503 errors for website Topic is solved

[smahoney_12]

I have a website running version 3.9 and PHP 7.3

Yes, I know I should upgrade.

I just recently got the Joomla Admin password.

Today, I received this error on the website:

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.


This site is hosted on GoDaddy, and their support said the website was up and there was probably a corrupt Joomla File.

I am not sure where to look for what may be wrong.

I can get into CPanel on the GoDaddy server.

Thanks in advance for any help.

[pe7er]

Welcome to Joomla forum!

To see the cause of the 503 server error, you should switch on the error reporting.
Could you switch on PHP error reporting and activate the Debug mode in Joomla?
You can do that via the configuration.php file in the root of your website.
Change these values to:

Code: Select all

public $error_reporting = 'maximum';
public $debug = 1;

[smahoney_12]

pe7er,

I have made the change.

[pe7er]

What error do you get after switching on debug mode + error reporting?

[smahoney_12]

I still see the same 503 server message listed above.

[pe7er]

could you create a PHP file test.php in the root of your website with

Code: Select all

<?php phpinfo(); ?>

and open that in your browser via yourdomain.com/test.php

It should display the PHP configuration of your server. Check if PHP is still version 7.3.
If this file also gives a 503 server error, then something is wrong with the server.

Remove the test.php after testing...

[smahoney_12]

This also gives a 503 error.

[pe7er]

This also gives a 503 error.

Before contacting your hosting company, check if your .htaccess might cause issues:
disable your .htaccess temporary by renaming it to .htaccess-old and check again.

[smahoney_12]

That did not change anything

[pe7er]

Contact your hosting company

[smahoney_12]

Contact your hosting company

Yes, it was confirmed to be an issue with the system.

Thank you very much for your help.

[pe7er]

Contact your hosting company

Yes, it was confirmed to be an issue with the system.

Thank you very much for your help.

You're welcome! Good to hear that it has been solved.

However, I would leave GoDaddy as soon as possible, just because of their earlier response:

This site is hosted on GoDaddy, and their support said the website was up and there was probably a corrupt Joomla File.