Blank white administrator page when signing in / login Topic is solved

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alquemius507
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Posts: 30
Joined: Fri Jul 22, 2016 11:13 pm

Blank white administrator page when signing in / login

Post by alquemius507 » Thu Nov 03, 2022 3:34 am

Hello friends!
Some wierd issue is happening to one of the pages I administer, when trying to login to the administration backend a white screen comes up (front end is runing perfectly).
I do not recall upgrading anything since the site rarely needs any touching or mainteance other than back ups, I seldom touch it...
So I though oh ok... I'll bring back a back up, no prob!.... Dream on! The thing is I have tried a few backups already and none of them have worked... black screen still up!

I read a similar post, but feel like its something else.
Appreciate any guidance!
Last edited by toivo on Sat Nov 12, 2022 8:07 pm, edited 1 time in total.
Reason: mod note: moved from 4.x Administration

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toivo
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Posts: 15443
Joined: Thu Feb 15, 2007 5:48 am
Location: Sydney, Australia

Re: Blank white administrator page when signing in / login

Post by toivo » Thu Nov 03, 2022 3:52 am

A blank page indicates that a PHP fatal error has occurred. Even if the site has not been touched, issues can occur for example if the the version of PHP has been updated or something else has been changed in the web server, which affects one of the third party extensions.

Make the following changes to the Global Configuration by editing the file configuration.php in the main Joomla folder, so that the details of the PHP fatal error are displayed. Write enable the file first.

Code: Select all

	public $debug = true;
	public $error_reporting = 'maximum';
	public $log_everything = 1;
Save the file and try to access the back end. Copy and paste the error message and the call stack to your reply. Now you can also download the log file administrator/logs/everything.php that contains the error messages.

Please post the results from the Forum Post Assistant (FPA) by following the instructions at https://forumpostassistant.github.io/docs/ so that our volunteer experts can review the configuration.
Toivo Talikka, Global Moderator

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Webdongle
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Posts: 42358
Joined: Sat Apr 05, 2008 9:58 pm

Re: Blank white administrator page when signing in / login

Post by Webdongle » Thu Nov 03, 2022 11:32 am

Sometimes a badly written 3rd party frontend Template can cause problems with admin. Most likely cause is a 3rd party Admin extension.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

alquemius507
Joomla! Apprentice
Joomla! Apprentice
Posts: 30
Joined: Fri Jul 22, 2016 11:13 pm

Re: Blank white administrator page when signing in / login

Post by alquemius507 » Thu Nov 03, 2022 12:59 pm

Thank you both for your input!
Will follow Toivo's instructions and get back to you

alquemius507
Joomla! Apprentice
Joomla! Apprentice
Posts: 30
Joined: Fri Jul 22, 2016 11:13 pm

Re: Blank white administrator page when signing in / login

Post by alquemius507 » Sat Nov 12, 2022 7:02 pm

Heys guys went on and followed Toivos instructions, here are the resuls from FPA.
Followeed the script's instructinos hope this info is whats needed!


Forum Post Assistant (v1.6.5) : 12-Nov-2022 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.26-Stable (Amani) 13-April-2021
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (644) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 1 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 45 | Session handler: database | Shared sessions: false | SSL: 0 | Error Reporting: maximum | Site Debug: true | Language Debug: false | Default Access: Public | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.26: Yes | Database Supports J! 3.9.26: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 4.14.117-grsec-grsec+ | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 156.18 GiB |

PHP Configuration :: Version: 8.0.2 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 22519 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 512M | Max. POST Size: 512M | Max. Input Time: -1 | Max. Execution Time: 120 | Memory Limit: 128M

