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Joomla 3.10 White screen displayed after Logon credentials entered no access to admin area Topic is solved

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dogshark58
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Joined: Fri May 03, 2024 10:37 am

Joomla 3.10 White screen displayed after Logon credentials entered no access to admin area

Post by dogshark58 » Fri May 03, 2024 10:59 am

The frontend of this site is working normally as it has done for almost 10 years. However, when accessing the administrator a white page is drawn, no menus visible rendering the administrator area useless.

Once the logon details are entered the following error appears in the log file...

PHP Fatal error: require(): Failed opening required '/home/sites/siteneme.com/public_html/administrator/modules/mod_menu/tmpl/default.php' (include_path='.:/usr/share/pear74:/usr/share/php') in /home/sites/siteneme.com/public_html/administrator/modules/mod_menu/mod_menu.php on line 29

I have noted that these files are missing from administrator

administrator/modules/mod_menu/tmpl

default_submenu.php
default.php
index.html

Not sure how they have been deleted. I did have Google Authenticator two factor auth on this site but have switched it off by changing values in the database.

I have found the missing files on a similar site but I'm unable to upload them either by FTP or via the Host's file manager getting the 'Fakepath' error message.

Any suggestions on how to fix this and what causes this would be welcome.

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pe7er
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Re: Joomla 3.10 White screen displayed after Logon credentials entered no access to admin area

Post by pe7er » Fri May 03, 2024 11:28 am

Welcome to Joomla forum!

A white or blank screen is usually a PHP error while the setting "PHP error reporting" is switched of.

Can you give somewhat more info about your Joomla site/server setup?
Please use Forum Post Assistant https://forumpostassistant.github.io/docs/
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

dogshark58
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Posts: 5
Joined: Fri May 03, 2024 10:37 am

Re: Joomla 3.10 White screen displayed after Logon credentials entered no access to admin area

Post by dogshark58 » Fri May 03, 2024 12:46 pm

Peter thanks for getting back to me

Here is the output...
Forum Post Assistant (v1.6.6) : 3-May-2024 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.26-Stable (Amani) 13-April-2021
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) |
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: true | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 45 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: Public | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.26: Yes | Database Supports J! 3.9.26: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 4.18.0-513.9.1.el8_9.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | System TMP Writable: Yes | Free Disk Space : 4041.27 GiB |

PHP Configuration :: Version: 7.4.33 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: 0 | Error Reporting: 22519 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 64M | Max. POST Size: 64M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 128M

Database Configuration :: Version: 10.4.17-MariaDB (Client:mysqlnd 7.4.33) | Database Size: 92.44 MiB | #of Tables with config prefix:  123 | #of other Tables:  0 | User Privileges : GRANT SELECTUser Privileges : INSERTUser Privileges : UPDATEUser Privileges : DELETEUser Privileges : CREATEUser Privileges : DROPUser Privileges : INDEXUser Privileges : ALTERUser Privileges : LOCK TABLESUser Privileges : EXECUTEUser Privileges : CREATE VIEWUser Privileges : SHOW VIEWUser Privileges : CREATE ROUTINEUser Privileges : ALTER ROUTINE ON `cl50-zoeadmin`.* TO `cl50-zoeadmin`@`%` WITH GRANT OPTION
Detailed Environment :: wrote:PHP Extensions :: Core (7.4.33) | date (7.4.33) | libxml (7.4.33) | openssl (7.4.33) | pcre (7.4.33) | zlib (7.4.33) | filter (7.4.33) | hash (7.4.33) | pcntl (7.4.33) | readline (7.4.33) | Reflection (7.4.33) | SPL (7.4.33) | session (7.4.33) | standard (7.4.33) | cgi-fcgi (7.4.33) | bcmath (7.4.33) | bz2 (7.4.33) | calendar (7.4.33) | ctype (7.4.33) | curl (7.4.33) | dba (7.4.33) | dom (20031129) | enchant (7.4.33) | mbstring (7.4.33) | FFI (7.4.33) | fileinfo (7.4.33) | ftp (7.4.33) | gd (7.4.33) | gettext (7.4.33) | gmp (7.4.33) | iconv (7.4.33) | imap (7.4.33) | intl (7.4.33) | json (7.4.33) | ldap (7.4.33) | exif (7.4.33) | mysqlnd (mysqlnd 7.4.33) | odbc (7.4.33) | PDO (7.4.33) | pgsql (7.4.33) | Phar (7.4.33) | posix (7.4.33) | pspell (7.4.33) | shmop (7.4.33) | SimpleXML (7.4.33) | snmp (7.4.33) | soap (7.4.33) | sockets (7.4.33) | sodium (7.4.33) | sqlite3 (7.4.33) | sysvmsg (7.4.33) | sysvsem (7.4.33) | sysvshm (7.4.33) | tidy (7.4.33) | tokenizer (7.4.33) | xml (7.4.33) | xmlwriter (7.4.33) | xsl (7.4.33) | zip (1.15.6) | mysqli (7.4.33) | pdo_dblib (7.4.33) | PDO_Firebird (7.4.33) | pdo_mysql (7.4.33) | PDO_ODBC (7.4.33) | pdo_pgsql (7.4.33) | pdo_sqlite (7.4.33) | xmlreader (7.4.33) | xmlrpc (7.4.33) | ionCube Loader (13.0.2) | Zend OPcache (7.4.33) | Zend Engine (3.4.0) |
Potential Missing Extensions ::

