plg_system_debug (3.0.0) 0 | plg_system_sessiongc (3.8.6) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_languagecode (3.0.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_log (3.0.0) 1 |
3rd Party:: PLG_GSD_CONTENT (1.0) 1 | plg_ebookfactory_joomla (4.3.1) 1 | PLG_SIGE_BUTTON (3.3.2-FREE) 1 | plg_editors-xtd_dx fontawesome butt (5.0.7) ? | PLG_EDITORS-XTD_ARTICLESANYWHERE (12.0.0PRO) 1 | PLG_EDITORS-XTD_SLIDERS (8.1.3PRO) 1 | Button - Creative Slider (6.6.0) 1 | PLG_EDITORS-XTD_MODULESANYWHERE (7.13.5PRO) 1 | PLG_EDITORS-XTD_CONTENTTEMPLATER (10.0.8PRO) 1 | PLG_EDITORS-XTD_SOURCERER (9.0.3PRO) 1 | PLG_EDITORS-XTD_TABS (8.1.3PRO) 1 | Button - Contact Enhanced Form (3.9.14) 1 | plg_editors-xtd_doclink (3.5.11) 1 | plg_editors-xtd_checklist_button (1.0.2 (build ) 0 | plg_editors-xtd_jcalpro (4.5.4) 1 | PLG_EDITORS-XTD_MODALS (11.9.5PRO) 0 | plg_fields_mediajce (2.9.19) 1 | Contact Enhanced Links for JCE (2.6.1) 1 | PLG_ACTIONLOG_ADMINTOOLS (6.1.4) 0 | PLG_ACTIONLOG_CONTENTTEMPLATER (10.0.8PRO) 1 | PLG_ACTIONLOG_REGULARLABSMANAGER (7.5.1) 1 | Action Log - Contact Enhanced (3.9.14) 0 | PLG_ACTIONLOG_AKEEBABACKUP (8.0.15) 0 | PLG_ACTIONLOG_ADVANCEDMODULES (8.0.5) 1 | plg_search_contactenhanced (3.9.14) 1 | plg_search_sppagebuilder (1.5) 1 | plg_search_jcalpro (4.5.4) 1 | plg_search_docman (3.5.11) 1 | PLG_J2XML_USERS (3.0.2.43) 1 | plg_quickicon_jce (2.9.19) 1 | plg_quickicon_akeebabackup (8.0.15) 0 | plg_quickicon_gantry5 (5.5.9) 1 | Helix3 - Ajax (3.0.2) 1 | Contact Enhanced - Insight.ly WebTo (3.9.14) ? | Contact Enhanced - JComments (3.9.14) 0 | Contact Enhanced - Dwoo Template En (3.9.14) ? | Contact Enhanced - Salesforce Integ (3.9.14) ? | Contact Enhanced - Custom Code (3.9.14) 0 | Contact Enhanced - Signature Pad (3.9.14) 0 | PLG_FINDER_CONTACTENHANCED (3.9.14) 1 | plg_finder_sppagebuilder (1.6.1) 1 | plg_finder_docman (3.5.11) 1 | PLG_JCPAYMENT_PAYPAL (1.0) 1 | PLG_JCPAYMENTS_BANK (1.0) 1 | plg_user_ce_contactcreator (3.9.14) 0 | Users synchronisation plugin (1.0.0 (build ) 0 | plg_user_jcalpro (4.5.4) 1 | plg_extension_jce (2.9.19) 1 | plg_gantry5_preset (5.5.9) 1 | plg_editors_jce (2.9.19) 1 | plg_editors_codemirror (5.60.0) 1 | PLG_EDITORS_TINYMCE_BOOTSTRAP (1.3) 0 | PLG_EDITORS_TINYMCE_BOOTSTRAP (1.0.0) 0 | plg_editors_tinymce (4.5.12) 1 | PLG_INSTALLER_ADMINTOOLS (6.1.4) 1 | plg_installer_jce (2.9.19) 1 | PLG_INSTALLER_AKEEBABACKUP (8.0.15) 1 | Smart Slider 3 Updater Plugin (3.5.1.3) 1 | JS Featured Resumes (1.0) 1 | PLG_NOK_JSON_APP_NAME (1.3) 0 | JS Featured Jobs (1.0.0) 1 | JS Jobs BY Cities (1.0.0) 0 | JS Top Resumes (1.0.1) 0 | plg_content_jce (2.9.19) 1 | JS Featured Companies (1.0) 1 | Content - Creative Slider (6.6.0) 1 | JS Hot Jobs (1.0.1) 1 | JS Newest Jobs (1.0.1) 1 | Content - Fast Social Share (3.9) 