j3.9.8 admin slow/hanging page loads Topic is solved

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thellie
Joomla! Apprentice
Joomla! Apprentice
Posts: 25
Joined: Mon Nov 28, 2011 12:13 am

j3.9.8 admin slow/hanging page loads

Post by thellie » Thu Jul 04, 2019 7:35 am

Hi,
Having put together a website on my localhost, I created a .jpa file using Akeeba backup and restored the site on my hostgator shared server. While the front end site works relatively quickly, the admin back end page loads are erratic. This was not the case on the localhost (FYI - my localhost is running PHP7.3).

I can load a few pages quickly (2-4 secs), then a page will either take up to a minute to load or hang. If I reload while it's hanging, it will often but not always load normally.

I have uninstalled all unused components, modules, and plugins; tried with variations of cache/no cache (global config and/or system cache plugin); disabled all non-core extensions and reloaded them individually; and am still getting the same issue.

I thought it may be a PHP version problem, but 7.1 should be okay for this shouldn't it? Hostgator don't go higher than 7.1 in their PHPselector tool.

I'm not sure what else to check. Can anyone please point me in the right direction?

Forum Post Assistant (v1.4.9 (lambrusca) : 4th July 2019 wrote:
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.8-Stable (Amani) 11-June-2019
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 30 | Session handler: none | Shared sessions: false | SSL: 0 | Error Reporting: none | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.8: Yes | Database Supports J! 3.9.8: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-693.17.1.2.ELK.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 159.63 GiB |

PHP Configuration :: Version: 7.1.14 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: 1 | Error Reporting: 32759 | Log Errors To: error_log | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 256M | Max. POST Size: 260M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 256M

Database Configuration :: Version: 5.6.41-84.1 (Client:5.6.41-84.1) | Host: --protected-- (--protected--) | default Collation: utf8_unicode_ci (default Character Set: utf8) | Database Size: 16.01 MiB | #of Tables:  148
Detailed Environment :: wrote:PHP Extensions :: Core (7.1.14) | date (7.1.14) | libxml (7.1.14) | openssl (7.1.14) | pcre (7.1.14) | sqlite3 (7.1.14) | zlib (7.1.14) | bcmath (7.1.14) | bz2 (7.1.14) | calendar (7.1.14) | ctype (7.1.14) | curl (7.1.14) | dom (20031129) | hash (1.0) | fileinfo (1.0.5) | filter (7.1.14) | ftp (7.1.14) | gd (7.1.14) | gettext (7.1.14) | gmp (7.1.14) | SPL (7.1.14) | iconv (7.1.14) | session (7.1.14) | intl (1.1.0) | json (1.5.0) | mbstring (7.1.14) | mcrypt (7.1.14) | mysqli (7.1.14) | odbc (7.1.14) | standard (7.1.14) | PDO (7.1.14) | pdo_mysql (7.1.14) | pdo_sqlite (7.1.14) | Phar (2.0.2) | posix (7.1.14) | pspell (7.1.14) | Reflection (7.1.14) | imap (7.1.14) | SimpleXML (7.1.14) | soap (7.1.14) | sockets (7.1.14) | exif (7.1.14) | tidy (7.1.14) | tokenizer (7.1.14) | wddx (7.1.14) | xml (7.1.14) | xmlreader (7.1.14) | xmlrpc (7.1.14) | xmlwriter (7.1.14) | xsl (7.1.14) | zip (1.13.5) | cgi-fcgi () | SourceGuardian (11.1.5) | ionCube Loader () | Zend Engine (3.1.0) |
Potential Missing Extensions ::
Disabled Functions :: dl |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 5460079 | Threads: 8 | Questions: 3247355597 | Slow queries: 6537 | Opens: 31492242 | Flush tables: 1 | Open tables: 16800 | Queries per second avg: 594.745 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

Components :: ADMIN ::
Core :: com_privacy (3.9.0) 1 | com_installer (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_finder (3.0.0) 1 | com_search (3.0.0) 1 | com_weblinks (3.6.0) 1 | com_content (3.0.0) 1 | com_messages (3.0.0) 1 | com_ajax (3.2.0) 1 | com_tags (3.1.0) 1 | com_contenthistory (3.2.0) 1 | com_associations (3.7.0) 1 | com_cache (3.0.0) 1 | com_modules (3.0.0) 1 | com_checkin (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_menus (3.0.0) 1 | com_plugins (3.0.0) 1 | com_templates (3.0.0) 1 | com_login (3.0.0) 1 | com_redirect (3.0.0) 1 | com_banners (3.0.0) 1 | com_users (3.0.0) 1 | com_categories (3.0.0) 1 | com_config (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_fields (3.7.0) 1 | com_actionlogs (3.9.0) 1 | com_newsfeeds (3.0.0) 1 | com_languages (3.0.0) 1 | com_admin (3.0.0) 1 | com_media (3.0.0) 1 |
3rd Party:: com_advancedtemplates (3.7.1) 1 | com_advancedmodules (7.11.0) 1 | COM_FAVICON (2.0.0) 1 | com_regularlabsmanager (7.4.2) 1 | JCH Optimize (5.4.2) 1 | com_rereplacer (8.7.1) 1 | Admintools (5.3.2) 1 | Akeeba (6.5.1) 1 | com_attachments (3.2.6) 1 | com_gantry5 (5.4.29) 1 | COM_RQUOTE (3.2.0) 1 |