Switch User Environment :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 16052934 | Threads: 138 | Questions: 12852052442 | Slow queries: 27683 | Opens: 738743078 | Flush tables: 1 | Open tables: 1536 | Queries per second avg: 800.604 |
Extensions Discovered :: wrote:Components :: Site ::
Core :: com_wrapper (3.0.0) 1 | com_mailto (3.0.0) 1 |
3rd Party:: WF_MEDIAPLAYER_JCEPLAYER_TITLE (2.5.31) ? | WF_LINKS_JOOMLALINKS_TITLE (2.5.31) ? | K2 Links for JCE Link (2.2) ? | WF_AGGREGATOR_VIMEO_TITLE (2.5.31) ? | WF_AGGREGATOR_DAILYMOTION_TITLE (2.5.31) ? | WF_AGGREGATOR_[youtube]_TITLE (2.5.31) ? | WF_AGGREGATOR_VINE_TITLE (2.5.31) ? | WF_FILESYSTEM_JOOMLA_TITLE (2.5.31) ? | WF_POPUPS_JCEMEDIABOX_TITLE (2.5.31) ? | WF_POPUPS_WINDOW_TITLE (2.5.31) ? | WF_LINK_SEARCH_TITLE (2.5.31) ? | WF_FONTCOLOR_TITLE (2.5.31) ? | WF_TABLE_TITLE (2.5.31) ? | WF_CLEANUP_TITLE (2.5.31) ? | WF_SPELLCHECKER_TITLE (2.5.31) ? | WF_SOURCE_TITLE (2.5.31) ? | WF_IMGMANAGER_TITLE (2.5.31) ? | WF_XHTMLXTRAS_TITLE (2.5.31) ? | WF_PREVIEW_TITLE (2.5.31) ? | WF_BROWSER_TITLE (2.5.31) ? | WF_ANCHOR_TITLE (2.5.31) ? | WF_CONTEXTMENU_TITLE (2.5.31) ? | WF_HR_TITLE (2.5.31) ? | WF_PRINT_TITLE (2.5.31) ? | WF_SEARCHREPLACE_TITLE (2.5.31) ? | WF_AUTOSAVE_TITLE (2.5.31) ? | WF_VISUALCHARS_TITLE (2.5.31) ? | WF_FULLSCREEN_TITLE (2.5.31) ? | WF_FONTSIZESELECT_TITLE (2.5.31) ? | WF_TEXTCASE_TITLE (2.5.31) ? | WF_KITCHENSINK_TITLE (2.5.31) ? | WF_LAYER_TITLE (2.5.31) ? | WF_STYLE_TITLE (2.5.31) ? | WF_LINK_TITLE (2.5.31) ? | WF_FONTSELECT_TITLE (2.5.31) ? | WF_NONBREAKING_TITLE (2.5.31) ? | WF_LISTS_TITLE (2.5.31) ? | WF_MEDIA_TITLE (2.5.31) ? | WF_ARTICLE_TITLE (2.5.31) ? | WF_CLIPBOARD_TITLE (2.5.31) ? | WF_VISUALBLOCKS_TITLE (2.5.31) ? | WF_FORMATSELECT_TITLE (2.5.31) ? | WF_CHARMAP_TITLE (2.5.31) ? | WF_STYLESELECT_TITLE (2.5.31) ? | WF_INLINEPOPUPS_TITLE (2.5.31) ? | WF_DIRECTIONALITY_TITLE (2.5.31) ? |