0 | JS Jobs By States (1.0.0) 1 | PLG_CONTENT_SIGE (3.4.2-FREE) 1 | JS Job By Categories (1.0.0) 0 | plg_content-dx FontAwesome parser (5.0.6) 0 | JS Search Resumes (1.0) 0 | PLG_CONTENT_CONTACTENHANCED (3.9.14) 1 | plg_content_doclink (3.5.11) 1 | JS Gold Companies (1.0) 1 | JS Gold Resumes (1.0) 1 | JS Search Jobs (1.0.1) 0 | JS Jobs By Countries (1.0.0) 1 | JS Top Jobs (1.0.0) 1 | Content - Checklist (1.0.0 (build ) 0 | plg_content_jcalpro (4.5.4) 1 | JS Newest Resumes (1.0.1) 0 | JS Gold Jobs (1.0.0) 1 | SP Simple Portfolio - SP Page Build (1.1) ? | JEV_STANDARD_IMAGE_AND_FILES_NAME (3.7.15) 1 | System - Offlajn Params (1.2.0) 1 | System - Offlajn Params (1.2.1) 1 | plg_system_gsd (5.0.2) 1 | PLG_SYSTEM_COMPONENTSANYWHERE (4.8.1) 1 | System - Mail Links to Contact Enha (3.9.14) ? | System Vertical Menu (1.0) 1 | PLG_SYSTEM_IAKISMET (3.9.14) 0 | PLG_SYSTEM_ADMINTOOLS (6.1.4) 1 | System - Contact Enhanced (CE) Feed (3.9.14) ? | plg_system_djmegamenu (3.6.0) 0 | plg_system_joomlatoolsupdater (1.1.0) 1 | plg_system_jce (2.9.19) 1 | Google Tag Manager (1.0.0) 0 | plg_system_joomlatoolsscheduler (1.0.0) 1 | PLG_SYSTEM_JQUERYEASY (5.0.0) 1 | PLG_SYSTEM_ARTICLESANYWHERE (12.0.0PRO) 1 | System - iSeKeywords | UTM Tags tra (3.9.14) ? | PLG_SYSTEM_SLIDERS (8.1.3PRO) 1 | System - EXT Custom JS/CSS (1.1) 1 | PLG_SYSTEM_BACKUPONUPDATE (8.0.15) 0 | PLG_PWEBOPENGRAPH (3.0.1) 1 | Offlajn Dojo Loader (1.2.0) 1 | System - Contact Enhanced (CE) Cron (3.9.14) 0 | System - SP Page Builder Pro Update (1.1) ? | System - Helix3 Framework (3.0.2) 1 | plg_system_nrframework (4.9.17) 1 | plg_system_osmylicensesmanager (2.0.12) 1 | plg_system_jcemediabox (2.1.2) 1 | PLG_SYSTEM_MODULESANYWHERE (7.13.5PRO) 1 | PLG_SYSTEM_CONTENTTEMPLATER (10.0.8PRO) 1 | PLG_SYSTEM_SOURCERER (9.0.3PRO) 1 | System - Custom HEAD (1.0) 1 | PLG_SYSTEM_TABS (8.1.3PRO) 1 | plg_system_joomlatools (3.4.15) 1 | plg_system_loginpopup (1.0.0) 0 | PLG_SYSTEM_REGULARLABS (21.8.10988) 1 | PLG_SYSTEM_REGULARLABS (22.1.2267) 1 | System - SP PageBuilder (1.4) 1 | System - Head Script (1.0.1) 0 | System - Head Script (1.0.1) 0 | Smart Slider 3 System Plugin (3.5.1.3) 1 | System - Helix Ultimate Framework (2.0.6) 1 | plg_system_gantry5 (5.5.9) 1 | plg_system_jcalpro (4.5.4) 1 | plg_system_advancedmodules (7.2.2PRO) 0 | mySites.guru Secure Plugin (n/a) 0 | System - Ideal Store Locator (3.9.14) 0 | PLG_SYSTEM_MODALS (11.9.5PRO) 0 |
Templates Discovered :: wrote:Templates :: Site :: shaper_travelia (1.4) 0 | shaper_helix3 (3.0.2) 0 | shaper_helixultimate (2.0.5) 1 | protostar (1.0) 1 | g5_helium (5.5.9) 0 | beez3 (3.1.0) ? |
Templates :: Admin :: isis (1.0) 1 | hathor (3.0.0) 0 |
Last edited by toivo on Tue Oct 04, 2022 10:27 pm, edited 1 time in total.
Reason: mod note: enabled BBCode for FPA