Database Configuration :: Version: 8.0.28-0ubuntu0.20.04.3 (Client:mysqlnd 8.0.2) | Database Size: 12.19 MiB | #of Tables with config prefix:  180 | #of other Tables:  0 | User Privileges : GRANT SELECTUser Privileges : INSERTUser Privileges : UPDATEUser Privileges : DELETEUser Privileges : CREATEUser Privileges : DROPUser Privileges : REFERENCESUser Privileges : INDEXUser Privileges : ALTERUser Privileges : CREATE TEMPORARY TABLESUser Privileges : LOCK TABLESUser Privileges : EXECUTEUser Privileges : CREATE VIEWUser Privileges : SHOW VIEWUser Privileges : CREATE ROUTINEUser Privileges : ALTER ROUTINEUser Privileges : TRIGGER
Detailed Environment :: wrote:PHP Extensions :: Core (8.0.2) | date (8.0.2) | libxml (8.0.2) | pcre (8.0.2) | sqlite3 (8.0.2) | filter (8.0.2) | hash (8.0.2) | intl (8.0.2) | json (8.0.2) | mbstring (8.0.2) | SPL (8.0.2) | PDO (8.0.2) | Reflection (8.0.2) | session (8.0.2) | pdo_sqlite (8.0.2) | standard (8.0.2) | mysqlnd (mysqlnd 8.0.2) | cgi-fcgi (8.0.2) | bcmath (8.0.2) | bz2 (8.0.2) | calendar (8.0.2) | ctype (8.0.2) | curl (8.0.2) | dom (20031129) | exif (8.0.2) | fileinfo (8.0.2) | ftp (8.0.2) | gd (8.0.2) | gettext (8.0.2) | iconv (8.0.2) | imap (8.0.2) | mysqli (8.0.2) | openssl (8.0.2) | pcntl (8.0.2) | pdo_mysql (8.0.2) | zlib (8.0.2) | posix (8.0.2) | pspell (8.0.2) | sodium (8.0.2) | SimpleXML (8.0.2) | soap (8.0.2) | sockets (8.0.2) | tokenizer (8.0.2) | xml (8.0.2) | xmlreader (8.0.2) | xmlwriter (8.0.2) | xsl (8.0.2) | zip (1.19.2) | Phar (8.0.2) | imagick (3.5.0) | Zend OPcache (8.0.2) | Zend Engine (4.0.2) |
Potential Missing Extensions ::

Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (---) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) :: media/a-h18_bibz/BIBLIO-B/ (777) | media/a-h18_bibz/BIBLIO-C/ (777) | media/a-h18_bibz/BIBLIO-D/ (777) | media/a-h18_bibz/BIBLIO-E/ (777) | media/a-h18_bibz/BIBLIO-F/ (777) | media/a-h18_bibz/BIBLIO-G/ (777) | media/a-h18_bibz/BIBLIO-H/ (777) | media/a-h18_bibz/BIBLIO-I/ (777) | media/a-h18_bibz/BIBLIO-J/ (777) | media/a-h18_bibz/BIBLIO-K/ (777) |
Database Information :: wrote:Database statistics :: Uptime: 85508 | Threads: 34 | Questions: 152658197 | Slow queries: 1599390 | Opens: 7343246 | Flush tables: 3 | Open tables: 2048 | Queries per second avg: 1785.308 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 |
3rd Party:: iC rounded - iCagenda Theme (3.7.12) ? | WF_AGGREGATOR_AUDIO_TITLE (2.8.15) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.8.15) ? | WF_AGGREGATOR_VIDEO_TITLE (2.8.15) ? | WF_AGGREGATOR_VIMEO_TITLE (2.8.15) ? | WF_AGGREGATOR_[youtube]_TITLE (2.8.15) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.8.15) ? | WF_LINKS_JOOMLALINKS_TITLE (2.8.15) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.8.15) ? | WF_LINK_SEARCH_TITLE (2.8.15) ? | WF_ANCHOR_TITLE (2.8.15) ? | WF_ARTICLE_TITLE (2.8.15) ? | WF_ATTRIBUTES_TITLE (2.8.15) ? | WF_AUTOSAVE_TITLE (2.8.15) ? | WF_BROWSER_TITLE (2.8.15) ? | WF_CHARMAP_TITLE (2.8.15) ? | WF_CLEANUP_TITLE (2.8.15) ? | WF_CLIPBOARD_TITLE (2.8.15) ? | WF_CONTEXTMENU_TITLE (2.8.15) ? | WF_DIRECTIONALITY_TITLE (2.8.15) ? | WF_EMOTIONS_TITLE (2.8.15) ? | WF_FONTCOLOR_TITLE (2.8.15) ? | WF_FONTSELECT_TITLE (2.8.15) ? | WF_FONTSIZESELECT_TITLE (2.8.15) ? | WF_FORMATSELECT_TITLE (2.8.15) ? | WF_FULLSCREEN_TITLE (2.8.15) ? | WF_HELP_TITLE (2.8.15) ? | WF_HR_TITLE (2.8.15) ? | WF_IMGMANAGER_TITLE (2.8.15) ? | WF_KITCHENSINK_TITLE (2.8.15) ? | WF_LINK_TITLE (2.8.15) ? | WF_LISTS_TITLE (2.8.15) ? | WF_MEDIA_TITLE (2.8.15) ? | WF_NONBREAKING_TITLE (2.8.15) ? | JCE - Noneditable (1.0.0) ? | WF_PREVIEW_TITLE (2.8.15) ? | WF_PRINT_TITLE (2.8.15) ? | WF_REFERENCE_TITLE (2.8.15) ? | WF_SEARCHREPLACE_TITLE (2.8.15) ? | WF_SOURCE_TITLE (2.8.15) ? | WF_SPELLCHECKER_TITLE (2.8.15) ? | WF_STYLE_TITLE (2.8.15) ? | WF_STYLESELECT_TITLE (2.8.15) ? | WF_TABLE_TITLE (2.8.15) ? | WF_TEXTCASE_TITLE (2.8.15) ? | WF_VISUALBLOCKS_TITLE (2.8.15) ? | WF_VISUALCHARS_TITLE (2.8.15) ? | WF_WORDCOUNT_TITLE (2.8.15) ? | WF_XHTMLXTRAS_TITLE (2.8.15) ? |

