Invalid address: punycode (superusername)

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ozwest
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Invalid address: punycode (superusername)

Post by ozwest » Tue Jul 16, 2019 8:32 am

Forum Post Assistant (v1.4.9 (lambrusca) : 16th July 2019 wrote:
Problem Description :: wrote:Creating an account triggers following error message "invalid address: punyencode (superusername)". Acccount is created however the activation email is not sent out.
Log/Error Message :: wrote:invalid address: punyencode (superusername)
Last PHP Error(s) Reported :: wrote:[16-Jul-2019 05:24:29 UTC] PHP Warning: file_get_contents(https://www.google.com/recaptcha/api/si ... yQKQSNgpRM): failed to open stream: no suitable wrapper could be found in /home/westernex/public_html/plugins/system/recaptcha2/recaptcha2.php on line 831
Actions Taken To Resolve wrote:contacted Hikashop, they think it might be Joomla related. Nothing was changed, the website is older. It appeared after update to Joomla 3.9.8
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.10-Stable (Amani) 10-July-2019
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: true | .htaccess/web.config: Yes | GZip: true | Cache: true | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 2 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.10: Yes | Database Supports J! 3.9.10: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 3.10.0-862.14.4.el7.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate, br | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 35.44 GiB |

PHP Configuration :: Version: 7.2.19 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 32759 | Log Errors To: error_log | Last Known Error: 16th July 2019 05:24:29. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: | Open Base: | Uploads: 1 | Max. Upload Size: 64M | Max. POST Size: 64M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 128M

Database Configuration :: Version: 5.5.56-MariaDB (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $) | Host: --protected-- (--protected--) | default Collation: latin1_swedish_ci (default Character Set: latin1) | Database Size: 394.01 MiB | #of Tables:  214
Detailed Environment :: wrote:PHP Extensions :: Core (7.2.19) | date (7.2.19) | libxml (7.2.19) | openssl (7.2.19) | pcre (7.2.19) | zlib (7.2.19) | filter (7.2.19) | hash (1.0) | pcntl (7.2.19) | readline (7.2.19) | Reflection (7.2.19) | SPL (7.2.19) | session (7.2.19) | standard (7.2.19) | cgi-fcgi () | bcmath (7.2.19) | calendar (7.2.19) | ctype (7.2.19) | curl (7.2.19) | dom (20031129) | ftp (7.2.19) | gd (7.2.19) | gettext (7.2.19) | iconv (7.2.19) | imap (7.2.19) | json (1.6.0) | mbstring (7.2.19) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $) | PDO (7.2.19) | pgsql (7.2.19) | Phar (2.0.2) | posix (7.2.19) | SimpleXML (7.2.19) | snmp (0.1) | soap (7.2.19) | sockets (7.2.19) | sqlite3 (7.2.19) | tokenizer (7.2.19) | xml (7.2.19) | xmlwriter (7.2.19) | xsl (7.2.19) | zip (1.15.4) | mysqli (7.2.19) | pdo_mysql (7.2.19) | pdo_pgsql (7.2.19) | pdo_sqlite (7.2.19) | wddx (7.2.19) | xmlreader (7.2.19) | Zend Engine (3.2.0) |
Potential Missing Extensions ::

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (755) |

Elevated Permissions (First 10) ::
Database Information :: wrote:Database statistics :: Uptime: 17036277 | Threads: 4 | Questions: 3605673906 | Slow queries: 2262 | Opens: 27174506 | Flush tables: 2 | Open tables: 1024 | Queries per second avg: 211.646 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

