Admin login cannot find admin user that is mapped. Topic is solved

[cinodapistoia]

Hello,

I know there have been a number of similar issues to the one I am posting on, but I haven't found any yet that match it precisely.

I run an unpublished site on my MacBook Pro (currently 12.7.2, due for an upgrade of the OS) which contains research notes and materials I wish to keep accessible only to myself. I have not used it in a while but would like to start again. Versions are definitely out of date (Joomla 3.9.4, XAMPP 7.3.1 [and same for PhP]). This means I need to do some serious upgrading/migration of Joomla and XAMPP. I use only a couple of non-standard plugins and the protostar template to keep maintenance simple.

When I restarted it the other day, however, I suddenly found I could no longer log in to the admin backend. The site frontend is fine, and phpMyAdmin is fine, as is access to the MySql database.

The error I get is rather peculiar. I have only one user registered, 'admin', with admin level (7) privileges. When I give it the username and password, the dialog displays:

Screen Shot 2024-01-16 at 16.56.45.png

"Warning.
Username and password do not match or you do not have an account yet."

Clearing the browser cache (on Chrome and Safari) does not help.

I also removed the login info from the keychain and retried, which did not help.

Inspecting the database:

The jos_users table has the corresponding information, with id = 42.
The jos_user_usergroup_map maps 42 to group_id 7.
jos_user_keys is empty
jos_user_profiles is empty

The usual remedies of creating a new user + password do not work for me either.

I've turned up debugging but the only error being reported is the one that is displayed (though I may not be looking in all the right places ...).

From the configuration.php:

public $cookie_domain = '';
public $cookie_path = '';

public $session_handler = 'none';

I would really like to fix this as it will simply greatly the migration process if I can access the backend.

I apologize if there actually is a solution posted here ... I just haven't found it.

Thanks, Al

[toivo]

Follow these instructions: How do you recover or reset your admin password?

[cinodapistoia]

Thanks Toivo, but I have "been there, done that." It was in fact my lack of success with any of the methods which drove me here.

[Webdongle]

In the database Assets table
First record 'rules' column
look for "core.login.admin"
Should be "core.login.admin":{"6":1},

[cinodapistoia]

Thanks Webdongle. Here are the rules that I see:

{"core.login.site":{"6":1,"2":1},"core.login.admin":{"6":1},"core.login.offline":{"6":1},"core.admin":{"8":1},"core.manage":{"7":1},"core.create":{"6":1,"3":1},"core.delete":{"6":1},"core.edit":{"6":1,"4":1},"core.edit.state":{"6":1,"5":1},"core.edit.own":{"6":1,"3":1}}

So it looks correct (?).

[Webdongle]

Before we look deeper in that table
My usergroups Super Users is 8 not 7

...
I have only one user registered, 'admin', with admin level (7) privileges. ...

Otherwise
"core.login.admin":{"6":1},"core.login.offline":{"6":1},
"core.login.admin":{"6":1},"core.login.api":{"8":1},"core.login.offline":{"6":1},

On two test sites I have "core.login.api":{"8":1}, between "core.login.admin":{"6":1}, and "core.login.offline":{"6":1},

[cinodapistoia]

Oh yes, sorry. It used to be 8, and I tried changing it to 7 (I thought admin was automatically a SuperUser). But I can change it back and try adding the core.login.api nvpair to see if that helps. I'll report back shortly.

Thanks again for the help.

[cinodapistoia]

The rules column of the Root asset now reads:

{"core.login.site":{"6":1,"2":1},"core.login.admin":{"6":1},"core.login.api":{"8":1},"core.login.offline":{"6":1},"core.admin":{"8":1},"core.manage":{"7":1},"core.create":{"6":1,"3":1},"core.delete":{"6":1},"core.edit":{"6":1,"4":1},"core.edit.state":{"6":1,"5":1},"core.edit.own":{"6":1,"3":1}}

and the user mapping has been restored to user_id 42, group_id 8 (instead of 7).

No change in login behavior. Still same error message.

Truly mysterious, this.

[Webdongle]

Does your super user id (from Users) match 8 in the group_id column of user_usergroup_map?

[cinodapistoia]

Here is a bit more info. With debug on, the session JSON looks like this:

{
"__default": {
"session": {
"counter": 3,
"timer": {
"start": 1705527275,
"last": 1705527299,
"now": 1705527344
},
"token": "SBgGGSqkYksfEb2WSq2Fx0Sm5H2NqFGv"
},
"registry": {
"application": {
"lang": "en-GB"
}
},
"user": {
"id": 0,
"name": null,
"username": null,
"email": null,
"password": null,
"password_clear": "",
"block": null,
"sendEmail": 0,
"registerDate": null,
"lastvisitDate": null,
"activation": null,
"params": null,
"groups": [],
"guest": 1,
"lastResetTime": null,
"resetCount": null,
"requireReset": null,
"aid": 0
}
}
}

I assume nothing weird here, since before authentication as admin, the user is anonymous ("guest":1), correct?

Screen Shot 2024-01-17 at 15.40.43.png

The const reported in the window I also assume has the value of the original message displayed.