Components :: Admin ::
Core :: com_checkin (3.0.0) 1 | com_config (3.0.0) 1 | com_login (3.0.0) 1 | com_users (3.0.0) 1 | com_finder (3.0.0) 1 | com_plugins (3.0.0) 1 | com_modules (3.0.0) 1 | com_ajax (3.2.0) 1 | com_content (3.0.0) 1 | com_tags (3.1.0) 1 | com_banners (3.0.0) 1 | com_admin (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_postinstall (3.2.0) 1 | com_categories (3.0.0) 1 | com_cache (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_fields (3.7.0) 1 | com_messages (3.0.0) 1 | com_templates (3.0.0) 1 | com_languages (3.0.0) 1 | com_media (3.0.0) 1 | com_menus (3.0.0) 1 | com_redirect (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_associations (3.7.0) 1 | com_privacy (3.9.0) 1 | com_cpanel (3.0.0) 1 | com_installer (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_search (3.0.0) 1 |
3rd Party:: Akeeba (8.0.15) 1 | Admintools (6.1.4) 1 | com_bfstop (1.4.3) 1 | SP Page Builder (3.8.3) 1 | com_jhackguard (2.0.2) 1 | Multi Calendar (8.0.1) 1 | Quick Logout (1.9.3) 1 | COM_CONVERTFORMS (2.7.0) 1 | iCagenda (3.7.16) 1 | COM_JCE (2.8.15) 1 | COM_OSGALLERY (5.5.42 Light) 1 | com_phocadownload (3.2.3) 1 | Plotalot (6.19.01) 1 |

Modules :: Site ::
Core :: mod_whosonline (3.0.0) 1 | mod_login (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_category (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_banners (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_search (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_articles_latest (3.0.0) 1 |
3rd Party:: SP Page Builder (1.6) 1 | Multi Calendar (1.0.0) 1 | mod_convertforms (1.0) 1 | MOD_EASYFOLDERLISTING (3.1) 1 | Simple File Lister v1.0 (for Joomla (1.0) ? | iCagenda - Calendar (3.7.12) 1 | iCagenda - Event List (3.14.8) 1 | Responsive Photo Gallery (3.0.0-PRO) 1 | OS Gallery Search Pro (5.5.5 Free) 1 |

Modules :: Admin ::
Core :: mod_sampledata (3.8.0) 1 | mod_menu (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_title (3.0.0) 1 | mod_version (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_quickicon (3.0.0) 1 | mod_login (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_status (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_toolbar (3.0.0) 1 | mod_stats_admin (3.0.0) 1 |
3rd Party:: mod_sppagebuilder_icons (1.0.2) 1 | mod_sppagebuilder_admin_menu (1.4) 1 |

