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Unable to login on Admin side

Posted: Sat Jul 20, 2019 1:25 pm
by cmorasch
I am unable to login to the admin side after most recent Joomla update.
Here is the FPA:
Forum Post Assistant (v1.4.9 (lambrusca) : 20th July 2019 wrote:
Problem Description :: wrote:Unable to login to admin side
Log/Error Message :: wrote:user id or password not valid
Last PHP Error(s) Reported :: wrote:[20-Jul-2019 07:11:27 UTC] PHP Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 16384 bytes) in /home/riveredgebnb/public_html/plugins/content/jw_sigpro/jw_sigpro/includes/helper.php on line 266
Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.9.1-Stable (Amani) 27-November-2018
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Read-Only (444) | Owner: --protected-- . (uid: 1/gid: 1) | Group: --protected-- (gid: 1) | Valid For: 3.9
Configuration Options :: Offline: false | SEF: true | SEF Suffix: false | SEF ReWrite: false | .htaccess/web.config: Yes | GZip: false | Cache: false | CacheTime: 15 | CacheHandler: file | CachePlatformPrefix: false | FTP Layer: false | Proxy: false | LiveSite: | Session lifetime: 15 | Session handler: database | Shared sessions: false | SSL: 0 | Error Reporting: default | Site Debug: false | Language Debug: false | Default Access: 1 | Unicode Slugs: false | dbConnection Type: mysqli | PHP Supports J! 3.9.1: Yes | Database Supports J! 3.9.1: Yes | Database Credentials Present: Yes |

Host Configuration :: OS: Linux | OS Version: 2.6.32-042stab128.2 | Technology: x86_64 | Web Server: Apache/2.4.39 (cPanel) OpenSSL/1.0.2r mod_bwlimited/1.4 | Encoding: | Doc Root: --protected-- | System TMP Writable: Yes | Free Disk Space : 118.99 GiB |

PHP Configuration :: Version: 7.0.33 | PHP API: cgi-fcgi | Session Path Writable: Yes | Display Errors: | Error Reporting: 32759 | Log Errors To: error_log | Last Known Error: 20th July 2019 07:11:27. | Register Globals: | Magic Quotes: | Safe Mode: | Allow url fopen: 1 | Open Base: | Uploads: 1 | Max. Upload Size: 20M | Max. POST Size: 20M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 32M

Database Configuration :: Version: 5.6.44 (Client:mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | Host: --protected-- (--protected--) | default Collation: utf8_unicode_ci (default Character Set: utf8) | Database Size: 7.91 MiB | #of Tables:  79
Detailed Environment :: wrote:PHP Extensions :: Core (7.0.33) | date (7.0.33) | libxml (7.0.33) | openssl (7.0.33) | pcre (7.0.33) | zlib (7.0.33) | filter (7.0.33) | hash (1.0) | pcntl (7.0.33) | readline (7.0.33) | Reflection (7.0.33) | SPL (7.0.33) | session (7.0.33) | standard (7.0.33) | cgi-fcgi () | bcmath (7.0.33) | bz2 (7.0.33) | calendar (7.0.33) | ctype (7.0.33) | curl (7.0.33) | dom (20031129) | ftp (7.0.33) | gd (7.0.33) | gettext (7.0.33) | imap (7.0.33) | intl (1.1.0) | json (1.4.0) | mbstring (7.0.33) | mcrypt (7.0.33) | mysqlnd (mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $) | PDO (7.0.33) | Phar (2.0.2) | posix (7.0.33) | SimpleXML (7.0.33) | sockets (7.0.33) | sqlite3 (7.0.33) | tokenizer (7.0.33) | xml (7.0.33) | xmlwriter (7.0.33) | xsl (7.0.33) | zip (1.13.5) | mysqli (7.0.33) | pdo_mysql (7.0.33) | pdo_sqlite (7.0.33) | wddx (7.0.33) | xmlreader (7.0.33) | ionCube Loader () | Zend OPcache (7.0.33) | Zend Engine (3.0.0) |
Potential Missing Extensions :: iconv |

Switch User Environment (Experimental) :: PHP CGI: Yes | Server SU: Yes | PHP SU: Yes | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No
Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (755) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) | administrator/logs/ (---) |

Elevated Permissions (First 10) :: images/.tmb/ (777) |
Database Information :: wrote:Database statistics :: Uptime: 1351438 | Threads: 1 | Questions: 2507938 | Slow queries: 0 | Opens: 621 | Flush tables: 1 | Open tables: 566 | Queries per second avg: 1.855 |
Extensions Discovered :: wrote:Components :: SITE ::
Core :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
3rd Party::

Components :: ADMIN ::
Core :: com_plugins (3.0.0) 1 | com_finder (3.0.0) 1 | com_tags (3.1.0) 1 | com_media (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_installer (3.0.0) 1 | com_config (3.0.0) 1 | com_login (3.0.0) 1 | com_modules (3.0.0) 1 | com_actionlogs (3.9.0) 1 | com_weblinks (3.6.0) 1 | com_fields (3.7.0) 1 | com_content (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_banners (3.0.0) 1 | com_search (3.0.0) 1 | com_templates (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_languages (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_users (3.0.0) 1 | com_cache (3.0.0) 1 | com_messages (3.0.0) 1 | com_associations (3.7.0) 1 | com_menus (3.0.0) 1 | com_privacy (3.9.0) 1 | com_newsfeeds (3.0.0) 1 | com_categories (3.0.0) 1 | com_redirect (3.0.0) 1 | com_checkin (3.0.0) 1 | com_ajax (3.2.0) 1 | com_admin (3.0.0) 1 |
3rd Party:: COM_SIGPRO (3.1.0) 1 |