[cinodapistoia]

Does your super user id (from Users) match 8 in the group_id column of user_usergroup_map?

Yes, sorry if I was being cryptic.

In jos_users, I have id = 42 for the login name and password I am trying to use.
In the map table, the group_id for user_id = 42 is indeed 8.

[cinodapistoia]

Does this look suspicious?

Unfolding the PLG_DEBUG_EXPLAIN sequences, I see

#9
SELECT id, password

FROM jos_users

WHERE username='admin'
**PLG_DEBUG_EXPLAIN**
id select_type table type possible_keys key key_len ref rows Extra
1 SIMPLE jos_users ref username username 602 const 1 Using index condition

#10
SELECT *

FROM `jos_messages_cfg`

WHERE `user_id` = 0
AND `cfg_name` = 'auto_purge'
**PLG_DEBUG_EXPLAIN**
id select_type table type possible_keys key key_len ref rows Extra
1 SIMPLE NULL NULL NULL **PLG_DEBUG_WARNING_NO_INDEX** NULL NULL NULL Impossible WHERE noticed after reading const tables

I am not a Joomla developer, so I am not sure whether this means anything or not. Should #10 be using the id returned by #9? If so, this might be a pointer to the root issue here ...

[cinodapistoia]

The query works though.

MariaDB [bitnami_joomla]> SELECT id, password FROM jos_users WHERE username='admin';
+----+-------------------------------------------------------------------+
| id | password |
+----+-------------------------------------------------------------------+
| 42 | [ redacted ] 35813.....A4199 |
+----+-------------------------------------------------------------------+

[Per Yngve Berg]

The Password is not in the correct hash algoritm. Joomla does not use md5 anymore.

[Webdongle]

Does that mean that d2064d358136996bd22421584a7cb33e:trd7TvKHx6dMeoMmBVxYmg0vuXEA4199 from https://docs.joomla.org/How_do_you_reco ... assword%3F will not work anymore?

[cinodapistoia]

I am using Joomla 3.9.4 (have not yet updated; the whole point of trying to log in to the admin backend was to initiate the process of update/migration, in fact).

Yes, I copied that password from the example for recovery.

But, I have also tried other clear text passwords (there is no risk as this is a localhost site on my laptop) and those don't work either.

[Webdongle]

What did you do the last time you were logged in to admin?

[Per Yngve Berg]

@webdongle: Can you generate a hash for the OP?

The hash will start with a $ Sign.

[Webdongle]

$2y$10$fEe4ANSE2Ld/lj7WIkRWhOeKYl2e3Nup76QCWfP0aSfC5W5mt0bte
secret22

Had to be minimum 8 characters as 1 and 0 can be confused with I,l and O so added 22

Once you get in create a new user and see if it hashes the password correctly

[cinodapistoia]

What did you do the last time you were logged in to admin?

It has been a while, and I don't recall how I established the password that was in my keychain. But it certainly used to work.

I will try out your regenerated hash and see what happens.

[cinodapistoia]

OK, resetting the db to the hash you generated and trying 'secret22' at login does nothing.

I think the question of the hash algorithm might be a red herring here. There must be something else.

A MacOS upgrade is the only thing that I can think of as having affected this. That is not even a conjecture, though. This is a stable site which I have not modified for quite some time (let's say 2018 or so). But I have moved through a couple of system updates. I guess I was remiss when I checked that it worked because I only checked the frontend.

[Webdongle]

Make an sql database dump and try Mamp on your mac?

[Webdongle]

The Password is not in the correct hash algoritm. Joomla does not use md5 anymore.

The https://docs.joomla.org/How_do_you_reco ... assword%3F documentation has been changed. The Joomla 5 icon has been included

I tested
d2064d358136996bd22421584a7cb33e:trd7TvKHx6dMeoMmBVxYmg0vuXEA4199
Works on a J5 site. Despite password length being set to 8 (anything less not being allowed in J5), when logging in with 'secret' it works.

[cinodapistoia]

Make an sql database dump and try Mamp on your mac?

Have to read up on MAMP vs XAMPP (which is what I am using). But I'm willing to give it a try. Probably tomorrow at this point. Thanks again for all the suggestions, Webdongle.

[cinodapistoia]

Progress of sorts.

I installed MAMP and after changing the default mysql password got it to work. Frontend is still fine.

Setting admin password as instructed on page and using "secret" I now see:

Code: Select all

**JERROR_AN_ERROR_HAS_OCCURRED**
0 Call to a member function format() on null
/Users/arossi/Sites/localhost/research/plugins/quickicon/phpversioncheck/phpversioncheck.php:182
Call stack
#	Function	Location
1	()	JROOT/plugins/quickicon/phpversioncheck/phpversioncheck.php:182
2	PlgQuickiconPhpVersionCheck->getPhpSupport()	JROOT/plugins/quickicon/phpversioncheck/phpversioncheck.php:75
3	PlgQuickiconPhpVersionCheck->onGetIcons()	JROOT/libraries/joomla/event/event.php:70
4	JEvent->update()	JROOT/libraries/joomla/event/dispatcher.php:160
5	JEventDispatcher->trigger()	JROOT/libraries/src/Application/BaseApplication.php:108
6	Joomla\CMS\Application\BaseApplication->triggerEvent()	JROOT/administrator/modules/mod_quickicon/helper.php:150
7	ModQuickIconHelper::getButtons()	JROOT/administrator/modules/mod_quickicon/mod_quickicon.php:14
8	include()	JROOT/libraries/src/Helper/ModuleHelper.php:200
9	Joomla\CMS\Helper\ModuleHelper::renderModule()	JROOT/administrator/components/com_cpanel/views/cpanel/tmpl/default.php:25
10	include()	JROOT/libraries/src/MVC/View/HtmlView.php:697
11	Joomla\CMS\MVC\View\HtmlView->loadTemplate()	JROOT/libraries/src/MVC/View/HtmlView.php:230
12	Joomla\CMS\MVC\View\HtmlView->display()	JROOT/administrator/components/com_cpanel/views/cpanel/view.html.php:65
13	CpanelViewCpanel->display()	JROOT/libraries/src/MVC/Controller/BaseController.php:672
14	Joomla\CMS\MVC\Controller\BaseController->display()	JROOT/libraries/src/MVC/Controller/BaseController.php:710
15	Joomla\CMS\MVC\Controller\BaseController->execute()	JROOT/administrator/components/com_cpanel/cpanel.php:15
16	require_once()	JROOT/libraries/src/Component/ComponentHelper.php:402
17	Joomla\CMS\Component\ComponentHelper::executeComponent()	JROOT/libraries/src/Component/ComponentHelper.php:377
18	Joomla\CMS\Component\ComponentHelper::renderComponent()	JROOT/libraries/src/Application/AdministratorApplication.php:101
19	Joomla\CMS\Application\AdministratorApplication->dispatch()	JROOT/libraries/src/Application/AdministratorApplication.php:159
20	Joomla\CMS\Application\AdministratorApplication->doExecute()	JROOT/libraries/src/Application/CMSApplication.php:196
21	Joomla\CMS\Application\CMSApplication->execute()	JROOT/administrator/index.php:51
**JGLOBAL_TPL_CPANEL_LINK_TEXT**

BTW, I just discovered FPA. Super cool tool! Here's what that looks like:

[cinodapistoia]

Oh, so sorry. Didn't mean to attach the zip of the script ... When I try to attach a zip of the pdf it says the attachment is too large....

[cinodapistoia]

[19-Jan-2024 10:28:31 America/Chicago] PHP Notice: Undefined variable: recommendedVersionEndOfSupport in /Users/arossi/Sites/localhost/research/plugins/quickicon/phpversioncheck/phpversioncheck.php on line 182

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3rd Party:: FOF30 (3.1.2) ? |

Plugins ::
Core :: plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_content_vote (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_pagenavigation (3.0.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_fields (3.7.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_terms (3.9.0) 0 | plg_user_profile (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 0 | plg_search_contacts (3.0.0) 0 | plg_search_content (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 0 | plg_system_sessiongc (3.8.6) 1 | plg_system_cache (3.0.0) 0 | plg_system_logrotation (3.9.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_p3p (3.0.0) 0 | plg_system_logout (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_redirect (3.0.0) 0 | plg_system_log (3.0.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_remember (3.0.0) 1 | plg_system_sef (3.0.0) 1 | plg_system_stats (3.5.0) 0 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_debug (3.0.0) 1 | plg_finder_contacts (3.0.0) 0 | plg_finder_content (3.0.0) 0 | plg_finder_tags (3.0.0) 0 | plg_finder_categories (3.0.0) 0 | plg_finder_newsfeeds (3.0.0) 0 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_webinstaller (1.1.1) 1 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 |
3rd Party:: plg_quickicon_jce (2.6.0-pro-bet) 1 | plg_quickicon_akeebabackup (1.0) 1 | plg_extension_jce (2.6.20) 1 | plg_editors_codemirror (5.40.0) 1 | plg_editors_tinymce (4.5.9) 1 | plg_editors_jce (2.6.20) 1 | plg_content_jce (2.6.20) 1 | plg_system_jce (2.6.20) 1 | PLG_SYSTEM_BACKUPONUPDATE (3.7) 0 | PLG_SYSTEM_AKEEBAACTIONLOG (1.0) 0 | PLG_SYSTEM_AKEEBAUPDATECHECK (1.1) 0 | plg_installer_jce (2.6.20) 1 |

Templates :: Site :: protostar (1.0) 1 | beez3 (3.1.0) 1 |
Templates :: Admin :: hathor (3.0.0) 1 | isis (1.0) 1 |

[cinodapistoia]

More progress. Looks like the culprit is the control panel.

Other menus seem to work.

Screen Shot 2024-01-19 at 10.55.24.png

Screen Shot 2024-01-19 at 10.54.09.png

Screen Shot 2024-01-19 at 10.55.41.png

etc.

[cinodapistoia]

Managed to update to 3.10. That fixed the control panel issue. It looks like I can take it from here.

Thanks for the support!