Libraries ::
Core ::
3rd Party:: file_fof30 (3.6.2) ? | Regular Labs Library (21.11.1666) 1 | file_fof40 (4.1.0) ? |

Plugins ::
Core :: plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_privacy_consents (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_terms (3.9.0) 0 | plg_user_profile (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_captcha_recaptcha_invisible (3.8) 1 | plg_captcha_recaptcha (3.4.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_finder (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | Content - SP Page Builder (1.9.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_p3p (3.0.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_languagecode (3.0.0) 1 | plg_system_languagefilter (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_stats (3.5.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_cache (3.0.0) 0 | plg_system_logrotation (3.9.0) 1 | plg_system_highlight (3.0.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_extension_joomla (3.0.0) 1 | K2 - SP Page Builder (1.4) 0 |
3rd Party:: PLG_EDITORS-XTD_SOURCERER (9.0.3) 1 | Editor Button - MultiCalendar (1.6) 1 | PLG_EDITORS-XTD_CONVERTFORMS (1.0) 1 | PLG_PRIVACY_ICAGENDA (1.0) 1 | ACF_BINGMAP (1.0) 1 | ACF_COUNTRY (1.0) 1 | ACF_CURRENCY (1.0) 1 | ACF_DAILYMOTION (1.0) 1 | ACF_DOWNLOADBUTTON (1.0) 1 | ACF_EMAIL (1.0) 1 | ACF_FACEBOOK (1.0) 1 | ACF_FACEBOOKVIDEO (1.0) 1 | ACF_GOOGLEMAP (1.0) 1 | ACF_GRAVATAR (1.0) 1 | ACF_HTML5AUDIO (1.0) 1 | ACF_HTML5VIDEO (1.0) 1 | ACF_IFRAME (1.0) 1 | ACF_OSM (1.0) 1 | ACF_PROGRESSBAR (1.0) 1 | ACF_QRCODE (1.0) 1 | ACF_[URL not permitted] (1.0) 1 | ACF_TELEPHONE (1.0) 1 | ACF_TIMEPICKER (1.0) 1 | ACF_TRUEFALSE (1.0) 1 | ACF_TWITTER (1.0) 1 | ACF_URL (1.0) 1 | ACF_VIMEO (1.0) 1 | ACF_WHATSAPPCTC (1.0) 1 | ACF_[youtube] (1.0) 1 | ACF_MODULE (1.0) 1 | ACF_PHP (1.0) 1 | ACF_UPLOAD (1.0) 1 | plg_fields_mediajce (2.8.15) 1 | ACF_PAYPAL (1.0) 1 | plg_editors_codemirror (5.60.0) 1 | plg_editors_tinymce (4.5.12) 0 | plg_editors_jce (2.8.15) 1 | plg_search_sppagebuilder (1.5) 1 | PLG_SEARCH_ICAGENDA (2.4) 1 | Files - Search [by itoctopus] (1.1.2) 1 | plg_finder_phocadownload (3.2.1) 1 | plg_finder_sppagebuilder (1.6.1) 0 | JT Save Redirect (3.5.2) ? | Responsive Tables (2.0.0) 1 | plg_content_jce (2.8.15) 1 | plg_installer_icagenda (1.0) 1 | plg_installer_jce (2.8.15) 1 | plg_quickicon_icagendaupdate (1.2) 1 | plg_quickicon_jce (2.8.15) 1 | plg_quickicon_akeebabackup (8.0.15) 1 | PLG_SYSTEM_ADMINTOOLS (6.1.4) 1 | plg_sytem_marcosinterceptor (1.6) 1 | plg_system_bfstop (1.4.3) 1 | System - SP PageBuilder (1.4) 1 | System - SP Page Builder Pro Update (1.1) ? | System - Helix3 Framework (3.0.2) 1 | plg_system_nrframework (4.4.4) 1 | JHackGuard Plugin (2.0.4) 1 | aiRedirectWww (2.0.0) ? | plg_system_domainredirect (1.1.2) ? | PLG_SYSTEM_REGULARLABS (21.11.1666) 1 | PLG_SYSTEM_SOURCERER (9.0.3) 1 | System - Helix Ultimate Framework (2.0.5) 1 | plg_system_ic_library (1.4) 1 | plg_system_tgeoip (2.2.0) 1 | PLG_SYSTEM_CONVERTFORMS (1.0) 1 | PLG_SYSTEM_CFUPLOADEDFILESCLEANER (1.0) 1 | PLG_SYSTEM_ACF (1.1.0) 1 | plg_system_cleantalkantispam_name (2.2) 0 | System - iCagenda :: Autologin (1.4) 1 | plg_system_jce (2.8.15) 1 | OS Gallery System (5.5.38 ) 1 | PLG_SYSTEM_BACKUPONUPDATE (8.0.15) 0 | PLG_ACTIONLOG_ICAGENDA (1.2) 1 | PLG_ACTIONLOG_ADMINTOOLS (6.1.4) 0 | PLG_ACTIONLOG_AKEEBABACKUP (8.0.15) 0 | plg_extension_jce (2.8.15) 1 | Helix3 - Ajax (3.0.2) 1 | PLG_CONVERTFORMS_ACYMAILING (1.0) 1 | PLG_CONVERTFORMS_EMAILS (1.0) 1 | PLG_CONVERTFORMS_ERRORLOGGER (1.0) 1 | PLG_CONVERTFORMS_ACTIVECAMPAIGN (1.0) 1 | PLG_CONVERTFORMS_AWEBER (1.0) 1 | PLG_CONVERTFORMS_CAMPAIGNMONITOR (1.0) 1 | PLG_CONVERTFORMS_CONVERTKIT (1.0) 1 | PLG_CONVERTFORMS_DRIP (1.0) 1 | PLG_CONVERTFORMS_ELASTICEMAIL (1.0) 1 | PLG_CONVERTFORMS_GETRESPONSE (1.0) 1 | PLG_CONVERTFORMS_HUBSPOT (1.0) 1 | PLG_CONVERTFORMS_ICONTACT (1.0) 1 | PLG_CONVERTFORMS_MAILCHIMP (1.0) 1 | PLG_CONVERTFORMS_SALESFORCE (1.0) 1 | PLG_CONVERTFORMS_SENDINBLUE (1.0) 1 | PLG_CONVERTFORMS_ZOHO (1.0) 1 | PLG_CONVERTFORMS_ZOHOCRM (1.0) 1 | PLG_CONVERTFORMSTOOLS_CALCULATIONS (1.0) 1 | PLG_CONVERTFORMSTOOLS_GATRACKER (1.0) 1 | PLG_CONVERTFORMSTOOLS_PDF (1.0) 1 | PLG_CONVERTFORMSTOOLS_CONDITIONALLO (1.0) ? | SP Simple Portfolio - SP Page Build (1.1) ? |
Templates Discovered :: wrote:Templates :: Site :: protostar (1.0) 1 | beez3 (3.1.0) 1 | shaper_helix3 (3.0.2) 1 | shaper_helixultimate (2.0.5) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |
Last edited by toivo on Sat Nov 12, 2022 8:05 pm, edited 1 time in total.
Reason: mod note: disabled smilies in post Options for readability

