Let me reflect back to you what we know about your problem. We know three things:
1) You are using J! 3.x
. Fair enough. We're all using J! 3.x
. There have been seventy-five releases of J! 3.x
2) This problem occurred "suddenly".
3) We don't know anything else. We're just guessing.
Now I would also like to suggest that the "video" you watched was probably a complete waste of your time (unless you know the answers to points 1 and 2 above).
I don't know if there's something wrong or "very wrong" with your installation of J! because, if I was to say that, I would only be guessing.
When you wrote that you tried "my link", I assume you mean https://docs.joomla.org/How_do_you_reco ... assword%3F
. Well, the information contained on that page needs to be read carefully. It's a "general" solution. To use the solution, you need to know which database is associated with your website, which table prefix is used by your website and which table contains the users. If you don't know these things then the "link" is useless.
What we're trying to ascertain is that information. Database, tables, table prefixes. I'm guessing that the user information exists in the table tjgae_users
but if you can't find it, or you don't know how to look for it, then that's a problem, isn't it?
Basically, this should be a two-minute job. It should not take 40+ exchanges on a forum to get to the stage where no-one knows the location of the [database] "haystack", the composition of said "haystack" in order to find the elusive "needle" in that "haystack".
You don't need to login to "check your Joomla version"; the Forum Post Assistant
[FPA] does all of that work for you. As long as you know where the files—the files belonging to the problem website—are located, it takes a few minutes to read the documentation about how to download the FPA files, place the file fpa-en.php
in the same folder you found the file configuration.php
, enter the URL your-site-name
/fpa-en.php in the browser, click a few buttons, copy/paste the BBcode as a reply on the forum, and you're half-way towards getting the answers you're looking for.
I'm trying to keep this brief. I really don't know what else I can tell you unless I sat down with you for half-an-hour or more, and talked you through the process.