Components :: Admin ::
Core :: com_fields (3.7.0) 1 | com_plugins (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_login (3.0.0) 1 | com_templates (3.0.0) 1 | com_categories (3.0.0) 1 | com_messages (3.0.0) 1 | com_admin (3.0.0) 1 | com_weblinks (3.7.0) 1 | com_media (3.0.0) 1 | com_installer (3.0.0) 1 | com_cache (3.0.0) 1 | com_checkin (3.0.0) 1 | com_config (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_modules (3.0.0) 1 | com_content (3.0.0) 1 | com_newsfeeds (3.0.0) 1 | com_banners (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_menus (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_search (3.0.0) 1 | com_tags (3.1.0) 1 | com_ajax (3.2.0) 1 | com_users (3.0.0) 1 | com_associations (3.7.0) 1 | com_privacy (3.9.0) 1 | com_redirect (3.0.0) 1 | com_languages (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_finder (3.0.0) 1 |
3rd Party:: JCE (2.5.31) 1 | Mailjet (3.2.1) 1 | com_phocamaps (3.0.12) 1 | edocman (1.6.6) 1 | COM_JEVENTS (3.6.15) 1 | COM_GCALENDAR (3.1.5) ? | Widgetkit (1.4.6) 1 | MetGIS (CVS: 1.0.0) 1 | COM_OSMAP (4.3.2) 1 | COM_BREEZINGFORMS ((build 939)) 1 | sysbreezingforms (1.0.0) 1 |

Modules :: Site ::
Core :: mod_feed (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_languages (3.5.0) 1 | mod_articles_categories (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_login (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_search (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_weblinks (3.7.0) 1 |
3rd Party:: Edocman Documents (1.6.0) 1 | SJ Instagram Gallery (1.1.0) 1 | MOD_GCALENDAR (3.1.5) ? | BreezingForms (1.8.4) 1 | MOD_JEV_LATEST_EVENTS_TITLE (3.6.15) 1 | Mailjet (3.2.1) 1 | Carousel Banner (2.2.1) 1 | SJ WEATHER (1.1.0) 1 | MetGIS Weather (3.0.1) 1 | Fade in fade out rss feed (3.7) 1 | MOD_JEV_LEGEND_TITLE (3.6.15) 1 | Sj Facebook (3.0.1) 1 | MOD_JEV_FILTER_MODULE_TITLE (3.6.15) 1 | MOD_JEV_CUSTOM_MODULE_TITLE (3.6.15) 1 | EDocman search (1.6.0) 1 | Sj Twitter (1.0) 1 | Page Peel Banner (2.0.3) 1 | Widgetkit (1.0.0) 1 | MOD_GCALENDAR_NEXT (3.1.5) ? | mod_weather_gk4 (1.7.4) 1 | mod_gs_rssfeed (1.1) 1 | Widgetkit Twitter (1.0.0) 1 | MOD_GCALENDAR_UPCOMING (3.1.5) ? | Edocman Categories (1.6.0) 1 | MOD_JEV_CALENDAR_TITLE (3.6.15) 1 | mod_jbcookies (3.1.6) 1 | Latest News + (2.1.0) 1 | MOD_JEV_SWITCH_VIEW_TITLE (3.6.15) 1 |

Modules :: Admin ::
Core :: mod_sampledata (3.8.0) 1 | mod_submenu (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_login (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_status (3.0.0) 1 | mod_version (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 |
3rd Party::

Libraries ::
Core ::
3rd Party::

Plugins ::
Core :: plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_installer_webinstaller (2.1.2) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 0 | plg_content_pagebreak (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_vote (3.0.0) 1 | plg_content_finder (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_system_stats (3.5.0) 1 | plg_system_debug (3.0.0) 0 | plg_system_privacyconsent (3.9.0) 0 | plg_system_updatenotification (3.5.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_logrotation (3.9.0) 1 | plg_system_log (3.0.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_sef (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_weblinks (3.7.0) 0 | plg_system_fields (3.7.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_sessiongc (3.8.6) 1 | plg_system_redirect (3.0.0) 1 | plg_system_highlight (3.0.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_editors-xtd_weblink (3.7.0) 0 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_user_terms (3.9.0) 0 | plg_user_profile (3.0.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_weblinks (3.7.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_weblinks (3.7.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_tags (3.0.0) 0 |
3rd Party:: plg_quickicon_jcefilebrowser (2.5.31) 1 | plg_installer_jce (2.5.31) 1 | plg_installer_jeventsinstaller (3.6.15) 0 | plg_gcalendar_next (3.1.5) 1 | Phoca Maps Plugin (3.0.5) 1 | BreezingForms (1.8) 1 | EDocman Category (1.5.5) 0 | plg_content_jce (2.5.31) 1 | PLG_TWEET_CARDS (1.2.0) 1 | plg_content_phoca_open_graph (3.0.8) 1 | PLG_JEV_CORE_CONTENT_PLUGIN_TITLE (3.6.15) 1 | Content - Widgetkit (1.0.0) 1 | plg_editors_tinymce (4.5.12) 1 | plg_editors_jce (2.5.31) 1 | plg_editors_codemirror (5.60.0) 1 | System - Widgetkit (1.0.0) 1 | System - Widgetkit ZOO (3.1.0) 1 | plg_system_jce (2.5.31) 1 | sysbreezingforms (1.0.0) 1 | plg_system_ossystem (1.3.1) 1 | System - Widgetkit Joomla (1.0.0) 1 | System - Google Maps (3.3) 0 | PLG_SYSTEM_GWEJSON (3.6.15) 1 | plg_sys_browserupdatewarning (1.7) 1 | PLG_OSMAP_JOOMLA (4.3.2) 1 | JEvents - Action Log (3.6.15) 0 | EDocman Notification Plugin (1.6.5) 0 | EDocman Document Link (1.6.0) 0 | plg_finder_edocman (-) 0 | PLG_FINDER_JEVENTS (3.6.15) 0 | plg_search_gcalendar (3.1.5) 1 | PLG_JEV_SEARCH_TITLE (3.6.15) 0 | Search - EDocman (1.6.0) 0 |
Templates Discovered :: wrote:Templates :: Site :: beez3 (3.1.0) 0 | protostar (1.0) 0 | yoo_moreno (1.0.6) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |
Last edited by toivo on Fri May 03, 2024 12:57 pm, edited 1 time in total.
Reason: mod note: disabled smilies in post Options for readability