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toivo
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Re: Blank white administrator page when signing in / login

Post by toivo » Sun Nov 13, 2022 12:14 am

Does the website work if you downgrade PHP from 8.0 to 7.4? Joomla 3.9.26 was released with "additional PHP 8 improvement" but some of the older extensions may not be compatible with PHP 8.

For example the module Simple File Lister v1.0 was released in 2014 and is therefore unlikely to work with PHP 8.0, released in 2020.

Did you get the error messages from the log file everything.php? Those error messages would identify one or more third party plugins as the root cause for the blank page.
Toivo Talikka, Global Moderator

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Webdongle
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Re: Blank white administrator page when signing in / login

Post by Webdongle » Sun Nov 13, 2022 9:51 am

When was jhackguard last updated?
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

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Re: Blank white administrator page when signing in / login

Post by alquemius507 » Wed Nov 16, 2022 6:41 pm

Hi Toivo! Went ahead and changed it to 7.4. The administrator loged in and showed the following.

Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; plgSystemMarcosinterceptor has a deprecated constructor in /home/h18manager/harmonylodge18.org/plugins/system/marcosinterceptor/marcosinterceptor.php on line 15

Also____
Failed to start the session because headers have already been sent by "/home/h18manager/harmonylodge18.org/plugins/system/marcosinterceptor/marcosinterceptor.php" at line 15.
/home/h18manager/harmonylodge18.org/libraries/joomla/session/handler/native.php:256


I am llinking a PDF with an adicional list the page showed.
https://www.harmonylodge18.org/index.ph ... line%2015.

hope this put thigns clearer

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Re: Blank white administrator page when signing in / login

Post by toivo » Wed Nov 16, 2022 7:55 pm

alquemius507 wrote:
Wed Nov 16, 2022 6:41 pm
Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; plgSystemMarcosinterceptor has a deprecated constructor in /home/h18manager/harmonylodge18.org/plugins/system/marcosinterceptor/marcosinterceptor.php on line 15
The plugin Marco's SQL Injection v1.6 was released in 2015, just before PHP 7.0.0 was released. That is why the Deprecated message is reported when error reporting is turned on.

Edit the database table extensions, locate the row with the plugin and change the column 'enabled' from 1 to 0. The other method is to rename the folder where the plugin is stored, a sub folder under plugins/system. Either solution will allow you to uninstall the outdated plugin.
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Re: Blank white administrator page when signing in / login

Post by Webdongle » Thu Nov 17, 2022 1:21 am

Their contact page states (goggle translate)
We were four friends at the bar..."
This site remains online for historical and emotional reasons, but in reality we no longer operate as independent consultants/developers and we are now all armored within various IT companies, at least until we miss being programmers too much ;)
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

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Re: Blank white administrator page when signing in / login

Post by alquemius507 » Fri Nov 18, 2022 7:15 pm

Hi Toivi adn Webdongle, thank you both for you input.

Webdongle where did you see the google translate thing that you mention would like to correct it and couldn't find it on a first glance!

Toivo, will get to the table ASAP. Thank you!

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Re: Blank white administrator page when signing in / login

Post by Webdongle » Fri Nov 18, 2022 8:09 pm

Webdongle wrote:
Thu Nov 17, 2022 1:21 am
Their contact page states (goggle translate)
We were four friends at the bar..."
This site remains online for historical and emotional reasons, but in reality we no longer operate as independent consultants/developers and we are now all armored within various IT companies, at least until we miss being programmers too much ;)
alquemius507 wrote:
Fri Nov 18, 2022 7:15 pm
...
Webdongle where did you see the google translate thing that you mention would like to correct it and couldn't find it on a first glance!
...
OK step by step
Their contact page states >>> means you go to their contact page https://www.mmleoni.net/chi-siamo/conta ... iluppo-web
marcos 01.JPG


Google trastlate means >>> you go to google translate https://www.google.com/search?client=fi ... =translate
google translate 01.JPG
You do not have the required permissions to view the files attached to this post.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

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Re: Blank white administrator page when signing in / login

Post by alquemius507 » Wed Nov 23, 2022 5:30 pm

Well that helped A LOT Toivo thank you again!!! Changed the folder name and it went through.
Also took the opportunity to uninstall any other unnecessary plugs' and extensions.

BUT...

Now this is showing up on the administrators side...( it shoed once on the user side)

Warning: Undefined variable $baseurl in /home/h18manager/harmonylodge18.org/plugins/content/responsive-tables/responsive-tables.php on line 17

Went to the php file (responsive-tables.php ) and deleted the line


Webdongle Thanks ( I tough you meant on my page! hahaha )

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Re: Blank white administrator page when signing in / login

Post by Webdongle » Wed Nov 23, 2022 7:21 pm

So you have more than one 3rd party extension that has old code.
http://www.weblinksonline.co.uk/
https://www.weblinksonline.co.uk/updating-joomla.html
"When I'm right no one remembers but when I'm wrong no one forgets".

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Re: Blank white administrator page when signing in / login

Post by alquemius507 » Fri Dec 09, 2022 2:06 am

YES! and got rid of all of them (or updated)! :)

Thanks guys!


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