Modules :: SITE ::
Core :: mod_feed (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_articles_latest (3.0.0) 1 | mod_banners (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_search (3.0.0) 1 | mod_login (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_weblinks (3.6.0) 1 | mod_finder (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_footer (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_tags_popular (3.1.0) 1 |
3rd Party:: MOD_RQUOTES (2.5.2) 1 | Latest News Timeline (1.0.1) 1 | Geek Masthead (1.1.0) 1 | mod_gantry5_particle (5.4.29) 1 | AcyMailing Latest Newsletters (1.2.0) ? | AcyMailing Latest Newsletters (1.2.0) ? | mod_articles_single (2.0.0) 1 | Opening Hours module (3.2.0) 1 |

Modules :: ADMIN ::
Core :: mod_feed (3.0.0) 1 | mod_status (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_title (3.0.0) 1 | mod_latestactions (3.9.0) 1 | mod_login (3.0.0) 1 | mod_version (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_popular (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_custom (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_latest (3.0.0) 1 |
3rd Party:: mod_cachecleaner (7.0.1) 1 |

Libraries ::
Core ::
3rd Party:: Regular Labs Library (19.7.1412) 1 | Fabrik library (3.8) ? | file_fof30 (3.4.4) ? |

Plugins ::
Core :: plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_article (3.0.0) 0 | plg_editors-xtd_module (3.5.0) 0 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_captcha_recaptcha (3.4.0) 1 | plg_captcha_recaptcha_invisible (3.8) 0 | plg_system_logrotation (3.9.0) 1 | plg_system_fields (3.7.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_debug (3.0.0) 1 | plg_system_redirect (3.0.0) 0 | plg_system_p3p (3.0.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_remember (3.0.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_highlight (3.0.0) 1 | plg_system_log (3.0.0) 1 | plg_system_languagefilter (3.0.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_stats (3.5.0) 1 | plg_system_logout (3.0.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_updatenotification (3.5.0) 0 | plg_system_sef (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_joomla (3.0.0) 1 | plg_content_emailcloak (3.0.0) 0 | plg_content_pagebreak (3.0.0) 1 | plg_content_finder (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_vote (3.0.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | plg_installer_webinstaller (2.0.1) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_finder_weblinks (3.6.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_search_weblinks (3.6.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_tags (3.0.0) 1 | plg_search_categories (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_user_terms (3.9.0) 0 | plg_user_joomla (3.0.0) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_profile (3.0.0) 1 | plg_twofactorauth_totp (3.2.0) 0 | plg_twofactorauth_yubikey (3.2.0) 0 |
3rd Party:: plg_editors-xtd_add_attachment_btn (3.2.6) 1 | plg_editors-xtd_articlesanywhere (9.3.4) 1 | plg_editors-xtd_insert_attachments_ (3.2.6) ? | plg_editors-xtd_sliders (7.7.6) 1 | plg_editors-xtd_modulesanywhere (7.8.1) 1 | PLG_SYS_SESSIONKEEPER (1.2) 1 | PLG_SYSTEM_ADMINTOOLS (5.3.2) 1 | plg_system_regularlabs (19.7.1412) 1 | AcyMailing: override Joomla mailing (5.10.2) ? | plg_system_articlesanywhere (9.3.4) 1 | plg_system_advancedtemplates (3.7.1) 1 | plg_system_advancedmodules (7.11.0) 1 | plg_system_sliders (7.7.6) 1 | plg_system_cachecleaner (7.0.1) 1 | PLG_SYSTEM_JCH_OPTIMIZE (5.4.2) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK (6.5.1) 0 | plg_system_show_attachments_in_edit (3.2.6) ? | Autologin with URL parameters (1.1.0) 0 | PLG_SYSTEM_BACKUPONUPDATE (6.5.1) 1 | plg_system_rereplacer (8.7.1) 1 | plg_system_modulesanywhere (7.8.1) 1 | plg_system_favicon (2.0.0) 1 | System - Helix3 Framework (2.5.6) 1 | plg_system_gantry5 (5.4.29) 1 | plg_quickicon_attachments (3.2.6) 1 | plg_quickicon_akeebabackup (6.5.1) 1 | plg_quickicon_gantry5 (5.4.29) 1 | PLG_ACTIONLOG_ADMINTOOLS (1.0) 0 | plg_actionlog_advancedtemplates (3.7.1) 1 | plg_actionlog_advancedmodules (7.11.0) 1 | plg_actionlog_regularlabsmanager (7.4.2) 1 | plg_actionlog_rereplacer (8.7.1) 1 | PLG_ACTIONLOG_AKEEBABACKUP (6.5.1) 0 | Helix3 - Ajax (2.5.6) 1 | plg_editors_codemirror (5.40.0) 1 | plg_editors_tinymce (4.5.11) 1 | plg_content_attachments (3.2.6) 1 | plg_attachments_plugin_framework (3.2.6) 1 | plg_attachments_for_content (3.2.6) 1 | plg_search_attachments (3.2.6) 1 | AcyMailing action filter : user gro (1.3.0) ? | AcyMailing action filter : user gro (1.3.0) ? | AcyMailing Universal filter plugin (2.2.0) ? | AcyMailing Universal filter plugin (2.2.0) ? | plg_gantry5_preset (5.4.29) 0 |
Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) 1 | lt_charity (1.0) 1 | g5_helium (5.4.29) 1 | shaper_helix3 (2.5.6) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |
Last edited by toivo on Thu Jul 04, 2019 10:03 am, edited 1 time in total.
Reason: mod note: disabled smilies in post Options for readability