Modules :: SITE ::
Core :: mod_whosonline (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_breadcrumbs (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_archive (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_articles_popular (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_search (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_weblinks (3.6.0) 1 | mod_articles_news (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_banners (3.0.0) 1 | mod_users_latest (3.0.0) 1 | mod_login (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_languages (3.5.0) 1 | mod_footer (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_finder (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_custom (3.0.0) 1 |
3rd Party::

Modules :: ADMIN ::
Core :: mod_popular (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_sampledata (3.8.0) 1 | mod_version (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_status (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_title (3.0.0) 1 | mod_privacy_dashboard (3.9.0) 1 | mod_latestactions (3.9.0) 1 | mod_logged (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_login (3.0.0) 1 | mod_feed (3.0.0) 1 | mod_latest (3.0.0) 1 | mod_custom (3.0.0) 1 |
3rd Party::

Libraries ::
Core ::
3rd Party::

Plugins ::
Core :: plg_captcha_recaptcha_invisible (3.8) 0 | plg_captcha_recaptcha (3.4.0) 1 | plg_privacy_actionlogs (3.9.0) 1 | plg_privacy_user (3.9.0) 1 | plg_privacy_consents (3.9.0) 1 | plg_privacy_message (3.9.0) 1 | plg_privacy_content (3.9.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_ldap (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_joomla (3.0.0) 1 | plg_extension_joomla (3.0.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | plg_finder_weblinks (3.6.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_content (3.0.0) 1 | plg_search_newsfeeds (3.0.0) 1 | plg_search_weblinks (3.6.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_tags (3.0.0) 0 | plg_search_categories (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_system_p3p (3.0.0) 1 | plg_system_debug (3.0.0) 1 | plg_system_logout (3.0.0) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_remember (3.0.0) 1 | PLG_SYSTEM_ACTIONLOGS (3.9.0) 0 | plg_system_languagefilter (3.0.0) 0 | plg_system_redirect (3.0.0) 1 | plg_system_languagecode (3.0.0) 0 | plg_system_cache (3.0.0) 0 | plg_system_fields (3.7.0) 1 | plg_system_logrotation (3.9.0) 1 | plg_system_sessiongc (3.8.6) 1 | plg_system_sef (3.0.0) 1 | plg_system_highlight (3.0.0) 1 | plg_system_privacyconsent (3.9.0) 0 | plg_system_log (3.0.0) 1 | plg_system_stats (3.5.0) 1 | plg_user_terms (3.9.0) 0 | plg_user_profile (3.0.0) 0 | plg_user_contactcreator (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 0 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_image (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_fields (3.7.0) 1 | plg_editors-xtd_module (3.5.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_color (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | plg_fields_repeatable (3.9.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_privacycheck (3.9.0) 1 | PLG_ACTIONLOG_JOOMLA (3.9.0) 1 | plg_installer_webinstaller (1.1.1) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_content_finder (3.0.0) 0 | plg_content_vote (3.0.0) 1 | plg_content_pagenavigation (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_geshi (3.0.0) 0 | plg_content_fields (3.7.0) 1 | plg_content_confirmconsent (3.9.0) 0 | plg_content_loadmodule (3.0.0) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_joomla (3.0.0) 1 |
3rd Party:: K2 - Simple Image Gallery Pro (3.1.0) 1 | Button - Simple Image Gallery Pro (3.1.0) 1 | plg_editors_codemirror (5.40.0) 1 | plg_editors_tinymce (4.5.9) 1 | Content - Simple Image Gallery Pro (3.1.0) ? | AllVideos (by JoomlaWorks) (4.8.0) 1 | AllVideos (by JoomlaWorks) (4.8.0) 1 |
Templates Discovered :: wrote:Templates :: SITE :: beez3 (3.1.0) 1 | RiverEdge3b (3.1) 1 | RiverEdge7a (4.0) 1 | protostar (1.0) 1 | RiverEdge3a (3.1) 1 | RiverEdge7 (4.0) 1 |
Templates :: ADMIN :: isis (1.0) 1 | hathor (3.0.0) 1 |

Re: Unable to login on Admin side

Posted: Sat Jul 20, 2019 1:38 pm
by Per Yngve Berg
PHP Fatal error: Allowed memory size of 33554432 bytes exhausted

Increase the memory limit from 32M to 64M or 128M.

PHP 7.0 is EOL. Current is 7.2 or 7.3

Joomla 3.9.1 is outdated. Current is 3.9.10

https://docs.joomla.org/How_do_you_reco ... assword%3F

Re: Unable to login on Admin side

Posted: Sat Jul 20, 2019 2:24 pm
by cmorasch
Issue resolved!!

Re: Unable to login on Admin side

Posted: Sat Jul 20, 2019 3:18 pm
by Per Yngve Berg
What was the solution?