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pe7er
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Re: Joomla 3.10 White screen displayed after Logon credentials entered no access to admin area

Post by pe7er » Fri May 03, 2024 1:54 pm

I would create a backup of the current website (files + database)
and download a full installation package of Joomla 3.9.26 https://downloads.joomla.org/cms/joomla3/3-9-26
unzip it locally,
upload all files/folders except for the /installation/ folder
That way you will get all the original Joomla files back.
After that I would upgrade to the latest Joomla version in the J3 series: Joomla 3.10.12.

Note that support for Joomla 3 stopped in August 2023 and that it's recommended to migrate to Joomla 4 or 5.
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

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AMurray
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Re: Joomla 3.10 White screen displayed after Logon credentials entered no access to admin area

Post by AMurray » Fri May 03, 2024 10:43 pm

I'd also recommend you update PHP to 8.1 as 7.4 is obsolete and 8.1 is still under support but only for security updates until next year.

Joomla 3.10 *may* run on PHP 8.2 but that won't guarantee any extensions will do so.
Regards - A Murray
General Support Moderator

dogshark58
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Re: Joomla 3.10 White screen displayed after Logon credentials entered no access to admin area

Post by dogshark58 » Sat May 04, 2024 8:04 am

Peter, Thanks for the response.

Just to be clear after backup are you suggesting deleting the current installation or overwriting it?

I assume I need to overwrite the .htaccess after uploading the clean Joomla copy?

Also I think I'm stuck on php 7 as I don't believe the template will work.

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pe7er
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Re: Joomla 3.10 White screen displayed after Logon credentials entered no access to admin area

Post by pe7er » Mon May 06, 2024 8:00 am

dogshark58 wrote: Sat May 04, 2024 8:04 amJust to be clear after backup are you suggesting deleting the current installation or overwriting it?

I assume I need to overwrite the .htaccess after uploading the clean Joomla copy?
I would overwrite the current installation, and I would indeed use a clean Joomla htaccess.txt for your .htaccess.
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

dogshark58
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Re: Joomla 3.10 White screen displayed after Logon credentials entered no access to admin area

Post by dogshark58 » Mon May 06, 2024 1:05 pm

Thanks Peter, I shall try that.

What is bizarre is over the weekend without me taking any further action I can access the admin area which suggests something is happening within my hosting environment that I'm not doing or having any control over.

dogshark58
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Re: Joomla 3.10 White screen displayed after Logon credentials entered no access to admin area

Post by dogshark58 » Thu May 09, 2024 11:30 am

Peter

Thanks for your help. Finally got access to the admin area and rebuilt the menus and categories for the articles.

I suspect the problem was more an issue with my hosting environment as I couldn't upload some files to particular folders and eventually went back to an earlier backup.

Time to move on to more reliable hosting and upgrade to latest Joomla release.

Thanks for your help.

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pe7er
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Re: Joomla 3.10 White screen displayed after Logon credentials entered no access to admin area

Post by pe7er » Fri May 10, 2024 8:16 am

You're welcome!
Kind Regards,
Peter Martin, Global Moderator
Company website: https://db8.nl/en/ - Joomla specialist, Nijmegen, Netherlands
The best website: https://the-best-website.com

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