Components :: ADMIN ::
Core :: com_fields (3.7.0) 1 | com_associations (3.7.0) 1 | com_newsfeeds (3.0.0) 0 | com_modules (3.0.0) 1 | com_checkin (3.0.0) 1 | com_plugins (3.0.0) 1 | com_finder (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_messages (3.0.0) 1 | com_admin (3.0.0) 1 | com_search (3.0.0) 1 | com_cache (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_categories (3.0.0) 1 | com_media (3.0.0) 1 | com_weblinks (3.6.0) 0 | com_ajax (3.2.0) 1 | com_cpanel (3.0.0) 1 | com_login (3.0.0) 1 | com_menus (3.0.0) 1 | com_installer (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_config (3.0.0) 1 | com_content (3.0.0) 1 | com_redirect (3.0.0) 1 | com_languages (3.0.0) 1 | com_tags (3.1.0) 1 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 | com_banners (3.0.0) 0 | com_actionlogs (3.9.0) 1 | com_privacy (3.9.0) 1 |
3rd Party:: Admintools (5.3.2) 1 | HikaShop (3.5.1) 1 | HikaShop Quick Icon (4.2.0) ? | Hikashop Shop Close Hours Plugin (4.2.0) ? | Hikashop Email History Plugin (4.2.0) 1 | Hikashop Add to Cart notification P (4.2.0) ? | Hikashop Australia Post eDeliver Sh (4.2.0) ? | Hikashop PayU India Payment Plugin (4.2.0) ? | Hikashop Paypal Website Payments Pr (4.2.0) ? | Hikashop ATOS SIPS 2.0 Payment Plug (4.2.0) ? | HikaShop Dashboard (4.2.0) 1 | Ogone Payment Plugin (4.2.0) ? | Hikashop CardSave Payment Plugin (4.2.0) ? | Hikashop Stripe Payment Plugin (2.4.0) ? | Hikashop CyberMuth CIC Payment Plug (4.2.0) ? | Hikashop Payza Payment Plugin (4.2.0) ? | Hikashop PayPlug payment plugin (4.2.0) ? | Hikashop Common Joomla Payment API (4.2.0) ? | Hikashop Credit Card Payment Plugin (4.2.0) ? | Hikashop iVeri Payment Plugin (4.2.0) ? | Hikashop WorldNetTPS Payment Plugin (4.2.0) ? | Hikashop FirstData Payment Plugin (4.2.0) ? | Hikashop Paypal Pro Payment Plugin (4.2.0) ? | Hikashop TaxCloud Plugin (4.2.0) 0 | Hikashop Platron Payment Plugin (2.4.0) ? | HikaShopCustom Price plugin (4.2.0) ? | Hikashop iPayDNA Payment Plugin (4.2.0) ? | Hikashop Group Plugin (4.2.0) ? | Hikashop ePay Payment Plugin (4.2.0) ? | Hikashop Google Checkout Payment Pl (4.2.0) ? | Hikashop WaitList notification Plug (4.2.0) ? | Hikashop UPS Shipping Plugin (4.2.0) ? | Hikashop Borgun payment plugin (4.2.0) ? | HikaShop tax calculations override (4.0.3) ? | Hikashop BitCoin Payment Plugin (1.0.0) ? | Hikashop Massaction User Plugin (4.2.0) 1 | Hikashop Validate free order Plugin (4.2.0) ? | Hikashop westpacapi Payment Plugin (1.0) ? | Hikashop User account Plugin (4.2.0) ? | Hikashop Check Payment Plugin (4.2.0) ? | Hikashop Virtual Merchant (Elavon) (4.2.0) ? | Hikashop Envoimoinscher Shipping Pl (2.4.0) ? | HikaShop Netgiro payment plugin (2.4.0) ? | Hikashop MasterCard Internet Gatewa (4.2.0) ? | Hikashop - Kashflow invoice synchro (4.2.0) ? | Hikashop FedEx Shipping Plugin (4.2.0) ? | Hikashop Privat24 payment Plugin ({__PLUGIN_VER) ? | Hikashop Purchase Order Payment Plu (4.2.0) ? | Hikashop Innovative Gateway Payment (2.4.0) ? | Search - Hikashop Categories/Manufa (4.2.0) ? | Search - Hikashop Products (4.2.0) ? | Hikashop payfast Payment Plugin (4.2.0) ? | Hikashop AcyMailing Plugin (4.2.0) ? | Hikashop Bluepaid Payment Plugin (4.2.0) ? | Hikashop Manual Shipping Plugin (4.2.0) ? | HikaShop Payment Notification plugi (4.2.0) ? | System - HikaShop Mass Action (4.2.0) ? | Hikashop HSBC Payment Plugin (4.2.0) ? | Hikashop Moneybookers Payment Plugi (4.2.0) ? | Hikashop SIPS ATOS Payment Plugin (4.2.0) ? | Hikashop adyen Payment Plugin (3.2.1) ? | Hikashop Google Products Plugin (4.2.0) 1 | Hikashop Google Analytics Plugin (4.2.0) ? | Hikashop UserPoints Plugin (4.2.0) ? | Hikashop eSelect Payment Plugin (4.2.0) ? | Hikashop - Redshop Fallback Redirec (4.2.0) ? | Hikashop Payment Express Payment Pl (4.2.0) ? | Hikashop Massaction Category Plugin (4.2.0) 1 | Hikashop Massaction Address Plugin (4.2.0) 1 | Hikashop - VirtueMart Fallback Redi (4.2.0) ? | Hikashop Amazon Payment Plugin (2.4.0) ? | HikaShop Product TAG insertion (4.2.0) ? | HikaShop: Date Picker Custom Field (4.2.0) ? | Hikashop eWAY Payment Plugin (4.2.0) ? | Hikashop Worldpay Global Gateway Pl (2.4.0) ? | Hikashop - Product Cron Update (4.2.0) ? | Hikashop Currency Rates Plugin (4.2.0) ? | HikaShop Product TAG translation (4.2.0) ? | Hikashop Wishlist Module (4.2.0) ? | Hikashop no SSL outside checkout Pl (4.2.0) ? | Hikashop Bank Transfer Payment Plug (4.2.0) ? | Hikashop Registration Redirect Plug (4.2.0) ? | User - HikaShop (4.2.0) ? | Hikashop Paygate Payment Plugin (4.2.0) ? | AcyMailing Tag : HikaShop content (4.2.0) ? | Hikashop PayJunction Payment Plugin (4.2.0) ? | Hikashop Paypal Payment Plugin (4.2.0) ? | HikaShop Quick Icon ({__PLUGIN_VER) ? | Hikashop Content Parser - Markdown (4.2.0) ? | Hikashop History Plugin (4.2.0) ? | Hikashop Massaction Order Plugin (4.2.0) 1 | Hikashop Alipay Payment Plugin (4.2.0) ? | Hikashop Cart Module (4.2.0) ? | HikaShop Shipping Manual - Price pe (4.2.0) ? | Hikashop Product Tag (4.2.0) ? | Hikashop Currency Switcher Module (4.2.0) ? | Hikashop Western Union Payment Plug (4.2.0) ? | Hikashop Paybox Plugin (4.2.0) ? | Hikashop Module (4.2.0) ? | Hikashop OKPay Payment Plugin (2.4.0) ? | Hikashop WebMoney payment plugin ({__PLUGIN_VER) ? | System - HikaShop Affiliate (4.2.0) ? | Hikashop Orders Automatic Cancel Pl (4.2.0) ? | Hikashop Filtering Module (4.2.0) ? | Hikashop Servired Payment Plugin (4.2.0) ? | Hikashop CANPAR Shipping Plugin (1.0.0) ? | Hikashop UserPoints Payment Plugin (4.2.0) ? | Hikashop Authorize.net Payment Plug (4.2.0) ? | Hikashop Massaction Product Plugin (4.2.0) 1 | Hikashop Alphauserpoints Payment Pl (2.3.5) ? | Hikashop Beanstream Payment Plugin (4.2.0) ? | Hikashop Paypal Advanced payment pl (4.2.0) ? | Hikashop LiqPay payment Plugin ({__PLUGIN_VER) ? | Hikashop Australia Post eDeliver Sh (4.2.0) ? | Hikashop Collect On Delivery Paymen (4.2.0) ? | System - Hikashop Social Plugin (4.2.0) ? | Hikashop Be2Bill Payment Plugin (4.2.0) ? | Hikashop Nets NETAXEPT Payment Plug (4.2.0) ? | Hikashop WorldPay Business Gateway (2.4.0) ? | Hikashop PaymentExpress (PxPay) Plu (4.2.0) ? | Hikashop googlewallet Payment Plugi (1.0) ? | Hikashop out of order notification (4.2.0) ? | Hikashop Postfinance Payment Plugin (4.2.0) ? | Hikashop - Mijoshop Fallback Redire (4.2.0) ? | Content - Hikashop Social Plugin ({__PLUGIN_VER) ? | HikaShop Google Dynamic Remarketing (4.2.0) ? | Hikashop CECA Payment Plugin (2.4.0) ? | Hikashop USPS Shipping Plugin (4.2.0) ? | Hikashop Paypal Express Checkout Pa (4.2.0) ? | Hikashop SOFORT Payment Plugin (2.4.0) ? | Hikashop CANADA POST Shipping Plugi (4.2.0) ? | Hikashop Geolocation Plugin (4.2.0) ? | Smart Search - HikaShop Products (4.2.0) ? | HikaShop (4.2.0) 1 | HikaMarket (3.0.2) 1 | HikaMarket vendor user group (3.0.2) 1 | HikaShop: Vendor Selection Custom F (3.0.2) ? | HikaMarket - Duplicate products (3.0.2) 0 | Hikashop (market) MangoPay Payment (3.0.2) ? | HikaMarket Location Search module (3.0.2) 1 | Hikashop VendorPoints Plugin (3.0.2) ? | HikaShop - Vendor group after purch (3.0.2) ? | Hikashop (market) Paypal Adaptive P (3.0.2) ? | HikaMarket Module (3.0.2) 1 | HikaMarket - MangoPay integration (3.0.2) 0 | HikaShop - product force vendor cat (3.0.2) ? | HikaMarket Vendor User Location Fil (3.0.2) ? | HikaMarket Vendor groups (3.0.2) 1 | HikaShop Vendor User Location Filte (3.0.2) ? | HikaMarket - HikaShop Integration p (3.0.2) ? | HikaMarket HikaShop overrides (3.0.2) ? | HikaShop - Product Filter for vendo (3.0.2) ? | HikaShop - Vendor same products (li (3.0.2) ? | Search - HikaMarket Vendors (3.0.2) 0 | Hikashop UserPoints to Vendor Plugi (3.0.2) ? | HikaMarket - Taxes for vendor payme (3.0.2) ? | Akeeba (6.5.1) 1 | JMap (4.6.4) 1 | com_regularlabsmanager (7.4.2) 1 | COM_RSTBOX (3.5.0) 1 | AcyMailing (5.10.8) 1 | GSD (1.0) 1 |

