Intermittent Failure of Frontend Forgot Password Form.

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wbyers
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Intermittent Failure of Frontend Forgot Password Form.

Post by wbyers » Fri Jun 07, 2019 3:47 pm

Hello, We are currently having intermittent Issues with the user forgot password form. The issue is that occurs is that a user can go through the entire Joomla password reset process completing each step of the form. Then when they get to the end of the process it fails. Saying User not found.

Like I have said the issue is intermittent. We are using the default Joomla Password reset view in the user component of Joomla. Our joomla version is 3.9.5

Is there anything that can be done to resolve this issue?

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sozzled
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Re: Intermittent Failure of Frontend Forgot Password Form.

Post by sozzled » Fri Jun 07, 2019 9:39 pm

Your Joomla version is outdated.

What group is the user in? Is the user an administrator or superuser?
https://www.kuneze.com/blog
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wbyers
Joomla! Intern
Joomla! Intern
Posts: 50
Joined: Thu May 04, 2017 5:46 pm

Re: Intermittent Failure of Frontend Forgot Password Form.

Post by wbyers » Tue Jul 02, 2019 2:57 pm

Sorry, it took so long to get back to you. It's just registered users.

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sozzled
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Re: Intermittent Failure of Frontend Forgot Password Form.

Post by sozzled » Tue Jul 02, 2019 7:07 pm

I had completely forgotten about this. In the time since you last contacted the forum I think there has been another Joomla update; the current version is J! 3.9.8.

Have you done anything about updating Joomla?
https://www.kuneze.com/blog
I need your help to help reduce spam at the Joomla forum. You can help with your ideas, questions and opinions at viewtopic.php?f=7&t=974006. Together we can make a difference :)

wbyers
Joomla! Intern
Joomla! Intern
Posts: 50
Joined: Thu May 04, 2017 5:46 pm

Re: Intermittent Failure of Frontend Forgot Password Form.

Post by wbyers » Tue Jul 02, 2019 7:40 pm

Nope, Still on 3.9.5. We'll need to run a battery of tests before we can upgrade joomla.

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sozzled
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Re: Intermittent Failure of Frontend Forgot Password Form.

Post by sozzled » Tue Jul 02, 2019 7:45 pm

OK, good luck. When you have updated to J! 3.9.8, please contact us again.

Suggest, as part of your battery of tests, you look at the Forum Post Assistant self-diagnosis tool. You may also want to check the _user table for errors (and other tables) by running the "database fix" facility in the backend.
https://www.kuneze.com/blog
I need your help to help reduce spam at the Joomla forum. You can help with your ideas, questions and opinions at viewtopic.php?f=7&t=974006. Together we can make a difference :)

wbyers
Joomla! Intern
Joomla! Intern
Posts: 50
Joined: Thu May 04, 2017 5:46 pm

Re: Intermittent Failure of Frontend Forgot Password Form.

Post by wbyers » Tue Jul 02, 2019 7:48 pm

Thanks.


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