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sozzled
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Re: Reset admin password. Regular methods not working.

Post by sozzled » Tue Oct 04, 2022 10:52 pm

G'day, Charley. I'm not sure I have suggestions for you aside from looking at the error log file /home/backup/logs/[redacted].php.error.log or improving on this by enabling J! debug mode and setting the error reporting level to "maximum".

If this were my website, I would change the session handler to "none" (instead of "database"). It's possible the _sessions table in the database is corrupt, needs to be emptied, or has outdated information. I don't use the database for session handling.

Enable J! debug mode, try to login again, and see if there are errors that, previously hidden, come to light. Do you know how to enable J! debug mode when you can't login to the backend?
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?”
Walking the talk: https://j4xdemo.enduring.com.au
:)

charleyhankins
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Re: Reset admin password. Regular methods not working.

Post by charleyhankins » Thu Oct 06, 2022 2:46 pm

Hey Sozzled. Thanks for the reply.

I changed the session handler. No change.

I changed error reporting to maximum. The only error I get is a JCal error that reads:
"The database is not providing times as UTC. This MAY cause problems with setting event times."

I don't have J! debug installed.

Thanks.

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sozzled
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Re: Reset admin password. Regular methods not working.

Post by sozzled » Thu Oct 06, 2022 6:08 pm

I'm not sure how the error about JCal might affect logging in to the website.
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?”
Walking the talk: https://j4xdemo.enduring.com.au
:)

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AMurray
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Re: Reset admin password. Regular methods not working.

Post by AMurray » Thu Oct 06, 2022 9:15 pm

just enable debug. You don't need to install anything extra. You can open the configuration.php file and set it there.

Also enable it on your web server through your hosting admin panel.
Regards - A Murray

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Webdongle
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Re: Reset admin password. Regular methods not working.

Post by Webdongle » Thu Oct 06, 2022 11:40 pm

Have you password protected Administrator via Admin Tools ?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

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AMurray
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Re: Reset admin password. Regular methods not working.

Post by AMurray » Fri Oct 07, 2022 10:16 am

Webdongle wrote:
Thu Oct 06, 2022 11:40 pm
Have you password protected Administrator via Admin Tools ?
Good point. If that's the case, you can disable that protection by deleting the .htaccess and .htpasswd in the /administrator folder (use FTP or your web-host file manager utility).
Regards - A Murray

charleyhankins
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Re: Reset admin password. Regular methods not working.

Post by charleyhankins » Fri Oct 14, 2022 4:41 pm

I fixed the error by going to phpMyAdmin, going to the table #__extensions, and setting the enabled value of the plg_user_joomla row to 1.

I got the fix from the following web page. I hope it helps someone else:
https://www.itoctopus.com/10-reasons-wh ... la-website

Thanks,
Charley

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sozzled
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Re: Reset admin password. Regular methods not working.

Post by sozzled » Fri Oct 14, 2022 5:27 pm

charleyhankins wrote:
Tue Oct 04, 2022 10:16 pm
Plugins ::
Core :: ... plg_user_joomla (3.0.0) 0 ...
It's hard to see in the FPA report, isn't it? The "0" next to the plugin name means that the plugin is disabled.

As @itoctopus noted in his article
The Joomla User plugin is responsible for handling all user activity in Joomla. If that plugin is disabled, then even if the login is successful, then Joomla will redirect back to the login page without showing any errors as it doesn’t know what to do with the logged in user (makes sense?). This problem is extremely nasty because it’s very hard to debug – even for seasoned Joomla developers.
8)

Some plugins were not meant to be disabled; that's one of them
“If you think I’m wrong then say, ‘I think you’re wrong.’ If you say ‘You’re wrong!’, how do you know?”
Walking the talk: https://j4xdemo.enduring.com.au
:)


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