harperlala
Joomla! Guru
Joomla! Guru
Posts: 571
Joined: Mon Aug 24, 2015 5:55 pm

Re: j3.9.8 admin slow/hanging page loads

Post by harperlala » Thu Jul 04, 2019 7:49 am

f12 your browser and check page loading.

thellie
Joomla! Apprentice
Joomla! Apprentice
Posts: 25
Joined: Mon Nov 28, 2011 12:13 am

Re: j3.9.8 admin slow/hanging page loads

Post by thellie » Thu Jul 04, 2019 8:19 am

Okay, F12'd it... some pages work fine every time (so far), some work fine sometimes, but will time out another time...

I got a couple of timeouts (ERR_TIMED_OUT) when trying to open a menu page (I left it to run and it took 3.1mins):

ERR_TIMED_OUT:
/media/jui/css/jquery.searchtools.css?af43b11980aefadcff6f3dc7eab026d7
&
/media/jui/fonts/IcoMoon.woff

thellie
Joomla! Apprentice
Joomla! Apprentice
Posts: 25
Joined: Mon Nov 28, 2011 12:13 am

Re: j3.9.8 admin slow/hanging page loads

Post by thellie » Thu Jul 04, 2019 8:30 am

Tried opening another one - this time Akeeba backup - and got an ERR_TIMED_OUT (1.5 mins) for:

/media/fef/css/style.min.css?26ea31a2870f01eeda891d4329a010d3

...and another (different) menu:

/media/jui/css/chosen.css?af43b11980aefadcff6f3dc7eab026d7

thellie
Joomla! Apprentice
Joomla! Apprentice
Posts: 25
Joined: Mon Nov 28, 2011 12:13 am

Re: j3.9.8 admin slow/hanging page loads

Post by thellie » Thu Jul 04, 2019 8:42 am

I have loaded the main site (F12'd), and although the frontpage opened, it came up with 8 similar errors:

Refused to apply style from '/templates/lt_charity/css/bootstrap-legacy/variables' because its MIME type ('text/html') is not a supported stylesheet MIME type, and strict MIME checking is enabled.

thellie
Joomla! Apprentice
Joomla! Apprentice
Posts: 25
Joined: Mon Nov 28, 2011 12:13 am

Re: j3.9.8 admin slow/hanging page loads

Post by thellie » Fri Jul 05, 2019 9:00 am

Hmm, it's looking more like an issue with browser handshaking the SSL certificate - both chrome and firefox timeout around 1 in 3 times when attempting to connect.

thellie
Joomla! Apprentice
Joomla! Apprentice
Posts: 25
Joined: Mon Nov 28, 2011 12:13 am

Re: j3.9.8 admin slow/hanging page loads

Post by thellie » Mon Jul 08, 2019 1:09 am

SOLVED:
It was an SSL issue - as it is a new subdomain, I needed to add some info into the config file and htaccess file... seems to be running like a dream now.

A silver lining to the lost time is that I've learned a lot about site optimisation :)


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