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AMurray
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Posts: 5056
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Invalid address: punycode (superusername)

Post by AMurray » Tue Jul 16, 2019 8:37 am

Just shots in the dark, but some suggestions:

(1) What sort of account, are you trying to create it with the email address already used by another user - you can't have accounts with the same email.

(2) Also not wise to have more than one super user. You create the one super user at the time you install Joomla....

Quick google on "invalid address: punyencode (superusername)" seems to point this to being a PHPMail error, not a Joomla problem as such.

(3) Can you check the global configuration, make sure your global settings for the email account are correct. Try a different email method, such as SMTP. (Also do a test send for the email settings to ensure they are working correctly).

Others might know what's up with this, or elaborate further on the suggestions I have given, as I'm not expert in that stuff.
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

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AMurray
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Posts: 5056
Joined: Sat Feb 13, 2010 7:35 am
Location: Australia

Re: Invalid address: punycode (superusername)

Post by AMurray » Tue Jul 16, 2019 8:50 am

Not sure it has anything to do with Hika Shop as such but I note it is actually very much out of date. Your FPA reports v 3.5.1 (released Sept 2018....).

Hika Shop 4.1.0 is the latest version on the Extension directory, but just viewing their website, I see they have released v 4.2.0 as of 12th July 2019..
FPA wrote: Components :: ADMIN ::

3rd Party:: Admintools (5.3.2) 1 | HikaShop (3.5.1)
There also seems to be some issue with Recaptcha V2 - make sure the plugin's enabled, and that you have used the correct site & secret key - for V2 (not V3 which requires separate, different keys).
Regards,
--------------------------------------------------------------
A Murray
Millennium Falcon - it's the ship that made the Kessel run in less than 12 parsecs! The fastest hunk of junk in the galaxy.

ozwest
Joomla! Intern
Joomla! Intern
Posts: 71
Joined: Thu Apr 10, 2008 5:22 am
Location: Perth, Western Australia
Contact:

Re: Invalid address: punycode (superusername)

Post by ozwest » Tue Jul 16, 2019 9:18 am

Thanks AMurray.

Hikashop is actually updated to version 4.2, i don't know why the Post Assistant picks up this version???

I am using the HikaShop ReCaptcha v2 as the normal captcha caused problems.

The super user accounts are 2, just temp for now.

I will endevour to try to use the mail settings SMTP.

It is puzzling to me that the error code seems to pick up on a super user account, of course the new user has a very different email address than the super user account.


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